Contact center director jobs in United States

Young Risers LLC Education Director Description: Young Risers LLC is seeking an Education Director who, under the supervision of the Executive Director, will plan and implement developmentally appropriate curriculum that supports our vision, mission and encourages the social, emotional, cognitive, and physical needs of our students, ages birth to 5 years, within the inspirational Reggio Approach. Qualifications: § Minimum Bachelors/ Master’s Degree preferred in early Childhood Education § NYS teaching certification and previous lead teacher experience. The ability and patience to prepare documents and make strong policies will bring about a significant and positive improvement in education quality. The ability to multitask; work on several projects simultaneously to meet the academic environment’s demands. First-class organizational skills; organizing and presenting reports, PowerPoint presentations, assessments, and more. Ability to use tact diplomacy in interactions with all relevant parties; because you will be dealing and interacting with people from different backgrounds and disciplines, the ability to be sensitive to other people’s opinions while trying to find common ground is essential to possess. Strong ethical conduct: you must maintain a high level of professionalism and integrity, honesty, and trustworthiness in the discharge of your duties, putting all personal, religious and political bias aside. Hours & Salary: § Monday thru Friday 8:30am – 6pm § Paid holidays and trainings, 5 PTO’s and 401K (after first year of hire) § Starting at $68,000 with minimum qualifications. Duties Responsibilities: · Develop a curriculum and program inspired by the Reggio Approach - Take part in professional, self and team building activities based on the ideals of the Reggio Approach. - Along with the Executive Director and teachers provide a safe and stimulating environment, ‘Third Teacher’, that provokes inquiry and wonder based on children’s intertest. - Plan with educators a developmentally appropriate emergent curriculum and engaging lessons that meet children’s interests, state requirements and parent expectations. · Oversee Staff - Assist with or conduct interviews of prospective staff members and train all staff. - Supervise monthly classroom schedules and routines in accordance with the vision and mission of Young Risers Childhood Program. - Create and attend monthly staff meetings and functions of the Early Childhood Program. - Give guidance and direction to all staff and volunteers. - Other activities and duties as needed that address the ongoing health and well-being of our staff and members. · Manage Facilities - Be responsible for the day-to-day operation of the program- must make sure that the facility is safe and well-stocked. That includes checking that safety equipment is available and working, removing hazards and ensuring the facility is always clean and orderly. - Be licensed in food protection, FDNY: S95 and F07 - Conduct fire drills and manage emergency procedures in accordance with the guidelines of the center. - Carry out the adopted recruitment and enrollment policies. - Keep student and staff attendance and tuition records. - Keep all records required by the NYCDOHMH/ OCFS and Aspire: Maintain accurate program documentation; including but not limited to incident/ accident/ behavior reports, sign-in/ sign-out, development/ growth forms; document eating and sleeping, parent surveys, etc. - Meet with all NYC representatives regarding inspection. - Review and help carry out fire, tornado, and disaster drills. - Be aware of and comply with all personnel policies and NYCDOHMH Article 47. · Create a Budget - Assist with the preparation of the annual budget in relation to school supplies, holiday celebrations and festivities, teacher appreciation and individual classroom needs. - Operate the school within the budget. · Market the Facility - Create a marketing plan within the school budget to promote awareness of the facility and its services. · Meet with Families and Teachers - Maintain an active system of parent-school relationships by keeping parents up to date on their child’s development and progress. - Discuss with parents’ ways in addressing any learning or behavioral issues. - Contact agencies and make referrals to help children with special needs. - Plan and fulfill parent involvement, parent-teacher conferences, holiday festivities and all celebrations.

Job Announcement MENA Program Director The International Legal Foundation (ILF) is hiring a program director to help advance the development of the ILF’s public defender programs in Tunisia and the West Bank. The ILF program director for the Middle East and North Africa (MENA) will lead the ILF’s long-term efforts in the region to build a culture of defense through practical skill-building and case-based mentoring, as well as project implementation aimed at strengthening the quality and effectiveness of defense services. This is a great opportunity for an experienced criminal defense lawyer to join a global team of experts who are fighting injustice and discrimination while transforming legal systems around the world. Driven by the belief that every person accused of a crime deserves to be represented by a well-trained lawyer, the ILF has established pioneering public defender programs in Afghanistan, Myanmar, Nepal, Tunisia and the West Bank of Palestine, and is providing technical assistance to legal aid providers in the Republic of Georgia and Indonesia, who are leading the fight for equal access to justice for poor and vulnerable accused. The ILF’s uniquely practical and effective approach focuses on incrementally developing the knowledge and skills of local lawyers through mentoring—not simply dropping in and providing one off trainings—empowering them to provide high-quality, client-centered, rights-based legal aid and challenge injustice. In addition to its ground-up work establishing effective public defender systems, the ILF also engages in high-level global advocacy, pushing countries, international institutions, and donors to prioritize legal aid as a fundamental human right. The ideal candidate will be a passionate, committed advocate with experience training and mentoring lawyers on how to use the law to increase access to justice and respect for the rule of law. They will also have familiarity with performance standards and guidelines for quality defense representation, with successful experience working in an international or inter-cultural setting. This position is intended to be based out of the ILF’s New York office in Midtown Manhattan, but both hybrid and completely remote opportunities are available. The salary range for this position is $75,000 to $90,000. The ILF considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. The ILF offers comprehensive benefits including health insurance and a 403(b) retirement plan. Responsibilities: - Direct mentoring, both in person and remotely, of Tunisian and Palestinian legal aid lawyers on actual casework and training, as necessary, to improve litigation, trial and advocacy skills; - Develop understanding of local law and practice in countries where the ILF works and develop effective litigation strategies to advance the rights of the criminally accused by addressing entrenched rights violations and gaps between the law and actual practice; - Oversee the development and updating of the ILF’s practice manuals, training guides and sample motions in existing country programs and/or in new countries that will assist in the mentoring of local staff and identify key issues to be litigated under the specific laws of the country; - Work with ILF country office senior management on upholding quality legal aid performance standards, and assist in developing and overseeing the ILF’s monitoring and evaluation systems, including the case management systems used by the ILF’s country offices in an effort to ensure accountability and to track continuous improvement and impact; - Draft ILF Case Notes summarizing cases that cover legal issues being addressed in ILF’s program offices, and work with the ILF’s communications team on dissemination; - Manage the ILF’s International Fellows Program, which places volunteer lawyers from around the world in our country offices to provide intensive mentoring to local lawyers, including preparation of the Fellows and oversight on progress and challenges; - Work with the New York and country program teams on the introduction and implementation of projects, grants and activities that advance early access to counsel and high-quality, client-centered, rights-based and holistic legal aid services; - Communicate with donors and stakeholders and help guide growth, expansion and sustainability of the ILF’s public defender programs; - Manage the report writing and the development of publications that cover the program and further the ILF’s advocacy; - Bring innovation and creativity to interventions and initiatives that aim to build justice sector understanding of the right to counsel and their role in ensuring access to justice; - Work effectively with the ILF’s Executive Director and Senior Program Director, and program and communications staff as necessary and appropriate, in supporting the ILF’s mission; - Represent the ILF globally, including at conferences and other advocacy forums. Qualifications: - Law degree and at least 5 years of practical experience in criminal defense - Strong preference will be given to candidates with appellate and public defender experience - Strong and demonstrated commitment to the ILF’s mission - Experience or knowledge in international and inter-cultural exchange and learning, including in the MENA region - Practical lawyering skills training experience - Excellent interpersonal and written communication skills - Demonstrated ability to work independently as well as in teams - Ability to work within strict timelines and handle multiple tasks - Strong preference for Arabic and/or French fluency - Ability and willingness to travel to ILF country offices, at times for extended periods of time, or be based regionally, as needed to execute the ILF’s work No telephone inquiries please. Only candidates selected for an interview will be contacted. Antiracism, diversity, and equity are critical to our organizational values and to the ILF’s mission to secure equal access to justice for all. Our success is dependent upon providing the space, resources, and support that allow our global team to bring their full selves to work, and to thrive. The International Legal Foundation is an equal opportunity employer. We practice inclusive hiring and work to achieve and maintain diversity across races, genders, sexualities, abilities, and experiences. We strongly encourage candidates of all identities to apply. System-impacted people (i.e. people with past involvement in the criminal justice system, directly or through family) are also strongly encouraged to apply.