Pool Supervisor
11 days ago
Jacksonville
Job DescriptionSAN JOSE COUNTRY CLUBJob Description: Aquatics Supervisor Department: Aquatics / Pool Operations Reports To: General Manager or Designated Department Manager FLSA Status: To be determined based on job duties and applicable wage-and-hour requirements Employment Type: Full-Time / Seasonal, as applicable Position Summary The Aquatics Supervisor is responsible for overseeing the daily operations of the Club's aquatics facilities, including the supervision of lifeguards, enforcement of pool safety rules, and delivery of a safe, clean, and enjoyable swimming environment for members, guests, and their families. This position is responsible for lifeguard scheduling, training, performance management, and ensuring compliance with applicable safety standards, health regulations, and Club policies. The ideal candidate demonstrates strong leadership, sound judgment, excellent communication skills, and a commitment to providing outstanding member service while maintaining the highest standards of aquatic safety. Essential Duties and Responsibilities 1. Lifeguard Supervision and Staff Management • Supervise, lead, and support lifeguards and other assigned aquatics staff., • Prepare and maintain lifeguard schedules to ensure appropriate staffing and coverage during all operating hours., • Assist with recruiting, interviewing, hiring, onboarding, and training aquatics personnel., • Monitor staff attendance, punctuality, uniform compliance, professionalism, and job performance., • Conduct staff meetings, safety briefings, in-service training, and emergency response drills., • Provide coaching and corrective feedback as needed and communicate significant personnel concerns to management and Human Resources., • Ensure lifeguards maintain all required certifications and qualifications. 1. Pool Safety and Emergency Preparedness • Ensure lifeguards remain alert, attentive, and properly positioned while on duty., • Monitor pool activities and enforce all Club pool rules consistently., • Maintain and implement emergency action plans, including procedures for water rescues, injuries, medical emergencies, severe weather, and pool evacuations., • Ensure rescue equipment, first aid supplies, and emergency communication devices are accessible and in proper working condition., • Respond to incidents, coordinate emergency assistance when necessary, and complete required incident reports., • Conduct routine safety inspections and promptly address or report hazards., • Ensure appropriate supervision and safety procedures are followed during swim lessons, pool events, and other aquatics activities. 1. Pool Operations and Maintenance Coordination • Oversee daily opening and closing procedures for the aquatics facilities., • Monitor pool cleanliness, deck conditions, furniture, safety signage, and general facility appearance., • Coordinate with the appropriate maintenance personnel or pool service provider regarding water quality, chemical levels, filtration, equipment, and needed repairs., • Maintain required pool logs, inspection records, water testing documentation, and other operational records., • Ensure unsafe conditions are addressed promptly and that the pool is closed when necessary to protect members and staff., • Communicate facility issues and maintenance needs to management., • Clean and maintain pool bathrooms throughout the day, ensuring they remain sanitary, presentable, and fully stocked with necessary supplies.4. Member Service and Club Standards, • Provide a welcoming, fun, professional, and service-oriented environment for members and guests., • Address questions, concerns, and complaints courteously and escalate matters when appropriate., • Communicate pool rules and safety requirements clearly and consistently., • Support poolside activities, special events, holiday events, and other Club functions as assigned., • Work collaboratively with other Club departments to support a positive member experience., • Maintain confidentiality and represent the Club professionally at all times. 1. Administrative and Compliance Responsibilities • Maintain accurate staffing schedules, time records, training records, certification files, and incident reports., • Monitor compliance with applicable federal, state, and local laws, pool regulations, and Club policies., • Ensure aquatics staff follow established procedures for breaks, shift changes, and relief coverage., • Report staffing, safety, operational, and employee relations concerns to management promptly., • Assist with developing and improving aquatics procedures, staff training, and operational practices., • Perform other duties as assigned by management. Qualifications and Requirements • High school diploma or equivalent required., • Previous lifeguard experience required; supervisory or leadership experience preferred., • Current lifeguard certification from a recognized provider, as required for assigned duties., • Current CPR/AED and First Aid certifications appropriate to the position., • Ability to maintain any additional certifications required by applicable Florida regulations., • Knowledge of water safety, rescue techniques, emergency procedures, and pool operations., • Strong leadership, communication, organizational, and problem-solving skills., • Ability to remain calm and make sound decisions during emergencies., • Ability to work flexible hours, including weekends, holidays, and peak pool seasons., • Ability to work outdoors in varying weather conditions and perform the physical duties necessary for the position. Supervisory Responsibilities Directly supervises lifeguards and other assigned aquatics employees. Responsible for scheduling, training, daily work assignments, monitoring performance, enforcing safety procedures, and providing feedback. Partners with Human Resources and Club management on hiring, employee relations, and corrective action, as appropriate. Physical Requirements • Ability to stand, walk, and remain attentive for extended periods., • Ability to enter the pool and perform water rescues when required by the position., • Ability to assist with emergency response and move or support individuals in accordance with applicable training and safety procedures., • Ability to work outdoors in hot, humid, and rainy conditions, subject to established weather and safety protocols., • Ability to perform routine pool-deck inspections and other operational duties. Work Schedule The position may require early mornings, evenings, weekends, holidays, and extended hours during the swimming season. The schedule will be based on Club operations, staffing requirements, weather conditions, and scheduled aquatics activities. Performance Expectations Successful performance in this position will be evaluated based on: • Effective supervision, scheduling, and retention of lifeguard staff., • Consistent enforcement of pool safety rules and emergency procedures., • Completion and accuracy of required inspections, training records, and incident reports., • Maintenance of required staff certifications and appropriate staffing coverage., • Professional handling of member concerns and delivery of excellent member service., • Compliance with Club policies and applicable regulatory requirements.
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