Are you a business? Hire crm specialist candidates in United States
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. Responsibilities: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements and skills: Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma
Our company, is a comprehensive aviation service company based in Hainan, China. We provide a wide range of services, including General Sales Agent (GSA) and Ground Handling Agent (GHA) services for foreign airlines, aircraft buying, selling, and leasing services, aircraft materials buying, selling, and leasing services, as well as assistance with opening, operating, and settling Chinese routes. We leverage the advantages of Hainan Free Trade Port and offshore settlement policies to offer high- quality services to our customers. With its expertise, industry qualifications, and strategic partnerships, the company is well-equipped to meet the diverse needs of its clients and support their success in the Chinese aviation market. We’re currently in the process of establishing a branch in New York, USA. We are seeking a highly qualified Airlines Marketing Specialist to join our team. Candidate must be competent in both Chinese and English. In addition to outlining the job responsibilities, experience requirements, educational qualifications, and professional requirements, we will also address the legal requirements specific to this position in the United States. Job Responsibilities: - Develop and implement strategic marketing plans to promote the services of our - client airlines. - Conduct market research and analysis to identify target markets, customer - preferences, and industry trends. - Collaborate with internal teams and external partners to create compelling - marketing campaigns, including digital marketing, social media, advertising, and - promotions. - Manage and optimize digital marketing channels, such as websites, social media - platforms, email marketing, and search engine optimization (SEO). - Plan and coordinate participation in industry events, trade shows, and conferences - to enhance brand visibility and generate business leads. - Monitor and analyze marketing campaign performance, generate reports, and - recommend improvements for future initiatives. - Build and maintain strong relationships with airline clients, travel agencies, and - other industry stakeholders. - Stay updated on industry developments, competitor activities, and emerging - marketing trends. Experience Requirements: - Minimum of 3-5 years of experience in airline marketing or a related field, with a - strong understanding of the aviation industry. - Proven track record of developing and executing successful marketing campaigns - and strategies. - Knowledge of digital marketing techniques and platforms, including social media, - content marketing, email marketing, and analytics tools. - Experience in market research, competitive analysis, and customer segmentation. - Excellent communication and presentation skills to effectively convey marketing - messages to diverse audiences. - Strong project management skills with the ability to manage multiple campaigns - simultaneously. Educational Requirements: - Bachelor's degree in Marketing, Business Administration, or a related field is - preferred, but not mandatory. Professional Requirements: - Familiarity with airline industry marketing regulations and best practices. - Proficiency in marketing automation tools, CRM systems, and analytics platforms is - a plus. Legal Requirements for the United States: - Must be legally eligible to work in the United States. - Familiarity with U.S. advertising and marketing regulations, including those - governed by the Federal Trade Commission (FTC) and the Department of - Transportation (DOT). - If you meet the above requirements and possess extensive experience and - knowledge in airline marketing, please submit your resume and relevant documents. We will review applications and contact qualified candidates for further assessment. Thank you for your interest in our company, and we look forward to the opportunity of welcoming you to our New York branch! Please note: This job advertisement is for reference only, and specific details and requirements may be adjusted based on actual circumstances and legal requirements in the United States.