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Flex is hiring a Lead, Customer Support Quality Assurance person to oversee and enhance QA operations with a focus on alignment between our BPO agent teams and our internal customer support teams. The Customer Support Quality Lead will be responsible for driving high-quality customer interactions ac

The Customer and Channel Strategy Planning Manager (CCS Manager) is the voice of the customer and the shopper in the Business Unit (BU). Leverages digital technologies to simplify work and improve communication. Customer And Channel Strategy Planning Manager.

Working familiarly with Bloomberg, Excel, Powerpoint & Salesforce. The Client Strategist (CS) team is a key function within Coinbase Asset Management (CBAM). At CBAM a Client Strategist is a hybrid between a salesperson and an investment strategist.

Internal Enablement: Equip Sales, CS, and Support with the knowledge, demo assets, and competitive insights needed to confidently represent Regal. Content & Thought Leadership: Produce and support case studies, webinars, blogs, videos, and two self-authored thought leadership pieces per week to esta

WorkWave is seeking a transformative and strategic Vice President of Customer Success to build and lead a world-class global Customer Success organization from the ground up. The VP of CS will define the customer journey, deploy scalable programs across segments, and serve as the key voice of the cu

From preschool to graduation, employment, housing, and beyond, Birch Family Services provides fully integrated programs and services to support individuals in achieving their goals across their lifetime. The Director, Community Services (CS) is responsible for assessing, monitoring, and directing co

This position is a customer-facing role, responding to requests for assistance and responses to concerns that come in through the national 800 phone number, live chat and email to case inquiries through Salesforce and/or social media monitoring platforms, reinforcing Girl Scouts reputation as a lead

Proficiency in Adobe Illustrator, Photoshop CS, MS Excel, and Microsoft Office Suite.

Job Description Location: Remote (EST hours, 9AM–5PM) Compensation: $3,000 to $5,000 per month (flexible for exceptional candidates) Team Size: ~40 agents, 5 team leads, global (USA, Australia, Philippines, LATAM) About MNY Ventures At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. In 2024, we launched our own health and wellness brand which is now one of the fastest-growing supplement brands in the world, operating across Amazon, DTC (Shopify), and TikTok Shop. We have grown from 0 to 60+ team members in less than 18 months. We believe great systems create great customer experiences. We are building a world-class, process-driven team to deliver outstanding customer care while maximizing customer retention. Role Overview We are hiring a Customer Service Manager to build scalable SOPs, high-precision QA systems, and performance management frameworks across a rapidly growing support team. You will manage, recruit, and develop our DTC support team (38 agents), oversee small teams for Amazon and TikTok Shop (2 agents), and implement efficient, high-leverage systems to deliver measurable improvements in key performance metrics. What You’ll Do • Own and lead the CS function, managing ~40 global agents and 5 team leads with direct focus on DTC (Shopify, Recharge, Checkout Champ) while maintaining high standards across Amazon and TikTok Shop, • Recruit and build, hiring high-performing agents, promoting top talent into leadership roles, and developing your team into a high-output, accountable organization, • Implement systems and audits, building and maintaining SOPs, QA processes, and KPI dashboards using Richpanel, Shopify, Recharge, Checkout Champ, and Stripe, • Drive team performance to hit and exceed:, • Trustpilot score: 4.5+, • CSAT score: 4.0+, • First response time: under 8 hours, • Oldest ticket: under 1 day, • Agent output: 80+ tickets per day per agent, • Minimized refunds, chargebacks, and churn, • Proactively solve problems, constantly monitoring team performance, catching and addressing issues before they escalate, and surfacing risks or opportunities directly to founders, • Deliver clear daily reports and weekly KPI updates to founders with strategic recommendations, • Proven track record with 3 to 5+ years experience managing CS teams of 30 to 100 agents and 3 to 10 team leads, ideally in high-volume DTC e-commerce or subscription businesses, • Direct experience using Richpanel, Shopify, Recharge or Checkout Champ, and Stripe, • A systems thinker who builds processes and enforces standards with precision, • Extreme ownership of your KPIs and your team’s results without excuses or need for micromanagement, • Direct, proactive communication style with no politics or sugar-coating, • High-performance culture fit with a bias to action and obsession with results, • Direct access to founders of a high-growth supplement brand, • Full operational autonomy in your department, • Performance-based recognition and advancement, • No corporate red tape, just clear results and rewards 163z9GGyu6

Job DescriptionHead of Customer Service – MNY Ventures At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. In 2024, we launched our own health and wellness brand which is now one of the fastest-growing supplement brands in the world, operating across Amazon, DTC (Shopify), and TikTok Shop. We have grown from 0 to 60+ team members in less than 18 months. We serve thousands of customers a day and are building an elite customer service team to scale support operations efficiently at high volume without sacrificing quality. We are looking for an A-player Head of Customer Service to take full ownership of our CS department and help us scale to the next level. This is a high-responsibility, high-autonomy role reporting directly to the founders. Your Mission: Own the customer service function end-to-end, ensuring our customers receive world-class support while driving key KPIs like CSAT, Trustpilot rating, response time, and retention. You will manage a large remote team, hire and develop talent, fix broken systems, and continuously improve performance. Responsibilities: • Lead and manage our CS team of ~40 agents and 5 Team Leads, • Audit and optimize performance daily via ticket reviews, SOP updates, and clear feedback loops, • Hire, onboard, train, and if necessary, fire agents and Team Leads to maintain a high-performance culture, • Build, track, and report on key CS metrics: CSAT, Trustpilot score, refund rate, chargeback rate, first response time, and oldest ticket age, • Proactively identify issues within tickets, processes, or systems and develop action plans with Team Leads to resolve them, • Improve customer retention and satisfaction through better systems, coaching, and support experiences, • Provide daily reports to founders, including key wins, fires, and areas of focus, • Hold Team Leads accountable to their numbers, quality standards, and process adherence, • Drive continuous improvements in response speed, quality, tone, and policy application, • Ensure all SOPs are up to date and followed rigorously, • Collaborate with our tech, ops, and product teams to fix underlying issues impacting customers Our Tech Stack: • Richpanel (CRM), • Shopify, • Recharge and Checkout Champ (subscriptions), • Stripe (payments), • Slack and WhatsApp for team comms KPIs You Will Own: • Trustpilot Score: 4.5+, • CSAT Score: 4.0+, • First Response Time: Under 8 hours, • Oldest Ticket: Under 1 day, • Agent Productivity: 80+ tickets/day per agent, • Refund and Chargeback Rates: Kept within acceptable thresholds What We Are Looking For: • Proven experience managing large customer service teams (30+ agents), • Experience with high-volume DTC eCommerce, especially in a subscription based business, • Strong analytical skills with the ability to build and maintain dashboards and reports, • Track record of improving KPIs and customer satisfaction, • High attention to detail and process-orientation, • Clear, direct communicator with high personal accountability, • Ability to think critically, spot problems, and implement effective solutions fast, • Comfortable working across multiple time zones and managing remote teams, • Culture fit: proactive, action-biased, detail-obsessed, accountableWhy Join MNY Ventures, • Direct access to founders of a high-growth supplement brand, • Full operational autonomy in your department, • Performance-based recognition and advancement, • No corporate red tape, just clear results and rewards, • Build, shape, and own the future of our customer experience This Role is Not for You If: • You are looking for a task-based role with a fixed daily routine, • You need constant direction or step-by-step instructions to take action, • You avoid difficult conversations or shy away from holding people accountable, • You are uncomfortable making decisions that impact customer experience or revenue, • You prefer to only “manage” without being in the trenches auditing tickets and systems, • You get overwhelmed in fast-paced environments where speed of execution is expected How to Apply: If you’re an elite operator who thrives on ownership, solves problems without waiting to be asked, and has the hunger to build something world-class, we want to hear from you. This is not a cushy middle management job, this is a builder role for someone who takes pride in running a high-performance team. To stand out, answer all of the following questions in the application to the best of your ability and highlight how your past experience is applicable to this role. Include the code word: ExecutionFirst somewhere in your application. We will only review candidates who follow these instructions, it tells us you actually pay attention to details and directions. Powered by JazzHR 40sQU5bDIq

Job DescriptionCompany Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok. Job Description Manager, Customer Service The Manager of Customer Service leads and manages the Customer Service team, ensuring the delivery of high-quality support and services to AbbVie’s Customers, including physicians, retailers, and wholesalers. Responsible for the planning, implementation, and execution of all Customer Service strategies, supporting U.S. Pharma and OTC (Over The Counter) businesses through various distribution channels. Ensure that our Customer Service team excels in representing AbbVie to our customers by providing comprehensive training and maintaining high standards of personnel qualifications and team collaboration. Responsible for maintaining KPI goals related to service levels including but not limited to order management & fulfilment, product returns, call monitoring, and work force management. Ensure compliance with financial policies and government regulations including Sarbanes-Oxley (SOX), FDA, and DEA. Uphold AbbVie’s culture and actively support an inclusive workspace that values every team member and promotes collaboration, diversity, and excellence within Customer Service. Major Responsibilities: -Develop and implement Customer Service, Commercial and Supply Chain business strategies, services, processes, and procedures to ensure seamless customer and patient experience. -Leverage strong business acumen to make informed decisions, optimize processes, and drive strategic initiatives that enhance customer satisfaction and operational efficiency. -Oversees Order to Cash processes, including efficient and timely order management and allocation. Streamline workflows, minimizing disruptions, and maintaining high service levels to meet revenue targets. -Lead and facilitate meetings and projects across all levels of the Commercial, Trade and Supply Chain departments. -Research, identify, and implement business solutions and technologies that address evolving customer expectations. -Oversee the returns process ensuring efficient handling and resolution of returned goods, including Standard Returns and Recalls. Managing the relationship with the returns processing vendor, ensuring compliance with agreements, and optimizing the returns workflow, including the development and continuity of current and future Master Service Agreements (MSA) and Statement of Work (SOW). -Oversees all aspects of people management, including implementing recognition programs, ensuring accurate compensation, creating and monitoring succession and development plans, coaching and mentoring, setting goals and conducting annual performance-based merit reviews. Additionally, must be able to identify, develop, and retain talent. -Responsible CS Operations Analytics for collaboration of AbbVie SharePoint and operations including Customer Service KPI, Metrics, metrics, Product Availability Report, ad-hoc reporting requirements. and task assignment scheduling. Monitor and evaluate actual monthly performance results to Customer Operations leadership and presenting in the global business review process. -Demonstrates advanced analytical thinking and problem-solving abilities. Has the capacity to analyze high-complexity problems, synthesize information from various sources, and develop creative and optimal solutions. Recognizes the vital role of customer service. -Champion financial initiatives, review and recommend continuous improvement projects, support change requests. Act as a change agent to drive the reduction of order/return touches and enhance operational efficiencies. -Foster culture of inclusivity, actively listen to team members, drive continuous improvements, and maintain a healthy and positive workplace environment. #LI-AL1 Qualifications -BS/BA degree in related fields (Finance, Supply Chain, Business) or proven equivalent Customer Service Experience. -5 years of proven supervisory experience in a Customer Service environment or a related area that has customer contact experience. Pharmaceutical or related healthcare experience preferred. -Proven knowledge of Order to Cash business systems and process. Knowledge of cGXP, FDA, DEA, SOX and other regulatory requirements highly preferred. -Proven written and verbal communication skills required. -Understanding and knowledge of SAP and ERP systems; analytical approach and ability to trouble shoot. Key Stakeholders (optional): Distribution and Logistics, Product Brand, Commercial & Trade, Marketing, BTS, BSA, EDI, OTC, Master Data (Customer Master and Material Master). Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: * The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. * We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. * This job is eligible to participate in our short-term incentive programs. * This job is eligible to participate in our long-term incentive programs Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

Job Description The Role: Are you looking for a new challenge to grow an exciting SaaS company as a Graduate Customer Success Analyst US based then continue reading Who We Are: AQMetrics is a leading provider of regulatory risk software to global financial institutions. Our SaaS platform is award-winning, and our range of products make regulatory risk management simple, secure, and globally compliant. What We Value: Putting people first is at the core of everything we do. It compels us to make decisions based on what is best for our people — employees, partners, and customers. Customer Delight We are customer focused. We strive to provide the best in class, to drive great customer experience through teamwork and high performance. Integrity We are committed to professional integrity. We conduct our business to the highest standards with skill, diligence and responsibility. Professional trust, honesty and compliance are at the core of our culture. Innovation We value ideas and encourage innovation every day. Why we need you: We are seeking a graduate of Finance or Accounting looking to grow their skill set . The role will be wide ranging allowing the graduate to work on many different parts of the AQMetrics risk and regulatory reporting applications.This individual will be involved in all areas of the Finance team. What you will do: Responsibilities • Assisting in the development of documentation, specifications and enhancements for the AQMetrics risk and regulatory platform, • Onboarding new customers to the AQMetrics platform, including data mapping, data onboarding and product training, • Mapping of customer data sources to the AQMetrics data interface, • Monitoring ongoing changes to existing and emerging regulatory requirements, constantly improving our regulatory reporting knowledge base, • Assisting customers with their Financial Reporting requirements, in particular reporting to the Central Bank of Ireland, • Preparing and reviewing customer global regulatory reports, including AIFMD, Form PF, CPO-PQR, MiFID II and various other SEC filing obligations., • Ensuring an efficient, streamlined, high quality filing process for AQMetrics customers, • Providing exceptional service to our customers by responding to queries in a professional manner, • Working closely with our product engineering team to provide customer feedback on the AQMetrics solution to ensure our product continues to be enhancedWhat will you have:, • Degree in Finance/ Accounting or related discipline, • Highly organized, with strong attention to detail and analytical skills, • Strong communication and interpersonal skills, • The ability to work independently and meet internal deadlines as well as part of a team, • Ability to multitask is critical, • Strong technical skills, • Energetic and results focused, • Some work experience working in the Funds industry or Financial Control Environment would be desirable or knowledge of same, • Ability to prioritize, multitask and work effectively within a team in a deadline-driven environment, • Strong interpersonal skills and ability to effectively communicate and build relationships both internally and externally, • A proactive and inquisitive approach toward new challenges and problem-solvingWhat we Offer:, • Opportunity to be part of something special, AQMetrics is growing fast, and we want you to be part of our journey, • People-centric culture, • Competitive salary, • Upskilling opportunities, • Employee Assistance Programme, • Health Insurance, • Company 401k plan What our Interview Process is like: Step 1- After you apply, our HR Team may reach out to you for an introductory call Step 2- If your background is a match for the role, you may be required to complete a technical assessment (role depended) and/or phone interview with 1-2 people Step 3- If you continue through the process, you may be asked to come onsite to interview AQMetrics is an equal opportunity employer. We are committed to an inclusive and diverse AQMetrics. We want to hear from you, send your CV to Benefits • Opportunity to be part of something special, AQMetrics is growing and we want you to be part of our journey, • People-centric culture, • Competitive salary, • Upskilling opportunities, • 401K, • Healthcare for employees and their families, • Flexible working, • Active social club with events throughout the year, • Full or part-time work What our Interview Process is Like: Step 1- After you apply, our CS Team may reach out to you for an introductory call Step 2- If your background is a match for the role, you may be required to complete a technical assessment (role depended) and/or phone interview with 1-2 people Step 3- If you continue through the process, you may be asked to come onsite to interview AQMetrics is an equal-opportunity employer. We are committed to an inclusive and diverse AQMetrics.

Job Description About Dreamdata Dreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing leaders optimize and connect their efforts across all marketing channels to real revenue - something that wasn’t fully possible until now. With product market fit achieved, Dreamdata is experiencing over 100% YoY growth. To maintain this momentum, we are expanding our team to further empower our customers and ensure their success. This is where you come in. We are scaling our US team and seeking a third Customer Success Manager for our NYC office. The Opportunity As a Customer Success Manager at Dreamdata, you will shape the success journey for our customers. This position is perfect for individuals passionate about CS and data-driven results, offering the opportunity to help companies solve their most challenging problems around revenue and marketing attribution. You will become an expert on the Dreamdata platform and its integrations, supporting both existing customers and the sales team during pre-sales. If you’re excited about this opportunity, you might be the CSM we are looking for! This is initially a non-commercial role focused on being a day-to-day contact and strategic advisor, driving adoption and usage, and involves technical acumen as well as marketing expertise. For candidates with commercial experience, there is the opportunity to grow into a commercial CSM and/or Account Management role. Requirements 5+ years of experience as a CSM within B2B SaaS, preferably MarTech or Big Data A proven track record of driving results for your customers and your company A strategic approach to customer management, with strong business acumen Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth. Entrepreneurial mindset. You will have to wear many hats, all while operating independently SQL, JavaScript, and/or Website Script Tracking skills would be a significant advantage. This is a hybrid role, in office at our Hudson Yards Manhattan location Tuesday, Wednesday and Thursday each week. No exceptions for a full-time remote environment. Benefits Base Salary of $110,000-$125,000 with Customer Retention Bonus up to $30,000 Health/Dental/Vision Insurance 100% Covered Equity

Job Description The Client Service Manager leads Tier 3 client relationships and supports delivery coordination across Tier 2 accounts. The role involves managing communications, tracking project deliverables, and ensuring a smooth client experience from project kickoff through to delivery. The Manager works closely with internal teams to clarify briefs and ensure clients feel informed and supported at every stage. Responsibilities Client Strategy & Relationship Management • Manages Tier 3 client accounts and supports Tier 2 engagements under the guidance of Senior Managers., • Acts as the main point of contact for assigned clients, ensuring smooth day-to-day communications and proactive updates., • Builds trust with clients by being responsive, organized, and solutions-oriented, especially during active project phases. Account Growth & Commercial Development • Identifies opportunities for repeat business or additional services based on understanding of client needs and engagement history., • Escalates growth opportunities to Senior Managers or Directors with context and supporting insights., • Prepares first drafts of scopes and proposals for returning clients in collaboration with internal teams. Client Delivery Governance • Ensures timely briefing, documentation, and tracking of deliverables., • Owns regular client check-ins during live projects, ensuring expectations are clearly set and updates are shared., • Supports project debriefs and feedback loops, helping track satisfaction and delivery alignment. Cross-Functional Collaboration • Works closely with Project Managers to ensure client briefs are clearly communicated and deliverables are on track., • Flags risks, delays, or client concerns early and helps coordinate appropriate responses., • Participates in project kickoff, midpoint, and wrap-up meetings as the CS representative. Team Leadership & Capability Development • Mentors Coordinators and junior team members in client etiquette, documentation quality, and service mindset., • Shares feedback with Senior Managers on process friction points and team development needs. Process & Tools Optimisation • Maintains CRM records, project documentation, and communication logs in an organized and consistent manner., • Supports testing and roll-out of new tools, templates, and workflows within the CS team., • Helps document common client questions or challenges to inform SOP development. Reporting, Feedback & Escalation Management • Keeps client satisfaction and project feedback up to date in HubSpot or other CRM platforms., • Flags service issues or communication gaps to senior team members with clear documentation., • Tracks key account milestones and supports preparation of quarterly tiering review inputs. Hiring & Onboarding • Provides feedback during hiring process for Coordinator roles., • 3–5 years in client-facing or agency coordination roles, • Hands-on experience managing day-to-day client communication, • Strong organizational and time management skills, • Skilled in briefing, documentation, and stakeholder follow-ups, • Basic understanding of project management principles, • Familiar with tools like HubSpot, Google Workspace, Monday.com, • Comfortable leading meetings and calls independently, • Strong problem-solving and multitasking ability, • Salary: $70 to 90k per annum depending on experience, • Bonus Scheme: based on annual company performance, • Retirement Plan (401k), • Health Care Plan (Medical, Dental & Vision), • Gym membership, • Fantastic office environment in a nice location

Job Description🚀 About PermitFlow PermitFlow is building AI agents for the $1.6T construction industry. We’re creating the leading pre-construction platform, starting with the $12B permitting market. Our platform automates the slow, manual permitting process for builders, handling everything from jurisdiction research to application preparation, submission, and real-time tracking. By turning fragmented regulations and workflows into structured, intelligent systems, we help contractors move faster, reduce risk, and scale with confidence. We've raised over $36.5M with Kleiner Perkins leading our Series A, with participation from Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, Uber, and more. We are a team of architects, engineers, permitting experts, and product builders who know the pain of pre-construction firsthand and are committed to solving it. Demand is growing faster than we can keep up, and we’re looking for top talent to help us scale. ✋ Who you are? As our first Enterprise Customer Success Manager, you’ll take ownership of our most complex, high-value customer relationships—contractors and developers that are reshaping the built world. This role goes beyond managing accounts; it’s about driving value, influencing product direction, and helping build the CS function for scale. You’ll work closely with the CEO and Head of Customer Success to lead strategic rollouts, maximize renewals and expansion, and implement processes that enable PermitFlow to deliver exceptional, repeatable outcomes across the enterprise customer base. ✅ What You’ll Do: As an early Customer Success Manager at PermitFlow, you’ll work to both support our rapidly-growing customer base and develop and iterate on processes. * B2B Enterprise Ownership: own a high-value book of business—primarily enterprise residential and home services companies—across onboarding, retention, renewals, and expansion. * Strategic Partnership: Build deep, strategic relationships with senior stakeholders, acting as a trusted advisor and partner in their long-term success. * Success Strategy & Advocacy: Design and execute customer success strategies that drive product adoption, deliver measurable value, and turn customers into PermitFlow evangelists * AI-Driven Innovation: Collaborate cross-functionally with our CEO, Product, Engineering, and Permit Operations to shape and deploy AI-powered solutions that drive business-changing impact for our customers * Proactive Risk and Retention Management: Leverage key customer success metrics and KPIs to proactively identify risks, develop mitigation plans, and ensure customer retention. Scale Customer Success: Bring structure and scalability to the CS function by developing repeatable playbooks, reporting systems, and operational frameworks—especially in the context of LLM adoption and usage. The ideal candidate for this role is a proactive team player that is willing to dive in head first in the face of ambiguity, and a customer-first thinker who can rationalize the needs of our customers’ businesses with our own priorities. 🙌 Qualifications & Fit: * Proven experience: 7+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations with a strong track record of managing enterprise-level customers with high ACVs ($300K+) and complex requirements * A builder’s mindset: you bring a scrappy, self-starter mindset and thrive in ambiguity, driving clarity, collaboration, and progress in a fast-paced startup environment * AI-first approach: You’re excited to work alongside top technical talent to help automate a massive and antiquated industry, and consistently use AI to enhance your own workflows * Bonus: experience in construction tech, operations-heavy industries, or permitting workflow 💙 Benefits: * 📈 Equity packages * 💰 Competitive Salary * 🩺 100% Paid health, dental & vision coverage * 💻 Company issued laptop. * 🎧 Home office & equipment stipend * 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen * 🚍 Commuter benefits * 🎤 Team building events * 🌴 Unlimited PTO ✏️ Interview Process * 20 minute initial assessment * 20 minute interview with recruiter * 30 minute hiring manager interview * 30 minute role playing interview with hiring manager * 30 minute interview with our CEO * Reference check * Offer! Compensation Range: $135K - $175K

Job Description🚀 About PermitFlow PermitFlow is building AI agents for the $1.6T construction industry. We’re creating the leading pre-construction platform, starting with the $12B permitting market. Our platform automates the slow, manual permitting process for builders, handling everything from jurisdiction research to application preparation, submission, and real-time tracking. By turning fragmented regulations and workflows into structured, intelligent systems, we help contractors move faster, reduce risk, and scale with confidence. We've raised over $36.5M with Kleiner Perkins leading our Series A, with participation from Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, Uber, and more. We are a team of architects, engineers, permitting experts, and product builders who know the pain of pre-construction firsthand and are committed to solving it. Demand is growing faster than we can keep up, and we’re looking for top talent to help us scale. Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation. ✋ Who you are? As our first Enterprise Customer Success Manager, you’ll take ownership of our most complex, high-value customer relationships—contractors and developers that are reshaping the built world. This role goes beyond managing accounts; it’s about driving value, influencing product direction, and helping build the CS function for scale. You’ll work closely with the CEO and Head of Customer Success to lead strategic rollouts, maximize renewals and expansion, and implement processes that enable PermitFlow to deliver exceptional, repeatable outcomes across the enterprise customer base. ✅ What You’ll Do: As an early Customer Success Manager at PermitFlow, you’ll work to both support our rapidly-growing customer base and develop and iterate on processes. * B2B Enterprise Ownership: own a high-value book of business—primarily enterprise residential and home services companies—across onboarding, retention, renewals, and expansion. * Strategic Partnership: Build deep, strategic relationships with senior stakeholders, acting as a trusted advisor and partner in their long-term success. * Success Strategy & Advocacy: Design and execute customer success strategies that drive product adoption, deliver measurable value, and turn customers into PermitFlow evangelists * AI-Driven Innovation: Collaborate cross-functionally with our CEO, Product, Engineering, and Permit Operations to shape and deploy AI-powered solutions that drive business-changing impact for our customers * Proactive Risk and Retention Management: Leverage key customer success metrics and KPIs to proactively identify risks, develop mitigation plans, and ensure customer retention. Scale Customer Success: Bring structure and scalability to the CS function by developing repeatable playbooks, reporting systems, and operational frameworks—especially in the context of LLM adoption and usage. The ideal candidate for this role is a proactive team player that is willing to dive in head first in the face of ambiguity, and a customer-first thinker who can rationalize the needs of our customers’ businesses with our own priorities. 🙌 Qualifications & Fit: * Proven experience: 7+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations with a strong track record of managing enterprise-level customers with high ACVs ($300K+) and complex requirements * A builder’s mindset: you bring a scrappy, self-starter mindset and thrive in ambiguity, driving clarity, collaboration, and progress in a fast-paced startup environment * AI-first approach: You’re excited to work alongside top technical talent to help automate a massive and antiquated industry, and consistently use AI to enhance your own workflows * Bonus: experience in construction tech, operations-heavy industries, or permitting workflow 💙 Benefits: * 📈 Equity packages * 💰 Competitive Salary * 🩺 100% Paid health, dental & vision coverage * 💻 Company issued laptop. * 🎧 Home office & equipment stipend * 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen * 🚍 Commuter benefits * 🎤 Team building events * 🌴 Unlimited PTO ✏️ Interview Process * 20 minute initial assessment * 20 minute interview with recruiter * 30 minute hiring manager interview * 30 minute role playing interview with hiring manager * 30 minute interview with our CEO * Reference check * Offer! Compensation Range: $135K - $175K

Job Description🚀 About PermitFlow PermitFlow is building AI agents for the $1.6T construction industry. We’re creating the leading pre-construction platform, starting with the $12B permitting market. Our platform automates the slow, manual permitting process for builders, handling everything from jurisdiction research to application preparation, submission, and real-time tracking. By turning fragmented regulations and workflows into structured, intelligent systems, we help contractors move faster, reduce risk, and scale with confidence. We've raised over $36.5M with Kleiner Perkins leading our Series A, with participation from Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, Uber, and more. We are a team of architects, engineers, permitting experts, and product builders who know the pain of pre-construction firsthand and are committed to solving it. Demand is growing faster than we can keep up, and we’re looking for top talent to help us scale. Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation. ✋ Who you are? * B2B Software Customer Success Expert: You've managed customers with 5-6 figure ACVs, and always take a pro-active approach that is thoughtful and detail-oriented. * Customer Focused: Build and maintain strong, long-lasting customer relationships. You'll be the go-to for our customers who keenly understands their business needs and how PermitFlow can fit in to their growth and success. * Thought Leader: Act as a key player in the CS process, iterating adoption all the way through advocacy. * Analytical: You're take a data-driven approach and are able to gather, format, and interpret data to leverage in customer conversations. ✅ What You’ll Do: As an early Customer Success Manager at PermitFlow, you’ll work alongside the Head of Customer Success to both support our rapidly-growing customer base and develop and iterate on processes. * Manage a book of business comprised primarily of contractors and developers in the construction industry and nurturing stakeholder relationships with decision makers and influencers * Own customer rollout, lifecycle management, renewal and expansion for your book of business * Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform * Proactively build and project-manage intervention plans for at-risk customers * Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap * Collaborate with the Head of Customer Success on internal initiatives, building process and laying the groundwork for future CSMs The ideal candidate for this role is a proactive team player that is willing to dive in head first in the face of ambiguity, and a customer-first thinker who can rationalize the needs of our customers’ businesses with our own priorities. 🙌 Qualifications & Fit: * 4+ years of experience within the early stage tech startup space * Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively * Self-motivated and driven, with a passion for building strong customer relationships * Willing to dive in head first in the face of challenges and ambiguity * Experience in the construction industry (and ideally permitting) is a strong plus! 💙 Benefits: * 📈 Equity packages * 💰 Competitive Salary * 🩺 100% Paid health, dental & vision coverage * 💻 Company issued laptop. * 🎧 Home office & equipment stipend * 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen * 🚍 Commuter benefits * 🎤 Team building events * 🌴 Unlimited PTO ✏️ Interview Process * 20 minute initial assessment * 20 minute interview with recruiter * 30 minute hiring manager interview * 30 minute role playing interview with hiring manager * 30 minute interview with our CEO * Reference check * Offer! Compensation Range: $110K - $150K

Job Description About Us Applecart is the leading technology company creating a new category of "Decision Maker Marketing". The most important decisions are made by the hardest people to reach and influence. Historically, C-suite leaders have lacked the tools to reach the stakeholders that matter most to their business. The C-suites of hundreds of Fortune 500 companies, major agencies, trade associations, nonprofits, and governments use Applecart to put their best content in front of business-critical decision makers and those they trust — from policymakers and investors to CEOs, key employees, members of the media and more. Decision makers are informed by what they read, learn from advisors, hear from colleagues, and discuss with family and friends. To break through to them, you must reach them through the only channel that really moves them: those they know and trust. Applecart's platform uses publicly available or fully permissioned data to map billions of social relationships between nearly every American adult and enable clients to deliver content directly to decision makers and those that matter most to them. We are hiring a Director, Client Services in our New York City office. About the Role: We're looking for a people leader who can lead and inspire a team of Digital Strategy Managers and Associates. The team you will lead is responsible for driving complex digital marketing campaigns from strategy through execution and managing high-profile stakeholders in partnership with Sales. You'll lead the team in New York City at our HQ and report to the VP of Client Services. The team manages clients at the intersection of corporate reputation, public affairs, and B2B marketing, leading strategic digital advertising efforts for some of the country's most influential organizations—including Fortune 500 companies, agencies, trade associations, and advocacy groups. In this role, you'll provide support, coaching, and structure to your team, helping them navigate fast-moving client use cases, and you will instill operational rigor and effectiveness. This role will not manage clients directly (though you will participate in some client calls and meetings in support of your team); rather, you'll manage a team of strategists who own the day-to-day client management responsibilities. You'll collaborate internally and externally with a skilled team of media planners, analysts, and strategists who deliver digital programs that are tightly aligned to client objectives and grounded in performance data. What You'll Do: • Manage and oversee a team of direct reports. The team does the following:, • Partners closely with sales to drive commercial outcomes, supporting the deal cycle by aligning customer success strategy with sales., • Owns the day-to-day management of client relationships across client accounts, proactively anticipating client needs., • Manages digital strategy execution from start to finish—developing campaign plans, overseeing media buys, and ensuring timely, high-quality delivery., • Translates client goals into smart, scalable digital paid media strategies across platforms including LinkedIn, Meta, Google, DSP and programmatic channels., • Leads or co-leads the creation and presentation of actionable campaign reporting and recommendations tailored to executive client audiences., • Collaborates with internal teams and external partners to ensure smooth campaign implementation to optimize client success., • Hire, onboard, and train your team of up to 7 direct reports, with involvement in our enablement and certification program where applicable., • Meet regularly with team members 1:1, provide ongoing coaching, and conduct performance management (including formalized biannual reviews); keep records up-to-date across internal platforms., • 8+ years of digital advertising experience, preferably at a public relations, public affairs, communications, digital advertising or media buying agency, with proven client-facing experience., • 5+ years of people leadership and management experience within scaling organizations and high-performing teams., • A track record of working with senior-level stakeholders (including C-suite executives) at companies, brands, and agencies within the Fortune 500 or public sector elected officials., • Demonstrated ability to lead teams having strategic business and digital marketing conversations with C-suite and important senior stakeholders within a client base of highly regulated industries (ie. government, non-profit, think tank, healthcare/life sciences, financial services, etc.), • Strong proficiency in core digital advertising platforms (Meta, LinkedIn, Google Ads, Twitter/X, TTD, LiveRamp, etc.) and an understanding of how to use digital media to influence decision-makers., • Strong storytelling and communication skills—both written and verbal—with the ability to distill complex data into insights that drive client decision-making., • Experience building polished business memos, decks, and performance analyses for executive audiences., • Proven experience in coaching, training and performance management. Compensation: Our compensation package consists of three components: (i) a base salary, (ii) annual cash bonus, and (iii) generous equity compensation. The base salary range for this role is between $170,000.00-190,000.00, based on the candidate's experience and skills relative to the requirements listed above. The salary range provided is exclusive of discretionary annual cash bonus and equity compensation. The salary range provided for this role is specific to candidates located in the New York City area. A few facts about us: • Applecart's platform has been used by hundreds of industry-leading clients spanning Fortune 500 companies like Blackstone and Intuit, leading nonprofit organizations like the Environmental Defense Fund, and top-tier advertising and communications agencies like Teneo, FGS, Weber Shandwick, and OMD., • Applecart is growing quickly — over the last 3 years, we've increased our bookings by 8X, grown our headcount by 4X, and we're cashflow positive., • Our senior leadership team includes two members of the Forbes 30 under 30 list for Marketing and Advertising, the former Head of Product at Moat, Oracle's online ad measurement platform, a former senior White House advisor, early sales and talent leaders from Google and Twitter, two of the Democratic Party's most successful pollsters and strategists, a former CRO of a high-growth tech company with hundreds of millions in ARR, and alums of top-tier organizations like Bain, Amazon and Simpson Thacher., • Our investors include Bain & Company, global sports, entertainment and marketing giant Endeavor, KKR Co-Founder Henry Kravis, entrepreneur Chris Burch, a founder of Palantir, senior engineering leaders at Twitter and Yelp, former Fortune 50 and advertising agency CEOs, and a number of well-known venture capitalists. Ari Emanuel, Executive Chairman of WME, and Jennifer Fonstad, Owl Capital Managing Partner, serve on our board., • Our work has been featured on Morning Joe on MSNBC, BloombergTV and The Colbert Report, and in Axios, BusinessWeek, the Associated Press, Forbes, the Washington Post, and Politico, among many others.

Job Description Our Story With over 50 years of serving the creative community, Adorama has grown from a beloved New York City camera store into the world's only full-service destination for photo, video, and electronics. We're more than a retailer—we're a creative partner for professionals, hobbyists, and tech enthusiasts alike. From iconic brands like Sony, Canon, and Nikon to the latest in drones, smart home tech, musical instruments, and pro audio gear, Adorama provides creators with the gear and services they need to bring their visions to life. Our passion for education, innovation and commitment to customer experience make us a dedicated and trusted resource. At Adorama, we don't just support creativity—we live it. Join a team that's shaping the future of how the world captures, creates and connects. Our Leadership Principles • Growth Mindset: We set high standards, embrace failure, and are open to change., • Be Customer-Centered: We focus on the end-to-end customer experience., • Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts., • Think Like a Start-Up: We move fast, stay flexible, and celebrate every win. We are seeking a proactive and process-driven Customer Service Systems & Training Manager to lead the management of our Microsoft Dynamics platform, other key CS systems, and our internal training and learning center. This role is ideal for someone who combines strong technical aptitude with a deep understanding of operational workflows, and who thrives on improving systems, tools, and team capabilities. The ideal candidate will be a systems thinker who understands how processes interconnect, and an out-of-the-box problem solver who brings fresh ideas for enhancing customer service experience and employee development. Responsibilities: • Serve as the primary administrator and owner of Microsoft Dynamics and other Customer Service-related systems., • Collaborate with IT and operations teams to identify and implement system enhancements and integrations., • Monitor system performance, manage user access, and ensure data accuracy and efficiency in workflows., • Own the CS training and learning center, including onboarding programs, ongoing education, and documentation updates., • Develop and deliver training materials (live, video, written) for new systems, processes, and tools., • Identify gaps in team knowledge or system usage and proactively recommend solutions., • Analyze support workflows and recommend automation or process improvements., • Stay up-to-date on best practices in customer service technology and training., • Proven experience managing or administering CRM systems (preferably Microsoft Dynamics)., • Experience in a customer service, technical support, or training environment., • Strong understanding of customer service operations and workflows., • Excellent communication skills, both verbal and written., • Ability to translate business needs into system and training solutions., • Highly organized, detail-oriented, and resourceful., • Experience in developing and managing internal learning or knowledge centers., • Familiarity with help desk systems, knowledge bases, or ticketing platforms., • Basic knowledge of system integrations or process automation tools. This role requires three on-site days weekly to ensure in-person collaboration, improved communication, effective teamwork, and real-time problem solving to enhance team synergy and productivity. A standard 40-hour work week is expected. Apply today and let's create something extraordinary together. Pay range for this role:$95,000—$120,000 USD

Job Description We are in search of an Enterprise Customer Solutions Manager to join our Customer team of strategic retail marketing experts dedicated to empowering our clients to leverage Ometria's Customer Data and Experience Platform for delivering exceptional customer experiences. You will hold a pivotal role in driving value and success for your clients, reporting directly to the Vice President of Customer Success. Your responsibilities will encompass managing technical projects across a portfolio of our VIP customers. Your primary objective will revolve around nurturing C-Suite technical client relationships, ensuring maximum client satisfaction, and facilitating smooth technical project delivery to drive CRM revenue growth for some of the North America's most innovative retail businesses. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora. We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others. Key Outcomes: • Deliver Customer Retention : You will champion customer retention by proactively identifying and resolving technical challenges that could lead to negative sentiment, ensuring seamless project delivery, mitigating sentiment risks, advocating for clients, and communicating updates on technical integration wins and obstacles., • Scope and deliver success technical projects :You'll maximize customer value with Ometria by efficiently addressing needs by scoping and delivering solutions, peer validation, demonstrating platform expertise and tailored communication throughout., • Build and maintain client champions : You will strengthen client relationships, align aspirations, enhance visibility, and maintain trust through consistent delivery resulting in positive sentiment. Key Responsibilities: • Data audits: Proactively drive integration and data accuracy success by providing comprehensive integration and data audits to clients, presenting opportunities to improve their tech stack and integrations with Ometria., • Preemptive remediation : Proactively pre-empt customer escalations and challenges by recognizing signals in sentiment risk and flagging customer challenges to Customer Success for remediation., • Assist CS: Work collaboratively with Customer teams by providing insight and support when they have technical questions and readily joining other teams in speaking to their clients when needed. Requirements Competencies and Experience: • Minimum 5 years of technical account management experience in an enterprise software organization, preferably in the Retail and Ecommerce space., • Exceptional Communication skills, adept at confidently presenting robust and thoughtful solutions to clients, and communicating effectively with diverse stakeholders, including C-Suite executives., • Strong Client Management and Relationship-building skills, with a proven track record of delivering first-class customer service and exceeding client expectations., • Data Literacy, comfortable working with and interpreting data sets to derive insights and build compelling narratives., • Technical Understanding and Communication Proficiency, with the ability to adapt communication to stakeholders and a solid understanding of technical aspects relevant to Ometria's partnerships., • Meticulous Prioritization and Self-Management skills, thriving in fast-paced environments and effectively managing multiple tasks under pressure while contributing collaboratively to ideas and initiatives. The salary range for this role is $150,000 to $250,000. The final pay offered may vary based on several factors, such as job-specific knowledge, skills, and experience. Benefits • Unlimited paid time off, • Health Insurance, • Dental, • Vision, • Mental Health Support

Job Description About MNY Ventures: At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. Since launching in 2024, our supplement brand has become one of the fastest-growing in the world, operating across Amazon, Shopify, and TikTok Shop. We’ve grown from 0 to 60+ team members in less than 18 months and serve thousands of customers every day. We’re now building a world-class customer service team to match that growth. Your Mission: Take full ownership of our customer service function, leading a 40+ person global team to deliver world-class support at scale. You’ll be responsible for turning around underperformance, raising standards, building systems, and coaching leaders. This is a high-autonomy, high-impact role reporting directly to the founders. Responsibilities: • Lead and manage a global CS team of ~40 agents and 5 Team Leads, • Rebuild and enforce SOPs, QA systems, and performance management frameworks, • Audit ticket quality, speed, and resolution daily, identifying and fixing systemic issues, • Hire, promote, and fire agents and team leads to build a high-output culture, • Own CS KPIs and proactively drive improvement through training, systems, and feedback loops, • Ensure consistent quality across all time zones, shifts, and platforms (Shopify, Amazon, TikTok Shop), • Collaborate with tech, product, and ops to reduce support load through better processes, • Report directly to the founders with clear updates, risks, and priorities Our Tech Stack: • Richpanel (CRM), • Shopify, • Recharge and Checkout Champ (subscriptions), • Stripe (payments), • Slack, WhatsApp (team communication) KPIs You Will Own: • Trustpilot Score: 4.5+, • CSAT Score: 4.0+, • First Response Time: Under 8 hours, • Oldest Ticket Age: Under 1 day, • Agent Productivity: 80+ tickets/day, • Refund and Chargeback Rate: Within targets What We Are Looking For: • 5+ years managing large CS teams (30+ agents) in high-growth DTC or subscription businesses, • Experience working with both internal teams and BPOs; has rebuilt teams from scratch, • Strong coaching instincts and the ability to directly mentor team leads and agents, • Data-driven operator who can spot performance gaps and drive immediate improvements, • Hands-on leader who’s comfortable jumping into ticket reviews when needed, • Clear, direct communicator who thrives under pressure and holds others accountable, • Culture fit: ownership mindset, proactive, performance-driven, detail-obsessed Why Join MNY Ventures: • Direct access to founders with full ownership over your department, • No bureaucracy. Just speed, execution, and results, • Career-defining opportunity to build a CS org at a company scaling fast, • Work with a global team solving real problems every day, • Performance-based advancement and recognition This Role is Not for You If: • You rely on step-by-step direction and avoid strategic decisions, • You’re uncomfortable enforcing accountability or addressing underperformance, • You avoid direct communication or sugarcoat problems, • You prefer stability over speed and iteration To stand out, answer all of the following questions in the application to the best of your ability and highlight how your past experience is applicable to this role. This is a remote job opportunity. Powered by JazzHR fXakmfZYnL

Job Description Polar Analytics: The All-in-One Data Platform for Consumer Brands 🐻️‍❄️ Polar Analytics simplifies data so brands can make smarter, faster decisions without the complexity of traditional tools. Powerful yet user-friendly, it gives DTC brands the insights they need to scale profitably. 🚀 Our mission? To help indie DTC brands compete and grow—faster and more profitably. What Makes Polar Analytics Unique? 💎 🔥 4,000+ Brands and Growing We’ve scaled to 4,000+ active merchants (Jan 2025) and are on track for 10,000+ this year. 💡 Cutting-edge tech, Built for Simplicity We leverage the modern data stack to deliver enterprise-level insights—without the need for a data team. 💰 Backed by World-Class Investors We’ve raised $28.5M with Frst, Point9, and Chalfen Ventures, a top-tier B2B SaaS investor known for spotting future unicorns early. 👥 A Team of eCommerce Experts Our team brings experience from leading eCommerce SaaS platforms, united by a mission to build the next industry leader. Why this role? * Drive enterprise growth: Own strategic relationships with our highest-value clients, directly impacting company revenue and expansion targets * Shape the future of e-commerce analytics: Join us at a pivotal moment as we transition to an enterprise-focused service model, with significant opportunities for career advancement as our second US-based CSM * Become an e-commerce expert: Get exclusive access to the strategies and data of the fastest-growing DTC brands, building deep expertise in a $24B+ industry while helping shape product development * Own your impact: In a lean, high-performing team, your work directly influences customer lifetime value, retention rates, and company growth trajectory What's the Scope? * Full lifecycle ownership: Own the complete customer journey from implementation through renewal for your entire enterprise portfolio (12k+ ARR accounts), ensuring seamless transitions and maximum value realisation * Strategic onboarding leadership: Lead complex enterprise implementations, working closely with solutions engineers to ensure technical success while focusing on adoption strategies and relationship building * Revenue expansion: Proactively identify and execute expansion opportunities within your portfolio, leveraging product knowledge to upgrade clients to higher-tier plans and new feature sets * Enterprise relationship management: Foster deep, strategic relationships with demanding enterprise clients, managing expectations and serving as their primary advocate within Polar * Retention and renewal strategy: Develop and execute sophisticated retention strategies using both high-touch and low-touch approaches, preventing churn through proactive health monitoring and intervention * Cross-functional collaboration: Partner with support on escalated issues, create tickets, conduct initial investigations, and transform customer problems into scalable solutions with Tech and Product teams * Voice of the customer: Translate enterprise customer needs and feature requests into actionable product roadmap influence, ensuring our platform evolves to meet market demands * Process optimisation: Help build scalable CS practices as we grow, contributing to playbooks and best practices that will support our expanding enterprise customer base This job is made for you if you have: * Enterprise CS expertise: You have 3+ years of B2B SaaS Customer Success experience, specifically with enterprise accounts, ideally in companies that scaled from startup to growth stage * E-commerce/data fluency: You have experience with e-commerce adjacent software, analytics platforms, or data-driven SaaS products, enabling you to quickly understand technical concepts and speak our clients' language * Full lifecycle mastery: You've owned the complete customer journey from implementation through renewal, with proven success in expansion and upsell motions * Sales acumen: You have experience or a strong aptitude for revenue-generating activities, are comfortable with expansion conversations and quota-carrying responsibilities * A high-performance mindset: You thrive in fast-paced environments with sophisticated enterprise clients who have high expectations and complex requirements * Technical communication: You can translate complex technical concepts into business value and aren't intimidated by data, APIs, or technical integration discussions * Startup mentality: You're comfortable with ambiguity, rapid change, and wearing multiple hats in a dynamic team environment where innovation happens quickly * Ownership mindset: You take full accountability for your book of business and proactively solve problems rather than waiting for direction Our Hiring Process 📝 We believe in a structured, fair, and transparent hiring process. While the steps may vary by role, here’s what you can expect: 1. Recruiter Screen (30 mins): A call with our Head of Talent to talk through your current/past experience and your motivations and Tell you more about Polar Analytics., 2. Role Fit Interview (45 mins): Here, you'll meet either the Hiring Manager or a team member of a similar level to discuss your ways of working and understand your skillset and ability for the role., 3. Competency Deep Dive (1 hour): This interview usually consists of a practical element (case study, Presentation, Technical Problem Solving etc) designed to give you a broader understanding of how we drive impact at Polar. This will be with the hiring manager and one other team member., 4. Culture Interview (45 mins): A conversation with one of our Culture Champions. We assess your team fit based on our values (see below). We value your time and effort in the application process, and we aim to provide feedback as quickly as possible. Our Values 🌟 * 🤝 No Ego – We work as a team, valuing everyone’s input. * 🪞 Transparency – Honest feedback and open communication drive our growth. * 🚀 Growth Mindset – We constantly learn, improve, and push for excellence. * 💜 Care for Others – We lead with empathy and put our customers first. * 🔑 Act Like an Owner – We take responsibility and drive the business forward. * 🎯 Driven by Impact – We focus on delivering real value to our customers. Company Perks & Benefits: * 🌎 Choice-First Work Culture – We focus on impact. * 🏖 5 weeks of vacation * 💰 Competitive salary & equity * 💻 Latest MacBook * 🏡 Remote Office Upgrade budget to spend in your first year to ensure you have the best environment possible to work in * 🩺 Private Health Insurance – Based on your location. * 😍 Company-Wide Offsites Every 6 Months – Align on vision and strengthen our team bonds.

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Several key positions have opened because of this expansion including Machine Learning Ops Engineers at Senior and Principal levels with machine learning experience. Requirements include: BS, MS or PhD in CS, CE, EE, Math, or other technical discipline; Machine Learning Ops knowledge; a few years of

Position Highlights: Inpatient-only hospitalist position (separate outpatient-only position also available) FlexibleSchedule - 9-5pm general hours Closed program (Bergen Medical Associates patients only) Call - 1:3 weekends (moving to 1:4)1-2 nights weekly Manageable census with APP support Collabor

BS in CS or Engineering, MS is a strong plus 5+ years plus of continuous full stack software development experience, 9 years total software development experience Deep expertise in React, JS, Node/Nest. Demonstrate a strong vision for best-in-class software architecture and security.

Title: Assistant Group Leader Reports To: Program Director, CS 300 Location: 2050 Prospect Avenue, Bronx New York 10457 Hours: Up to 20 hours/Week; Non-Exempt; Schedule: School Year / September - June / Monday - Friday, 2pm to 6pm Salary: $16.Job Summary: The Assistant Group Leader supports and

This role is currently work-from-home and will move to the office environment after the COVID-19 restrictions are lifted. Job Description: Bill Rate: *** Duration: 3 months, with potential to extend Location: Job will be remote, but Hoboken area Job Summary: The Digital Project Manager serves as a key member of the Marketing & Communications team and will support the marketing and design teams in helping advance the organization s digital presence and engagement. The ideal candidate will be a doer as well as a thinker with a self-starting, resilient and attention to detail orientation. Responsibilities: Work with Marketing colleagues to create, edit, upload, and publish digital assets (ie. email campaigns, presentations, surveys and landing pages) weekly to colleagues via email, as well as internal and external websites Clean and edit HTML for websites and emails Manage and curate CRM and marketing automation mailing lists Help distribute digital internal and external communications through marketing automation platforms Conduct research as needed to help support digital campaigns Post content to both the intranet and the external website Utilize data tools to analyze web traffic activity and marketing campaign performance; prepare weekly and monthly analytical performance reports Provide project management support for special projects Act as an intermediary between the marketing and IT teams for projects that require development and technical support Assist with the creation of digital assets including, web banners, social media content and template designs etc. Qualifications and skills: Minimum 3-5 years of related experience Bachelor s degree in Marketing, Communications, or Web Design preferred Experience working with content management systems e.g. Adobe Experience Manager Excellent oral and written communication skills Knowledge of web usability best practices, SEO, website navigation design and flow, and content management methods The candidate is both a self-starter and team player who is open to taking on new challenges A quick learner with the ability to think both analytically and creatively Will be working with a cross-sections of team - Design and external marketing/PR, internal communications and events are the sub teams Experience with marketing automation and content management systems is a must Adobe (AEM) experience is highly preferred Salesforce experience is nice-to-have This role will help mainly Design and External Marketing Team Present content in the most impactful way in the market Familiar with the multiple steps in a campaign Not content creation it s knowledge of what to do with contact Web banners, cropping images, and maybe some design Familiar with working on a content management system Content distribution in the construct of a campaign It s social medial and emails This is a hands-on role Someone who is used to taking charge and driving work Request could be extended beyond 3 months Interview 3-5 colleagues (and interviews) before the person is hired

Occupational Health Nurse New York, NY 6 Months The Occupational Health Nurse provides on-call support and back-up to the regular full time ARNP based in NYC.. The Occupational Health nurse gives appropriate medical care to employees as it relates to employee health maintenance, health promotion and administration of health related matters. This role maintains and promotes employee productivity and medical cost containment through on-site medical care and disease/injury intervention. The Occupational Health Nurse has an active role in physician support for individual employee s health maintenance needs. This role assists with patient education, referrals and follow-up. Minimum Qualifications and Job Requirements: Education: Bachelor s Degree, Registered Nurse competent in practice through academic study, professional training and experience. Ongoing continuing education required for licensure. Emergent care preparation. Experience: Minimum three years professional experience as RN. Background in emergency room/intensive care experience especially helpful. Organizational skills acquired from experience with occupational or public health and recognition of the significance of how closely Wellness philosophy integrates with preventive health measures. Specific Knowledge, Skills and Abilities: -Must possess a broad and varied working knowledge of family medicine, public health, communicable disease, medical standards and practice, and relating laws and regulations (HIPAA, etc.). -Requires practitioner to have a sound theoretical base, competent clinical and analytical skills to meet the demands of diverse roles and responsibilities. -Must be able to work independently/autonomously outside of a controlled medical environment. -Able to use knowledge and intuition concurrently while reacting to unusual or emergent medical situations. -Needs to have ability to negotiate with external providers to ensure Meredith s guidelines are followed. -Keeps current with scientific updates and social issues relating to health topics. -Phlebotomy skills necessary.

Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation performance. Provides Level 1 technical support. Learn new technology quickly and thoroughly.

Job Description CBIZ Talent & Compensation Solutions has been engaged by our well established Glen Oaks, NY based Real Estate client, to identify two Customer Service - Property Management Maintenance Services Coordinators. MUST have 2+ years of Client/Customer Service experience with excellent follow-up and customer service skills. Will be responsible for communicating with tenants, vendors, and internal staff to coordinate maintenance service requests. Property management experience a plus. This is an onsite - 5 days/week role. About the Role Large, financially sound Residential Garden Apartment Co-op community. Approx. 20 employees in office. The Maintenance Services Advisor (Customer Service/Admin) provides pleasant and courteous customer service to our Shareholders and Residents. Our Advisors possess excellent organization, communication, customer service, time management and follow-up skills. ***You must be able to multi-task efficiently and prioritize tasks. Advisors must be able to handle a very large call volume and email correspondence. Responsibilities • Receive incoming calls from residents, shareholders, maintenance, and vendors regarding work order requests., • Enter work order requests into database., • Coordinate and follow-up with tenants, vendors, and maintenance staff as to status of request., • Generate, follow-up, and finalize in-house service orders., • Calmly handle large volume of emergency and non-emergency calls., • Utilize radio equipment and GPS to maintain contact and efficiency with Field personnel., • Assist walk-ins., • Identify building issues causing problems., • Prepare correspondence., • Handle various Shareholder and Resident complaints and requests., • Candidates should have excellent client service skills and be a bit "thick skinned". Tenants are calling with maintenance issues and can be upset. Must be able to diffuse situation and provide excellent service - build positive relationships., • 2+ years of excellent client service experience., • Proficient in Microsoft Office including Word, Excel, and Outlook., • Strong verbal and written communication skills., • Must be capable of diffusing difficult client calls and delivering exceptional service. For immediate consideration please send resume to: with "Maintenance CS" in the subject line. CBIZ Talent & Compensation Solutions is an Equal Opportunity Employer. CBIZ Talent & Compensation Solutions does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.

Job DescriptionVice President of Technology, AI Venture Buyouts About the Company Redesign Health is a global asset management platform that empowers builders to launch and scale transformative health technology companies. We help talented operators overcome the unique challenges of healthcare innovation with an ecosystem and suite of capabilities supporting ideation and diligence, commercial traction, and execution. Since 2018, we have launched more than 70 companies that have touched the lives of over 15 million patients and generated more than $1 billion in revenue. We believe we can create breakthrough innovations in global health technology through grit, technical excellence, and teamwork. We seek out builders who share our ambitious vision. We are seeking a senior technical executive to drive a new facet of our platform targeting the AI-driven transformation of incumbent healthcare companies we acquire. We believe the current moment is a once-in-a-generation opportunity to reinvent how healthcare businesses are run at scale. By deeply embedding AI into acquired companies, we will unlock outlier outcomes for patients, providers, and investors. You will be the technical leader at Redesign responsible for realizing this vision. What You’ll Do: We are looking for a world-class technologist and builder who sits at the intersection of agentic AI and healthcare transformation. In this role, you will: * Design and own the AI playbook that will be deployed across acquired healthcare businesses, focused on intelligent workflow design, talent acquisition and management, and human-computer interaction to drive margin expansion, revenue growth, and improved outcomes. * Lead AI strategy and execution across a growing portfolio of healthcare operating companies, partnering with investment professionals and management teams to embed AI as a core function. * Build, oversee, and inspire an AI engineering and transformation team, including external partners and internal talent. * Identify and integrate best-in-class AI technologies (e.g., LLM-based copilots, agentic systems, workflow automation, ambient clinical documentation, AI-powered clinical decision support, EHR MCPs, etc.) across clinical, revenue cycle, support, and analytics operations. * Serve on the investment team and work closely with Redesign leadership to evaluate potential acquisitions through an AI lens—assessing AI transformability and corresponding margin and growth uplift. * Continually evolve the firm’s AI transformation methodology, drawing on best practices in systems design, AI safety, and enterprise deployment. What You’ll Need: We value range, excellence, and ambition. The ideal candidate will likely meet many of the following criteria: * Multiple senior technical executive (e.g., CTO, GM) roles with $100MM+ P&L or budget ownership in one or both of the following areas: * AI leadership at a scaled technology-driven organization, ideally in operationally complex or regulated environments. * AI leadership at a top consulting, PE, government, or services organization with expertise and multiple notable successes in complex organizational transformation. * Deep technical fluency in applied AI (particularly LLMs, automation tools, and multi-agent systems), with strong architectural instincts and track record. * Specific expertise in at least one agentic framework (e.g., LangGraph, OpenAI Agents SDK, autogen, Google ADK/A2A), which you’ve used at scale and in production to realize efficiency gains in the millions of dollars. * Experience working directly with senior business leaders to drive organizational change via technology, with marquee success stories of transformation under your leadership. * A degree in a technical field (CS, engineering, math, or related), with a strong grasp of the frontier of AI capability and limitations. * Prior exposure to healthcare delivery, services, or operations is highly advantageous. * Technology is one of your passions, but you find deep meaning in some other pursuit to which you’ve devoted your time, thought, and effort; for example a creative or athletic outlet, or a family business. Please note: while we deeply respect the capabilities of product and commercial professionals, we are explicitly seeking a leader with careerlong, hands-on technical expertise who is motivated to apply those skills to lead complex, high-upside organizational transformations with significant positive impact on patients and providers. Who You Are: This role will be a great fit if the following deeply resonates: * You believe most people underestimate what AI will do to the middle of the org chart and have developed concrete theses about optimal labor organization in the age of AI. * You are a true builder: you’ve shipped real products, automated real workflows, know what it takes to go from idea to production, and you continue to code—with increasing AI leverage—every day. * You have a compelling point of view, rooted in behavioral science and technological capabilities, on how to deploy AI in legacy environments—and the tenacity to push through inertia and complexity. * You believe the combination of private equity transactions and technical remodeling is a generational opportunity for healthcare transformation. * You are energized by complex and ambiguous systems and relish the opportunity to transform a scaled asset from the inside out. * You have the range to work with investors, engineers, and frontline operators, and you speak each of their languages fluently. * You have accomplished something that most people haven’t: whether you started a company, won an international academic award, performed music around the world, or overcame difficult circumstances to succeed, it is clear that you have dedicated your life to pursuing excellence in your craft. Additional Information: This position will be based out of either NYC or San Francisco. Our NYC team works out of our office in Union Square 3-5 days per week. Full-time base salary of $198,000 to $240,000 plus a competitive equity & benefits package. The expected base pay range for this position is based on a variety of factors including qualifications, experience, and geographic location. It is rare to have an opportunity to truly, measurably change the world. We are so lucky to live in a time where all that stands between us and a lasting positive impact on millions of people is the right alchemy of passion, smarts, and hard work. We invite you to join us!

Job DescriptionAbout Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: * Business Insider named us an "enterprise startup to bet your career on" * Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world * Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America * Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Strategic Advisor to join our growing team. In this role, you will be responsible to: * Participate as a strategic advisor in services engagements * Help define and shape Workato Advisory Services by creating reusable content in advance of and during advisory services engagements * Participate in defining and advancing Workato frameworks, such as Workato's GEARS and Workato's Embedded Product Guide * Be a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries through professional services engagements * Through advisory services engagements, you will: * Lead customer constituencies in critical functions (and in the context of Workato) such as: best practices, enterprise architecture target state or rationalization, Workato suitability guidance for use cases, advanced prototyping, accelerating recipe implementation, and Workato Accelerators to name a few. * Develop and contribute subject matter expertise and advisory deliverables to internal best practices and Solution repository * Align with key customer stakeholders (management to C-level executives) to create advisory roadmap to advance customer automation objectives * Apply Workato's GEARS methodology to direct customer environments; Alternatively, apply Workato's Embedded Product Guide methodology to embedded customer environments * Coach key customer stakeholders (management to C-level executives) on security and governance best practices as it relates to the Workato platform * Advise on recipe lifecycle management best practices, and potentially implement technology and/or process to support the recipe lifecycle management * Guide customers on integration prioritization techniques, including reusability considerations * Become the trusted advisor to customers and partners from an overall solution, architecture, implementation, and governance perspective for the Workato platform. * Contribute to the growth of our professional services department by creating or enhancing content such as presentations, demos, white papers, best practices, architecture patterns, and online courses for use by both customers and to enable our extended team * Lead, mentor, and train team members from the extended pre-sales and post-sales teams to enable them with content and knowledge * Contribute to content creation for materials to coach our partner ecosystem on Workato delivery best practices * Participate in both pre and post-sales activities with direct end customers and partners * Be a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries * Develop content such as presentations, demos, white papers, best practices, solution packs, architecture patterns, and online courses for use by both customers and to enable our extended team. * Conduct hands-on customer training, design sessions, complex issue resolution, and product support * Lead, mentor, and train team members from the extended CS team and sales team to enable them with content and knowledge. RequirementsQualifications / Experience / Technical Skills * Bachelor's degree or equivalent education in Computer Science, Software Engineering, or in a related field. Bachelor's degrees and those with non-traditional but similar proven experience may also apply. * 12+ years of technology transformation consulting experience, including implementation experience with one or more common integration or middleware solutions and/or API Management Solutions * 5+ years experience as an Enterprise Architect and/or digital architect (or similar role) * Ability to evangelize best practices at various levels within a large organization * Ability to build and maintain strong relationships with a range of stakeholders (C-level executives to engineering teams) with compelling Points of View. * Able to effectively develop materials that are appropriate for the audience and engage in meaningful Q&A with customers * Understanding of security and governance needs in large enterprises * Excellent verbal and written communication skills and the ability to communicate ideas visually and create professional presentations * Track record of continuous learning of new technologies, as well as leading projects that push the capabilities of existing technologies. * Track record of driving software expansions as a result of professional services engagements * Be a self-starter and ability to work independently and as part of a distributed team, and willingness to take ownership of situations and problems. * Proven results leading and overseeing customer and/or partner success in the following domains: front-end and back-end solution architecture, enterprise architecture, development, and test/release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs * Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive business value * Travel to the client site up to 50%, but may be higher or lower based on prevailing circumstances Soft Skills / Personal Characteristics * Preferred Master's (but not required) in Computer Science, Software Engineering, Business, or in a related field. Bachelor's degree and those with non-traditional but similar proven experiences may also apply. * Knowledge of key applications such as Salesforce, Netsuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases * Knowledge of AWS, Azure, and GCP * Experience having worked in a start-up environment For New York applicants, the pay for this role may range between $150,000 - $180,000 base plus variable, benefits, perks, and equity. Requisition ID: 2226

Job Description About MNY Ventures: MNY Ventures is a high-growth holding company behind one of the fastest-scaling wellness brands in the world. In under two years, we’ve built a multi-channel supplement business that serves tens of thousands of customers monthly across Amazon, Shopify, and TikTok Shop. With a 60+ person team and rapidly growing support volume (2,000 tickets per day), we’re hiring a Director of Customer Operations to lead and transform our CS organization into a world-class department. Your Mission: Lead and evolve a 40+ person global customer service operation, transforming inconsistent performance into elite execution. You’ll design systems, coach leaders, and set the bar for speed, quality, and customer retention while holding your team accountable to clear KPIs. Responsibilities: • Manage a global CS team of ~40 agents and 5 Team Leads with L1/L2 structure across internal and BPO agents, • Own end-to-end operations: ticket flow, SOPs, QA, agent performance, retention, escalation, • Coach Team Leads and agents directly, while creating scalable frameworks for feedback and accountability, • Implement systems to improve CSAT, Trustpilot, refund %, and response time with current tools, • Track and enforce performance standards across shifts and regions, • Surface issues and solutions before they escalate with no need for micromanagement, • Deliver consistent reports and KPI updates directly to the founders Our Tech Stack: • Richpanel (CRM), • Shopify (DTC), • Recharge & Checkout Champ (subscriptions), • Stripe (payments), • Slack, WhatsApp (team communication) KPIs You Will Own: • Trustpilot Score: 4.5+, • CSAT Score: 4.0+, • First Response Time: Under 8 hours, • Oldest Ticket: Under 1 day, • Agent Output: 80+ tickets/day per agent, • Refund and Chargeback Rates: Within acceptable thresholds What We Are Looking For: • 5+ years leading CS teams of 30–100 agents in high-volume eCommerce or subscription brands, • Proven success managing internal teams and outsourced BPOs, • Deep systems thinker who can build SOPs, training protocols, and dashboards from scratch, • Tactical operator who personally reviews tickets and holds the team to high standards, • Past experience turning around underperforming teams or CS orgs, • Strong communicator with direct, proactive leadership style, • Relentless problem-solver who takes initiative and moves fast Why Join MNY Ventures: • Career-defining opportunity to lead a CS transformation from the inside out, • Zero corporate red tape with full autonomy and direct access to founders, • Massive ownership over outcomes in a growing company, • High-trust culture where results are recognized, and great work is rewarded This Role is Not for You If: • You avoid hard conversations or shy away from accountability, • You need layers of direction before taking action, • You want to sit at a strategic level without doing hands-on leadership, • You get overwhelmed by speed, growth, or changing priorities To stand out, answer all of the following questions in the application to the best of your ability and highlight how your past experience is applicable to this role. This is a remote job opportunity. Powered by JazzHR 3XY4Pih97k

Job Description Desktop Support Client Site: Whippany, NJ Responsibilities: • Provide technical assistance with computer hardware and software, • A/V hardware support, • Recommend hardware and/or software improvements, • Utilize Intune to manage devices, • Track customer issues and resolutions, • Handle tickets in a timely manner, • Experience with Service Now and AD, • Work independently or with managers or other techs, • Have strong CS experience dealing with end-users, • Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements, • Be able to work overtime when requested or necessary, rotating shifts, • Bachelor's Degree (or equivalent experience), • 3+ years of technical experience, • Ability to build rapport with clients, • Strong troubleshooting and critical thinking skills, • Positive and professional demeanor, • Teachable, • Able to hit the ground running What We Do We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups. What Proof We Have We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services. Why People Want It Our valueWho We Are\r\nGTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.\r\n\r\nWhat We Do\r\nWe provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.\r\n\r\nWhat Proof We Have\r\nWe have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.\r\n\r\nWhy People Want It\r\nOur value

Job Description Title: Group Leader Reports To: Program Director, CS 300 Location: 2050 Prospect Avenue, Bronx New York 10457 Hours: Up to 20 hours/Week; Non-Exempt; Schedule: School Year / September - June / Monday - Friday, 2pm to 6pm Salary: $17.50 - $18.50 / hour Job Summary: The After School Group Leader is responsible for the overall safety, development, management, organization and planning of their group. This includes integrated educational projects, recreation, arts and crafts and group building activities. Major Duties: * Overall supervision and management of identified group of participants. * Engage participants in after school activities and role model appropriate behavior. * Ensure safety of participants at all times. * As needed, engage in outreach activities to ensure attendance and participation. * Provide support to activity instructors and other group leaders. * Develop and facilitate a sequenced and thematic curriculum and other various activities including arts & crafts. Curriculum should promote creativity, self-expression, opportunity for mastery, and emotional growth and future focus/career exploration as well as professional growth. * Integrate lessons enriched with literacy, history and other related academic subjects when applicable. * Develop positive relationships with participants, colleagues and school/center personnel. * Attends all staff meetings and staff development trainings sessions, as specified (including Saturday and evening trainings). * Assist with monitoring and maintaining the rules of the program and upholding the afterschool model. * Plan and prepare culminating events for participants to showcase their activities. * Ensure participants are prepared and able to illustrate what they learned in culminating events. * Assist with organizing parent family culminating engagement events. * Engage with parents and guardians as necessary in a professional manner. * Discuss behavior problems , safety concerns and situations with supervisor as they emerge, and completing necessary documentation and paperwork. * Mandated Reporter. * Resolve conflict within your group while seeking assistance from other staff, supervisors and directors when necessary. * Foster a positive youth development approach focusing on , strength’s-based environment, fostering a sense of belonging, independence, generosity, mastery safety, and community to participants. * Supervise support staff assigned to your group (including but not limited to assistant group leader, interns, volunteers, etc.). * Track and support participant’s development and growth areas. Engage and facilitate group conversations, tracking and supporting students’ participant’s academic success. * Responsible for the safe arrival and dismissal of all program participants. * Demonstrate effective classroom management skills. * Inspect all facilities, equipment, and supplies and be sure all are locked away securely at the end of each day. * Available to work during holidays and OST days (13-15 days). * Maintain all required records for your group, including attendance.. * Maintain strict adherence to policies and procedures at all times. * Participate in afterschool events and trips. * Perform other duties as assigned. Qualifications * Must be at least 18 years old. * High School/ GED Diploma and 1 year related experience in leading and participating in youth group development related activities required. * Experience building a camp culture through chants, team building activities, and community building preferred. * Can contribute a talent or experience in arts, music, crafts, etc. a plus. * A commitment to working with youth from a variety of backgrounds, while providing high quality services. * Must have a commitment to work from a strength-based, youth and family development and trauma-informed perspective.

Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • Fortune Change the World (2024), • CNBC Disruptor 50 List (2022, 2023, 2024), • Fortune Best Workplaces for Millennials (2024), • Fortune Best Workplaces in Health Care (2024), • TIME 100 Most Influential Companies (2023), • Fast Company Most Innovative Companies (2020, 2023), • Built In Best Places to Work (2023), • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024), • Great Place to Work certified (2020, 2021, 2022, 2023, 2024), • Fast Company Best Workplaces for Innovators (2022) As an Account Manager at Maven, you will: • Manage day-to-day relationships and operations across lines of business., • Monitor and report on partnership KPIs—enrollments, clinical outcomes, satisfaction., • Collaborate with Analytics to produce performance reports and translate insights for the Payer and the Product Team., • Work with cross-functional teams to identify trends and drive performance optimization., • Partner with Marketing and Client Success to design and launch targeted engagement campaigns., • Influence product roadmap priorities through partner feedback., • Serve as primary point of contact for issue escalation and resolution, collaborating with Client Delivery and CS to address challenges., • Actively monitor and track forecasting, enrollments and revenue recognition with Finance, RevOps and Client Success to achieve targets and/or escalate as needed., • Proven ability to build and maintain strong partner relationships, fostering trust and alignment across complex organizations., • Track record of anticipating challenges and driving swift, creative solutions that ensure program success., • Demonstrated attention to detail, ensuring accurate execution, follow-through, and delivery on partner commitments., • Experience thriving in cross-functional environments, collaborating with marketing, product, analytics, and client success teams to achieve shared goals. Maven embraces a flexible hybrid work model. This role is open to candidates based in the New York Metropolitan area, or remote from within the US. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics., • Whole-self care through wellness partnerships, • Hybrid work, in office meals, and work together days, • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+), • Annual professional development stipend and access to a personal career coach through Maven for Mavens Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g ). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: . For general and additional inquiries, please contact us at .

Job Description Who We Are: We are a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997 we have specialized in providing managed IT services and managed security services for our clients. which are made up of small to medium-sized enterprises. We are looking for highly passionate individuals to join our team to help and drive the growth and success of our company. Who You Are: An energetic technically savvy tech professional who is looking to move his/her career upward. You have been a Helpdesk Tech that started at Level 1, 2 and moved up to Level 3. When escalated tickets need a solve you are the go to resource on the team that people come to for coaching. You specialize in providing user support to an array of customers and handling 700+ users, Admin staff and C Level executives from clients with diverse IT infrastructures is a snap for you. Your resume clearly highlights your technical aptitude and mastery of Windows and Apple systems. You aspire to take the next step in your career and have been a back up Junior System Administrator who has worked with Windows servers 2008/2012 in a variety of mixed production environments from Windows 7, MacBooks, MS 365 and Linux networks. You've also worked with file system management, mail servers, Veritas Backup Exec, DLO, Symantec Antivirus server, iPhone and other mobile devices. So here is the Job: This is a new position, to be located at our corporate offices in New York, NY, you work alone sometimes or in small teams and are responsible for establishing, diagnosing, repairing, maintaining, and upgrading hardware and computer equipment. Accomplishing these tasks requires you to remain in contact with colleagues either through telephone, e-mail or face-to-face interaction. Keeping an inventory of various software and equipment as well as issuing these items to other workers also falls under the jurisdiction of desktop technicians.On the System Administration side you will master not only how to set up computer networks for our clients, but are also responsible for monitoring and updating networks, establishing new networks, providing network security, and educating non- network employees on proper computer usage and maintenance. Requirements Minimum Requirements • 4 yrs. of prior hands on experience in a similar role, • Bachelors Degree in CS or related field, • Minimum Requirements:, • Knowledge and experience with MacBook support, • Windows 7 and newer versions, • Mobile phone support, • Desktop Support & customer services, • Experience working with MDM such as Workspace One, Mas360 or alike., • Experience working with SSO/MFA such as Okta, OneLogin or alike, • Confident in troubleshooting problems, • Windows 2008 or newer Versions, • Hosted Services such as Gmail and Office 365, • Symantec and ESET Antivirus, • Printing services, • Knowledge of GPOs, • VERITAS Backup Exec., • Hosted VoIP services, Ring Central, Vonage, etc, • 401(k) with company match, • Company Paid Holidays, • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Training & Development, • Work From Home, • Free Food & Snacks, • Wellness Resources ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.