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This role is designed for systems and business analysts that are looking to move their career forward and into customer-facing and AI first responsibilities. Forward Deployed Finance Systems Analyst. As growth continues to accelerate, we're seeking an exceptional Forward Deployed Systems Analyst to

Sales Analyst (Natural & Ecomm Channel). The Sales Analyst at Chobani will drive analytics and support sales priorities for the assigned customer. This role administratively supports the customer Sales Team to increase revenue-generating activities and makes the sales team more productive.

A company is looking for a Cybersecurity Policy Analyst to support their Federal Customer in Washington, DC.

Parsons is looking for an amazingly talented Financial Analyst Liaison to join our team! In this role you will get to work side by side with the government customer in their space.

Chobani’s Materials Analyst is a critical team member that drives productivity by ensuring proper materials inventory levels to support optimal production schedules. Interface with suppliers, production, customer service, engineering, quality, and corporate procurement to communicate and resolve m

The Vice President, Credit Risk Analyst will conduct various types of credit analysis on loans and perform the annual review of credit limits. Conduct in-depth thorough analysis of new credit requests, credit change requests, renewals and annual customer relationship reviews. Credit Portfolio Mainte

Lead global CX initiatives alongside cross-functional teams to ensure alignment, execution and continuous improvement of customer experience programs. Query and analyze data from multiple internal systems to identify customer insights, behaviors, and trends. Design, test, and refine customer surveys

EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry the Financial Services Organization (FSO). Financial Services - Customer Tax Operations and Reporting - Tax Services

LawnStarter is seeking a highly analytical and data-driven SEM Analyst to help scale our paid search efforts and drive customer acquisition through a multi-brand paid search effort As an integral part of our marketing team, you will be responsible for managing, optimizing, and growing our search eng

Description The Amazon Advertising Finance team seeks a curious, analytical and driven Senior Financial Analyst to be a key business partner to the US Large Customer Sales team for this rapidly growing business.

Sr. IT Analyst - $90-110k New York, NY (Onsite) Direct Hire Job ID 25-09871 Sr. IT Analyst This is a direct dire opportunity based out of New York, NY (Onsite). The Senior IT Analyst is a first-level role with the primary responsibility of providing technology solutions and support to customers, participating in delivering assigned office(s) daily IT operational work list, facilitating and supporting meeting technology events and tools, and participating in IT projects and initiatives. The Senior IT Analyst also participates in advancing continuous organizational effectiveness and exceptional service delivery. Qualifications: Associate's degree (preferred); Bachelor's degree (preferred); or similar work experience. 6+ years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies. 6+ years of experience in LAN, WAN and network systems support and management, configuring, installing and maintaining client PC operating systems and related devices. Industry experience in Professional services or legal is required. Skills:Proficiency in the following areas:Microsoft Operating Systems, specifically application installation and configuration processes. Microsoft Office Suite; ServiceNow, MS Teams. Remote access architectures, applications and technologies (Citrix, VPN). Mobile technologies (iOS, iPad OS). Networking technologies, cabling topologies, data communication devices, and related applications. Inter/Intra/Extranet technologies. Document Management Systems (iManage). Customer service principles and practices. Data security and security applications. Project management. Remote access architectures, applications and technologies (Citrix, VPN). Responsibilities:Serve as an effective technical resource to customers who contact them directly for timely assistance and high-quality solutions and support, as well as for escalations requiring software and hardware requests. Answer incoming first level support calls/emails as well as provide on-site support to firm end users at the local office. Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events. Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events. Install and maintain computer software standards in accordance with departmental requirements and procedures. Work across IT teams to achieve timely escalation and closure of software and hardware issues. Maintain asset management system to ensure the accuracy and currency of Firm assets. Create, update, escalate, and close tickets recording the life cycle of a services request. Ownership of full-life cycle troubleshooting support. Train and promote effective training and user acceptance of software. Support mobile device technologies. Facilitate monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.). Foster data security policies and best practices. Work beyond scheduled hours as necessary for planned and unplanned work and support; light travel may be required. Annual Base Salary Range for CA, CO, IL, NJ, NY, WA, and DC: $90,000 to $110,000. Actual compensation offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience. Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. About the Client Our client is a premier law firm. About Solugenix Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world.

Monitor performance of cohorts post-migrations and provide insights to inform business decisions.

Squarespace is looking for a Senior Analyst to join our Marketing Analytics & Operations team, focused on CRM Measurement & Reporting. You will power our customer growth and retention strategy through analysis, measurement and reporting.

The Customer Support Analyst will manage a daily workflow of managing live chats, new and open tickets, running screenshares with users to determine next steps on resolutions, and working across the Customer and Support teams to document and share product knowledge.

A claims analyst is responsible for reviewing and evaluating claims submitted by customers, ensuring their accuracy, eligibility, and compliance with company policies, by investigating claims, determining validity, and customer settlement (credit) amounts while maintaining detailed records and commu

Job Description At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people. We are looking for a Senior Solution Business Manager (Entrepreneur in Residence) for our Shopper Solutions to join our Strategy & Growth Team. Why is this role so important at Similarweb? Our Shopper Amazon Intelligence and Cross-Retail solutions are at the core of how brands and retailers understand their digital shelf performance and competitive landscape. As an Entrepreneur in Residence, you will be directly responsible for driving the revenue growth of these solutions. You'll act as the bridge between our customers, the Go-To-Market organization, and our Product, R&D, and Marketing teams—ensuring that we not only meet but anticipate market needs. This role is critical in shaping the future of our Shopper business and setting the foundation for long-term growth. So, what will you be doing all day? • Own the revenue targets for Similarweb's Shopper Amazon Intelligence and Cross-Retail solutions., • Partner with GTM teams, joining customer calls and industry events to identify opportunities and drive adoption., • Surface client needs, uncover product or data gaps, and help refine positioning in the market., • Collaborate with Product, R&D, and Marketing to design and deliver solutions that address those needs., • Work closely with analyst support to monitor funnel metrics, sales pipelines, and engagement rates to maximize retention and growth., • Stay hands-on with strategic clients and design partners to gain a deep understanding of their businesses and challenges.This is the perfect job for someone who:, • Brings deep experience in retail and CPG solutions (5+ years)—whether as a user, seller, or builder of digital shelf analytics, pricing intelligence, or market share reporting solutions., • Agency-side experience advising retail/CPG clients is also highly relevant., • Thinks like a founder—practical, agile, and solution-oriented, with a track record of taking ownership and driving results., • Is fluent in both business and data, connecting digital KPIs to broader business impact and designing data-driven solutions. The base salary range for this position in New York City is $110,000 - $186,000 plus benefits including: medical, dental and vision insurance, 401K plan, potential equity, employee stock purchase plan and paid sick and parental leave. Individual compensation is based upon a number of factors, including qualifications and relevant experience. The base salary range above is for the New York City metro area, and could vary for candidates in other locations. Why you'll love being a Similarwebber: You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take the initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also strongly emphasize community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. #LI-KZ #LI-Hybrid We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.

Job Description Similarweb is the world's leading digital data platform. We empower over 5,300 companies—including Google, eBay, and Adidas—to see everything that's happening online so they can make smarter decisions, outpace the competition, and grow their digital businesses. From uncovering market trends to analyzing competitors and optimizing performance, our data provides the visibility companies need to win in a digital-first world. We're a global team of bright, curious, and kind individuals who thrive on solving big challenges together. In 2021, we went public on the New York Stock Exchange, and we're continuing to scale new heights. Come be part of our journey. At Similarweb, Product Marketing sits at the intersection of product, sales, and marketing—and is essential to how we bring our products to market and tell our story to the world. As we evolve and expand our platform, we're looking for a seasoned Vice President of Product Marketing to lead our global product marketing function. This is a transformative leadership role reporting directly to the CMO. You'll lead a high-performing team responsible for solution positioning, messaging, competitive differentiation, go-to-market strategy, analyst relations, and customer-facing storytelling. You'll bring together strategy and execution, uniting internal stakeholders around a cohesive narrative and enabling our teams to speak with one voice across every touchpoint. We're looking for a proven leader who is both highly strategic and hands-on—someone who can set a vision, inspire a team, and also roll up their sleeves to dive into messaging, launches, and customer engagement. What You'll Do • Lead and Grow the Team: Build, mentor, and scale a world-class product marketing team. Foster a culture of curiosity, excellence, and impact. Develop leadership capabilities across direct and skip-level reports., • Craft Messaging That Resonates: Own and evolve Similarweb's messaging and positioning. Ensure it is differentiated, customer-centric, and aligned with our broader narrative. Tailor messaging for key personas across industries—from CMOs and strategy leaders to analysts and performance marketers., • Drive Go-to-Market Strategy: Partner with Product, Sales, and Customer Success to define and execute launch strategies for new products and features. Ensure launch excellence across content, enablement, measurement, and internal alignment., • Fuel Competitive Differentiation: Collaborate closely with our competitive intelligence and product teams to keep messaging fresh and aligned to market dynamics. Embed clear points of differentiation into every touchpoint—from sales decks to website copy., • Be a Thought Partner Across the Business: Work directly with VP- and C-level product and sales leaders as a strategic voice and challenger. Stay close to customers, analysts, and market trends to help inform product strategy and roadmap priorities., • Elevate Analyst and Market Perception: Partner with Communications and Analyst Relations to shape how Similarweb is viewed across the industry. Develop briefings, narratives, and supporting materials to influence analyst evaluations and category leadership., • Empower the Field: Collaborate with GTM teams to create the right content, tools, and training that drive commercial success. Ensure our front-line teams have what they need to deliver consistent, compelling customer experiences., • Deliver the Message Yourself: Actively participate in events, keynotes, webinars, and customer briefings as a lead storyteller for Similarweb. Represent the voice of the company and help bring our vision to life externally. What You'll Bring • 10+ years of experience in product marketing for SaaS, data, or technology companies; at least 5 years in a senior leadership role, • Deep experience leading PMM in a multi-product, multi-persona environment, ideally in B2B or enterprise contexts, • Strong track record of developing strategic messaging and positioning in complex, technical domains, • Experience partnering closely with executive stakeholders across product, marketing, and sales, • Proven ability to scale high-performing, engaged, and empowered teams, • Exceptional storytelling and presentation skills—with the ability to simplify the complex and inspire audiences, • A customer-first mindset, strong business acumen, and a passion for category creation and innovation The base salary range for this position in New York City is $190,000 - $280,000 plus benefits including: medical, dental and vision insurance, 401K plan, potential equity, employee stock purchase plan and paid sick and parental leave. Individual compensation is based upon a number of factors, including qualifications and relevant experience. The base salary range above is for the New York City metro area, and could vary for candidates in other locations. Why you'll love being a Similarwebber: You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. #LI-SS #LI-Onsite We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.

The Amazon Advertising Finance team seeks a curious, analytical and driven Senior Financial Analyst to be a key business partner to the US Large Customer Sales team for this rapidly growing business.

Financial Analysts ensure that Google makes sound financial decisions. Strategic Finance Analyst, Google Customer Solutions, Ads.

Senior Business Analyst- Market & Client Strategy. Strategy delivery includes, but is not limited to, assessment of payments ecosystem trends and market needs (external & internal), voice of customer (inbound & outbound) management, and prioritization alignment with product and other network teams.

Notes from the Manager (Required Skills/Experience): The role will involve pulling and aggregating large amounts of customer data.

Principal Biostatistician (Biomarker Analyst -EMEA and US BASED).Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success.We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market real

Dice is currently partnering with a government end client to assist in filling a Business Analyst position on a 12+ month contract basis. Dice's customer is focused on a Modernization Project which will solve problems for internal and external stakeholders.

Job DescriptionDescription:IT Field Services Technician / ServiceNow CSM AnalystNew York, NY About the Position: We are looking for a motivated Field Services and Performance Analyst to join our New York City team. This role focuses on managing and enhancing the ongoing integrations and providing support to the department's Dashboards. This role will support omnichannel improvements and capabilities for our ServiceNow Live Agent. Additionally, the resource will work on customer channels via the website, social media, and any interactions via the CSM Platform. This role will support IT Asset Management (ITAM) and Performance Analytics (PA), as well as part-time setting aesthetics. This position offers excellent growth opportunities for Techs looking to advance their career and expertise in a specific field while gaining hands-on experience across multiple IT areas. Schedule: Monday through Friday, 9:00 am - 5:30 pm (on site), Saturdays / Sundays (remote, on call as needed) Your Role: PaaS and Infra Administration: • Maintain Items, Catalogs, and Knowledge, and continually improve services and incident analytics for our Service Desk., • Will maintain client dashboards [Clinical Data and IT], providing real-time analytics [PBI to ServiceNow., • Maintenance and continuous improvement of Mobile UI Agent and Now Applications, and in addition to building a New Customer NOW application., • Learn and dive deep into the ServiceDesk operation numbers, to be able to report to the company and perform quick workarounds during high-impact incidents and drive faster resolution to reduce the business impact., • Will Update Current Company Status – Business Operations Statuses – to Report Plan Changes, Outages and Unplanned Changes., • Demonstrate and provide – Hourly Updates to provide status to Ongoing Problems, Incidents, and workarounds, demonstrating Progress eliminating re-incidence., • Will assist with maintenance of Customer Platform Databases and Tables, to improve success rates for our case management – summarization AI platform., • Will work with Design and IT, HR, Finance to improve customer service portals, and knowledge bases., • Join Workshops with Platform techs and help to organize and maintain focus for automating various forms of notifications and communication workflows., • Will be managing a comprehensive asset lifecycle from procurement to disposal, including asset control and depreciation – Status, State, ., • Understand how to create Models and Products, as well to and Manage Purchase Orders., • Automate SN web and agent applications, and coordinate asset tracking transitions based on event triggers., • Support field services operations, including workstation deployment and maintenance., • Overview and assist with hardware installation, cable management, and desk minimalist setup., • Record and maintain asset compliance and optimize software licensing automation., • Help with the support of Microsoft Intune device management operations and integrations with ServiceNow., • Collaborate with Network teams during incidents. Assist Cisco network engineers when necessary to physically access the hardware. Help with monitoring, reporting major incidents, guaranteeing that problems are escalated accordingly, and providing analytical insights into incident impact., • Coordinate video conferencing setups and system support for the ongoing meeting rooms, ensuring minimal cables and hardware look, in addition to keeping them running smoothly., • Help and eager to learn and support CAs and PKI, SCEP deployment processes., • Some experience with ServiceNow (administration, configuration, or business analytics), • Eager to Learn ServiceNow and Microsoft Intune integrations., • ITIL Frameworks are our most recommended knowledge -required, • Knowledge of PKI, certificate authorities, and SCEP protocols, • Hardware and Software Asset Lifecycle, • Strong analytical and problem-solving skills., • Excellent communication and documentation abilities, • ServiceNow/ ITIL certification, • Experience with Microsoft Intune and Cisco platforms, • ITAM experience and software asset management knowledge, • Basic networking knowledge (cabling, access points), • CompTIA A+ or equivalent technical certification The base rate of pay for this position is $55,000 - $65,000 per year. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions. Benefits: • Comprehensive benefit package, • Paid Time Off (which increases after 1 year with Mountainside), • Paid holidays including a Multicultural Holiday, • 401(k) with employer matching Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success. Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC. Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.Requirements:

Job Description ***Fixed Term 1 Year The Service Desk Analyst is accountable for supporting and maintaining the following areas: • Provide 1st line (telephone) support and occasional 2nd line (Deskside) support., • Record all incidents and requests in the BMC Helix call logging system., • Assign the incidents and requests that cannot be resolved 1st line to the appropriate teams., • Ensure that customers are kept informed of events relating to their call., • Facilitate communication between the various IT teams, both regional as global., • Proactively engage and work closely with the regional IT Support Officers and IT Operations team, ensuring that the business receives the highest level of service., • Work closely with Belfast Service Desk team for ticket handover and follow-ups., • Coordinate as required with the ITIL Process Management team (including change, release, problem and configuration), • Provide 1st line (telephone support) and occasional 2nd line (Deskside support) for incident resolution. Record all requests for assistance in the BMC Helix call logging system, using the most appropriate source to resolve incidents. Seek assistance from colleagues where appropriate., • Ensure all calls are responded to within a timely manner and within the agreed OLAs., • Facilitate communications between the local / regional IT Officers, the regional Training team and the Global support teams., • Pass calls to 2nd and 3rd line support teams (e.g. Networks, Email, Web, Server) if cannot be resolved first line., • Ensure that customers are kept informed of events relating to their call., • Monitor calls when passed to 2nd and 3rd line teams., • Provide guidance, training and mentoring to other team members as required., • Build and maintain good customer relationships., • Develop a detailed understanding of the business and departments that are supported., • Complete tasks and other assigned work to agreed deadlines Key requirements • Minimum “A” level standard education or equivalent, • Minimum 4/5 years IT experience with at least 3 years’ experience in a 1st line support role., • Soft skills for excellent customer service., • Knowledge of Windows 10, Microsoft Office and remote working via both VPN and Citrix, • Detailed practical knowledge of the Service Desk tools and end-user IT services., • Expertise in the use of Call managing systems., • Active Directory and Remote Exchange Console., • Expected to have a basic understanding of all technologies used by A&O and business working practices., • Experience working within the professional services sector with an appreciation of the demands placed on, • support teams by the business., • Experience of working in an ITIL environment You will stand out if you bring • Strong organisational skills with a proven track record in a challenging support department., • Commitment to rapidly resolve incidents using a logical and structured approach to problem solving., • Ability to make sound decisions under pressure., • Strong commitment to excellent customer service., • An enthusiasm and passion for technology. The ability to promote technology within the firm, using business friendly, • language, • Personal credibility, highly self-motivated, self-starter, who will undertake all activities to the highest professional, • standards., • Excellent communication skills, both orally and written., • Ability to operate within a wider team where there may be ambiguity and conflicting priorities., • Experience of working in a global environment across international locations with an appreciation of multiple cultures.

Job DescriptionWho Are We? The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams. Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Our team is faced-paced, keeping up with regulations and changes in technology. Role We are looking for Technical Support Analyst to focus on second-level technical application support. This is an excellent opportunity for a recent grad or someone with up to 3 years of experience. We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or technical account management.Responsibilities • Investigates incidents assigned to them., • Prioritizes incidents and keep them up to date on the internal incident tracking system., • Communicates updates effectively and promptly to the client., • Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation., • Deals with unexpected events or failures which limit clients use of the supported systems, • Carries out application system checks, aiming to identify and resolve issues before they impact clients, • Develops strong working relationships with other departments to assist with the delivery of our service to clients, • Adheres to "best practice" and department procedures for client communications, incident progression and investigation, • Participates in the team shift patterns and assists with weekend work and out of hours escalation when requiredRequired Experience, Skills and Competencies, • BS in Computer Science, Computer Engineering, or equivalent degree., • Ability to read and understand code in one or more of the following: C++, TCL, UNIX/Shell Scripting. Exposure to Java or other mainstream programming languages would also be acceptable., • Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure, • Good grounding in and desire to develop technical skills in areas such as database technologies and system performance., • Ability to troubleshoot and approach problem solving in a logical manner, • Technical Support Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers, • Excellent written and verbal communication skills, • A confident and professional manner, • Able to manage own time and a changing workload, • Co-operative approach to working with team members and other departments, • Able to view situations from a customer perspective and act accordingly, • A strong desire to develop a deep understanding of financial markets and business flows and system functionality

Job Description We've partnered with an established property management company seeking a customer-focused Helpdesk/Systems Analyst to serve as the technical lifeline for their teams nationwide. In this essential support role, you'll be the go-to expert who keeps their operations running smoothly by resolving system issues, training users, and ensuring data accuracy across their ERP platform. What You'll Do • Manage helpdesk tickets and provide technical support to property and corporate teams across multiple locations, • Train new and existing staff on Yardi ERP, Microsoft Office, and third-party software applications, • Process accounts payable transactions, invoices, and internal billing with accuracy and attention to detail, • Collaborate with Accounts Payable and Revenue Control teams to maintain data integrity and reporting standards, • Complete monthly property reviews and GPR journal entries, • Yardi Voyager experience with knowledge of add-on modules (CRMIQ, PayScan, VendorCafé, SiteManager preferred), • Strong technical support background with helpdesk or user support experience, • Microsoft Office proficiency and familiarity with Adobe tools, • Basic accounting knowledge and experience with financial data processing, • Excellent communication skills with ability to train and guide users at all technical levels, • Customer service mindset with professional demeanor and problem-solving approach, • Bachelor's degree in Communications, MIS, Accounting, Marketing, or related field

Job Description Are you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. As part of the team, you will be exposed to a wide variety of cutting-edge technologies, in a fast-paced and fun environment. Position Role • Provide technical support for end-user desktop, • Active Directory Administration including account management, maintenance, • Microsoft 365 advanced administration including E-mail, SharePoint, and Teams, • Provide support for level 1 and 2 ticket escalations, • Provide support for client projects such as Microsoft 365 migrations, VPN rollouts, etc., • Minimum of 3 years of Active Directory, and Microsoft 365 administration, • Strong problem-solving and technical troubleshooting skills, • Superior communication and customer service skills, • Thorough knowledge of Microsoft 365, MS Office Suite, and Windows 10/11, • Mac experience is a plus, • Competitive salary, • Healthcare and dental benefits, • 401K Plan with company match, • Technical training and certification support, • Peer recognition program, • Technical Certification Training and Certification Exam Re-Imbursement, • Great team and work atmosphere

Job DescriptionWe are looking for a skilled Help Desk Analyst to provide technical support and ensure seamless operations for our team in New York, New York. The ideal candidate will assist with troubleshooting, system management, and user support for both onsite and remote employees. This role is vital in maintaining efficient workflows and a high level of customer service. Responsibilities: • Respond promptly to technical support requests received via Teams, in-person inquiries, or other communication channels., • Provide assistance with software applications, including Microsoft Suite (Excel, Outlook, Teams), Slack, and secure file transfer servers., • Manage user account setups, including onboarding and offboarding processes, for new hires and departures., • Troubleshoot and resolve issues related to Windows 10 and Windows 11 operating systems., • Administer Active Directory to manage user accounts and permissions effectively., • Monitor and address early-morning remote system login concerns to ensure operational readiness., • Support a workforce of 45-50 onsite employees and a few remote users with technical needs., • Recommend and implement solutions to enhance system performance and user experience., • Maintain accurate documentation of technical issues and resolutions for future reference., • Collaborate with team members to improve help desk processes and ensure consistent service delivery.• A minimum of 2 years of experience in a help desk or technical support role., • Proficiency in Active Directory for managing user accounts and permissions., • Strong knowledge of Windows 10 and Windows 11 operating systems., • Hands-on experience with troubleshooting technical issues, including hardware and software., • Familiarity with Microsoft applications such as Excel, Outlook, Teams, and Slack., • Ability to manage secure file transfer servers and ensure data integrity., • Excellent communication skills for interacting with onsite and remote users., • Strong problem-solving abilities and attention to detail.

Job DescriptionWho Are We? The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams. Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Our team is faced-paced, keeping up with regulations and changes in technology. Role We are looking for Senior Technical Support Analyst to focus on second-level technical application support. We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or technical account management.Responsibilities • Lead projects and team members when needed., • Investigates incidents assigned to them., • Prioritizes incidents and keep them up to date on the internal incident tracking system., • Communicates updates effectively and promptly to the client., • Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation., • Deals with unexpected events or failures which limit clients use of the supported systems, • Carries out application system checks, aiming to identify and resolve issues before they impact clients, • Develops strong working relationships with other departments to assist with the delivery of our service to clients, • Adheres to "best practice" and department procedures for client communications, incident progression and investigation, • Participates in the team shift patterns and assists with weekend work and out of hours escalation when requiredRequired Experience, Skills and Competencies, • BS in Computer Science, Computer Engineering, or equivalent degree., • 5+ years of experience in application, technical support., • Some experience as a team lead is preferred, • Ability to read and understand code in one or more of the following: C++, TCL, UNIX/Shell Scripting. Exposure to Java or other mainstream programming languages would also be acceptable., • Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure, • Good grounding in and desire to develop technical skills in areas such as database technologies and system performance., • Ability to troubleshoot and approach problem solving in a logical manner, • Technical Support Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers, • Excellent written and verbal communication skills, • A confident and professional manner, • Able to manage own time and a changing workload, • Co-operative approach to working with team members and other departments, • Able to view situations from a customer perspective and act accordingly, • A strong desire to develop a deep understanding of financial markets and business flows and system functionality

Job DescriptionDescription: Our client, an Am Law 50 firm, is seeking an IT Analyst to provide high-quality technology support and ensure seamless daily IT operations across the firm. This first-level support role is responsible for assisting end users, managing meeting and event technology, maintaining hardware and software standards, and contributing to firmwide IT projects and process improvements. The IT Analyst plays a key role in delivering exceptional customer service and advancing the firm's overall operational effectiveness. Key Responsibilities • Serve as a primary technical resource, delivering timely, high-quality support for software, hardware, and general IT issues, • Promote and assist with adoption of new technologies across the firm, • Facilitate and support meeting technology, including video conferencing, presentations, client meetings, and special events, • Coordinate with firmwide departments to ensure accurate scheduling and smooth execution of meetings and events, • Respond to first-level support calls and emails; provide on-site support for local office users, • Install and maintain computer software in alignment with firm standards and IT procedures, • Escalate and resolve hardware and software issues by collaborating with IT teams, • Ensure operational availability of office computers, printers, and related equipment, • Maintain asset management systems and ensure accurate tracking of firm equipment, • Use the firm’s call tracking system to create, update, escalate, and close service tickets, • Demonstrate full ownership of support requests, acting as liaison between users and IT groups until resolution, • Participate in IT initiatives, deployments, and projects; support training and user adoption of new tools, • Support mobile device technologies and remote access tools (VPN, Citrix), promoting best practices, • Assist in communicating planned maintenance and unplanned outages; coordinate with Network Operations, Telecom, and other IT teams, • Uphold data security policies and information security guidelines, • Work beyond standard hours when needed; occasional travel required, • Maintain a strong work ethic, punctuality, reliability, and self-motivationRequired Proficiencies, • Advanced proficiency with Microsoft Operating Systems, Microsoft Office Suite, MS Teams, and ServiceNow, • Expertise in remote access technologies (Citrix, VPN) and mobile platforms (iOS, iPadOS), • Strong knowledge of networking technologies, cabling, communication devices, and intranet/extranet systems, • Advanced proficiency with Document Management Systems (e.g., iManage/Work 10), • Strong understanding of customer service best practices, • Proficiency in data security tools, applications, and standards, • Strong project management skillsQualifications, • Associate or Bachelor’s degree preferred, or equivalent work experience, • 3+ years of experience providing direct customer support in software, hardware, and networking, • 3+ years of LAN, WAN, and network system support, • 3+ years of experience installing, configuring, and maintaining PC operating systems and devices