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OtrosTrabajos customer care work from home en New York, NYCrear alertas
¿Eres empresa? Contrata customer care work from home candidatos en New York, NY
- Organic Skincare + Wellness NYC: Facials | Body Massage | Sugaring | Sauna
Licensed Waxer or Estheticianhace 14 días$16.5–$18 por horaJornada parcialCrown Heights, BrooklynMust be licensed in the state of New York We are seeking a licensed Esthetician or Licensed Waxer to join our growing team. As part of our spa staff, you will play a key role in ensuring our clients have a relaxing and rejuvenating experience in our facility. You will provide a variety of services, including facials, microdermabrasion, chemical peels, and hair removal. Excellence in customer service is a must, and you need to be self-motivated and able to work independently. In addition to providing spa services, you will be responsible for selling and promoting our beauty and skincare products. Responsibilities: Welcome clients and explain to them the list of products and services Conduct consultations for clients with problem areas, advising how best to care for their skin Perform skincare services, such as facials and wraps, as requested by the client Interview clients to learn about contraindications Suggest various upgrades, such as the use of specialized skincare products Advise clients on skincare and recommend treatments and home care regimens Provide sugaring, facials Keep beauty and skincare tools clean and in good condition Engage with clients during sessions Greet clients in a friendly manner Accompanying clients to and from the treatment room Requirements: Minimum of 2 years proven work experience as an Esthetician or similar role Must have a valid Esthetician’s license in good standing Ability to communicate effectively with clients Ability to develop a plan of action for clients care Ability to make a client feel comfortable Full-time availability, including weekends and evenings Deep knowledge of skin care techniques High School diploma or GED equivalent Skilled and knowledgeable regarding skincare products and cosmetics Able to suggest and sell products based on specific needs Experience with sugaring is a plus
¡Incorporación inmediata!Inscripción fácil - New York University
Customer Service Representative (CSR)hace 15 días$26–$32 por horaJornada completaManhattan, New YorkA Customer Service Representative (CSR) is responsible for interacting with customers to address their needs, answer questions, resolve issues, and provide product or service support. The role is pivotal in maintaining a positive relationship between the company and its customers, ensuring customer satisfaction and loyalty. Below is a detailed description of the responsibilities, skills, and qualifications for a typical Customer Service Rep The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, resolving complaints, processing orders, and providing product or service information. The role involves clear communication, problem-solving, and maintaining a high standard of customer care to enhance customer satisfaction. Key Responsibilities: - Respond to customer inquiries via phone, email, live chat, or social media channels in a timely and professional manner. - Provide accurate information about products, services, and policies to customers. - Address and resolve customer complaints effectively and empathetically, aiming for a first-call resolution. - Assist customers with order placements, tracking, modifications, returns, and refunds. - Maintain detailed records of customer interactions, transactions, comments, and complaints. - Collaborate with other teams (e.g., sales, technical support, and management) to address complex customer needs. - Identify opportunities to improve service processes and contribute to customer experience enhancements. - Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores, and issue resolution rate. - Stay informed about product updates, company policies, and industry trends to provide accurate and helpful assistance. Skills and Qualifications: - Communication Skills: Excellent verbal and written communication abilities to convey information clearly and interact effectively with customers. - Problem-Solving: Ability to identify issues, think critically, and provide solutions in a timely manner. - Empathy and Patience: Strong interpersonal skills to handle customer concerns with understanding and composure. - Attention to Detail: Accurately document interactions and handle customer accounts with a high degree of accuracy. - Multitasking: Capability to manage multiple customer requests simultaneously while maintaining quality service. - Technical Proficiency: Comfort with using customer service software, databases, and Microsoft Office or other related tools. - Time Management: Efficiently manage time to meet deadlines and performance metrics. - Adaptability: Ability to adjust to changes in customer needs, company policies, or technology. Education and Experience: - High school diploma or equivalent; associate or bachelor’s degree preferred. - Prior experience in customer service, sales, or related roles is advantageous but not always required. - Knowledge of CRM (Customer Relationship Management) software is a plus. - Work Environment: Customer Service Representatives may work in various settings, such as call centers, retail environments, or from home as remote agents. The role often involves sitting for extended periods, using a computer, and having direct communication with customers through various channels. Career Path: With experience, a Customer Service Representative may advance to roles such as Customer Service Manager, Team Lead, Account Manager, or even positions in sales or marketing. Compensation and Benefits: Compensation can vary based on experience, location, and company, but typically includes a competitive salary, benefits such as health insurance, paid time off, and potential performance bonuses
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