Customer service administrator jobs in Bayonne, New Jersey - Page 2Crear alertas

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (NoMad) in office culture ABOUT THE ROLE Regal is seeking a Manager, Customer Support & Experience to lead our Customer Support function as we continue to grow our B2B omnichannel & AI Agent platform. This role is critical to delivering a high-quality, reliable support experience to our customers as they deploy Regal across their businesses. As the Manager of Customer Support & Experience, you will be a hands-on leader responsible for scaling day-to-day support operations, SLAs, escalation and incident management, and team development. You’ll partner closely with Customer Success, Implementations, Product, and Engineering to resolve complex issues, surface customer insights, and continuously improve both the customer experience and internal support processes. This role is ideal for someone who thrives in a fast-growing B2B SaaS environment, enjoys building scalable systems, and leads with empathy, accountability, and a strong bias toward action. RESPONSIBILITIES: • Own the end-to-end handling of incoming customer support requests, ensuring timely, accurate, and high-quality resolution across all channels, • Lead and develop a high-performing customer support team through coaching, mentorship, and clear performance expectations, • Monitor and manage support KPIs, including response times, resolution rates, customer satisfaction (CSAT), ticket volume, and SLA adherence, • Act as the escalation point for complex customer issues and incidents, coordinating cross-functionally to drive resolution, • Build, refine, and scale efficient support processes, workflows, and documentation to improve customer experience and operational efficiency, • Maintain a deep understanding of Regal’s product, customer use cases, and technical architecture to better support B2B customers, • Partner closely with Product and Engineering to share qualitative and quantitative customer feedback, identify trends, and influence roadmap prioritization, • Prepare and present regular reporting on support performance, customer issues, and operational insights to leadership, • Use data to proactively identify gaps, risks, and opportunities for improvement, and drive clear action plans, • Serve as an administrator for core support tools (e.g., Zendesk, Intercom), owning configuration, workflows, and enablement for the teamABOUT YOU:, • 6+ years of experience in customer support, technical support, or customer service within a B2B SaaS environment, with 2+ years in a people-management role, • Proven ability to lead, motivate, and scale high-performing support teams while maintaining a strong customer-first mindset, • Strong operational rigor with experience managing SLAs, escalations, incident response, and support metrics, • Technical fluency and domain experience in several of the following areas:, • SaaS platforms, • APIs and integrations, • Contact center or communications software, • SQL or data analysis, • Marketing automation, SMS, email, or voice systems, • Comfortable navigating high-pressure situations and resolving complex, multi-stakeholder customer issues, • Excited by building programs, experimenting with new approaches, and continuously improving how support operates at scale, • Experienced with modern customer support tooling and systems, • A hands-on leader who leads by example, builds trust with customers and teammates, and is deeply committed to delivering exceptional support experiencesBenefits/Perks:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized Class Pass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation

Job Description:\n\n INTRODUCTION Company Overview: BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes. At BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone’s contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners. Location: It is anticipated that an incumbent in this role will work on-site at a BioMatrix location in one of the above-listed cities in New York state. Work location is subject to change based on business needs. Travel: 25%-50% annual travel required. Job Description: The Regional Director of Nursing (RDON) coordinates provision of home infusion services to maintain compliance by directing professional practices, company policies and procedures, standards of practice, local, state, and federal rules and regulations, and accreditation standards for the assigned services and areas. The RDON will initially focus on New York state with likely, future expansion to other states anticipated. The RDON organizes, plans, implements, and evaluates agency services, programs and activities, with oversight of subcontracted services. Ensures adequate, effective, efficient, and appropriate delivery of services to maintain quality day-to-day care for all clients, which includes the ability to troubleshoot infusion-related problems remotely. The RDON is also responsible for representing BioMatrix infusion nursing with referral sources in a professional and persuasive manner. The primary purpose is to plan, organize, develop, and direct in accordance with current federal, state, and local regulations, accreditation standards, and current standards of practice that govern the assigned services and facilities, and may be advised by the Chief Clinical Officer and/or Medical Director, if applicable, to ensure that the highest degree of quality care is maintained at all times. The Regional Director of Nursing Services is an RN, BSN who has graduated from an accredited school of nursing and is currently licensed to practice in the State of residence. They supervise infusion services regulations and accreditation standards and strives to provide the highest quality of care in their assigned area. QUALIFICATION REQUIREMENTS Active, unencumbered Registered Nurse (RN) license in the state of New York required.Bachelor of Nursing degree required.Minimum of five (5) years of experience managing or directing registered nurses required.Has an extensive knowledge of current vascular access devices and methods applicable to the services provided by BioMatrix.Knowledge of accreditation standards for infusion nursing and the ability to gain and retain that accreditation.The ability and flexibility to establish, license, and manage multistate nursing service centers, to include home, office, and ambulatory infusion.Experience with contracting for infusion nursing services nationally, both in metropolitan and rural service areas.Knowledge of nursing reimbursement and the ability to manage the reimbursement process.Fluent in CMS nursing standards and HIT nursing requirements.Understands and implements effective nursing training and creates tools to measure competence.Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.Intermediate level skill in Microsoft Office (including Word, Excel, PowerPoint, etc.).Willing to travel for business purposes when necessary to attend meetings, conferences, seminars, etc. QUALIFICATIONS PREFERRED Master of Science in related field preferred.Minimum of ten (10) years of experience in home infusion at a multistate-service-level preferred with a minimum of five (5) of those years having been in strategic leadership roles preferredPrior AIC/AIS management, operational oversight, and coordination support experience preferred Current registered nurse infusion certificate (CRNI) preferred.IgNS certification preferred.IVIG and Transplant / Infusion therapy experience preferred. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Develop, maintain, and periodically update written policies and procedures that govern the day-to-day functions of the nursing service department. Recruitment, retention, and training of BioMatrix nurses and contracted nurse service organizations.Manage nursing department expenses and budget.Expert knowledge of products and services for nursing.Maintain a reference library of written nursing material (INS, AVA, NHIA, CDC, CMS, state regulations, etc.) that will assist the nursing service department in meeting the day-to-day needs of the patient.Develop, implement, and maintain an ongoing quality assurance program for the nursing service department.Responsible for establishing and maintaining relationships with home health nursing agencies and licensed organizations to support our patients, including contracting oversight and support. This includes measuring compliance to current standards of practice in accordance with accreditation requirements.Assist leadership in developing, implementing, and periodically updating the written procedures for new patient admissions and ongoing management of active patients.Ensures collaboration with referral, reimbursement, pharmacy operational teams, as well as, sales to support patient clinical activities related to home infusion care and patient care coordination is met by a member of the nursing team.Practiced continuous training for license.Knowledge of agency policies and procedures.Qualified in developing standards, which ensure safe and therapeutically effective service to patients and families. Has joint responsibility with leadership for seeing that standards are met.Attends pertinent continuing education programs other than routing in-services and shares information with staff.Assist with the development of strategy and implementation of the licensure efforts to broaden our home health licensure footprint and service offerings tied to our infusion pharmacies.Plan, develop, organize, implement, evaluate, and direct the Nursing Services Department, as well as its programs and activities, in accordance with current rules, regulations, and guidelines that govern the company. Develop, maintain, and periodically update the Nursing Service Procedures Manual, and nursing service objectives and philosophies.Assist the Performance Improvement Committee in developing and implementing appropriate plans of action to correct identified deficiencies.Develop methods for coordination of nursing services with other patient services to ensure the continuity of the patients' total regimen.Develop and implement a nursing service organization structure.Connect with and oversee clinical and non-clinical team members in multiple infusion pharmacy locations around the country, as requested by leadership. Develop and implement education programs designed to assist the staff nurse in the progression from novice to expert in the practice of nursing. NON-ESSENTIAL FUNCTIONS & RESPONSIBILITIES Develop and implement recruitment and retention programs for staff.Monitor regulatory agency standards and customer service expectations for the practice of all aspects of nursing.Demonstrated leadership, managerial ability, good interpersonal relationships and the ability to apply sound principles of administration and supervision.Conduct for employee evaluations Per Diem staff and staff coordinators.Demonstrates the clinical knowledge and judgment to utilize the nursing process to assess, plan, implement, provide, supervise and evaluate each patient's nursing care.Provides leadership, direction and guidance to assigned staff.Coordinates and maintains the required training and skills of staff.Implements corrective actions and conducts performance evaluations.Effectively addresses personnel issues in order to promote a productive and healthy work environment.Responsible for appropriate to licensure, education, and experience of staff.Keep abreast of nursing trends via workshops in-service, nursing journals, and seminars.Manage Performance Improvement activities including but not limited to meetings audits and compliance to standards.Maintain employee health files according to Federal, State, Local regulations and accreditation standards.Responsible for nursing contract, letter of agreements, business agreements negotiations, reviewing, executing and signing final contract.Develops a cooperative relationship and communicates effectively and professionally with the physicians.Investigates and reports any problem relating to patient care of conditions which might harm the patent and/or employee.Works with Administrator in identifying budgetary requirements and determining appropriate use of allocations.Monitors equipment for appropriate use and take steps to keep misuse to a minimum.Oversees agency's ongoing Performance Improvement Plan.Responsible for overseeing development of clinical indicators with appropriate monitoring, evaluations, taking action, and reporting results according to agency's PI plan.Provide 24 hour/day, seven days/week on-call coverage.Plans and supervises the home care program.Ensures that patient's plans of care are developed, implemented and evaluated.Reviews patient clinical records for compliance with federal, state, local and agency policies and guidelines.Immediately reports any accident, incident, lost articles, or unusual to the Administrator.Participation in membership in professional societies and organizations.Ability to prioritize and handle multiple tasks and projects concurrently.Must have scheduling flexibility and be able to work overtime and on-call coverage.Overnight travel on occasion by car and airplane.Careful attention to detail.Performs related duties as requested.Participates in quality assurance activities and audits as directed. KNOWLEDEGE, SKILLS AND ABILITIES REQUIREMENTS Knowledgeable of standards of care -- INS, AVA, Accreditation, CDC, CMS and OSHA requirementsDemonstrated knowledge and proficiency in the principles, procedures and best practices related to this position.Ability to actively communicate, inspire and motivate all levels of staff.Ability to think and act strategically and proactively. Ability to maintain accurate records and prepare reports and correspondence related to the work.Ability to maintain favorable public relations.Ability to organize and coordinate the work of others.Ability to set priorities and assign work to other professionals.Excellent verbal, written, and communication skills.Excellent group presentation skills.Excellent analytical skill. Communication Skills Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills Become and remain proficient is all programs necessary for execution. PHYSICAL DEMANDS AND WORK ENVIRONMENT This position could require direct patient contact but is not anticipated to require such.This position requires constant sitting with occasional walking, standing, kneeling or stooping. This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms.This position requires constant talking and hearing.Specific vision abilities required by this job include close vision and the ability to adjust focus.This position must occasionally lift and/or move up to 20 poundsRequired to move/lift physical hardware. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at or 954.385.7322 x 1425. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER Will participate in all mandatory training each year.Will consistently behave in compliance with the BioMatrix, LLC’s legal and ethical policies and procedures. Will abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual.Will not participate in any conduct considered to be unethical or illegal. EXPECTATION FOR ALL EMPLOYEES Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or sta

Roles & Responsibilities: The Scientific Computing and Data group at the Icahn School of Medicine at Mount Sinai partners with scientists to accelerate scientific discovery. To achieve these aims, we support a cutting-edge high-performance computing and data ecosystem along with MD/PhD-level support for researchers. The group is composed of a high-performance computing team, the research clinical data warehouse team and a research data services team. The Senior HPC Administrator, High Performance Computational and Data Ecosystem, is responsible for a computational and data science ecosystem for researchers at Mount Sinai. This ecosystem includes high-performance computing (HPC) systems, clinical research databases, and a software development infrastructure for local and national projects. To meet Sinai’s scientific and clinical goals, the Senior Administrator has a good technical understanding for computational, data and software development systems along with a strong focus on customer service for researchers. The HPC Senior Administrator is an expert troubleshooter and productive team member and leads projects to effective and efficient completion independently under little to no supervision. This position reports to the Director for Computational & Data Ecosystem in Scientific Computing. Specific responsibilities are listed below. Responsibilities • Design, deploy and maintain Scientific Computing’s computational and data science ecosystem including ~30,000 cores with high bandwidth, low latency interconnects, GPUs, large shared memory nodes, databases, scientific workflows and 30+ petabytes of storage in production, clinical data warehouse and software development environment., • Lead the troubleshooting, isolation and resolution of all technical issues including application, system, hardware, software, and network). Actively monitors the systems., • Maintains, tunes and manages computational, data, cloud technologies and workflow systems for ISMMS researchers, scientists and their external collaborators. Defines and deploys a comprehensive computational and data vision. Identifies and communicates system advantages/disadvantages and tradeoffs., • Designs, develops, implements system administration tasks, including hardware and software configuration, configuration management, system monitoring (including the development and maintenance of regression tests), usage reporting, system performance (file systems, scheduler, interconnect, high availability, etc.), security, networking and metrics, etc., • Collaborates effectively with research and hospital system IT, compliance, HIPAA, security and other departments to ensure compliance with all regulations and Sinai policies., • Participates in the integration of HPC resources with laboratory equipment such as sequencers, clinical and research data resources and systems, etc. Incorporate and link data and compute resources., • Researches, deploys and optimizes resource management and scheduling software and policies and actively monitoring. Designs, tunes, manages and upgrades parallel file systems, storage and data-oriented resources., • Researches, deploys and manages security infrastructure, including development of policies and procedures., • Maintain all necessary aspects of HPC in accordance with best practices. Develops and implements backup policies., • Prepares and manages budgets for hardware, software and maintenance. Participates in chargeback/fee recovery analysis and provides suggestions to make operations sustainable., • Assists in developing and writing system design for research proposals. Creates and provides clear documentation., • Works effectively and productively with other team members within the group and across Mount Sinai., • Performs related duties as assigned or requested., • Provides after hours support for critical system and production issues., • Answers and resolves user tickets. Qualifications: • Bachelor's degree in computer science, engineering or another scientific field. Master's or PhD preferred, • 8+ years (higher preferred) of progressive HPC system administration and operations (preferably in a Redhat/CentOS Linux administration, Batch HPC cluster environment), • Must be an expert troubleshooter; Must be a team player and customer focused, • Experience with job scheduler such as LSF or Slurm and parallel file systems and storage, • Experience with networking and security, • Experience with configuration management systems such as xCAT, Puppet and/or Ansible, • Experience of databases and web services, • Experience in Infiniband, Gigabit Ethernet, • Experience in an academic or research community environment, • Script and programming experience, • Experience with Cloud Computing, • Ability to multitask effectively in a dynamic environment, • Excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively as a liaison between both research and technology teams., • Advanced degree, • Experience with GPFS, LSF, TSM, IB and ethernet networking, • Experience with databases and web services is highly preferred Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Job Description True Benefit, An Amwins Company, is conducting a candidate search for a Client Success Executive, specializing in the health insurance industry for Northern NJ, NYC (hybrid). At True Benefit, An Amwins Company, we excel at crafting comprehensive strategies for employee benefit programs, managing over $2.3B of health care premiums for 150,000+ insured employees nationwide. Amwins Group (our parent company) is the largest wholesale property & casualty brokerage and group insurance administrator in the U.S. with annual placed premiums over $44.5B. Position Overview Responsible for managing, retaining, and growing an existing block of business, gaining exposure to all aspects of the business with a specific focus on profitable client retention and implementation in collaboration with other client stakeholders and business owners to maximize account management effectiveness. This client-facing role is primarily on-site at multiple client locations, reports to the VP Client Success and requires daily ongoing contact with our client's Human Resource Business Partners, Key Account Executives, and Client Relations Executives as well as their employer and customers. Candidates must have a proven track record in group health insurance, employee benefits and account management. Responsibilities • Manage and retain a defined book of business with the primary focus on retaining the "best-fit" employer-customer, identifying profitable employer-customers and growing Worksite Employee counts in support of client's business objectives., • Communicate, lead, and influence others to achieve desired goals and objective of annual retention plan in assigned market(s)., • Identify at risk employer-customers and formulate strategic action plans using in depth understanding of Group Health Insurance, Employee Benefits and product positioning including benefit analysis, plan design comparisons, premium contribution modeling and other tools to drive client retention., • Utilize risk management techniques, to balance multiple carrier loss ratios against client's business and sales growth objectives by identifying high risk employer-customers and developing strategies to ensure premium adequacy and retention., • Lead continuous process improvements for employer-customer implementation, open enrollment, and benefit service support teams., • Assist in developing and facilitating training curriculum for key stakeholders., • Build strong cross-functional collaborative relationships with our client's implementation, Carrier Relations and Benefit Service teams and other internal/external constituents to meet plan and market objectives., • Travel regularly within assigned markets. Approximately 25%. Qualifications • 5+ years of Account Management experience in the health insurance industry., • Strong knowledge of managed care delivery system and Health Care Reform (e.g., PPACA, etc.)., • Ability to articulate health benefits and a HCM value proposition and impact on employer financials., • NJ and NY Life & Health Producer License (or ability to obtain within 90 days of hire date)., • Preferred: experience with Human Capital Management (HCM) Vendor/Solutions and/or Professional Employer Organization (PEO) environments., • Excellent communication and presentation/trainings skills., • Proficient in Microsoft Office Products; Power BI or other Business Intelligence tools. Travel • Annual 5-day trip to the client's National Open Enrollment conference in January/ February; location TBD by client., • Weekly travel to primary work locations required during Open Enrollment (February through May) and may include overnight stays as applicable., • At minimum, quarterly travel to client's regional locations in and out of state; additional travel required with sufficient notice. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Policy: The acceptance of the requested information for consideration and referral of candidates will be without regard to a candidate's race, creed, color, age, gender, marital status, veteran status, national origin, sexual orientation/identification/expression, disability status, or weight and will be based solely on the candidate's qualifications for the position. We are an equal opportunity employer. Pursuant to New York regulation, the compensation range for this position is as stated and includes eligibility for performance-based bonuses. New York Pay Range$135,000—$150,000 USD

Job Description We are seeking a motivated and friendly Dental Front Desk Administrator to join our dynamic team. In this pivotal role, you will be the first point of contact for our patients, ensuring a warm and welcoming atmosphere is maintained at all times. Your responsibilities will include the full front-end duties including Treatment Coordination, Billing, insurance (we are out of network), collections, scheduling, and handling patient communications with efficiency. You will also play a key role in maintaining patient records and supporting the dental team in delivering exceptional care. If you have a passion for dentistry and excellent organizational skills, we want to hear from you! This is an excellent opportunity for growth and development within a supportive work environment. Hours: Monday to Thursday, 8:00 AM - 7:00 PM Compensation: $27 - $34 per hour, based on experience #IND2 Requirements Qualifications: • Minimum of 1 year experience in a dental front officerole., • Strong communication and customer service skills., • Proficient with dental office software (we use Dentrix). Job Type: Full-time Salary: $27.00 - $34.00 per hour based on experience Benefits offered: Medical Dental discounts 401k with 4% matching PTO

Job Description At Redefine Healthcare, we believe in providing all patients with the highest quality of care and compassion. With our dedicated team of Neurosurgeons, Interventional Pain Management Specialists, Orthopedists, Psychiatrists, Physical Therapists, and Chiropractors, we pride ourselves on specializing in continuity of care for our patients. We are excited to add Vascular to our growing list of specialties. Redefine Healthcare is looking for a dedicated, full-time Administrator / Director of Nursing to join our expanding team of healthcare professionals in our Jersey City Office. The Director of Nursing provides strategic leadership over clinical care, administrative operations, and regulatory compliance within the ambulatory surgery center, ensuring safe, high-quality patient outcomes. This role drives quality improvement, staff development, and operational efficiency while fostering a collaborative, patient-centered environment. We are looking for candidates who are motivated, compassionate and are looking to advance their career in a community that is always growing. Job Title: Administrator / Director of Nursing Salary/Pay Rate: $120,000 - $150,000, depending on specialty and experience Hours: 40 hours per week Job Type: Full-time Benefits: Paid time off, sick time, health insurance (medical, dental, vision, accident, and critical illness), life insurance, 401(k) with Company match, yearly bonus Core Responsibilities Administrative & Operational Leadership • Organize and maintain office and clinical information systems for efficient retrieval and compliance., • Oversee scheduling, correspondence, filings, and reporting to ensure timely completion of administrative tasks., • Manage financial oversight functions, including budgeting, cost-control, and inventory tracking., • Ensure compliance with OSHA, State, and Federal regulations, as well as ASC accreditation standards., • Supervise and direct all nursing care in the surgical suite, adhering to AORN standards and ASC policies., • Develop, implement, and evaluate patient care delivery systems to improve outcomes and efficiency., • Act as patient advocate, ensuring safety, dignity, and continuity of care throughout the surgical process., • Maintain accountability for staff performance, quality of service, and adherence to clinical protocols., • Ensure effective use of EMR/EHR systems, scheduling software, and ASC-specific platforms for documentation and patient flow., • Train staff on digital health tools and maintain compliance with data security and confidentiality standards., • Lead continuous quality improvement (CQI) initiatives, including audits, incident reporting, and corrective action plans., • Monitor compliance with risk management protocols, infection control measures, and adverse incident reporting systems., • Participate in and chair quality improvement committees, ensuring measurable progress toward organizational goals., • Conduct orientation, competency assessments, and performance appraisals for all staff., • Provide mentorship, coaching, and professional development opportunities to foster career growth and succession planning., • Encourage staff participation in continuing education and professional organizations., • Ensure patient satisfaction initiatives are implemented, including feedback collection and service recovery processes., • Foster a customer-focused environment for patients, families, and visitors., • Support community outreach and education efforts to strengthen ASC reputation and patient trust., • Adjust surgical and staff schedules as needed., • Resolve operational issues (late patients, no-shows, physician delays)., • Assist with patient positioning, transfers, and equipment use., • Ensure emergency supplies and instruments are available., • Maintain surgeon supply preferences and oversee culture collection., • Establish and maintain in-service training programs., • Cover vacancies in nursing staff and assist office personnel when needed., • Bachelor’s degree with at least two (2) years of recent supervisory or management experience in a surgical environment., • Thorough knowledge of nursing processes and ASC operations., • Knowledge of State, Federal, and applicable regulatory laws and standards., • Ability to supervise and interpret clinical and administrative policies of the ASC., • Strong organizational, managerial, and public contact skills., • Ability to maintain confidentiality, tact, and diplomacy., • Strong computer skills (Microsoft Office, EMR/EHR systems)., • Bachelor’s degree required., • New Jersey State Nursing License., • CPR, BLS, & ACLS certification.

Administrator Job Duties: Answers the telephone and provides exceptional customer service to internal and external customers.

Our client is looking for an Office Assistant/Customer Service Representative to join their team.Ideal candidate will have 4+ years of experience and looking for a full-time opportunity.Assisting clients both on the phone and in person.Processing orders using company's proprietary system plus SAP.As

We are expanding our ServiceNow practice and seeking a ServiceNow Developer/System Administrator with deep platform expertise—including ITSM, CMDB, CSM, Change Management, Service Catalog, Customer Portals, and automated workflows. Mentor junior developers and collaborate with senior ServiceNow SM

Job Description New Community Corporation in Newark, New Jersey is one of the largest and most comprehensive community development organizations in the country; New Community's success rests on its comprehensive approach to community development. It is active in housing, health care, education, job training, childcare and economic development. It has provided training to community development professionals from around the country and the world, having hosted representatives from more than 20 countries throughout the years. The mission of New Community is to help residents of inner cities improve the quality of their lives to reflect individual God-given dignity and personal achievement. The Senior Case Manager (SCM) will be responsible for assisting in the promoting the NCC mission in all service delivery, ensuring quality, professionalism and efficiency of the services provided. Responsibilities include under the general supervision of the program administrator, case management services to program participants; ensuring that the program is operating in compliance with all contractual requirements including but not limited to date entry and reporting using Homeless Management Information System (HMIS), program rules and standards. Additionally, the SCM is responsible for providing case and file guidance for Intensive Case Managers (ICM). Primary purpose of this position is to assist in maintaining superior levels of customer services by serving as a senior advisor for ICMs, organizing and evaluating the delivery of services and procedures. • Manage the full life cycle of case load and HMIS program data by ensuring that data is up to date and accurate within the prescribed time frames., • Conduct new participant intake and ensure all supporting documents including documentation of homelessness are verified and on file to determination of program eligibility., • Conduct comprehensive participant assessments to collect functional, environmental, psychosocial, financial, employment, housing, educational, and health information as appropriate to develop a case plan., • Maintain a caseload of participants; at a minimum, meet with participants on a bi-weekly basis to provide case management services and document progress in achieving stated goals., • Maintain case management files for all participants; monitor and document progress of participants., • Monitor, create case notes and verify services provided to each participant on a monthly basis, determining quality and effectiveness of services provided., • Initiate the transfer of an individual to other services or terminate services when the client determines they are no longer required or desired., • Assist consumers, guardians, and families in maximizing their abilities for self-determination by enabling them and empowering them in decision-making to the greatest extent possible., • In collaboration with program administrator, review case plans prepared by staff to ensure that they are well-matched to participant needs identified in the comprehensive assessment, • In collaboration with program administrator, develop a model support system to meet participant needs by identifying and coordinating a variety of available services necessary to maintain independent living., • Train new ICMs and provide emergency backup coverage in the absence of the assigned ICM, • Coordinate various aspects of Case Management services; including referral, intake, eligibility determination, program planning, monitoring, assessment, and evaluation of consumer needs / services, • Develop and maintain two-way communication with ICM's, state representatives and other agencies., • May assist with conducting staff performance appraisals recommend and/or implement personnel actions in collaboration with Program Administrator., • Monitor and oversee the HMIS reporting systems on a monthly basis and monitor the data quality of reporting to HMFA and the CEAS Committee., • Responsible for generating monthly, quarterly, annual and ad-hoc reports for submission to management and funders., • Collaborate with public and private agency to assess and improve the delivery of intensive case management. Bachelor's Degree in Human Service field • 2-4 years of working in a social service providing agency or other business related experience in a fast paced, professional environment., • Licensed driver and have accessibility to travel., • Experience with use of HMIS (Homeless Management Information System), preferred.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Competitive salary, • Flexible schedule The Medical Biller will support the therapists while being responsible for managing patient and insurance information, support and collaborate with Front office Receptionist, and initiating payment processes and procedures. The ideal candidate will be well-versed in billing software, medical insurance regulations, and an expert at responding to patient and insurance inquiries. The medical biller will also be responsible for maintaining patient confidentiality, handling personal information, and providing world class customer service to all clients. Medical Bille OT/PT Duties and Responsibilities • Complete Revenue Cycle Management for OON OT/PT Therapy Practice, • Ensure patient information is accurate and complete, • Request any missing patient information, • Review referrals and authorizations, • Confirm patient benefits and insurance, • Follow all regulations and guidelines set by Medicare, state programs, and commercial insurances, • Review insurance claims and billing data in billing software (Web PT and Therabill), • Create both paper and electronic copies of documentation, • Develop and maintain a tracking system of incoming and late payments, • Monitor and date late payments, • Initiate late payment notices to relevant parties, • Respond to questions from patients or insurance companies, • Follow-up on late or missed payment notices, • Monitor and resolve financial discrepancies, • Arrange payment plans and timelines for payments, • File and maintain organized documentation of all billing and record, • Follow set billing processes and procedures, • Update and review all accounts to keep records of payments up-to-date, • Work with personal information and maintain patient confidentiality, • Collaborate and support Front Office Receptionist, • Provide concierge quality service to all clients throughout their course of treatmentMedical Biller / Practice Manager Requirements and Qualifications, • Bachelors degree in accounting, health care administration, finance, business, or related field preferred, • Two (2) years previous experience as a medical biller or in a related healthcare administrative position with certificate., • Able to multitask, prioritize, and manage time efficiently, • Self-motivated and self-directed; able to work without supervision, • Excellent verbal and written communication skills, • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of billing software a plus, • Strong customer service skills and comfortable answering both patient and insurance company questions, • Able to analyze problems and strategize for better solutions, • Experience with supervision and/or collaboration of administrative front office staff, • Desire to join a growing company, • Strong interpersonal skills, • Ability to represent the practice and therapists with outgoing personality, • Desire to support the growth and success of our therapy practiceAbout Us We are a boutique therapy practice in Union Square, NYC, specializing in Physical Therapy, Occupational Therapy, Hand Therapy and Wellness programs. To apply please email resume and include the subject "Experienced Billing Administrator" along with your salary requirements. Explain why you would be a good fit for our company, and why you are qualified to move to the next phase of interviews. Job Type: Full-time Salary: $55,000 - $60,000.00 per year Experience: • OON Medical Billing: 2 years (Preferred), • OON Therapy Billing Experience, • Complete Revenue Cycle ManagementEducation:, • Bachelor's (Preferred)License:, • Medical Billing and Coding (Preferred)Language:, • English (Required)This is an In Office Position, 11am to 7pm

Certification as a Medical Assistant from an approved school.Some relevant medical office/phlebotomy experience is desirable.MS Office Suite - Basic • Ability to communicate effectively with multicult.The Medical Office Assistant offers clinical and medical office support to physicians and surgeon

Hybrid Schedule! Top Tier Benefits!.This Jobot Job is hosted by: Arpana Davis.Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.Salary: $80,000 - $105,000 per year.We are a long-standing, well regarded law firm with offices worldwide.Short and long term disabili

You get to review and use new products or services before they are released to the public. MUST actually use products and/or services, if provided.

Retail Associate / Team Member] As a Customer Service Associate at Family Dollar, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the store well-stocked, and recove

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Minimum qualifications: two years of full-time experience in maintenance or mechanical work under the supervision of a skilled tradesperson; or completion of an appropriate two-year technical school course at a school, institute, or branch of the Armed Services, such as the NYS CSEA Partnership (NYS

As a Customer Service Associate, you will be responsible for handling customer service inquiries and resolving escalations in a professional and courteous manner, while upholding the GU service philosophy. Respond to escalated issues in a courteous and professional manner consistent with our custome

HVAC Office Administrator / Operations Coordinator. Job Title: HVAC Office Administrator / Operations Coordinator. This role requires excellent communication skills, a proactive attitude, and the ability to manage various tasks related to job coordination, customer communication, project management,