Customer service management jobs in Sacramento, California - Page 17Create job alerts

Job Description Job Title: Law Office Receptionist - File Clerk Overview: As a law office receptionist and filing clerk, you play a vital role in providing exceptional customer service to potential new and existing clients while also efficiently managing the intake and legal filing process. You will serve as the first point of contact for individuals seeking legal assistance for their cases, ensuring their needs are met with empathy, professionalism, and follow-up. This position requires strong communication skills, customer service skills, data-entry skills, attention to detail, and self-initiation. Bilingual in English and Spanish. Responsibilities: Receptionist/Customer Service: • Greet clients and visitors warmly as they enter the office., • Conduct initial new client screenings to determine the nature of their legal inquiry regarding the case., • Collect essential information from clients and accurately input data into the firm's case management system. Have strong follow-up skills, organization, and follow through., • Answer all incoming phone calls, emails, and inquiries promptly and courteously., • Provide information about the firm's services and procedures to prospective clients., • Maintain accurate and organized client files and new client intake documentation., • Assist in the preparation of intake packets, forms, and correspondence., • Assist in law office administrative tasks such as filing, copying, scanning, and faxing legal documents., • Familiar with Law Firm Document Management Systems and experience with digitally saving legal documents under a structured legal case management system., • Strong data entry skills and drafting professional emails/correspondence., • Manage office supplies and ensure reception area cleanliness., • Establish and maintain positive relationships with clients, demonstrating empathy, patience, organization, and professionalism., • Strong telephone and verbal skills., • Enjoys talking to clients and knows how to direct conversation to stay focused., • Listen attentively to clients' concerns and convey their needs to appropriate staff members., • Must have a minimum of 1+ years of work experience with multi-line phones and front desk reception work., • Strong customer service skills., • Previous work experience in a law office or the legal industry is highly preferred., • Familiarity with legal terminology, legal pleadings, and procedures is highly preferred., • Excellent communication and interpersonal skills, with a compassionate and empathetic approach., • Strong organizational skills and attention to detail., • Proficiency in Microsoft Office Suite (Excel, Word, Adobe, Outlook, Teams), data entry, and basic computer literacy., • Ability to multitask and prioritize tasks in a fast-paced environment., • Sensitivity to the issues faced by elder abuse and injury victims and their families., • Protects confidential information., • High school diploma or equivalent required. Some college or an AA is preferred., • Prior law office support work experience is highly preferred. This position operates in a professional in-office environment. Regular working hours are Monday-Friday, 8-5, and may include evenings or weekends based on firm needs. Compensation & Benefits: • Pay Range: $21-$27 per hour, • Health, dental, and vision., • 401(k) with employer contribution available after one year of employment., • Professional development opportunities and training support., • Must have reliable transportation, valid CA driver's license, and a clean, insurable driving record. York Law Firm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Interview Process Notice: Candidates selected to move forward in the hiring process are required to complete a Wedge interview, which consists of a short series of recorded video responses to pre-assigned questions. The Wedge interview must be completed within three (3) calendar days of receipt. All responses are confidential and reviewed solely by the hiring team. Candidates who advance beyond the Wedge interview stage may be required to complete a Predictive Index (PI) assessment as part of the evaluation process. Failure to complete any required interview or assessment within the designated timeframe will result in disqualification from further consideration. As a part of our hiring process and in accordance with applicable laws, York Law Firm will conduct a lawful background check after a conditional offer of employment is made. This background check may include verification of employment history, education, professional licenses and references. For roles where legally permissible, consumer credit report and/or driving record may also be reviewed

Job Description Apply Here: Schedule This position is eligible for a hybrid work schedule, with a minimum of three (3) days in-office based out of our West Sacramento office and two (2) days working remotely. Summary Under general supervision from the Director, Conferences, the Registrar performs a variety of complex database, registration and administrative support duties requiring thorough knowledge of departmental policies, procedures and operations. This position is responsible for managing data systems, supporting event registration processes, responding to member inquiries, maintaining accurate records, assisting with financial processing and providing high-level customer service. The role involves collaboration across departments, coordination with internal and external stakeholders and occasional travel to support statewide events; performs other duties as assigned. Essential Duties & Responsibilities • Perform administrative, analytical and customer support tasks for internal departments and external stakeholders., • Provide technical and administrative support related to event registration and data management., • Administer and maintain accurate records in customer relationship management (CRM) systems and event applications (Cvent)., • Create and manage events within the Association’s customer relationship management (CRM) system, ensuring all configurations, fees, and settings are accurate prior to launch., • Consistently updates membership information within the CRM, including annual roster maintenance and verification with member agencies., • Perform event audits for accuracy and completeness, including registration data, payments, membership status, and financial reconciliation across multiple systems., • Lead onsite registration operations and support at the Association’s conferences and events, exercising independent judgment to make timely and appropriate customer service or logistical decisions as needed., • Collaborate with external vendors on multiple registration and event management software., • Resolve customer service requests and technical issues within registration and event management software., • Research, compile, organize, and analyze data for reports, special projects and operational needs., • Prepare and process reports, documents, agendas, meeting minutes and communication materials., • Respond to inquiries, concerns, and complaints from members, staff, and the public with professionalism and timely resolution., • Ensure data integrity through regular audits, updates and maintenance of internal systems., • Troubleshoot and resolve database and registration system issues in coordination with IT support., • Develop and maintain forms, templates and tracking systems aligned with department requirements., • Coordinate logistics and provide on-site support for events and meetings across California., • Maintain confidentiality and accuracy in processing sensitive information., • Review and edit written materials for accuracy and clarity., • Adhere to organizational values, policies and timekeeping practices., • Work occasional overtime, evenings, weekends, and holidays as needed., • Limited vacation permitted during peak periods., • Perform other duties as assigned. Qualifications • Any combination of training and experience equivalent to an associate degree or higher with major coursework in business administration, management, finance, accounting, or a related field, and three (3) years of progressively responsible administrative experience. Experience in education, legislative, or nonprofit settings is preferred., • Knowledge of organizational structure and functions of nonprofit organizations, boards and commissions., • Applies applicable federal, state, and local laws and procedures relevant to assigned responsibilities., • Utilizes event applications (Cvent), Customer relationship management (CRM) systems and database with administrator level experience., • Event registration and data collection procedures., • Standard office practices, software and equipment., • Business writing, proofreading and formatting of reports and correspondence., • Effective customer service principles and practices., • Business mathematics, statistical analysis and financial data management., • Interpret and apply organizational policies, procedures and regulations., • Perform accurate data entry, analysis and reporting., • Communicate effectively and professionally in writing, in person and by phone., • Prioritize multiple tasks and meet deadlines under minimal supervision., • Demonstrates strong critical thinking and problem-solving skills., • Provides exceptional customer service and maintains professionalism under pressure., • Makes quick, informed decisions in fast-paced or live event environments., • Diagnose and resolve registration and data system issues., • Provide clear and responsive customer service to a variety of stakeholders., • Organize and maintain accurate records and filing systems., • Proofread and edit written materials for clarity, accuracy, and grammar., • Travel within California to support events, including occasional overnight stays., • Follow organizational health and safety guidelines and practices., • Uses event management software, registration systems, and office applications efficiently., • Ability to complete basic business mathematics and statistical techniques for event analysis and reporting., • Effective communication techniques for providing customer service and collaborating with stakeholders., • The office environment is primarily sedentary, in a controlled office environment with moderate noise levels and no direct exposure to hazardous physical substances., • Ability to sit at a computer for extended periods, use office equipment and lift up to 25 pounds., • Must be able to bend, stoop, kneel, reach, push, and pull drawers open and closed in the execution of their duties., • Limited vacation during peak periods., • Ability to occasionally travel is required for conferences, training, workshops and meetings throughout California, including overnight stays., • Occasional overtime, including evenings, weekends and holidays, may be necessary based on event schedules., • Employee is personally responsible for following health and safety guidelines, instructions and policies. Why Join CSBA? • Opportunity to support impactful programs and initiatives that serve education leaders across California., • CSBA promotes internal career growth and provides opportunities for advancement., • Collaborative and mission-driven work environment., • Competitive salary and benefits package. If you are an event coordinator experienced with registration for events with a passion for program management and a drive to make an impact, we encourage you to apply and join our team! Benefits At CSBA, we proudly offer competitive compensation and benefits, including medical, dental and vision coverage for employees and dependent children, insurances and California Public Employees Retirement System (CalPERS), and more: • Comprehensive medical, dental and vision plans:, • Medical through Kaiser (Platinum HMO plan) and Blue Shield (Platinum HMO, Silver PPO, and HDHP with HSA)., • Dental - Delta Dental, • Vision – VSP, • CSBA offers a hybrid work schedule, with a minimum of three (3) days in-office based out of our West Sacramento office and two (2) days working remotely., • Membership in the CalPERS retirement system:, • Classic membership tier (2% @ 55; 7% employee contribution and 11.54% employer contribution), • PEPRA membership tier (2% @ 62; 8.25% employee contribution and 8.27% employer contribution), • Employer-paid Life and AD&D insurance, • Employer-paid Short- and Long-Term Disability insurance, • Optional supplemental 457 retirement savings available, • Flexible Spending Account (FSA) Medical and Dependent Care, • Employee Assistance Program, • Perks at Work savings program, • Learning and Development, • Social Events: All-Staff luncheon events, Coffee & Learn, • Paid Time Off:, • Vacation: Accrues 10 days annually for hourly employees and 15 days annually for salary employees. The rate at which you accrue will increase annually with years of service., • Floating holidays: 32 hours annually accrue date of hire., • Separate sick leave accrual: 8 hours accrued monthly., • Holiday: 10 CSBA recognized holidays annually, • December Office Closure: During the latter part of December each year CSBA closes its office. During this time, employees are paid for 6 days in addition to the December 25 and January 1 holiday., • Sabbatical Program: Employees with at least seven (7) years of continuous full-time employment in their current period of service are eligible for up to four (4) weeks of paid leave. CSBA’s operation hours are 8:00 a.m.– 5:00 p.m. CSBA currently offers a hybrid work schedule for eligible positions. CSBA is headquartered in West Sacramento. About CSBA The California School Boards Association is a nonprofit education association representing the governing boards who oversee public school districts and county offices of education. With a membership of nearly 1,000 educational agencies statewide, CSBA brings together school governing boards to advocate for effective policies that advance the education and well-being of the state’s more than 6 million school-age children. CSBA provides policy resources and training to members and represents the statewide interests of public education through legal, political, legislative, community, and media advocacy. CSBA employees are highly skilled, with a desire to excel and help strengthen school board governance and maximize student achievement. They are strategic in their trade, embrace challenges, and offer new and innovative ideas. CSBA creates a supportive, dynamic environment for its employees to grow and succeed. Our core values of integrity, collaboration, accountability, respect, excellence, service, and innovation guide the way to achieving the Association’s goals. Apply Today If you are ready to take the next step in your career and contribute to meaningful work, apply today! We are excited to hear how your expertise can further our mission and advance the education and well-being of the state’s more than 6 million school-age children in public education in California. Equal Opportunity Employer CSBA is an equal opportunity employer. It does not discriminate against employees or applicants based on any characteristic protected by state or federal law. Equal employment opportunity will be extended to all persons in all aspects of the employer/employee relationship. CSBA prohibits any CSBA employee, consultant, and any CSBA agent, including unpaid interns and volunteers, Board members, independent contractors or any other agent from discriminating against any other employee or job applicant on the basis of the person's actual or perceived race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, genetic information, pregnancy, national origin, ancestry, age (over 40), marital status, physical or mental disability, medical condition, military or veteran status, reproductive health decision making or any other characteristic protected by state or federal law. E-Verify This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone 888-897-7781 dhs.gov/e-verify

Job DescriptionOverview Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is currently seeking a Client Portfolio Manager is designated as an upper management level professional responsible for full leadership and strategic oversight of all security service deliveries and related programs across a designated client territory. This person acts as the official representative of Allied Universal (AUS) to the client and will work to ensure a consistent and superior level of service to all client sites assigned. RESPONSIBILITIES: • Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results, • Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business, • Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention, • Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering, • Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner., • Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime., • Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability, • Capably utilize WinTeam for scheduling and billing and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management, • Enforce Allied policies as outlined by the handbooks and executive memos., • Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement, • Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from in person meetings, • Keep records and prepare accurate and timely reports both manually and through automated methods, • Maintain regular attendance to ensure avoidance of unpredictable, frequent, and/or ongoing late arrivals and chronic tardiness, • Actively participate in community and business-related organizations QUALIFICATIONS (MUST HAVE): • Must possess one or more of the following:, • Bachelor's degree in criminal justice, business or a related field, • Associate's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry, • High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry, • Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events), • Minimum of two (2) years of experience in successfully building and developing teams, • Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen, • Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results, • Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business, • Proven strong service orientation, excellent interpersonal, leadership and organizational skills, • Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis., • Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand, • Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events PREFERRED QUALIFICATIONS (NICE TO HAVE): • Law enforcement, military, and/or contract or proprietary security services experience, • Medical, dental, vision, basic life, AD&D, and disability insurance, • Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements, • Eight paid holidays annually, five sick days, and four personal days If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2026-1572278

Job Description MARKET RATE ASSISTANT COMMUNITY MANAGER - The AJ Family Apartments USA MULTIFAMILY MANAGEMENT, INC. is engaged in the management of residential multifamily communities. We develop, build, own and manage our properties. Our properties are located throughout California and Nevada. USA Multifamily Management is a subsidiary of USA Properties Fund, Inc., a full-service, fully diversified, privately owned real estate investment and development organization. We are seeking an Assistant Community Manager for our 345 unit Conventional Market-Rate Community, The AJ. The Assistant Community Manager plays a key support role, working closely with the Community Manager to ensure smooth and successful operations. The Assistant Community Manager is responsible for monitoring marketing efforts and developing new strategies, collecting outstanding balances, ensuring compliance with lease administration, processing applications and resident requests, and handling resident concerns as directed by the Community Manager. The Assistant Community Manager will report to the Community Manager. This is a non-exempt position with a Tuesday through Saturday 8:30 am - 5:30 pm work schedule; with open flexibility to work overtime, holidays and weekends as necessary. We offer a competitive salary, depending on experience ranging up to $27 - $29 per hour. Essential Duties and Responsibilities: The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. • At the direction of the Community Manager, the Assistant Community Manager is responsible for maintaining compliance with all general and property-specific regulations. This may include LIHTC at varying levels of the area median income, Bond, MHP, RHCP, and/or HOME program requirements. While specific program requirements can be learned, the Assistant Community Manager is expected to be able to review paperwork carefully with great attention to detail., • All paperwork is completed accurately and processed as directed by the Compliance Department, • All initial applications are completed within two weeks of application date, • Resident recertifications are completed on time each month, • For mixed-income communities, ensuring that the applicable fraction for each building is consistently maintained, • Leads by example to maintain a service-oriented environment by always exhibiting a professional appearance and attitude. Serves as a resource for residents, prospective renters, and team members., • Promotes resident satisfaction and retention by resolving complaints, answering questions, and requests in a timely manner, and taking appropriate action to address service issues., • Reviews resident files and ledger records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, follows procedures for collecting on delinquencies, and enforces the lease agreements as necessary., • Assists with inspecting vacant units, make-ready apartments, models, and overall community for upkeep and lease violations., • Supports Leasing Associates in the leasing of apartments and ensures that company policies, procedures, Fair Housing guidelines, and other applicable laws are followed., • Facilitates and oversees multiple resident events each month to create customer loyalty and retention., • Must have at least two (2) years of experience in on-site apartment leasing; leadership role preferred, • Tax-credit experience required; market-rate/conventional experience preferred, • Computer skills in Microsoft Office, • Knowledge of YARDI Voyager, Site Manager, CRM Flex, EliseAI, Snappt, YES Energy, DoorKing, ButterflyMX, Spectrum or similar PMS programs, • Strong Customer Service and Communication Skills, • Management of on-site staff and resources, • Successful track record of meeting property goals and optimizing asset performance, • Must have a valid CA driver’s license & reliable transportation, • High School Diploma or GED required, Bachelor’s Degree preferred We also offer: • Medical, dental, vision, and chiropractic insurance., • Paid time off, including holidays and 8 hours of paid volunteer time per year., • Unpaid time off., • Bonus program eligibility., • A wellness incentive program., • 401(k) retirement savings plan with company match., • Life insurance, • Pre-tax healthcare and dependent care flexible spending accounts., • Regular training opportunities and career development planning., • Tuition assistance and professional designation reimbursement., • A scholarship opportunity for dependents of full-time employees., • An employee referral bonus program., • Employee Recognition and Appreciation Events Learn more about working for USA at: TO APPLY: Attach resume to online application USA Multifamily Management, Inc. is an equal opportunity employer and a drug free work place.

Job Description Community Manager (Affordable) Salvator | Sacramento, CA Who We Are: Founded in 1975, CONAM Management operates in 10 states, across 26 key metropolitan markets, supporting over 60,000 apartment units of both affordable and conventional housing. Our growing team of over 1,700 associates is dedicated to maintaining and enhancing the quality of life for our residents. At CONAM, we foster a collaborative, team-oriented culture where our associates thrive and are valued for their expertise and commitment. What We Are Looking For: We are seeking a Community Manager to oversee the operations and management of our affordable apartment community at Salvator in Sacramento, CA. As the Community Manager, you will play a critical role in maintaining high standards of resident satisfaction, apartment maintenance, marketing and financial performance for this affordable property. This is a full-time position with full benefits. Pay range: $31.00 - $33.00 per hour Key Responsibilities: • Oversee daily operations of an affordable multi-family apartment community, ensuring the property remains a safe, well-maintained, and welcoming environment for all residents., • Lead, mentor, and supervise on-site apartment staff, providing guidance on customer service, leasing, and resident relations to ensure the apartment community operates smoothly., • Manage the leasing process for the community, including marketing available units, conducting tours, processing applications, and executing leases for new residents., • Ensure the financial performance by creating and maintaining budgets, preparing monthly financial reports, and monitoring expenditures., • Conduct regular inspections (interior and exterior) to ensure the community is well-maintained and ensure compliance with company and regulatory standards., • Administer resident programs and services, focusing on building a strong apartment community and maintaining high resident satisfaction., • Oversee renovations, including interior and exterior updates, ensuring projects are completed on time and within budget., • Ensure compliance with housing regulations, • Handle resident concerns and complaints professionally, striving to resolve issues quickly and fairly., • Prepare and submit annual operating budgets and conduct quarterly budget reviews., • Maintain records for all resident transactions, including move-ins, move-outs, rent collections, and renewals., • Foster a team-oriented environment, working closely with corporate leadership and staff to achieve community goals for the complex., • You have 2-3 years of experience in property management, specifically in supervising and managing affordable apartment communities., • Experience with affordable properties, Low Income Tax Credit (LIHTC), and Section 8 is required., • You have hands-on experience in overseeing the daily operations of a multi-family apartment community, with strong leadership skills., • You have a strong understanding of financial reporting, budgeting, and rent collections specific to apartment communities., • You are proficient with property management software, such as Yardi and/or MRI, particularly in managing apartment records and financials., • You have excellent communication skills (both verbal and written), with the ability to effectively engage with residents, staff, and vendors., • You possess strong organizational skills and attention to detail when managing operations., • You are passionate about delivering top-tier customer service and fostering a positive community for residents., • You are physically able to lift and carry items weighing up to 25 pounds. Our benefits include: • Medical, dental, vision insurance, • Pet insurance, • Life insurance and identity theft protection, • Paid sick and vacation time, • 401(k) plan with company match, • Flexible Spending Accounts (FSAs), • Employee Assistance Program (EAP) Additional Information: • This position is contingent upon passing a background check, employment verification, drug screening and valid driver’s license and auto insurance., • CONAM will consider qualified applicants with criminal histories in a manner consistent with the requirement of the law. Pay Bands: Pay bands are established based on geographic location, internal equity, market conditions, and candidate qualifications. We provide competitive compensation based on experience and qualifications.