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We're looking for a Contract Customer Service Representative to join our team and support our members exceptionally. This role involves engaging with Garner members via phone, chat, and email to help them find the right healthcare for their needs, understand how our program works, and get their eligible claims paid. We seek detail-oriented individuals with strong written and verbal communication skills who can stay organized, handle complex situations, and maintain professionalism in every interaction. The ideal candidate will demonstrate a passion for helping others, an ability to de-escalate challenging situations, and a clear commitment to providing the best service possible. Key Requirements: Applicants must be located within the United States and must work in the United States for the duration of their employment. International applicants will not be considered. Excellent written and verbal communication skills: You must express yourself clearly and professionally, especially in written communication (emails, chat), with no grammatical or spelling errors. We value clear, concise writing. De-escalation skills: You must handle tense or difficult situations with empathy and patience. We want candidates who are comfortable managing escalations and who can demonstrate problem-solving abilities in these contexts Attention to detail: We are looking for candidates who can accurately follow instructions, pay close attention to member inquiries, and ensure solutions are clear and correct. Responsibilities: Deliver exceptional service to our members via phone, chat, and email, offering education, guidance, and healthcare benefits and claims assistance. Follow best practices for handling member inquiries and proactively suggest process improvements when identified. De-escalate member concerns with empathy and professionalism, providing effective and accurate solutions. Maintain a high level of accuracy in all written communication; ensure grammar, spelling, and punctuation are always correct. Attention to detail is critical: accurately capture member information, follow up on requests, and keep clear records of interactions. Send us your resume, we pick the best candidates randomly
Join Our Winning Team – We’re Looking for Driven, Ambitious, and Competitive Talent! Are you motivated to succeed, self-driven, and thrive in a dynamic environment? If you are excited by fast-paced, goal-oriented work, we want YOU! Our mission is to help protect families while empowering you to achieve your own financial success. NO CUBICLES. NO BORING OFFICE JOBS. We are a supplemental benefits company, providing permanent benefits to union members and other clients at their request. With just a smartphone and laptop, you can work 100% virtually! About Us: The Jason Bratin Group, contracted with Globe Life AIL/NILICO Division, focuses on helping blue-collar Americans secure their assets. With offices nationwide and growing, we provide a career path with unlimited income potential and lifetime residuals. Recognized as a Top Workplace for 10 years in a row, we prioritize leadership, a supportive system, and the well-being of the families we serve. Role Overview: As a Salesperson with the Jason Bratin Group, representing Globe Life AIL/NILICO, you will work with clients to promote financial products, build strong relationships, and help protect their financial futures. This is a fast-paced sales environment where success is rewarded. What We’re Looking For: • Excellent communication and interpersonal skills • Strong negotiation and persuasion abilities • Self-motivated with a passion for hitting targets • Ability to work independently and remotely • Prior sales or customer service experience is a plus • Knowledge of financial products or insurance is beneficial Why Work With Us? • Leads provided weekly—no cold calling • Strong partnerships with labor unions and associations • Comprehensive training and ongoing support • Weekly pay with residual income opportunities • Clear path to leadership and career growth • Exciting contests and rewards, including cash bonuses, trips, and more • Remote work opportunities across the U.S. Endorsed by the Los Angeles Lakers, Dallas Cowboys, Texas Rangers, and FC Dallas! Apply today and take the next step in building a rewarding career with us, while making a difference in the lives of others.