Trabajos customer service representative en El Cajon, California - Page 2Crear alertas

Job DescriptionPOSITION DESCRIPTION Job Title: Server Supervisor: Executive Chef or Management TeamFLSA Status: Hourly, non-exemptDate Approved: September 2025OVERALL JOB PURPOSE Uphold our values of People, Passion, and Excellence through outstanding meal service to our residents and guests. Provide excellent service to residents, guests, and coworkers in a courteous and friendly manner while following company’s procedures. MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS • Maintains food handlers permit as necessary to fulfill state regulations, • Have a general knowledge of sanitation and safe food handling practices, • Ability to patiently present meal alternatives to residents and guests, • Must meet state age-related requirements or other state related requirements (as applicable for position), • Demonstrated ability to communicate effectively and positively in English, both verbally and in writing, with residents and staff, • Ability to work in a team setting and be a positive team player, • Maintain a positive, respectful, and professional approach with coworkers and residents, • Ability to keep all business and operations information confidential, • Possess excellent customer service and organizational skills, • Ability to work with little supervision and maintain a high level of performance, • Ability to work under time constraints and meet department deadlines while following all policies, procedures, and standards, • Satisfactorily pass company’s and state regulated criminal record clearance, health screening and TB clearance (if applicable) ESSENTIAL JOB DUTIES AND RESPONSIBILITIES • Greets residents (and visitors if applicable) at table before taking orders or serving, • Politely and efficiently take meal orders and deliver them to kitchen using POS Tablets or in certain situations using paper tickets., • Serves beverages, cereals, soups, salads, meals, and desserts, • Responds to additional patron requirements by inquiring of needs; observing dining process. Reports issues to management immediately if not resolved, • Delivers meal trays to resident apartments as necessary, • Busses and cleans dining room tables and chairs, • Vacuums dining room after meals, • Sets tables for next meal, • Completes side duties, such as adding sugar and creamer packets, cleaning beverage center, etc., • Performs other duties as assigned by Assistant Manager or Dining Room Coordinator OTHER JOB DUTIES AND RESPONSIBILITIES • Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community management, or others, • Meet the assigned work requirements of the job, regular attendance is required, • Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude, • Represent the Community in the Community in a professional, courteous, and friendly manner, • Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor, • Adhere to company policies, procedures, and standards, • Promote resident advocacy and demonstrate excellent customer service at all times, • Attend education and training classes as necessary to fulfill state regulations applicable to the position, • Maintain personnel, resident, and business proprietary and/or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed) PHYSICAL REQUIREMENTS Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 20% or less 20% to 40% 40% to 60% 60% to 80% 80% to 100% Stand X Walk X Sit X Pushing, pulling and/or reaching X Grasping and fine manipulation X Climb or balance X Stoop, kneel, crouch, or crawl X Talk or hear X Taste or smell X Lifts Weight or Exerts Force 20% or less 20% to 40% 40% to 60% 60% to 80% 80% to 100% Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 100 pounds X More than 100 pounds X The Community reserves the right to revise the duties set forth in this job description at its discretion.

Job Description Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025. Jamul Resort offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 and 2024 by San Diego’s Business Journal. The following and other duties may be assigned as necessary: · You must understand and execute AAA service standards. · Provide friendly, fast, and helpful great guest service to all external and internal guests. · Follow recipes to prepare and/or cook food to meet Jamul Casino Culinary standards or as directed. · Measure and convert recipes without affecting quality. · Accepts direction during day-to-day operations to ensure culinary standards and operational guidelines including kitchen areas, food preparation activities and facilities are met. · Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness, and attractiveness. · Knowledge/understanding of kitchen equipment to include safe operations and regulation of temperatures for proficient cooking times and temperatures. · Must adhere to regulatory, department and company policies. · Partners with culinary leadership to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction. · Must be familiar with and have exposure to prep list. · Take daily inventory of product and effectively communicate with lists for ordering and prep lists. · Exhibit intermediate knife skills, sharpening. · Assist in operation of other food and beverage venues as needed. · Attend all departmental and company training programs or meetings as directed. · Properly maintains, cleans, and sanitizes equipment and work areas to meet departmental standards or as directed by leads and chefs. · Perform all job duties in a safe and responsible manner. · Meet department uniform, appearance, and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties. · Assist and support culinary leadership to train and develop culinary team. · Assist and support Culinary Leadership to ensure cleanliness and safety standards are met. · Perform other job related and compatible duties as assigned. · FIFO standards, labeling and dating all products to ensure freshness. · Maintaining working knowledge of all equipment and food products. · Food Preparation: Assist with the preparation of ingredients such as chopping vegetables, marinating meats, and · Basic Cooking Tasks: Follow instructions from senior kitchen staff to cook dishes, such as grilling, boiling, frying, or baking, ensuring food is prepared according to recipe specifications. · Cleaning & Organization: Keep workstations clean and organized, ensuring all cooking equipment, utensils, and surfaces are sanitized. Follow proper food storage procedures. · Food Safety & Sanitation: Adhere to health and safety regulations for food handling, storage, and kitchen cleanliness. Ensure all food safety protocols are followed. · Assisting Senior Staff: Support senior cooks, chefs, and kitchen managers by completing basic cooking tasks and preparing ingredients in a timely manner. · Team Collaboration: Work collaboratively with other kitchen staff, demonstrating strong communication and teamwork skills to ensure smooth kitchen operations. · Maintain a clean and consistent attendance record. · Perform other job related and compatible duties as assigned To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. · Associate’s degree in a culinary field or equivalent combination of education and experience · Ability to earn and maintain a current Food Handlers Card and knowledge of safe sanitary practices. · 3 years’ experience in a culinary position · Must be able to work under extreme heat or cold kitchen conditions. · Must have mathematical skills in all units of measure using whole numbers, common fractions, and decimals. · Must be able to acquire and maintain an appropriate gaming license. · Must have the ability or the willingness to learn weights, measurements, and culinary knife skills. · Must learn and maintain sanitary and safety practices.

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • Provide friendly, fast, and helpful customer service to all guests and team members., • Assist server with guests dining experience., • Complete any task assigned by dining room manager, chef, or supervisor, • Responsible for clearing all table and resetting them for new seating in accordance with venue standards, • Ensure each table is ready for guests arrival in accordance with venue standards, • Responsible for approaching newly seated guests, serving bread, butter, water, etc. in a timely and pleasant manner working with servers to expedite service at all tables, • Perform service duties for servers by picking up their orders when ready in the kitchen and delivering them, • Monitor tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area, • Restock and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards, • Attendance at pre-shift meetings, • Responsible for maintaining a regular and consistent attendance record, • Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation, • Declare tips through time and attendance system at the end of each shift, • Attend all departmental and company training programs or meetings as directed., • Compile information, complete and submit reports as needed., • Adhere to all company policies and procedures., • Adhere to all gaming laws and regulations., • Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter., • Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be at least 21 years of age., • Read, write legibly, understand and speak English, • Excellent customer service/communication skills, • Available to work required schedule which may include nights, weekends, holidays and overtime as needed, • Must meet professional appearance standards as prescribed by company policy, • Must be able to respond to visual and oral cues, • Able to work in constricting areas, • Able to tolerate second-hand smoke, noise, bright lights, • Able to work at a fast pace in often crowded/noisy environment, • Ability to earn and maintain a current Food Handlers Card, • Ability to earn and maintain RBS Certification within 60 days of employment., • Must be able to acquire and maintain appropriate gaming license. LANGUAGE SKILLS Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • Provide friendly, fast, and helpful customer service to all guests and team members., • Greet and welcome guests, assign seating, and escort guests to their table., • Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow and introduction of server., • Participate as a team member with all servers, bussers, supervisors, and kitchen staff in maintaining a smooth and efficient operation., • Maintain dining areas including taking orders, delivery and bussing as necessary for the efficient operation of business., • Respond to telephone inquiries including making reservations and taking messages as needed., • Utilize electronic reservation system to make, retrieve and monitor guest reservations., • Meet department uniform, appearance, and grooming requirements., • Must adhere to regulatory, department and company policies., • Perform all job duties in a safe and responsible manner., • Perform other job related and compatible duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. • High school diploma or equivalent, • Six months experience in gourmet food service preferred, • Knowledge of gourmet food and wine preferred, • Must possess excellent interpersonal skills, • Ability to earn and maintain TiPS certification, • Available to work required schedule which may include nights, weekends, holiday and overtime as needed, • Must be able to acquire and maintain appropriate gaming license LANGUAGE SKILLS Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Description Receiving, dispatching and logging all requests for security assistance. Protects company assets and provides a safe environment for our team members and guests. Providing excellent guest service to both internal and external guests at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES • Receiving, dispatching and logging all requests for security assistance from all departments., • Issuing temporary team member and vendor badges., • Contact, when necessary, Sheriff’s Department, Fire Department and various other off property organizations during emergency situations., • Logging and receiving all lost and found items. Logging and issuing security incident report numbers. Maintaining a daily security log., • Limiting access to the “back of the house” to team members and authorized personnel., • Maintaining a log of all non-team member issued badges for access to the back of the house. Dispatching security officers, via radio, to assigned duties., • Maintain upbeat, positive attitude, positive energy and enthusiasm from one interaction to another., • Performing the function of the Security Officer as needed., • Responsible for the safety and well-being of guests and fellow team members. Gives directions and provides escort to customers in need. Provides assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings. Makes chip fills and jackpot verifications., • Regularly provides escorts of money and persons in money-handling positions. Provides first aid, including CPR when necessary. Patrols all sections of property to identify safety hazards and breaks in security., • Interviews, investigates and documents all applicable incidents in accordance with company policy. Makes lost and found detailed descriptions of people and incidents., • Enforces all company policies and procedures., • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies., • Monitor Fire Control Panel., • Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. • High school diploma or equivalent, • Effective communication skills (written and verbal), • Previous customer service experience, • Ability to display professionalism, • Must be able to run on level surfaces, as well as up and down stairs, • Ability to identify and quickly respond to potential problems and conflicts; and defend self and others in combative situations, • Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time, • Ability to multi-task as required, • Must be able to earn and maintain an American Heart Association CPR/AED and First Aid certification, • Must have valid driver’s license and acceptable driving history., • Ability to earn and maintain TiPS certification Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Possess ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS • Employee must be able to qualify for licenses and permits required by federal, state, and local regulations., • Must obtain a First Aid/AED certification. Must successfully complete C.A.R.E or TIPS training., • Ability to earn and maintain RBS Certification within 60 days of employment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate to loud. Employee could be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Description The Valet Attendant is responsible for providing excellent guest service, positively effects interactions with guests and team members. Has the resiliency to deal with difficult guests in all types of business conditions. Ability to work harmoniously with coworkers and work in a fast-paced environment. Additionally, Valet Attendant will be required to rotate with dispatching duties as indicated below. ESSENTIAL DUTIES AND RESPONSIBILITIES • Provide friendly, fast, and helpful guest service, through the consistent practice and delivery of great service to all guests and team members., • Ensures courteous and prompt attention to guest requests or complaints., • Greets arriving and departing guests., • Parks guest vehicles in specified areas in an efficient and safe manner, • Retrieves guest vehicles from specified areas in an efficient and safe manner., • Performs drive-and-park assignments per department policies and procedures., • Ensures prompt reporting of any incidents to Valet Supervisor, • This position is subject to varying levels of crowds, smoke and noise, the severity of which depends upon guest volume., • This position is required to work outside and is subject to all types of weather conditions. Proper clothing is provided., • Provides information to guests via phone and in-person at the Valet Dispatch Desk about valet services, general casino and promotions and events., • Must have a valid California Driver’s license., • Must be knowledgeable and remain up-to-date regarding casino and resort amenities, promotions and events, • Exceptional detail and follow-up skills., • Excellent phone and radio etiquette, • Ability to communicate effectively with guests, as well as all levels of team members., • This position is very physical in nature and requires incumbent to run across flat land, as well as up and down stairs to park and retrieve cars in as little amount of time as possible. Incumbent must be able to reach and grasp to retrieve keys for guests' vehicles., • Ability to drive cars of all types., • Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off., • Obtain and maintain a gaming license with gaming commission., • Other duties and responsibilities as assigned such as transporting guests via a golf cart, conducting vehicle washes, & assisting in property safety protocols. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. • (1) year of High-level customer service experience preferred, • Valid Driver License and no major traffic citations in past three (3) years with no more than two (2) minor traffic violations in the past three (3) years., • Must be able to stand/jog 100% of shift, • Proven ability to safely operate passenger vehicles with standard and automatic transmissions, • Position is contingent on obtaining and maintaining a Gaming License with Gaming Commission. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Team member must be able to qualify for licenses and permits required by federal, state and local regulations. Must obtain a First Aid/AED certification. Must successfully complete TIPS training. Must possess a valid California Driver’s License and have acceptable driving history per requirements. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Description The Valet Attendant is responsible for providing excellent guest service, positively effects interactions with guests and team members. Has the resiliency to deal with difficult guests in all types of business conditions. Ability to work harmoniously with coworkers and work in a fast-paced environment. Additionally, Valet Attendant will be required to rotate with dispatching duties as indicated below. ESSENTIAL DUTIES AND RESPONSIBILITIES • Provide friendly, fast, and helpful guest service, through the consistent practice and delivery of great service to all guests and team members., • Ensures courteous and prompt attention to guest requests or complaints., • Greets arriving and departing guests., • Parks guest vehicles in specified areas in an efficient and safe manner, • Retrieves guest vehicles from specified areas in an efficient and safe manner., • Performs drive-and-park assignments per department policies and procedures., • Ensures prompt reporting of any incidents to Valet Supervisor, • This position is subject to varying levels of crowds, smoke and noise, the severity of which depends upon guest volume., • This position is required to work outside and is subject to all types of weather conditions. Proper clothing is provided., • Provides information to guests via phone and in-person at the Valet Dispatch Desk about valet services, general casino and promotions and events., • Must have a valid California Driver’s license., • Must be knowledgeable and remain up-to-date regarding casino and resort amenities, promotions and events, • Exceptional detail and follow-up skills., • Excellent phone and radio etiquette, • Ability to communicate effectively with guests, as well as all levels of team members., • This position is very physical in nature and requires incumbent to run across flat land, as well as up and down stairs to park and retrieve cars in as little amount of time as possible. Incumbent must be able to reach and grasp to retrieve keys for guests' vehicles., • Ability to drive cars of all types., • Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off., • Obtain and maintain a gaming license with gaming commission., • Other duties and responsibilities as assigned such as transporting guests via a golf cart, conducting vehicle washes, & assisting in property safety protocols. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. • (1) year of High-level customer service experience preferred, • Valid Driver License and no major traffic citations in past three (3) years with no more than two (2) minor traffic violations in the past three (3) years., • Must be able to stand/jog 100% of shift, • Proven ability to safely operate passenger vehicles with standard and automatic transmissions, • Position is contingent on obtaining and maintaining a Gaming License with Gaming Commission. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Team member must be able to qualify for licenses and permits required by federal, state and local regulations. Must obtain a First Aid/AED certification. Must successfully complete TIPS training. Must possess a valid California Driver’s License and have acceptable driving history per requirements. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Team member may be required to be on their feet up to 8 hours, and are required to jog to and from guest vehicles WORK ENVIRONMENT The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Description Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, an award-winning steakhouse, live entertainment, event space, and stunning backcountry views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes a full-service spa and salon, along with a rooftop pool deck – all opening in the early part of 2025. Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help them personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, a fitness center, complimentary EV charging, and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 by San Diego’s Business Journal. Requirements / Qualifications / Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • 1+ years’ experience ina spa setting is preferred, • 2+ years’ experience in customer service is required, • 2+ years’ experience in utilizing POS transactions and software is required, • Previous experience working with SpaSoft knowledge is preferred, • 2+ years’ experience in sales and exceeding quota, • Must maintain a valid food handler’s card, • Must have excellent verbal and written communication skills., • Must have strong organizational skills and high attention to detail, • Must have flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate., • High school diploma or equivalent The following and other duties may be assigned as necessary: • Responsibilities include answering phones, scheduling and billing appointments, possessing thorough knowledge of all treatments, services, promotions, and retail items, and providing exceptional guest service., • Responsible for answering emails from other departments and guests promptly and in a professional manner., • Responsible for the Health and Safety of guests and team members in the spa and adhering to guidelines and procedures outlined in the Health and Safety Manual., • Ensure that good practices are applied to all issues about guests and team members., • Maintain the highest level of professionalism in all aspects of job performance., • Create a welcoming atmosphere for guests during check-in and check-out., • Provide guests and team members with a tour through the facility and familiarize them with the surroundings while explaining the spa culture., • Provide knowledgeable recommendations and guidance to ensure guest satisfaction when making reservations and offer multiple treatment bookings and up-sells., • Communicate all changes, cancellations, and additions to the leadership team., • Accept responsibility for the cash drawer and ensure it balances at the close of the shift., • Perform opening and closing duties that include going over checklists., • Must possess a positive attitude and can work with a variety of people and in cooperation with colleagues efficiently and effectively., • Learn the names and personally recognize guests and team members., • Building and maintaining guest profiles to anticipate future needs and deliver superior service, • Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding the company and the surrounding area to answer any questions guests may have to the best of one’s ability., • Ensure all retail areas are clean and wellwell-stockedd and maintained, • Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to the supervisor immediately., • Attending all scheduled team member meetings., • Assist in retail inventory management., • Consistently offer professional, friendly, and engaging service. Ensure individualized guest service through acknowledging and responding to their needs and expectations., • Active participation in other areas of spa operation, treatment, product knowledge, and retail sales., • Maintain a clean, hygienic, and neat work environment always, ensuring all equipment is in safe working order., • Follow departmental policies and procedures and all safety and sanitation policies., • Adhere to AAA service standards and policies., • Adheres to all grooming standards as outlined by leadership, • Other duties may be assigned.

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • Provide friendly, fast, and helpful customer service to all guests and team members., • Prepare and bake cakes, cookies, pies, puddings, or desserts, according to recipe., • Measure/Scale ingredients, using measuring cup, spoons, and Mix ingredients to form dough or batter, using electric mixer or by hand., • Shape dough for cookies, pies, and fancy pastries, using pie dough roller and cookie cutters or by hand., • Adjust fans or thermostatic controls to regulate oven temperatures., • Prepare and cook ingredients for pie fillings, puddings, custards, icings or other desserts per the recipe., • Decorate and/or finish cakes, pies and pastries. This includes piping using gels or chocolate, paper or synthetic pastry bags and numerous tips., • Prepare baked, boiled and stirred custards. Utilize appropriate equipment for different jobs and applications including various mixer attachments, ovens and pans., • Track information about prepared products and inventories and adjust pars as needed with limited direction from a supervisor., • Maintain freshness of food items by rotating items as needed and maintaining items at appropriate temperatures., • Ensure supplies and products are stocked as needed including ensuring that supplies are stocked for the next shift., • Follow company procedures for preparing recipes and products., • Assist in operation of other food and beverage venues as needed., • Attend all departmental and company training programs or meetings as directed., • Must adhere to regulatory, department and company policies., • Perform other job related and compatible duties as assigned., • Exhibit knife skills, classic cuts and sharpening., • Fill orders submitted by other departments accurately and efficiently., • Perform all job duties in a safe and responsible manner., • Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. • Culinary or Associate's degree or equivalent from two-year College or technical school; or equivalent combination of education and experience., • Two years related experience and/or training., • Ability to earn and maintain a current Food Handlers Card, • Knowledge of applicable food preparation methods and measures for assigned function, • Must be able to acquire and maintain appropriate gaming license LANGUAGE SKILLS Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • Provide friendly, fast, and helpful customer service to all guests and team members., • Serve as First Responder to all medical emergencies for guest and team member injuries and illnesses., • Respond to all medical situations and follow property medical protocols. Provide emergency medical first aid and determine necessity for treatment off-site and prepares patients for transport., • Ensure medical equipment and supplies are properly maintained and stocked., • Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies., • Patrol parking lots and property., • Transfer Table Games fills and credits., • Provide escorts as needed., • Oversee customer presence on property to include: provide crowd control, direct traffic, check I.D., check for items not allowed on casino floor., • Check and verify valid I.D. using hand-held scanning device., • Maintain the condition of the I.D. scanning device., • Provide assistance to customers: answer questions, handle complaints, call for cabs, etc., • Perform duties associated with table and slot drops., • Observe Count team during the slot drop and transport funds to Count room., • Monitor entry and exit from Count and Player Services mantrap as required., • Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed., • Dispatch officers to various assignments and maintain activity logs., • Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure., • Testify in court when necessary., • Meet department uniform, appearance and grooming requirements., • Keep work areas clean and free of safety hazards, debris and litter., • Perform all job duties in a safe and responsible manner., • Must adhere to regulatory, department and company policies. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. • High school diploma or equivalent, • Must possess and maintain a current EMT or Paramedic license issued by the National Board of Emergency Medical Services, • Must possess and maintain a current American Heart Association CPR for Healthcare Providers certification, • Effective communication skills (written and verbal), • Previous customer service experience preferred, • Ability to display professionalism, • Must be able to run on level surfaces, as well as up and down stairs, • Ability to identify and quickly respond to potential problems and conflicts; and defend self and others in combative situations, • Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time, • Ability to multi-task as required, • Must have valid driver’s license and acceptable driving history as determined by Jamul Casino Gaming auto insurance carrier, • Ability to earn and maintain TiPS certification Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Possess ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state, and local regulations. • Must obtain a First Aid/AED certification. Must successfully complete C.A.R.E or TIPS training., • Ability to earn and maintain RBS Certification within 60 days of employment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate to loud. Employee could be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • Provide friendly, fast, and helpful customer service to all guests and team members., • Monitor guest consumption of alcohol and intervene as needed according to guidelines., • Appear in publicity photos., • Prepare and pour drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required., • Ensure that garnish items are adequately prepared and stocked Operate and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures., • Operate a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash and charge sales according to established procedure., • Maintain a clean and stocked workstation in accordance with established health and safety guidelines., • Check out with leadership after leaving shift., • Perform tasks to ensure an attractive and safe physical appearance of working areas., • Ensure supplies are stocked as needed., • Respond to “to go” orders including packaging orders, collection of payment and delivery to guest., • Attendance at pre-shift meetings., • Responsible for maintaining a regular and consistent attendance record., • Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation., • Declare tips through time and attendance system at the end of each shift., • Attend all departmental and company training programs or meetings as directed., • Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter., • Meet department uniform, appearance, and grooming requirements., • Must adhere to regulatory, department and company policies., • Perform other job related and compatible duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. • High school diploma or equivalent, • One to Three years of related experience or equivalent combination of education and experience, • Ability to earn and maintain TiPS certification, • Available to work required schedule which may include nights, weekends, holidays and overtime as needed, • Ability to earn and maintain a current Food Handlers Card, • Ability to earn and maintain RBS Certification within 60 days of employment., • Must be able to acquire and maintain appropriate gaming license LANGUAGE SKILLS Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • Provide friendly, fast, and helpful customer service to all guests and team members., • Follow recipes to prepare and/or cook food to meet departmental standards or as directed., • Measure and convert recipes without affecting quality., • Perform assigned function within the kitchen such as broiler, sauté, Asian, prep and production when needed., • Accepts direction during day to day operations to ensure culinary standards and operational guidelines including kitchen areas, food preparation activities and facilities are met., • Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness., • Knowledge/understanding of kitchen equipment to include safe operations and regulation of temperatures for proficient cooking times and temperatures., • Understands fundamentals of soups, sauces, starches, thickeners and emulsifiers., • Must adhere to regulatory, department and company policies., • Partners with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction., • Must be familiar with and have exposure to prep list., • Take inventories., • Exhibit intermediate knife skills, classic cuts and sharpening., • Assist in operation of other food and beverage venues as needed., • Attend all departmental and company training programs or meetings as directed., • Properly maintains, cleans and sanitizes equipment and work areas to meet departmental standards or as directed., • Perform all job duties in a safe and responsible manner., • Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties., • Perform other job related and compatible duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -Must be at least 18 years of age. -High school diploma or equivalent • A minimum of one year of related experience and/or training; or equivalent combination of education and experience, • Knowledge of applicable food preparation methods and measures for assigned function, • Ability to earn and maintain a current Food Handlers Card, • Must be able to acquire and maintain appropriate gaming license LANGUAGE SKILLS Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • Provide friendly, fast, and helpful customer service to all guests and team members., • Follow recipes to prepare and/or cook food to meet departmental standards or as directed., • Measure, convert and make recipe substitutions without affecting quality., • Work closely with Restaurant Supervisor and Room Chef to monitor culinary standards and operational guidelines including kitchen areas, food preparation activities and facilities., • Administer all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free., • Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness., • Complete knowledge and understanding of kitchen equipment to include safe operations and regulation of temperatures for proficient cooking times and temperatures., • Proficient at soups, sauces, starches, thickeners and emulsifiers., • Perform assigned function within the kitchen such as broiler, sauté, wok, grill, fryer, prep and production when needed., • Proficient in the butchery of all meats and seafood., • Must have extensive knowledge of Asian Cuisine, • Assist with the training and development of culinary staff., • Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner., • Directly and indirectly lead BOH team members., • Must adhere to regulatory, department and company policies., • Write prep list and take inventory., • Partner with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction., • Exhibit excellent knife skills, Classic, Asian cuts and sharpening., • Assist in operation of other food and beverage venues as needed., • Attend all departmental and company training programs or meetings as directed., • Must adhere to regulatory, department and company policies., • Properly maintains, cleans and sanitizes equipment and work areas to meet departmental standards or as directed., • Perform all job duties in a safe and responsible manner., • Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties., • Perform other job related and compatible duties as assigned QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. • Associates Degree (A.A.) in culinary or related field; minimum of four years culinary experience in multiple venues, or equivalent combination of education and experience. Minimum of three years previous supervisory experience required., • Minimum of three years’ experience in restaurant, baking and pastry work preferred, including artisan style bread production, ice cream, and sorbet production, sugar & chocolate work, centerpieces, high volume cake production, cake decorating and finishing skills., • Five years related experience and training., • Knowledge of applicable food preparation methods and measures for assigned function, • Ability to earn and maintain a current Food Handlers Card, • Must be able to acquire and maintain appropriate gaming license, • Must have excellent verbal and written communication skills., • Must be proficient in Microsoft applications (Excel, Word, and Outlook)., • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate., • Ability to write reports, business correspondence, and procedure manuals., • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public., • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs., • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. SUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities. • Responsible for staff development and training programs., • Responsible for rewards and recognition program to maximize employee engagement., • Evaluates team members within department and delivers constructive feedback to employees in regards to performance., • Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs., • Manages work procedures and expedites workflow., • Provides recommendation for employee performance (disciplining, coaching, and counseling). LANGUAGE SKILLS Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Description The Poker Host position is responsible for developing and maintaining valuable relationships with players through exceptional customer service skills. The Poker Room Host contributes to our continued business success by providing unsurpassed guest service, personal and professional dedication to our Mission, Vision, and Values, and demonstrating a high level of integrity and ethical standards. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • Provide friendly, fast, and helpful customer service to all guests and team members, • Greet guests as they enter the Poker Room, take guest’s name and register guest by entering the information into the automated poker scheduling/seating system., • Answer Poker Room telephone and take guest information and register them electronically., • Monitor seating lists and seat guests as space/games become available., • Guide new guests through the buy-in and seating process., • Run chips for guests by receiving guest’s request and bringing the chips to the guest., • Convert currency for gaming chips from the chip bank., • Maintain a professional, friendly and courteous atmosphere providing the customer with a pleasant gaming experience., • Resolve guest general concerns and direct guests to Poker Shift Manager as needed., • Explain and interpret basic rules of poker and betting., • Advised Poker Shift Manager of any player disputes or arguments that may arise during the game., • Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players., • Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations., • Devotes significant time being visible and available on the casino floor to meet and greet guests during individual visits as well during special events., • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs, • Must have intermediate computer knowledge; MS Office (Word, Excel, and Outlook), Sales Force (CMS); ACSC preferred., • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner., • Perform other duties as assigned QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. • High School diploma or equivalent is required., • One (1) year of hosting experience with adequate customer following preferred., • Must possess excellent oral and written communication skills., • Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.)., • Ability to earn and maintain TiPS certification. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must obtain a First Aid/AED certification. Must successfully complete C.A.R.E or TIPS training. Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • Provide friendly, fast, and helpful customer service to all guests and team members., • Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives., • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction., • Produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service., • Responsible for supporting compliance to departmental budgets., • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise., • Assists with maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant., • Assists Chef de Cuisine with administrative duties, such as tracking/maintenance of attendance records., • Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards., • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. • Associates Degree (A.A.) in culinary or related field; minimum of two years culinary experience, or equivalent combination of education and experience. Minimum of one year previous supervisory experience required., • Must have excellent verbal and written communication skills., • Must be proficient in Microsoft applications (Excel, Word, and Outlook)., • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate., • Ability to write reports, business correspondence, and procedure manuals., • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public., • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. This job may or may not have supervisory responsibilities. • Responsible for staff development and training programs., • Responsible for rewards and recognition program to maximize employee engagement., • Evaluates team members within department and delivers constructive feedback to employees in regard to performance., • Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs., • Manages work procedures and expedites workflow., • Provides recommendation for employee performance (disciplining, coaching, and counseling) Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Description The following and other duties may be assigned as necessary: · You must understand and execute AAA service standards. · Provide friendly, fast, and helpful great guest service to all external and internal guests. · Follow recipes to prepare and/or cook food to meet Jamul Casino Culinary standards or as directed. · Measure and convert recipes without affecting quality. · Accepts direction during day-to-day operations to ensure culinary standards and operational guidelines including kitchen areas, food preparation activities and facilities are met. · Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness, and attractiveness. · Knowledge/understanding of kitchen equipment to include safe operations and regulation of temperatures for proficient cooking times and temperatures. · Must adhere to regulatory, department and company policies. · Partners with culinary leadership to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction. · Must be familiar with and have exposure to prep list. · Take daily inventory of product and effectively communicate with lists for ordering and prep lists. · Exhibit intermediate knife skills, sharpening. · Assist in operation of other food and beverage venues as needed. · Attend all departmental and company training programs or meetings as directed. · Properly maintains, cleans, and sanitizes equipment and work areas to meet departmental standards or as directed by leads and chefs. · Perform all job duties in a safe and responsible manner. · Meet department uniform, appearance, and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties. · Perform other job related and compatible duties as assigned. · FIFO standards, labeling and dating all products to ensure freshness. · Maintaining working knowledge of all equipment and food products. · Food Preparation: Assist with the preparation of ingredients such as chopping vegetables, marinating meats, and · Basic Cooking Tasks: Follow instructions from senior kitchen staff to cook dishes, such as grilling, boiling, frying, or baking, ensuring food is prepared according to recipe specifications. · Cleaning & Organization: Keep workstations clean and organized, ensuring all cooking equipment, utensils, and surfaces are sanitized. Follow proper food storage procedures. · Food Safety & Sanitation: Adhere to health and safety regulations for food handling, storage, and kitchen cleanliness. Ensure all food safety protocols are followed. · Assisting Senior Staff: Support senior cooks, chefs, and kitchen managers by completing basic cooking tasks and preparing ingredients in a timely manner. · Team Collaboration: Work collaboratively with other kitchen staff, demonstrating strong communication and teamwork skills to ensure smooth kitchen operations. · Maintain a clean and consistent attendance record. · Perform other job related and compatible duties as assigned To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. · Ability to earn and maintain a current Food Handlers Card and knowledge of safe sanitary practices. · Ability to have clear and effective communication skills. · Must be able to work under extreme heat or cold kitchen conditions. · Must have mathematical skills in all units of measure using whole numbers, common fractions, and decimals. · Must be able to acquire and maintain an appropriate gaming license. · Must have the ability or the willingness to learn weights, measurements, and culinary knife skills. · Must learn and maintain sanitary and safety practices.

Job Description QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Bachelor’s degree in business administration, HR or other relevant degree; or equivalent combination of education and experience., • Must have experience with Team Member Relations and conducting investigations., • Minimum of two to four years HR experience preferred., • PHR, SPHR certification preferred., • Proficient computer skills including MS Office software., • Ability to work with various levels of the organization to develop and influence the culture., • Highly effective communication and negotiation skills., • Excellent organizational skills, presentation skills and ability to work independently and collaboratively., • Exceptional customer service focus including attention to producing quality results., • Demonstrated knowledge of state, local and federal labor laws and regulations related to HR. The following and other duties may be assigned as necessary: • Provide friendly, fast, and helpful customer service to all guests and team members., • Assists in conducting effective, thorough and objective investigations in cases of grievances, harassment employee concerns or EEOC issues., • Provides day-to-day performance management guidance to property leadership (coaching, counseling, career development, disciplinary actions)., • Works closely with property management and employees to improve work relationships, build morale, increase productivity and retention., • Conducts exit interview, record feedback/dialog, and report patterns to management., • Assists in the handling of unemployment compensation claims., • Facilitates identified training programs for the property; including but not limited to, New Hire Orientation, Customer Service, Responsible Gaming/Alcohol Awareness and supervisory/management development training., • Responsible for developing and maintaining internal communications. Sources include, but are not limited to, video presentation, newsletters, print, social networking outlets, Employee Self Service website, and email., • Conducts frequent assessments on the success of these initiatives and make recommendations to support increased readership & effectiveness of these communication sources., • Provides HR Policy guidance and interpretation consistent with Core and Local policies, State and Federal statutes and collective bargaining agreements, where applicable., • Attends training and meetings, as required., • Collects, analyzes and looks for trends in human resources data to make suggestions relating to HR strategy- turnover, recruitment, engagement, and leadership opportunities., • Assists with design and execution of engagement, wellness and retention events., • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs., • Maintains strict confidentiality in all departmental and company matters., • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES ● Provide friendly, fast, and helpful guest service, through the consistent practice and delivery of great service to all guests and team members. ● Welcome and verify all VIP guests for legitimacy at VIP lot point of entry, by checking their identification and swiping Sweetwater Rewards card. ● Welcome and register all shuttle guests as they arrive including checking their identification and Sweetwater Rewards card. ● Ensures shuttle guests have been correctly entered into the player tracking system group manifest. ● Make announcements on the charters upon arrival to include information regarding proper identification, new Sweetwater Rewards card offer, Group Fun card offer, promotions, and departure times. ● Issue Sweetwater Reward cards to new and existing guests. ● Stock shuttle schedules in the following areas: Guest Services, Parking Garage, and the shuttle pick-up location. ● Complete shift report to include any late shuttle arrivals or departures, guest service issues, maintenance needs, driver issues, etc. ● Greet and open doors for arriving and departing guests ● Input valet vehicle data into valet parking database in an accurate and timely manner ● Ensures prompt reporting of any incidents to Valet Supervisor ● This position is subject to varying levels of crowds, smoke and noise, the severity of which depends upon customer volume ● This position is required to work outside and is subject to all types of weather conditions. ● Must be knowledgeable and remain up to date regarding casino amenities, promotions, and events. ● Excellent phone and radio etiquette ● Basic proficiency with Microsoft Office. ● Ability to communicate effectively with customers, as well as all levels of team members ● Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. ● Must be available for multiple shifts to include nights, weekends, and fluctuating days off ● Must be able to perform multiple tasks simultaneously and possess strong organizational skills ● Must have the ability to operate computer/computer software programs, multiline phone system, copy machines, computer printers/embossers, and other office equipment ● Must be able to stand/walk 100% of shift ● Candidate must have a high school diploma or G.E.D ● Candidate must have clear understanding of the English language ● Position is contingent on obtaining and maintaining a Gaming License with Gaming Commission. CERTIFICATES, LICENSES, REGISTRATIONS • Team member must be able to qualify for licenses and permits required by federal, state and local regulations., • Must be able to obtain and maintain a Gaming Commission issued license., • Must obtain a First Aid/AED certification. Must successfully complete TIPS training. Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The team member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work with cleaning chemicals and be able to handle chemical fumes and airborne particles (on occasion). The noise level in the work environment is usually moderate. Team member could be exposed to an environment containing unrestricted second-hand tobacco smoke.

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • Provide friendly, fast, and helpful customer service to all guests and team members., • Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance during emergencies., • Patrol parking lots and property., • Contact all persons or vehicles displaying suspicious behavior., • Provide escorts as needed., • Oversee customer presence on property to include: provide crowd control, direct traffic, check I.D., provide line management when elevators congest and check for items not allowed on casino property., • Communicate all concerns regarding building maintenance/safety concerns to Facilities., • Provide waters to guests as needed., • Pick up trash and ensure cleanliness of property., • Provide assistance to customers: answer questions, handle complaints, call for cabs, etc., • Report accidents and incidents in both written and verbal form. Collect and compile investigation as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure., • Testify in court when necessary., • Meet department uniform, appearance, and grooming requirements., • Keep work areas clean and free of safety hazards, debris, and litter., • Perform all job duties in a safe and responsible manner., • Must adhere to regulatory, department and company policies. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. • High school diploma or equivalent, • Effective communication skills (written and verbal), • Previous customer service experience, • Ability to display professionalism, • Must be able to run on level surfaces, as well as up and down stairs, • Ability to identify and quickly respond to potential problems and conflicts; and defend self and others in combative situations, • Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time, • Ability to multi-task as required, • Must be able to earn and maintain an American Heart Association CPR/AED and First Aid certification, • Must have valid driver’s license and acceptable driving history., • Ability to earn and maintain TiPS certification Employee must be able to qualify for licenses and permits required by federal, state, and local regulations. • Must obtain a First Aid/AED certification. Must successfully complete C.A.R.E or TIPS training., • Ability to earn and maintain RBS Certification within 60 days of employment Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Possess ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate to loud. Employee could be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job DescriptionSalary: 50,000-70,000 Primary Focus: The Customer Service Representatives focus will be to strengthen customer satisfaction by providing exceptional customer service to our valued clients. Roles & Responsibilities: • Provide day-to-day service to our clients, including but not limited to certificate issuance, endorsement processing, policy checking, billing inquiries, invoicing, and consultation., • Collaborating with the Customer Service Department to increase customer satisfaction, • Comply with internal processes and service standards, • Continuously provide clear and professional verbal/written communication with Clients, carriers, and other internal team members, • Assist with training new customer service agents, • Acts as a resource to others, with the ability to train, • Stay informed on all internal processes, as well as the carrier, • Retain accounts through proactive customer service, expectation setting, and follow-through, • Performs special projects to accomplish the companys overall goals Standards of Performance: • Activity supports & incorporates the company's mission and core values into daily activities., • Maintains a positive and respectful attitude with colleagues., • Works as a team member to achieve both departmental and overall company goals., • Demonstrates positive customer service skills internally and externally with effective communication, integrity, and respect., • Maintains confidentiality of all information related to clients, customers, employees, carriers, or, as appropriate, other information., • Demonstrates leadership skills and continually leads by example. Qualifications: • Property & Casualty License, • Education/Experience: High school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination., • Intermediate Math Skills: Ability to apply concepts of introductory algebra., • Language Skills: Ability to read, analyze, and interpret complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to make compelling and persuasive presentations on complex topics to top management and other stakeholders., • Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a wide variety of technical instructions and deal with several abstract and concrete variables., • Physical Demands: The physical demands described are representative of those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this office job, the employee is regularly required to talk and hear, sit, stand, walk, and use hands. The employee is frequently required to reach with hands and arms; The employee is occasionally required to stoop, kneel, & crouch.

Job Description JOB TITLE: Direct Support Professional APPOINTED BY: Chief Executive Officer RESPONSIBLE TO: Program Manager BASIC FUNCTIONS: Perform duties under the direct supervision of the Program Manager. Works directly & supervises adults with mild to profound developmental disabilities by providing daily training and instruction for achieving program participant goals and objectives and essential direct care services to individuals. DUTIES AND RESPONSIBILITIES: • Strong emphasis on customer service is required., • Ability to exhibit professionalism, courtesy, and flexibility when working with students and families on all assigned duties., • Must demonstrate good computer/database management skills. Proficient in Excel., • Must have knowledge utilizing Zoom and Microsoft Teams., • Must possess good verbal and written communication skills., • Must demonstrate ability to multi-task, prioritize, and manage time effectively., • Must possess excellent attention to detail., • Understand the goals and services of the program outlined in the Program Design., • Provide job site training and instruction to the work crew as outlined by the organization., • Understand the strengths, weaknesses, and needs of members of persons served., • Reflect a work pattern like non-disabled adult workers using age-appropriate equipment., • Develop and maintain the worker’s functional skills, self-advocacy, employment training, community integration, self-care, and social recreation as required by the organization., • Maintain awareness of worker’s rights at all times., • Monitor and report any concerns related to health and safety to the Program Manager or designee. This includes any documented or suspected unlawful discrimination, adult abuse, or harassment., • Complete all documentation as required by the organization., • Be able to establish appropriate communication levels with both workers and fellow peers., • Attend all meetings assigned including ISP meetings, staff meetings, and other meetings as required based on job duties., • Assist in developing worker assessments, training curriculum, and individual Service Plans (ISP)., • Promote positive encouragement to reinforce desirable behavior., • Implement daily lesson plans., • Maintain professional growth by attending in-service training sessions as assigned., • Must have a working knowledge of all SMSC policies and procedures on confidentiality., • Ensure that all programs and Regional Center standards, Lanterman Act, and other applicable requirements are maintained., • Follow all applicable laws, rules, and regulations pertaining to the Lanterman Act Title 17 and Title 22 of the State of California., • Expected to provide transportation for program participants to a variety of activities in the community using Organization vehicles., • Responsible for all other duties as assigned by the program manager to ensure the safe and efficient daily operation of the program., • Expected to provide appropriate personal care to program participants based on individual needs., • Based on department needs, additional training may be required, i.e., Pro-ACT or any other applicable training. PHYSICAL DEMANDS/REQUIREMENTS: Individuals will regularly be required to stand, walk, sit, talk, and hear, use hands and fingers to handle or feel objects, tools, or controls, reach with hands and arms; occasionally required to climb or balance; frequently bends, twists, stoops, and kneels; and will assist with lifting and transferring adults from wheelchairs to a variety of locations within the organization or in the community. Occasionally, you may have to lift up to 50 lbs. for program participant safety or setting up activities. You may be required to work outside in all weather conditions. You may be required to walk distances up to one mile in length. Occasionally, there will be situations requiring high stamina. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. WORK ENVIRONMENT: Work is in various professional work sites, indoors and outdoors. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. • Must be 18 years of age., • Minimum high school diploma or GED required., • Preferred six months of direct care or direct training of people with intellectual, developmental, learning, or physical disabilities or equivalent experience in social services, • Preferred Disability Professional Services Certificate or enrollment in Disabilities Services Management Certificate classes, • Must be able to conform to applicable laws, rules, and regulations pertaining to Title 17 and Title 22 of the State of California, • Must be able to read, write, and understand English., • Must be able to pass pre-employment drug and alcohol tests., • Must complete a pre-employment health screening/TB test., • Must be able to obtain and maintain clearance for required criminal records., • Valid CA Drivers License, clean DMV Report, and 12 months of licensed driving experience

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • Provide friendly, fast, and helpful customer service to all guests and team members., • Follow recipes to prepare and/or cook food to meet departmental standards or as directed., • Measure and convert recipes without affecting quality., • Perform assigned functions within the kitchen such as broiler, sauté, prep and production when needed., • Accepts direction during day to day operations to ensure culinary standards and operational guidelines including kitchen areas, food preparation activities and facilities are met., • Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness., • Knowledge/understanding of kitchen equipment to include safe operations and regulation of temperatures for proficient cooking times and temperatures., • Understands fundamentals of soups, sauces, starches, thickeners and emulsifiers., • Must adhere to regulatory, department and company policies., • Partners with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction., • Must be familiar with and have exposure to prep list., • Take inventories., • Exhibit intermediate knife skills, classic cuts and sharpening., • Assist in operation of other food and beverage venues as needed., • Attend all departmental and company training programs or meetings as directed., • Properly maintains, cleans and sanitizes equipment and work areas to meet departmental standards or as directed., • Perform all job duties in a safe and responsible manner., • Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties., • Perform other job related and compatible duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. • A minimum of one year of related experience and/or training; or equivalent combination of education and experience, • Knowledge of applicable food preparation methods and measures for assigned function, • Ability to earn and maintain a current Food Handlers Card, • Must be able to acquire and maintain appropriate gaming license LANGUAGE SKILLS Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • Provide friendly, fast, and helpful customer service to all guests and team members., • Follow recipes to prepare and/or cook food to meet departmental standards or as directed., • Measure and convert recipes without affecting quality., • Perform assigned function within the kitchen such as broiler, sauté, Asian, prep and production when needed., • Accepts direction during day to day operations to ensure culinary standards and operational guidelines including kitchen areas, food preparation activities and facilities are met., • Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness., • Basic knowledge/understanding of kitchen equipment to include safe operations and regulation of temperatures for proficient cooking times and temperatures., • Partner with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction., • Must be familiar with and have exposure to prep list., • Take inventories., • Exhibit basic knife skills, classic cuts and sharpening., • Assist in operation of other food and beverage venues as needed., • Attend all departmental and company training programs or meetings as directed., • Must adhere to regulatory, department and company policies., • Properly maintains, cleans and sanitizes equipment and work areas to meet departmental standards or as directed., • Perform all job duties in a safe and responsible manner., • Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties., • Perform other job related and compatible duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. • One to three months of related experience and/or training, • Knowledge of applicable food preparation methods and measures for assigned function, • Ability to earn and maintain a current Food Handlers Card, • Must be able to acquire and maintain appropriate gaming license LANGUAGE SKILLS Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • • Provide friendly, fast, and helpful customer service to all guests and team members., • • Follow recipes to prepare and/or cook food to meet departmental standards or as directed., • • Measure and convert recipes without affecting quality., • • Perform assigned function within the kitchen such as broiler, sauté, Asian, prep and production when needed., • • Accepts direction during day to day operations to ensure culinary standards and operational guidelines including kitchen areas, food preparation activities and facilities are met., • • Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness., • • Basic knowledge/understanding of kitchen equipment to include safe operations and regulation of temperatures for proficient cooking times and temperatures., • • Partner with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction., • • Must be familiar with and have exposure to prep list., • • Take inventories., • • Exhibit basic knife skills, classic cuts and sharpening., • • Assist in operation of other food and beverage venues as needed., • • Attend all departmental and company training programs or meetings as directed., • • Must adhere to regulatory, department and company policies., • • Properly maintains, cleans and sanitizes equipment and work areas to meet departmental standards or as directed., • • Perform all job duties in a safe and responsible manner., • • Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. • • One to three months of related experience and/or training, • • Knowledge of applicable food preparation methods and measures for assigned function, • • Ability to earn and maintain a current Food Handlers Card Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • Provide friendly, fast, and helpful customer service to all guests and team members., • Follow recipes to prepare and/or cook food to meet departmental standards or as directed., • Measure and convert recipes without affecting quality., • Perform assigned functions within the kitchen such as broiler, sauté, prep, and production when needed., • Accepts direction during day-to-day operations to ensure culinary standards and operational guidelines including kitchen areas, food preparation activities and facilities are met., • Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness, and attractiveness., • Knowledge/understanding of kitchen equipment to include safe operations and regulation of temperatures for proficient cooking times and temperatures., • Understands fundamentals of soups, sauces, starches, thickeners, and emulsifiers., • Must adhere to regulatory, department and company policies., • Partners with culinary leadership to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction., • Must be familiar with and have exposure to prep list., • Take inventories., • Exhibit intermediate knife skills, classic cuts and sharpening., • Assist in operation of other food and beverage venues as needed., • Attend all departmental and company training programs or meetings as directed., • Properly maintains, cleans, and sanitizes equipment and work areas to meet departmental standards or as directed., • Perform all job duties in a safe and responsible manner., • Meet department uniform, appearance, and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties., • Perform other job related and compatible duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. • A minimum of one year of related experience and/or training; or equivalent combination of education and experience, • Knowledge of applicable food preparation methods and measures for assigned function, • Ability to earn and maintain a current Food Handlers Card, • Must be able to acquire and maintain appropriate gaming license LANGUAGE SKILLS Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • Provide friendly, fast, and helpful customer service to all guests and team members., • Follow recipes to prepare and/or cook food to meet departmental standards or as directed., • Measure and convert recipes without affecting quality., • Perform assigned function within the kitchen such as broiler, sauté, wok, prep, and production when needed., • Must have knowledge of Asian Cuisine, • Accepts direction during day-to-day operations to ensure culinary standards and operational guidelines including kitchen areas, food preparation activities and facilities are met., • Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness, and attractiveness., • Knowledge/understanding of kitchen equipment to include safe operations and regulation of temperatures for proficient cooking times and temperatures., • Understands fundamentals of soups, sauces, starches, thickeners, and emulsifiers., • Must adhere to regulatory, department and company policies., • Partners with culinary leadership to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction., • Must be familiar with and have exposure to prep list., • Take inventories., • Exhibit intermediate knife skills, classic cuts, and sharpening., • Assist in operation of other food and beverage venues as needed., • Attend all departmental and company training programs or meetings as directed., • Properly maintains, cleans, and sanitizes equipment and work areas to meet departmental standards or as directed., • Perform all job duties in a safe and responsible manner., • Meet department uniform, appearance, and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties., • Perform other job related and compatible duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. • A minimum of one year of related experience and/or training; or equivalent combination of education and experience, • Knowledge of applicable food preparation methods and measures for assigned function, • Ability to earn and maintain a current Food Handlers Card, • Must be able to acquire and maintain appropriate gaming license LANGUAGE SKILLS Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • Provide friendly, fast, and helpful customer service to all guests and team members., • Follow recipes to prepare and/or cook food to meet departmental standards or as directed., • Measure, convert and make recipe substitutions without affecting quality., • Assist Supervisors, Sous Chefs and Chef De Cuisine to monitor culinary standards and operational guidelines including kitchen areas, food preparation activities and facilities., • Administer all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free., • Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness., • Knowledge and understanding of kitchen equipment to include safe operations and regulation of temperatures for proficient cooking times and temperatures., • Proficient at soups, sauces, starches, thickeners and emulsifiers., • Perform assigned function within the kitchen such as broiler, sauté, wok, grill, fryer, prep and production when needed., • Proficient in the butchery of all meats and seafood., • Assist Sous Chef with the training and development of culinary staff, • Assist Sous Chef in providing for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner., • Must adhere to regulatory, department and company policies., • Write prep list and take inventory., • Partner with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure guest satisfaction., • Exhibit excellent knife skills, classic cuts and sharpening., • Assist in operation of other food and beverage venues as needed., • Attend all departmental and company training programs or meetings as directed., • Must adhere to regulatory, department and company policies., • Properly maintains, cleans and sanitizes equipment and work areas to meet departmental standards or as directed., • Perform all job duties in a safe and responsible manner., • Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties., • Perform other job related and compatible duties as assigned QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. • Culinary or Associate's Degree or equivalent from two-year college or technical school; or equivalent combination of education and experience., • 3 years related experience and training., • Knowledge of applicable food preparation methods and measures for assigned function, • Ability to earn and maintain a current Food Handlers Card, • Must be able to acquire and maintain appropriate gaming license LANGUAGE SKILLS Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • Provide friendly, fast, and helpful customer service to all guests and team members., • Follow recipes to prepare and/or cook food to meet departmental standards or as directed., • Measure and convert recipes without affecting quality., • Perform assigned function within the kitchen such as broiler, sauté, Asian, prep and production when needed., • Accepts direction during day to day operations to ensure culinary standards and operational guidelines including kitchen areas, food preparation activities and facilities are met., • Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness., • Basic knowledge/understanding of kitchen equipment to include safe operations and regulation of temperatures for proficient cooking times and temperatures., • Partner with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction., • Must be familiar with and have exposure to prep list., • Take inventories., • Exhibit basic knife skills, classic cuts, and sharpening., • Assist in operation of other food and beverage venues as needed., • Attend all departmental and company training programs or meetings as directed., • Must adhere to regulatory, department and company policies., • Properly maintains, cleans, and sanitizes equipment and work areas to meet departmental standards or as directed., • Perform all job duties in a safe and responsible manner., • Meet department uniform, appearance, and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties., • Perform other job related and compatible duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. • One to three months of related experience and/or training, • Knowledge of applicable food preparation methods and measures for assigned function, • Ability to earn and maintain a current Food Handlers Card, • Must be able to acquire and maintain appropriate gaming license LANGUAGE SKILLS Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Description Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes a full-service spa and salon along with a rooftop pool deck – all opening in August 2025. Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help them both personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 and 2024 by San Diego’s Business Journal. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • Provide friendly, fast, and helpful customer service to all guests and team members., • Follow recipes to prepare and/or cook food to meet departmental standards or as directed., • Measure, convert and make recipe substitutions without affecting quality., • Work closely with Sous Chef to monitor culinary standards and operational guidelines including kitchen areas, food preparation activities and facilities., • Administer all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free., • Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness., • Complete knowledge and understanding of kitchen equipment to include safe operations and regulation of temperatures for proficient cooking times and temperatures., • Proficient at soups, sauces, starches, thickeners and emulsifiers., • Perform the functions of any culinary task assigned within kitchen such as broiler, sauté, Asian and prep when needed., • Proficient in the butchery of all meats and seafood., • Must adhere to regulatory, department and company policies., • Write prep list and take inventory., • Partner with culinary leadership to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction., • Exhibit excellent knife skills, classic cuts and sharpening., • Assist in operation of other food and beverage venues as needed., • Attend all departmental and company training programs or meetings as directed., • Must adhere to regulatory, department and company policies., • Properly maintains, cleans and sanitizes equipment and work areas to meet departmental standards or as directed., • Perform all job duties in a safe and responsible manner., • Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties., • Perform other job related and compatible duties as assigned QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. • Culinary or Associate's degree or equivalent from two-year College or technical school; or equivalent combination of education and experience., • Two years related experience and/or training., • Knowledge of applicable food preparation methods and measures for assigned function, • Ability to earn and maintain a current Food Handlers Card, • Must be able to acquire and maintain appropriate gaming license LANGUAGE SKILLS Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • Provide friendly, fast, and helpful customer service to all guests and team members., • Follow recipes to prepare and/or cook food to meet departmental standards or as directed., • Measure, convert and make recipe substitutions without affecting quality., • Work closely with Sous Chef to monitor culinary standards and operational guidelines including kitchen areas, food preparation activities and facilities., • Administer all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free., • Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness., • Complete knowledge and understanding of kitchen equipment to include safe operations and regulation of temperatures for proficient cooking times and temperatures., • Proficient at soups, sauces, starches, thickeners and emulsifiers., • Perform the functions of any culinary task assigned within kitchen such as broiler, sauté, and prep when needed., • Proficient in the butchery of all meats and seafood., • Must adhere to regulatory, department and company policies., • Write prep list and take inventory., • Partner with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction., • Exhibit excellent knife skills, classic cuts and sharpening., • Assist in operation of other food and beverage venues as needed., • Attend all departmental and company training programs or meetings as directed., • Must adhere to regulatory, department and company policies., • Properly maintains, cleans and sanitizes equipment and work areas to meet departmental standards or as directed., • Perform all job duties in a safe and responsible manner., • Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties., • Perform other job related and compatible duties as assigned QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. • Culinary or Associate's degree or equivalent from two-year College or technical school; or equivalent combination of education and experience., • Two years related experience and/or training., • Knowledge of applicable food preparation methods and measures for assigned function, • Ability to earn and maintain a current Food Handlers Card, • Must be able to acquire and maintain appropriate gaming license LANGUAGE SKILLS Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.

Job Description Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025. Jamul Resort offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 and 2024 by San Diego’s Business Journal. 1. Guest Service: • Greeting and welcoming guests in a friendly and professional manner., • Taking beverage orders from guests and relaying them to bartenders., • Ensuring prompt and courteous delivery of drinks to guests., • Assisting to handle guest inquiries, complaints, and requests to ensure satisfaction. 2. Bar Operations Support: • Assisting bartenders in preparing and serving alcoholic and non-alcoholic beverages., • Monitoring and maintaining the cleanliness of the bar area, ensuring that workstations are organized., • Refilling and stocking bar supplies, including glasses, napkins, straws, garnishes, and liquor., • Ensuring all necessary equipment is clean and functioning, such as cocktail shakers, ice machines, etc., • Assisting in the preparation of simple cocktails, soft drinks, and other beverages. 3. Cash and Inventory Management: • Assisting in tracking inventory and maintaining accurate records of stock levels., • Ensuring the proper handling of cash, processing guest payments, and making change., • Reporting low stock levels to the Bar Manager or Supervisor for replenishment. 4. Health and Safety: • Following all food safety and hygiene standards., • Ensuring the bar area complies with resort’s safety, sanitation, and health standards., • Handling glassware and bar equipment safely to prevent accidents., • Ensuring responsible service of alcohol by monitoring guest consumption. 5. Teamwork and Collaboration: • Working closely with other bar staff and kitchen personnel to ensure efficient operations., • Maintaining effective communication with other team members to ensure smooth service., • Assisting other areas of the resort as required, including serving drinks at events or private functions. 6. Other Duties: • Participating in training and development programs to improve service skills., • Assisting in setting up and breaking down the bar area for special events or daily operations., • Excellent customer service/communication skills, • Available to work required schedule which may include nights, weekends, holidays, and overtime as needed, • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. · Ability to earn and maintain Gaming License. · Ability to earn and maintain TiPS certification. · Ability to earn and maintain a current Food Handlers Card. · Ability to earn and maintain RBS Certification within 30 days of employment.