Call Center Representative
5 days ago
Phoenix
Job Description🌟 Now Hiring: Customer Service Representative (CSR) Location: Phoenix, AZ 85004 Schedule: Multiple shift options available (Central Time Zone based hours) Pay: $16.00/hr Start: ASAP ✨ About the Role We are seeking a dedicated, detail‑oriented Customer Service Representative to join a mission‑driven organization that supports transportation access for individuals with disabilities. As the frontline of our operation, you will play a critical role in assisting callers with eligibility services, coordinating transportation, completing administrative tasks, and ensuring a positive and supportive customer experience. This role is ideal for candidates who thrive in a fast‑paced environment, enjoy helping others, and are confident handling high‑volume, back‑to‑back calls. ⭐ What You’ll Do • Handle inbound and outbound calls to assist members, clients, and facilities with transportation coordination and eligibility verification., • Provide exceptional customer service to a diverse population, ensuring all callers feel supported and understood., • Schedule transportation in the most cost‑effective and compliant manner, meeting contract service levels., • Enter customer information accurately into internal systems and maintain up‑to‑date records., • Process and track replacement ID payments; assist with generating picture IDs., • Respond to customer inquiries, document complaints, and follow up as needed., • Support daily scheduling tasks for eligibility team members., • Manage office equipment (printers, copiers), vendor coordination, supply ordering, and basic administrative functions., • Maintain electronic filing systems and ensure scanned documents are organized and current., • Provide high‑quality reception coverage while demonstrating professional communication at all times., • Ensure HIPAA compliance and maintain strict confidentiality with all customer information.✅ Requirements, • Minimum 1 year of call center experience (any industry)., • Experience handling high‑volume calls (approximately 80+ per day) preferred., • Comfortable working with automatic dialer systems and continuous call flow., • Must have a dedicated workspace and internet speed of 30+ Mbps (no hotspots)., • Must NOT be in a caretaking role during work hours., • Strong customer service, communication, and data entry skills., • Ability to multitask effectively between calls and administrative duties.🏢 Work Environment, • Fully in‑office position during training at the Phoenix location., • Free employee parking available in an onsite parking garage., • After training, candidates may be eligible for hybrid options depending on performance and organizational need., • Calls originate from members across the country; schedules are based in Central Time., • While shift preference is noted, specific shifts cannot be guaranteed.🎯 Why You’ll Love This Role, • Meaningful work supporting ADA and disability‑based transportation access., • Stable, structured call center environment with clear expectations., • Opportunity to grow within administrative, eligibility, or customer service tracks. This is a Contract position based out of Phoenix, AZ. Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jan 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.