Customer Service & Order Entry Specialist
1 day ago
Phoenix
Job Description Customer Service & Order Entry Specialist Overview We’re a growing print and promotional products company seeking a highly organized and detail-oriented Customer Service & Order Entry Specialist. This role supports customers through every stage of the order and production process—ensuring accuracy, clear communication, and timely delivery. The ideal candidate thrives in a fast-paced environment, enjoys managing multiple projects, and takes pride in delivering excellent customer service. Key Responsibilities • Serve as the main point of contact for customers, managing orders from entry through fulfillment., • Enter and maintain order details accurately in the order entry system and QuickBooks., • Coordinate with vendors, production, and shipping to ensure on-time and accurate delivery., • Prepare purchase requisitions, invoices, and billing documents; verify pricing and discounts., • Track project status, update customers on timelines, and resolve any issues or delays., • Maintain current customer information and account records., • Support sales and account managers by ensuring smooth communication and order accuracy., • 2–5 years of experience in the print industry, preferably in areas such as small format printing, digital printing, signage, or large format printing, • Strong organizational and multitasking abilities, • High attention to detail and accuracy, • Excellent written and verbal communication skills, • Positive, professional attitude and team-oriented mindset, • Ability to thrive in a fast-paced environment, • Proficiency with QuickBooks and Microsoft Office, • High school diploma or GED required; some college or related coursework preferred, • Prior customer service, order entry, or project coordination experience, • Team-player environment, • Matched 401k, • Medical/Dental/Vision/Life insurance plans, • Monthly car allowance, • PTO, Vacation, Sick Leave, • FSA programs/HSA programs, • Compensation: $20-25/hr DOE