EDI and Allocation Customer Service Specialist
16 days ago
Los Angeles
Job DescriptionSalary: $27.40 - $32.69/hr ($57,000 - $68,000/yr) About Us Inspired by yogis, athletes, artists, and creatives worldwide, we create apparel collections to encourage the high vibration practices of living in gratitude, giving back, and choosing kindness. Our mission is to inspire positivity, generosity, kindness, and connectedness. Here at Spiritual Gangster, we offer flexibility with the opportunity for hybrid work. We offer awesome discounts on our clothing brands, year-round fun events as well as a robust benefits package! We believe our employees are our strongest asset and invest in their growth by focusing on developing their strengths. Summary The EDI and Allocation Customer Support Specialist supports the execution of wholesale orders by managing allocation, order flow, and EDI transactions across assigned accounts. This role monitors open orders, resolves exceptions related to inventory, shipping, and system errors, and serves as a key point of contact for internal teams, 3PL partners, and wholesale customers. The Specialist ensures accuracy, timeliness, and compliance throughout the order lifecycle while maintaining clear, proactive communication. This role plays a critical part in minimizing disruptions, reducing chargebacks, and delivering a high level of customer service. Essential Functions • Oversee entire wholesale order allocation., • Manage all EDI accounts, dropship accounts, and some regional specialty accounts., • Serve as a point of contact with the 3PL., • Responsible for all open orders for the sales team, ensuring ship dates/cancels are abided and any exceptions (product delays, warehouse issues, etc.) are surfaced and resolved., • Respond to daily customer inquiries regarding order statuses, shipping updates and delays with professionalism and efficiency., • Assisting with seasonal sample distribution for repsas well as key account sample coordination. Operations and Order Management • Oversee all allocation and picking of orders., • Review order entry for regional sales reps, • Manage short-ship issues and proactively address challenges to maintain customer satisfaction., • Notify sales representatives about delays, dropped styles, extension requests and tracking/ASN details to maintain clear and proactive communication., • Generate shipping labels Compliance and EDI Management • Own end-to-end EDI workflow: order receipt, acknowledgment, changes, ASN generation, invoice transmission, routing updates, and compliance., • Monitor and resolve all EDI errors, chargeback risks, and mapping issues across major platforms (Intertrade, GXS, DSCO, SPS, etc.)., • Ensure 100% accuracy and timeliness of EDI documents, routing requests, and retailer portal updates., • Follow up with sales representatives and buyers regarding pending bulk orders awaiting EDI transmission., • Enter, monitor and clean up bulk orders to maintain accuracy and efficiency., • Process return authorizations (RAs) and authorize credit memos/ refunds. System and Data Management • Upload UPC data into GXS and Intertrade catalogs manually on a seasonal basis., • Maintain 846 inventory feeds monthly for dropship accounts., • Monitor DSCO for shipping delays and maintain product inventory status., • Manage key account orders via Tradestone by downloading POs and uploading COO/fabric content. Inventory Allocation & Order Execution • Allocate inventory across wholesale accounts in alignment with sales priorities, product availability, and ship windows., • Monitor order status dailyidentify risks, delays, shortages, and escalate solutions quickly., • Manage order changes, backorders, and cancellations to protect sales while minimizing margin loss. Customer and Vendor Relations • Monitor and communicate production delays, work-in-progress (WIP) updates and seasonal drops to customers and sales reps., • Serve as point of contact for key accounts in relation to sales operations inquiries. Chargebacks • Serve as the point of contact for chargebacks for accounting., • Review chargebacks for all accounts with the internal team and validate in vendor portals., • Take steps to avoid chargebacks where possible - aka errors with POs, delayed shipments, shipping discrepancies at AMS, etc. Team Collaboration and Support • Collaborate with production and logistics teams to address and resolve inbound and outbound delays / issues. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m. This role allows hybrid work, generally requiring at least 3 days a week in the office, with several weeks per quarter requiring full time in person work to meet sample management and tradeshow requirements. Required Education and Experience • HS Diploma required, and ideally, some College coursework. Bachelor's degree preferred., • 2-3 years of experience in wholesale operations or EDI-related roles, • High level of proficiency in MS Office, particularly Excel spreadsheets Must be eligible to work in the United States. The company cannot sponsor Visas. EEO Statement It is the Companys policy to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, protected veteran, or disabled status. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time with or without notice.