Customer Service Representative Liaison
13 days ago
Fort Lauderdale
Job DescriptionDescription: Job Title: Customer Service Representative Liaison Work type: On-site About Us: Hallandale Pharmacy is a trusted, community-focused pharmacy dedicated to providing exceptional patient care, personalized medication solutions, and outstanding service. We specialize in custom compounding and collaborate with healthcare professionals nationwide to enhance patient well-being. As a 503A pharmacy, we adhere to the rigorous standards of the United States Pharmacopeia to ensure the highest quality and compliance in every prescription. Position Summary: We are currently seeking a Customer Service Liaison to join our team and play a vital role in supporting our mission to advance pharmaceutical care. This position is key in ensuring that patients, prescribers, and caregivers receive the assistance and support they deserve in a timely manner, via email, throughout their healthcare journey. BENEFITS & PERKS: • Health, dental, and vision insurance, • Paid Time Off, • Paid Sick Time, • Mental Health Support through Employee Assistance Program (EAP), • Paid Short-Term Disability, • Maternal and Paternal Leave, • Paid Bereavement Leave, • Paid Jury Duty, • Paid holidays, • Supportive, team-oriented work environment, • Opportunities for professional development and growth MAIN RESPONSIBILITIES: • Serve as the primary liaison for internal house accounts, ensuring accurate and timely communication., • Address internal questions, concerns, and requests related to house account activities., • Coordinate with internal teams to ensure requests, tasks, and follow-ups are completed promptly., • Manage and update account details, notes, and documentation in internal systems or CRM platforms., • Respond to customer service inquiries via email or Salesforce promptly and professionally., • Provide regular status updates to clients, patients, and internal teams., • Monitor and manage stopped orders daily, removing barriers to ensure timely processing., • Prioritize VIP or time-sensitive orders to meet service expectations., • Adhere to all company policies, procedures, and service protocols., • Ensure compliance with HIPAA and all regulatory requirements., • Investigate and resolve customer or internal issues with accurate documentation., • Collaborate with pharmacists, pharmacy technicians, and cross-functional teams to resolve issues., • Support process improvements to enhance communication and operational efficiency. SKILLS AND ABILITIES: • Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences., • Strong multitasking, prioritization, and organizational skills in a fast-paced environment., • High attention to detail and accuracy in documentation and case tracking., • Strong problem-solving skills with a solution-oriented mindset., • Ability to remain calm, professional, and empathetic under pressure., • Tech-savvy; comfortable using Salesforce, medical software systems, and MS Office., • Strong follow-up skills with the ability to track tasks and ensure timely completion., • Positive and professional attitude with strong relationship-building abilities., • Growth-oriented and eager to learn new skills and processes., • Bilingual in Spanish (preferred but not required). EDUCATION & EXPERIENCE: • High school diploma or equivalent (required); additional certification in pharmacy or healthcare-related fields is a plus., • Minimum of 2 years of prior experience in a customer service role, preferably in a healthcare or pharmacy setting., • Familiarity with Salesforce, medical software systems, or prescription processing is a plus. PHYSICAL REQUIREMENTS: • Ability to remain seated for extended periods throughout assigned shifts., • Prolonged periods of computer use and screen exposure. What Sets Us Apart: Join Hallandale Pharmacy as a valued member of our team and play a key role in supporting the executives who drive our mission forward. At Hallandale Pharmacy, we are a locally rooted organization dedicated to providing personalized, high-quality care to our patients and community. We pride ourselves on fostering a collaborative and supportive work environment where every team member’s contributions matter. If you are looking for a purpose-driven role that offers professional growth, meaningful impact, and the opportunity to be part of a company committed to excellence in patient care, Hallandale Pharmacy is the place for you. Requirements: