Front Desk Receptionist
29 days ago
Hollywood
Florida Concierge Medicine & Wellness Job Title: Front Desk Receptionist (Bi-lingual Spanish) Location: Hollywood Position Type: Full-time Reports To: Office Manager / Clinic Administrator Position Summary As the Front Desk Receptionist at Florida Concierge Med, you will be the first point of contact for our members and visitors. You’ll set a welcoming tone, manage check-in/check-out processes, answer phones and inquiries, and support a high-quality concierge medical experience. You’ll work in a fast-paced, service-oriented environment and collaborate closely with medical and administrative staff to ensure seamless operations. Key Responsibilities • Greet members and guests warmly in person and by phone, confirm appointments, check them in, and direct them to the appropriate staff., • Answer, route, and manage incoming calls and email inquiries, providing clear information or transferring to the right person., • Verify member information, update records in the clinic’s database or electronic health record (EHR), and maintain confidentiality of patient data., • Schedule and confirm appointments, manage cancellations, rescheduling and wait-lists to optimize provider time and clinic flow., • Process member payments and co-payments at check-out, issue receipts, and collaborate with billing or membership services as needed., • Maintain a clean, organized, and professional front-desk environment and waiting room to reflect the concierge level of service., • Assist with general administrative tasks: scanning documents, filing, managing supplies, assembling member packets, and preparing check-in materials., • Collaborate with clinical and membership teams to communicate member or patient needs, relay messages, and escalate issues when necessary., • Uphold Florida Concierge Med’s values and brand by providing exceptional service, anticipating member needs, and ensuring a premium experience. Required Qualifications • High School diploma or GED required; Associate or Bachelor’s degree preferred., • Previous experience (1-2 years) in a medical office, clinic reception, concierge setting, or customer-service role is strongly preferred., • Excellent customer service, interpersonal skills, and professionalism with the ability to interact with diverse members and visitors., • Proficiency with common computer applications (Microsoft Office) and ability to learn clinic software / EHR systems., • Strong verbal and written communication skills; ability to manage multiple tasks, stay organized, and work independently., • Knowledge of medical office processes, appointment scheduling, or basic billing is a plus., • Must maintain confidentiality, follow HIPAA and other applicable regulations., • Bilingual (English/Spanish) is required. Working Conditions & Schedule • Full-time hours, Monday through Friday, standard business hours (some flexibility may be required based on clinic events or extended hours)., • Work environment is a medical concierge clinic: professional, member-focused, fast-moving, and team-oriented. Salary & Benefits • Competitive hourly wage or salary (based on experience)., • Benefits available: medical, dental, vision, life insurance, paid time off (depending on full-time status) and other perks aligned with a concierge practice culture.