Trabajos Customer Service en High Point, North CarolinaCrear alertas

Job Description Customer Experience Manager Location: High Point, NC Hours: Monday – Friday/ 8am-5pm Job Type: Exempt Direct Reports: 4 Managers Report To: Director of Operations Department: Service JOB SUMMARY Pella Carolina, Inc is looking for a Customer Experience Manager for our Greensboro, NC location. We need a confident, talented individual who is focused on details and thrives on a challenge. We provide an independent, exciting, fast-paced, and fun work environment. The Customer Experience Manager will be responsible for the Installation and Service teams ensuring strategic planning and collaboration for the entire customer experience. ESSENTIAL DUTIES AND RESPONSIBILITIES • Always exhibits the highest standard of personal ethics and adhere to all Pella Carolina policies., • Promote a culture of safety and accountability by adhering to established protocols, proactively identifying potential risks, and fostering a workplace environment where safety is a shared priority., • Lead by example in managing, mentoring, and developing a high-performing team focused on delivering exceptional customer experiences., • Oversee the full life cycle of project execution, including scheduling, resource allocation, and quality customer service., • Champion quality control practices to ensure all installations meet company standards and meet customer expectations., • Proactively identify challenges and implement timely, effective solutions that enhance operational success for install and service team., • Monitor and manage operating expenses, ensuring alignment with established budgetary targets., • Foster cross-functional collaboration to build synergy between departments and strengthen overall organizational performance., • Build organizational capacity by recruiting, onboarding, and evaluating third-party installers and field service partners as needed, • Utilize dashboards and performance metrics to monitor key indicators and inform data-driven decisions., • Conduct regular performance assessments and assist managers to deliver constructive feedback to team members., • Lead through innovation, fostering a culture that embraces change and continuous growth., • Ensure team members fully and effectively utilize core systems (OMS, Salesforce/PIES, PQM, Service platforms); address any deficiencies promptly., • Bachelor's degree preferred, • Five (5) plus years of experience in Customer Service or Project Management, • Three (3) years management experience, • Competitive Compensation., • Insurance (medical, dental, vision)-First of the month after 30 days of employment., • Flexible Spending Account (FSA) to manage health and dependent care expenses., • Life Insurance., • 401(k)/ 401(k) matching-50% up to 6% after 1 year of employment., • Profit sharing for additional financial rewards., • 9 Paid Holidays., • Generous Vacation/ PTO for work-life balance., • Tuition Reimbursement to support your professional growth., • Onsite Chaplin and Bible study programs if needed for spiritual support., • On-site weight room for wellness., • Culture- We are a team-oriented company. We believe in our employees and strive to improve the lives of those we touch., • Benefits- Comprehensive benefit packages, • Growth- We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees., • Work-Life Balance- We take pride in our employees having a well work-life balance, • Our People- Here you will work side by side with very knowledgeable people in the industry and build relationships that last.

Job Description Job Summary: The Sales Center Customer Representative is responsible for all aspects of customer care, ensuring the highest level of professionalism and customer service. This role involves answering customer questions via phone and email, addressing, and resolving customer issues, entering orders into the system, and following up to ensure customer satisfaction. The representative follows established procedures to provide answers or refers calls to appropriate staff, handling typical questions focused on order status, product information, account status, pricing, and services. Major Responsibilities/Activities: Customer Interaction: • Field inbound customer service support calls, often during periods of high volume., • Take sales calls, offer required upsells, make compelling offers, present appropriate alternatives, and ask for the sale., • Act as a liaison to the sales team and share leads., • Apply active listening skills, interject, and paraphrase appropriately to best understand the customer’s needs and wants., • Provide knowledgeable answers to questions about products, pricing, and availability., • Help customers navigate the website and place orders online., • Work with customers to resolve product returns, shipping inquiries, and order status questions., • Process orders in a fast-paced environment., • Edit orders received for price and specifications., • Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed., • Accurately enter data into the computer system., • Record or file copies of orders received., • Follow up on orders to ensure delivery by specified dates., • Compute price, discount, and shipping charges as required., • Receive and check customer complaints., • Confer with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments., • Make sure that quotes are processed through the quoting process in a timely manner., • Type quotes and maintain files for all processed quotes., • Perform various administrative support tasks including invoicing, filing, payment processing, customer account creation maintenance, and validating special orders to factory records., • Troubleshoot customer service problems., • Work with internal departments to meet customer needs., • High School Diploma, • One year of professional customer service experience preferred but not required, • Experience in a manufacturing or garage door industry preferred Essential Mental/Physical Functions: • Read and interpret documents such as procedure manuals, work instructions, software manuals., • Write routine reports and correspondences., • Speak and communicate well with customers., • Perform basic mathematical functions including add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals and must also be able to calculate percentages., • Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form., • Complete tasks on time ensuring that Customer Service does not create delays in production because of missed cut-offs., • Become familiar with all products lines and customer base., • Become familiar with the computer system (SAP) and be able to input and retrieve data., • Individuals may need to sit or stand as needed., • May require walking primarily on a level surface for specific periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day., • Proper lifting techniques required. May include lifting up to 25 pounds for files. Hörmann is a premier manufacturer of garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability, and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company. As an international corporation Hörmann LLC prizes diversity in all positions; therefore, candidates with second language ability especially in Spanish or German will be given additional consideration; however, fluency in English is required. Hörmann is an Equal Opportunity Employer with a diverse employment environment. Hörmann is committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws. Additional Comments Hörmann offers a comprehensive, competitive benefit package including medical, dental, vision, life, and supplemental insurance plans, 401(k) with employer match, as well as vacation and holiday pay. Hörmann is a drug-free workplace. All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test.

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Accept customer calls and return customer. Handle incoming customer service calls. Work and learn from management teams to stay up to date on new products, services, and policies.

Roses - JobID: 3b299a72-b9f6-402e-a001-c1b47534b2c3 [Retail Associate / Team Member] As a Customer Service Associate at Roses, you'll: Provide customer engagement in positive and approachable manner; Assist in maintaining a clean, well-stocked store for customers during their shopping experience; He

Up to $25 per hour / Medical, dental & vision / 401k match / PTO / Tues-Sat 8a-4:30p CST - As a Customer Service Advocate at iRhythm Technologies, you will: Answer inbound calls in our Contact Center; Verify and investigate patient insurance, estimate benefit coverage and out of pocket costs, and di

Retail Associate / Team Member] As a Customer Service Associate at Family Dollar, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep the store well-stocked, and recove

Call Center / Customer Service / Remote] - Anywhere in U.

Up to $42K per year / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Transamerica, you will: Handle incoming customer inquiries via phone, email, and chat; Provide accurate and timely responses to customer questions and concerns; Troubleshoot and resolve customer issues e

Call Center / Fully Remote] - Anywhere in U. Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transportation

Call Center / Fully Remote] - Anywhere in U.Both PT & FT Available / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transpor

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at OneTouch Direct, you will: Respond to customer inquiries and concerns in a timely and professional manner; Provide accurate information and solutions to customer issues; Maint

Call Center / Remote] - Anywhere in U. Up to $25 per hour / Medical, dental & vision / 401k match / PTO / Sun-Thurs 11:30p-7:30a CST - As a Customer Service Advocate at iRhythm Technologies, you will: Answer inbound calls in our Contact Center; Verify and investigate patient insurance, estimate bene

Customer Service Representative.Location: 1020 Randolph St, Thomasville, North Carolina 27360 United States of America.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Repr

You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. Working as part of a team to accomplish daily goals. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise partici

Customer Service / Fully Remote] - Anywhere in U.

Customer Support / Remote] - Anywhere in U.Up to $21 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Batesville, you will: Respond to customer inquiries and concerns in a timely and professional manner; Provide product and service information to customers; Troub

Customer Support / Remote] - Anywhere in U.Competitive pay + bonuses / Comprehensive health benefits / 401k match / PTO - As a Customer Service Rep at Turning Point Global Solutions LLC, you will: Communicate effectively with customers through various channels such as phone, email, and chat; Provide

Competitive pay - As a Client Support Specialist at Baylor Genetics, you will: Communicate effectively with clients via phone, email, and chat to provide exceptional customer service; Collect and document client information accurately and efficiently to ensure prompt resolution of inquiries; Utilize

Dollar Tree - 2850 S Main Street [Retail Associate / Team Member] As a Customer Service Associate at Dollar Tree, you'll: Assist customers with questions and recommendations; Manage sales transactions while working assigned cash register; Maintain security of cash and protect company assets; Keep th

Customer Service / Fully Remote] - Anywhere in U.

Customer Support / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Copart, you will: Manage incoming calls and emails from customers, responding promptly and professionally; Provide accurate and timely information to customers r

Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Trader Interactive, you will: Communicate effectively with customers via phone, email, and chat to resolve inquiries and issues; Provide exceptional service by identifying and addressing customer needs; Main

Lead Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Lead Customer Service Representative, you will enjoy:.Medical, Vision,

Lead Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Lead Customer Service Representative, you will enjoy:.Medical, Vision,

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957.

The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist. Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess

Customer Service Representative.At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our loc

Medical, dental & vision / Laptop provided / Home office stipend / Monthly cell phone & internet credit - As a Customer Service Associate at Peerspace, you will: Respond to customer inquiries and concerns via phone, email, and live chat; Provide accurate and timely information to customers regarding

Call Center / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k matching / PTO - As a Customer Service Rep at Beyond Finance, you will: Assist customers with inquiries and complaints via phone, email, and chat: Provide excellent customer service by actively listening, showing

Customer Service / Remote] - Residents of NC / Independent Contractor / Full or Part Time / Available at least 20 hours per week / Set your own schedule within hours of operation (Mon-Fri 8am to 7pm ET) / $12 per hour - As a Customer Service Rep you'll: Be the first point of contact for patients nee

Customer Support / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO / Paid training - As a Customer Service Rep at InteLogix, you will: Serve as the primary point of contact for customers who have questions about their utility service; Provide exceptional customer serv

Customer Service / Fully Remote] - Anywhere in U. Competitive salary / Comprehensive benefits / Training provided - As a Billing Rep you'll: Answer heavy call volume in a remote call center environment; Answer patient questions and address concerns in a friendly and empathetic manner; Forward calls

Call Center / Remote] - Anywhere in U. Competitive pay - As a Customer Service Associate at DMR Technologies, you will: Answer and route incoming phone calls with professionalism and care; Provide general information or direct inquiries to the correct internal teams; Maintain accurate call logs and

Customer Support / Remote] - Anywhere in U.Up to $25 per hour - As a Customer Service Rep at Archive Resale, you will: Provide exceptional customer service to clients through phone, email, and chat; Troubleshoot and guide customers through any questions or concerns; Utilize company software to track

Customer Support / Remote] - Anywhere in U.Up to $41K per year / Benefits - As a Customer Service Associate at Mitratech, you will: Respond to customer inquiries in a timely and professional manner; Troubleshoot and resolve customer issues efficiently; Maintain accurate records of customer interacti

Customer Support / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Associate at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and bi

Customer Support / Remote] - Anywhere in U.Competitive pay - As a Customer Service Rep at Moultrie, you will: Respond to customer inquiries via phone, email, live chat and text in a timely and professional manner; Troubleshoot and resolve customer issues and concerns; Provide accurate and helpful in

CSR / Remote] - Work from Anywhere in U.Company Match / Paid Vacation / Health Insurance (Available Immediately) - As a Call Center Representative at 160 Driving Academy, you will: Answer incoming calls and respond to customer inquiries manage a high volume of customer calls with professionalism and

Front End (7211973) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957.

Customer Service Representative.Are you a detail-oriented, proactive individual with a passion for organization and customer satisfaction? LaSalle Network is currently working with a client who is seeking a Customer Service Representative to join their growing team.This role is onsite, based out of

Customer Support / Remote] - Anywhere in U.Up to $20 per hour - As a Customer Service Rep at Promenade, you will: Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email; Listen to customer inquiries, diagnose issues, and provide helpful solu

Medical, dental & vision / 401k match / PTO / Equipment provided / Internet stipend - As an Inbound Customer Service Rep, you will: Answer inbound calls and provide clear, helpful information about services and claims; Log data into our propriety medical bill review system; Regularly operate across

Up to $65K per year / Extremely flexible hours - As a Customer Service Agent you'll: Book air and ground transportation for clients; Research and locate the best pricing and options for clients based on their needs; Book hotel reservations for clients in their desired location; Plan and promote acco

Answers questions and provides customer education regarding products/services. This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. Assesses c

Competitive salary and benefits / Flexible hours - As a Customer Service Agent at Trust Wallet, you will: Provide exceptional customer service to our clients through various communication channels such as email, live chat, and calls; Assist customers with troubleshooting and resolving issues related

Customer Service / Remote] - Anywhere in U.

This position is a work from home position. APPLY) An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.