Automotive Assistant Manager
21 days ago
High Point
Job DescriptionBenefits: • Company car, • Company parties, • Competitive salary, • Dental insurance, • Employee discounts, • Free food & snacks, • Health insurance, • Opportunity for advancement, • Training & development Responsibilities Customer Relations Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure. • Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection., • Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers., • Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card., • Remind departing customers to submit feedback about their visit., • Thank all departing customers and remind them to return., • Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required, • Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies), • Schedule employees for effective center coverage and efficient use of labor; Ensure accurate time-clock use, • Prepare payroll each pay period, • Maintain accurate and complete employee filesCenter Operations, • Ensure proper execution of all activities in the service bays, • Print and monitor daily, weekly, and monthly sales and inventory reports, • Monitor cash register functions and credit card handling, • Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s), • Perform daily close-out procedure, • Prepare weekly and monthly paperwork, • Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts, • Ensure cleanliness and appeal of entire site, • Maintain safe working environment, • Write and mail customer thank you notes, • Solicit fleet accounts, • Plan and execute local center marketing functions, • Participate in community activities, • Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills, • Basic literacy (ready, writing, math skills); Verbal communication skills, • Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools, • Discounted Services for Employees, • Flexible Hours, • Opportunities for Advancement