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OtherCustomer support analyst jobs in United States
Are you a business? Hire customer support analyst candidates in United States
- SCI
Procurement Officer10 days ago$23.3–$24.7 hourlyPart-timeWashingtonNo Experience? No Problem! Here at SCI - we believe in giving everyone a chance to excel. You don't need prior experience to thrive in our remote roles; we will provide you with the training and support you need to succeed. If you're eager to learn and grow, we encourage you to apply. Hiring a procurement Specialist/ Analyst to support our shared services enterprise procurement team. Our team is comprised of five procurement teams responsible for buying our I.T materials and services across a range of components and hardware from our verified supliers and vendors through complex technical and facilities services. The procurement team manages and facilitates procurement from purchases through payment to support the donation of the required IT equipments. The Non-Product procurement team is a high volume, fast paced team that relies heavily on metrics to drive value throughout the end-to-end procurement process. Our ideal candidate will be able to manage multiple priorities, facilitate inspection of packages received and delivery, and develop lasting relationships with the supply base. Primary Responsibilities: 1. Reshipping, sorting and repackaging of delivered goods. 2. Obtaining proposal/quotation activities 3. Documentation write-up 4. Selecting qualified suppliers and perform due diligence 5. Package management and delivery assurance 6. Review of statements of Work 7. Creating Non-Disclosure Agreements and/or Proprietary Information Experience in any of the following: 1. Purchase order management on online stores (Walmart, Target, Bestbuy, affirm) including documentation 2. Excellent time management skills, with the ability to manage multiple priorities simultaneously 3. Understand how to identify and escalate issues (how and when) 4. Experience with analysis and problem solving 5. Negotiation skills (internal, across the businesses; external with suppliers) 6. Leadership skills – influence, presence, ability to interface internally and with suppliers 7. Ability to effectively interface with senior management on major matters pertaining to its policies, plans, and objectives 8. Ability to develop peer relationships with senior executives, cross functional teams, customers, and program manager
No experienceEasy apply - Technocrat consultant
Senior Business Analyst2 months agoFull-timeJersey CityPosition: Sr. Business Analyst Department/Program: Financial Modeling Job Description & Qualification Notes: Sr. Business Analyst Financial Modeling department Requirements gathering Working on white papers Former financial modeler in the past, or developer background is a plus Senior Business Analyst Responsibilities: Collaborate with business units and IT teams to understand, document, and analyze business processes and requirements. · Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards. Participate in Agile ceremonies including sprint planning, review, and retrospectives. Communicate tradeoffs to business partners and work with them to shape requirements accordingly. Translate business ness or user requirements into clear, detailed functional and non-functional requirements for IT solutions. · Work with business and delivery teams to prioritize requirements. Conduct data analysis and utilize business intelligence tools to provide actionable insights and support decision-making. Document current processes and models to understand inefficiencies or gaps. Identify and assist in prioritizing opportunities to streamline business processes. Qualifications: · Bachelor’s degree (or equivalent years of experience) in Business, Information Technology, or related field. Minimum of 5+ years of experience as a Business Analyst in an IT environment. Strong understanding of business process mapping, requirements gathering techniques, and Agile practices. Excellent verbal and written communication skills, capable of conveying technical and Agile-related information to non-technical stakeholders. Demonstrated problem-solving and critical thinking skills. Proficiency in Microsoft 365 Office Suite and familiarity with Agile planning and collaboration tools. · Hands-on experience working with senior leadership/stakeholders · Strong customer focus, with the ability to gather and apply feedback effectively. · Expertise in managing and prioritizing backlogs · Proficiency in defining clear and detailed requirements (User stories) for the development team. Experience in the secondary mortgage industry · Experience of data experience (financial modeling and engaged with model owners) Skills / Certifications · Bachelors’ degree required / MBA preferred · Excellent cross-functional team experience · Experience working with Agile tools (Jira, Confluence, etc) · Strong familiarity with design thinking and human centered design
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