Customer support representative jobs in Rome, New YorkCreate job alerts

Job DescriptionBenefits: • Simple IRA, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Answer customer inquiries and provide policy information., • Assist clients with policy changes and updates., • Process insurance claims and follow up with clients., • Maintain accurate records of customer interactions.QUALIFICATIONS:, • Strong communication and interpersonal skills., • Detail-oriented and able to multitask., • Previous customer service experience preferred.

Job DescriptionBenefits: • Simple IRA, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Manage customer inquiries and resolve issues., • Maintain client records and update information as needed., • Assist with customer retention strategies., • Coordinate with other departments to ensure customer satisfaction.QUALIFICATIONS:, • Strong communication and problem-solving skills., • Experience in customer service preferred., • Ability to handle high-stress situations calmly.

Job DescriptionDescription: • EXCELLENT BENEFITS * AMAZING TEAM * APPLY TODAY * A Great Place to Work. A Great Place to Receive Care! Our Nursing Home Facility located in Rome, NY is seeking an experienced full-time Resident Finance Coordinator. Betsy Ross Nursing & Rehab Center is a 120-bed facility offering excellence in rehabilitation and skilled nursing care in a lovely homelike environment undergoing AN EXCITING LARGE-SCALE RENOVATION UNDER NEW MANAGEMENT AND ADMINISTRATION! With a focus on rehabilitation and recovery, our skilled team of therapists and healthcare professionals assist residents in achieving optimal health and well-being. Our mission is to provide high quality care to all with respect and compassion through a team approach that focuses on personalized goals. We offer EXCELLENT Aetna Health benefits 1st of the month after hire date, along with other key benefits to those who qualify! Medical Biller Job Summary: You play a key role in managing NYS Medicaid applications, insurance verifications, and financial processes to ensure accurate records and timely reimbursements for residents. This role is responsible for processing claims, verifying patient information, managing collections, and ensuring compliance with billing regulations. • Verify census data and maintain financial classes and authorizations for billing accuracy., • Submit medical claims to insurance companies and government programs (Medicare & Medicaid) accurately and in a timely manner., • Work with vendors to obtain ancillary charges and input them into the billing system., • Review, correct, and resubmit denied or rejected claims to maximize reimbursement., • Conduct follow-ups on unpaid claims, manage collections, and resolve billing discrepancies., • Collaborate with healthcare providers to obtain necessary documentation for accurate billing., • Bill and collect on private pay accounts and monthly income., • Post cash receipts for all deposits in a timely manner., • Verify and update patient admissions, insurance information, and financial data in all relevant systems., • Participate in internal and external financial audits to ensure compliance., • Provide information for the yearly RHCF (Residential Health Care Facility) report., • Attend Utilization Review (UR) meetings weekly and Corporate Compliance meetings monthly., • Act as a backup to the Financial Coordinator when needed., • Work with collection attorneys and consultants on outstanding accounts., • Submit insurance re-credentialing forms as required., • Generate reports and provide billing information requested by management., • Perform the Finance Coordinator’s duties and responsibilities as needed and in the absence of the Finance Coordinator., • Financial Coordinator assists residents and representatives in completing NYS Medicaid applications, • Financial Coordinator meets with new residents/representatives within 48 hours of admission to review financial obligations, • Coordinate with DSS Case Workers to ensure timely application processing, • Maintain accurate payer source records; report updates to VP of Finance/Administrator, • Financial Coordinator fulfills 3559 county reporting obligations, • Refer complex cases to attorneys and liaise on documentation requirements, • Collaborate with in-house biller on Medicaid status and billing needs, • Handle insurance verifications, pre-authorizations, and financial pre-screening, • Respond to billing inquiries and assist with healthcare provider information requests, • Manage Social Security Representative Payee and Direct Deposit forms, • Complete annual Medicaid and insurance re-certifications (MLTC, Medicare, etc.), • Participate in weekly UR meetings and share updated insurance information, • Support annual financial reporting, surveys, and audits, • Perform office duties: census entry, mail sorting, UPS scheduling, and file management, • Flexibility to perform additional tasks as assignedRequirements:, • Proven experience in a skilled nursing facility (SNF), long-term care, or healthcare setting with a focus on medical billing and coding., • Strong knowledge of medical terminology and the ability to interpret medical records accurately., • Proficiency in ICD-9, ICD-10, CPT, and HCPCS coding., • Experience with Medicare, Medicaid, managed care, and private insurance billing., • High-level proficiency with billing software and PC-based applications, including Microsoft Excel., • Excellent attention to detail, organizational skills, and ability to meet strict deadlines., • Strong communication skills to effectively interact with patients, insurance providers, and healthcare professionals., • Commitment to maintaining confidentiality and adherence to HIPAA regulations., • Ability to work independently as well as in a team-oriented environment., • Flexibility to perform additional tasks as assigned., • Minimum 2 years of Bookkeeping experience and proficiency in NYS Medicaid application processes., • Excellent communication and organizational abilities., • Capacity to thrive under pressure and adaptability to changing demands, • Superlative customer service acumen, • Proficient in using billing software and Microsoft Office applications (Excel, Word, Outlook), • Strong communication skills to effectively interact with patients, insurance providers, and healthcare professionals., • Ability to work independently as well as in a team-oriented environment., • Flexibility to perform additional tasks as assigned., • Commitment to maintaining confidentiality and adherence to HIPAA regulations., • Excellent communication and interpersonal skills., • Ability to prioritize responsibilities, meet deadlines, and manage time. *Disclaimer: This is a general job summary for advertisement purposes only. A full comprehensive job description can be provided upon request or during the hiring process.

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. • Role models established customer experience practices with internal and external customers, • Supports and embodies a positive store culture through honesty, integrity, and respect, • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures, • Promotes credit and loyalty programs, • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards, • Accurately processes and prepares merchandise for the sales floor following company procedures and standards, • Initiates and participates in store recovery as needed throughout the day, • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store, • Provides and accepts recognition and constructive feedback, • Adheres to all labor laws, policies, and procedures, • Supports and participates in store shrink reduction goals and programs, • Participates in safety awareness and maintains a safe environment, • Possesses excellent customer service skills, • Able to work a flexible schedule to support business needs, • Possesses strong communication and organizational skills with attention to detail, • Capable of multi-tasking, • Able to respond appropriately to changes in direction or unexpected situations, • Capable of lifting heavy objects with or without reasonable accommodation, • Works effectively with peers and supervisors, • Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 225 Erie Blvd West Location: USA Marshalls Store 0251 Rome NY This position has a starting pay range of $15.50 to $16.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Up to $52K per year / Competitive benefits - As a Customer Support Rep you'll: Provide email, chat and SMS support to Customers, Luggers & Retailers; Achieve world-class customer satisfaction ratings; Perform real-time analysis and problem-solving of orders to provide optimal solutions for Lugg stak

Competitive pay / Flexible hours / Health benefits / Retirement plan match / PTO - As a Customer Support Rep at AssetWatch, you will: Provide excellent customer service to clients by answering their inquiries and resolving their issues in a timely and professional manner; Maintain accurate records o

Customer Service / Remote] - Anywhere in U.

Customer Service / Remote] - Anywhere in U.Up to $64,250 per year / Health, dental & vision / 401k match / PTO - As a Customer Support Rep at Manulife John Hancock, you will: Assist customers with inquiries and provide solutions to their concerns; Maintain a high level of professionalism and custome

Competitive Pay - As a Customer Support Rep you'll: Help customers with technical and non-technical inquiries across multiple channels (Email and Live Chat); Engage in meaningful conversations with customers and problem-solve when things don't go quite right; Ensure customer satisfaction by meeting

Up to $70K per year / Health, dental & vision / 401k / PTO - As a Customer Support Rep at GreenSpark, you will: Educate customers on our products and services; Troubleshoot and resolve customer issues; Maintain accurate and detailed records of customer interactions; Provide timely and professional r

Up to $20 per hour - As a Customer Support Rep you'll: Answer inbound calls, emails, and chats, and take required actions to assist the customers; Anticipate customers' potential needs, and determine appropriate response; Provide comprehensive and accurate responses by consulting available resource

Up to $64,250 per year / Health, dental & vision / 401k match / PTO - As a Customer Support Rep at Manulife John Hancock, you will: Assist customers with inquiries and provide solutions to their concerns; Maintain a high level of professionalism and customer service at all times; Respond to customer

Up to $52K per year / Competitive benefits - As a Customer Support Rep you'll: Provide email, chat and SMS support to Customers, Luggers & Retailers; Achieve world-class customer satisfaction ratings; Perform real-time analysis and problem-solving of orders to provide optimal solutions for Lugg stak

As a Customer Support Rep at ECP, you will: Provide exceptional customer service to clients via phone, email, and chat; Answer incoming inquiries and troubleshoot issues efficiently and accurately; Maintain a high level of professionalism and empathy while addressing customer concerns; Utilize compa

Up to $27 per hour + bonus / Full benefits - As a Customer Support Rep you'll: Provide concierge-style service to the CrossFit community, cultivating lifetime loyalty to the brand by fielding inquiry emails; Resolve (or escalate) customer inquiries, complaints, and feedback quickly and efficiently;

Up to $20 per hour - As a Customer Support Rep you'll: Answer inbound calls, emails, and chats, and take required actions to assist the customers; Anticipate customers' potential needs, and determine appropriate response; Provide comprehensive and accurate responses by consulting available resource

Competitive Pay - As a Customer Support Rep you'll: Help customers with technical and non-technical inquiries across multiple channels (Email and Live Chat); Engage in meaningful conversations with customers and problem-solve when things don't go quite right; Ensure customer satisfaction by meeting

Up to $70K per year / Health, dental & vision / 401k / PTO - As a Customer Support Rep at GreenSpark, you will: Educate customers on our products and services; Troubleshoot and resolve customer issues; Maintain accurate and detailed records of customer interactions; Provide timely and professional r

Up to $27 per hour + bonus / Full benefits - As a Customer Support Rep you'll: Provide concierge-style service to the CrossFit community, cultivating lifetime loyalty to the brand by fielding inquiry emails; Resolve (or escalate) customer inquiries, complaints, and feedback quickly and efficiently;

Competitive pay - As a Customer Support Rep at Entrepreneur Babes, you will: Respond to customer inquiries and concerns in a timely and professional manner; Communicate with customers through various channels such as email, phone, and chat; Provide product information and support to customers; Troub

Up to $27 per hour + bonus / Full benefits - As a Customer Support Rep you'll: Provide concierge-style service to the CrossFit community, cultivating lifetime loyalty to the brand by fielding inquiry emails; Resolve (or escalate) customer inquiries, complaints, and feedback quickly and efficiently;

Competitive pay - As a Customer Support Rep at Entrepreneur Babes, you will: Respond to customer inquiries and concerns in a timely and professional manner; Communicate with customers through various channels such as email, phone, and chat; Provide product information and support to customers; Troub

Competitive pay / Flexible hours / Health benefits / Retirement plan match / PTO - As a Customer Support Rep at AssetWatch, you will: Provide excellent customer service to clients by answering their inquiries and resolving their issues in a timely and professional manner; Maintain accurate records o

Up to $70K per year / Health, dental & vision / 401k / PTO - As a Customer Support Rep at GreenSpark, you will: Educate customers on our products and services; Troubleshoot and resolve customer issues; Maintain accurate and detailed records of customer interactions; Provide timely and professional r

Competitive pay - As a Customer Support Rep at Entrepreneur Babes, you will: Respond to customer inquiries and concerns in a timely and professional manner; Communicate with customers through various channels such as email, phone, and chat; Provide product information and support to customers; Troub

As a Customer Support Rep at ECP, you will: Provide exceptional customer service to clients via phone, email, and chat; Answer incoming inquiries and troubleshoot issues efficiently and accurately; Maintain a high level of professionalism and empathy while addressing customer concerns; Utilize compa

Provide customer service and sales in a professional manner. Handle over the phone sales and customer inquiries. Prepare invoices and quotes for customers.

Gain knowledge of customer’s business operations and coordinating multiple and diverse options for selling the company’s products to each. Ability to work a flexible schedule depending upon the needs of customers. Wilson Daniels Wholesale is seeking a Sales Representative in Westchester County/H

Up to $23 per hour / Medical, dental & vision / 401K - As a Call Center Rep you'll: Handle inbound calls, conducting initial screenings and assessments to gather vital information; Provide compassionate support to individuals in crisis, offering appropriate resources and referrals; Maintain accurate

K per year / Medical, dental & vision / 401K / PTO - As a Customer Support Specialist at Second Nature, you will: Respond to customer service emails, calls and chats with a customer centric attitude; Resolve issues with urgency, notifying the customer if it will take longer; Develop a clear understa

Medical, dental & vision / 401k / PTO - As a Customer Support Specialist at Vori Health, you will: Respond to and resolve incoming messages, calls, and tickets from patients and team members, using discretion and responding in a timely and hospitable manner to meet our world-class service levels; Pr

Up to $75,900 per year / Flexible schedule / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist at MeridianLink, you will: Provide exceptional customer service to clients via phone, email, and chat; Resolve customer inquiries and complaints in a timely and professional ma

Competitive pay - As a Customer Support Specialist at Repairify, you will: Provide excellent customer service by answering phone calls, responding to emails, and resolving customer inquiries in a timely and professional manner; Troubleshoot and resolve technical issues related to our products and se

Competitive pay - As a Customer Support Specialist at foreUP, you will: Monitor and respond to customer inquiries via phone and email; Provide excellent customer service by resolving issues and answering questions in a timely and professional manner; Utilize various software programs to troubleshoot

Communicate between sales, marketing, and support teams to improve customer experience. Travel within assigned territory is up to 50% and will provide customer-focused service and effectively support business goals. Manage all leads and customers within a defined territory.

Up to $26 per hour / Health, dental & vision / 401k matching / PTO / Equipment provided - As a Customer Support Specialist at Mudflap, you will: Communicate effectively with customers to provide timely and accurate resolutions to their inquiries; Maintain a high level of customer satisfaction by han

Up to $75,900 per year / Flexible schedule / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist at MeridianLink, you will: Provide exceptional customer service to clients via phone, email, and chat; Resolve customer inquiries and complaints in a timely and professional ma

Up to $29 per hour / Health, dental & vision / 401k match / PTO - As a Customer Support Specialist at AIA Contract Documents, you will: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner; Use Zendesk (or other customer support software) to mana

Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist at Synapse Health, you will: Provide exceptional customer service to clients and customers; Troubleshoot and resolve any issues or concerns raised by customers; Maintain accurate and detailed records of

Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about our products and services in order to effect

Competitive pay / Benefits / Paid training - As an Inbound Sales Rep at SP Data Digital, you will: Conduct outbound sales calls to potential customers in a professional and persuasive manner; Follow up with leads and maintain accurate records of all sales activities; Build and maintain strong relati

Up to $29 per hour / Health, dental & vision / 401k match / PTO - As a Customer Support Specialist at AIA Contract Documents, you will: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner; Use Zendesk (or other customer support software) to mana

Medical, dental & vision / 401k / PTO - As a Customer Support Specialist at Vori Health, you will: Respond to and resolve incoming messages, calls, and tickets from patients and team members, using discretion and responding in a timely and hospitable manner to meet our world-class service levels; Pr

Up to $49,800 per year / Medical, dental & vision / 401k match / PTO / Home office stipend - As a Customer Support Specialist at Cars Commerce, you will: Provide exceptional customer service to all clients through various communication channels such as phone, email, and chat; Troubleshoot and resolv

Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about our products and services in order to effect

Health, dental & vision / 401k match / PTO - As a Customer Support Specialist at KinderSystems, you will: Manage incoming calls and emails from customers in a timely and professional manner; Provide accurate and efficient solutions to customer inquiries and complaints; Document all customer interact

Competitive pay - As a Customer Support Specialist at Repairify, you will: Provide excellent customer service by answering phone calls, responding to emails, and resolving customer inquiries in a timely and professional manner; Troubleshoot and resolve technical issues related to our products and se

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Support Specialist at Sendoso, you will: Communicate with customers through various channels such as email, phone, and live chat; Provide exceptional customer service by addressing inquiries, troubleshooting issues, and resolvin