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Help Desk Analyst Port Washington, NY (Onsite) Direct Hire Job ID 25-09858 We are looking for a Help Desk Analyst. This is a direct hire opportunity based out of Port Washington, NY (Onsite). As a Help Desk Analyst, you will support the Unified business organization by analyzing and resolving user computer hardware and software issues. You will respond to user inquiries, assess problems with IT equipment and applications, and provide remediation. Additionally, you will also work closely with other IT department personnel to analyze and resolve issues and assist with IT initiatives and projects. Help Desk Analysts need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize hardware and software resources they need to work. Qualifications: Bachelor's degree in Information Technology / Computer Science or comparable IT work experience. Must be well-versed in Windows 10/11 operating systems. Must have fundamental understanding of Windows 2012-2022 Server operating systems. Must have beginner to intermediate understanding of network services and concepts. Must have experience with various aspects of Office365, including SharePoint and Exchange. Must be able to troubleshoot in an analytical, effective and efficient manner. Experience with ERP systems is a plus. Must be strong with Excel Macros. Must have intermediate understanding of security best practices. Excellent organizational skills including attention to detail and multi-tasking. Strong analytical and problem-solving skills. Must be located within reasonable commute to Port Washington, NY. Responsibilities:Apply systems analysis techniques and procedures to determine hardware, software, or system malfunctional and test or modify computer systems based on configuration specifications. Provide technical support and solutions. Test and install computer systems and software. Maintain records of trends and patterns on computer issues. Collaborate with senior IT staff for assistance to solve difficult issues. Assist with onsite support and installations. Update service ticket system with ticket problem and remediation details. Work with service desk team to resolve support tickets in a timely fashion. Work to maintain service desk SLA goals set by the IT Manager. Handle all aspects of new user setup. Assist with user desk relocation. Configure workstations for new users and upgrades. Troubleshoot basic network connectivity issues. Assist IT staff with larger scale projects. Help maintain Microsoft Excel macro-based documents. Assess and remediate cyber security alerts. Maintain thorough documentation. Assist with asset tracking and update asset tracking system. Skills/Abilities:Highly motivated individual able to work independently or in team environment, partnering to accomplish joint objectives. Strong verbal and written communication skills; strong prioritization skills; result-oriented; responsive; and strong personal initiative. Professional, ultimate team player and willing to work after hours on the rare occasion. Receptive taking direction and be willing to cross train. Deliver technical solutions to meet business needs and requirements. Annual Base Salary Range for CA, CO, IL, NJ, NY, WA, and DC: $70,000 to $90,000. Actual compensation offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience. Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. About the Client Our client is a leading North American distributor of building materials. About Solugenix Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world.

*Fulltime Direct Hire *5 days/wk on-site in New York city We're seeking someone who combines deep technical expertise with exceptional customer service instincts—especially when supporting senior executives who demand excellence. You're someone who understands that in investment management, technology isn't just convenience; it's mission-critical infrastructure. Primary Responsibilities • Serve as the first line of defense and frontline technology expert for 20+ NYC associates, providing immediate hands-on support while simultaneously delivering high-quality remote technical assistance to associates across all offices nationwide., • Manage the complete Help Desk experience—accurately documenting every issue, tracking resolutions, and ensuring no problem falls through the cracks regardless of which office needs support., • Administer users, computers, and security groups across Active Directory and Azure Active Directory, managing permissions and provisioning with precision., • Deploy and maintain Group Policy Objects (GPOs) that keep our multi-office infrastructure secure and standardized., • Execute rapid PC setups and configurations when new team members join or technology needs evolve—knowing that every hour of downtime impacts business operations., • Install, upgrade, and maintain desktop hardware and software across our technology stack, ensuring every system runs at peak performance while troubleshooting and guiding remote users through similar processes., • Provide expert support across PC applications, desktop hardware, audio-visual systems, network infrastructure, and data communications—maintaining the skill level to solve virtually any technical challenge., • Orchestrate audio-visual excellence for events ranging from small team meetings to large-scale presentations in our NYC office, ensuring flawless execution when executives and clients are in the room., • Diagnose and resolve hardware issues quickly—both hands-on for NYC users and remotely for associates in other offices—coordinating repairs while minimizing user disruption and keeping everyone productive., • Collaborate closely with Systems Support Specialists nationwide and the Director of Systems Support, providing project updates, sharing knowledge across the team, and escalating critical issues with sound judgment., • Provide after-hours support and 24x7 coverage for both helpdesk and computer operations during your on-call rotation (every 5-6 weeks), being the reliable professional who responds when systems need immediate attention—regardless of which office or time zone requires help., • Manage vulnerability assessments and drive remediation efforts that keep our infrastructure secure against evolving cyber threats., • Coordinate television studio operations in NYC, responding to technical issues and ensuring our broadcasts maintain professional quality (comprehensive training provided)., • Operate batch processing systems and promote development code to production using established scripts, supporting the software deployment lifecycle (training provided)., • Perform related duties as assigned, adapting to the evolving technology needs of a dynamic investment management firm. Preferred Qualifications • Meticulous attention to detail—you catch issues before they become problems and ensure every configuration is exactly right., • Proven background in customer service with a track record of turning frustrated users into satisfied advocates, both in person and through remote support., • Experience supporting executives is essential—you understand the unique demands, discretion, and white-glove service that senior leadership expects., • 3+ years of PC troubleshooting experience with ability to diagnose and resolve issues quickly under pressure., • Strong audio-visual background with hands-on experience setting up and managing AV systems for professional environments., • Excellent remote troubleshooting skills with ability to guide users through technical solutions clearly and patiently., • PowerBI experience preferred—ability to support data visualization and reporting tools used by our investment teams., • Broadcasting or television studio experience preferred but not required—we'll provide comprehensive training for our studio operations., • A+ and/or Network+ certification preferred, demonstrating formalized technical knowledge., • Passion for technology and genuine curiosity about how systems work together to enable business success., • Ability to thrive in fast-paced, high-stakes environments where technology directly impacts business outcomes., • Strong communication skills with ability to explain technical concepts clearly to non-technical professionals., • Quick learner who adapts rapidly to new technologies, tools, and evolving business processes., • Self-motivated and able to prioritize effectively when balancing immediate local needs with remote support requests from multiple offices.

Help Desk Analyst (L1-L2) We are in need of a full-time, direct hire Help Desk Analyst to join one of our distribution clients. As a Help Desk Analyst, you will provide support by analyzing and resolving user computer hardware and software issues. You will respond to user inquiries, assess problems with IT equipment and applications, and provide remediation. Additionally, you will also work closely with other IT department personnel to analyze and resolve issues and assist with IT initiatives and projects. Location: Port Washington, NY (On-site) with 10-25% travel to regional sites This job expects to pay about $70,000 - $90,000 per year plus bonus and benefits What You Will Do: • Provide end-user support for laptops/desktops and escalate issues as needed. Gather and communicate error logs to L2-L3, • Troubleshoot Windows 10/11 and Microsoft 365 issues, • Support Outlook, Intune, and general user apps, • Perform basic debugging; escalate advanced issues, • Assist with device migration and Intune deployment, • Apply systems analysis techniques and procedures to determine hardware, software, or system malfunctional and test or modify computer systems based on configuration specifications, • Test and install computer systems and software, • Maintain records of trends and patterns on computer issues, • Update service ticket system with ticket problem and remediation details, • Work with service desk team to resolve support tickets in a timely fashion, • Work to maintain service desk SLA goals set by the IT Manager, • Handle all aspects of new user setup, • Assist with user desk relocation, • Configure workstations for new users and upgrades, • Troubleshoot basic network connectivity issues, • Assist IT staff with larger scale projects, • Assess and remediate cyber security alerts, • Maintain thorough documentation, • Assist with asset tracking and update asset tracking system What You Bring to The Table: • 5-7 years of hands-on helpdesk/desktop experience, • Intune knowledge and debugging skills, • Must be comfortable with 10-25% (up to 1-2 trips per month to regional sites), • Must be well-versed in Windows 10/11 operating systems, • Must have fundamental understanding of Windows 2012-2022 Server operating systems, • Must have experience with various aspects of Office365, including SharePoint and Exchange, • Beginner to intermediate understanding of network services and concepts, • Intermediate understanding of security best practices, • Strong verbal and written communication skills; strong prioritization skills; result-oriented; responsive; and strong personal initiative, • Must have high patience level, user empathy and the ability to work under professional pressure, • Must be able to troubleshoot in an analytical, effective and efficient manner, • Ability to explain issues clearly and push back professionally when needed, • Ability to explain technical issues clearly to non-technical users, • Highly motivated, ability to work independently or in a team environment. Must be team-oriented and eager to learn, • Excellent organizational skills including attention to detail and multi-tasking Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Job Description BASIC FUNCTIONS The Operations Administrator contributes to the coordination of the Sales Department’s strategic and tactical plans. The Sales Operations Coordinator supports the Sales Operations Manager on special projects, Account Management administrative functions, processes, metrics, and training. This individual has the responsibility and authority to carry out assigned tasks. SPECIFIC DUTIES • Support special projects, such as improvement of delivery and quality metrics Support administrative activities with Sales so that Account Managers can focus on customer contacts. Examples include: help desk ticket management, sending general marketing information, entering contacts/leads, administrative documents, trackers, form completion, etc., • Perform activities as directed by Sales Operations Administrator related to Sales metrics, • Prepare, facilitate, and record training for all Sales personnel Including Sales training plans to onboard new Sales Assistants and Sales personnel., • Maintain Sales EPDS Manual., • Review and update policies and procedures for the Sales Dept., • Meet, coordinate, and support activities with other CTG Departments to ensure alignment on Sales and Operations objectives., • Monitor inbound PO’s and work with Sales to keep dates current/updated as needed., • Monitor RMA/RTV progress; work with sales employees to resolve all issues within the 30 day requirement., • Assess and measure effectiveness of processes, • Audit sales processes and work as needed, • Evaluate unforeseen/unplanned issues that arise with procedures and processes to determine the best course of action., • Maintain and update documents on the Sales team page on the Intranet., • Support the Sales department in OST meetings., • Support sales res during internal audits and when necessary during external audits., • Comply with all customer quality requirements., • Ensure compliance with company code of conduct and all applicable laws, regulations, rules and policies., • 0-3 years project management, supply chain and/or operations experience., • B.A. /B.S. from an accredited university desired, or equivalent experience; Masters preferred., • Defense and Aerospace experience preferred., • Experience with a QMS and process-driven environment., • Advanced knowledge of Microsoft Office Suite – specifically Outlook, Word, Excel and PowerPoint., • Benefits: Health insurance, Dental insurance, Vision insurance, Retirement plan, Paid time off, Flexible schedule, Parental leave, Professional development assistance., • Open door policy with executives., • Free catered lunch daily., • Annual corporate events. Blue Raven Solutions, headquartered in Morristown, NJ and having decades of operating experience, provides tech-enabled, scaleable supply chain management solutions to over 80 OEM partners and a growing list of military customers including the Defense Logistics Agency (DLA), US Navy, US Army and more. Operating through two divisions, CTG and Triman, the Company provides a broad range of solutions including distribution, program management, obolesence management, counterfeit avoidance, kitting and engineering services in support of mission critical components and systems across a wide variety of long-life military programs. This combination of solutions is supported by the Company’s proprietary, industry leading SEDNATM Analytics platform which drives data-informed decisions and outcomes while keeping fleets operational, ready, and safe.Blue Raven Solutions, including Triman Industries, Inc., and Crestwood Technology Group, LLC (collectively, the “Company”) is a portfolio company of AE Industrial Partners, LP (“AEI”), a private equity firm specializing in aerospace, defense & government services, space, power & utility services, and specialty industrial markets. Since August 2019, AEI in partnership with the Company’s management team and other shareholder partners, has been strategically building a unique platform of scale serving the complex military aftermarket with a broad set of capabilities that enable OEMs to increase sales, performance and productivity while allowing military customers to minimize program risks and costs.\r\n\r\nBlue Raven Solutions, headquartered in Morristown, NJ and having decades of operating experience, provides tech-enabled, scaleable supply chain management solutions to over 80 OEM partners and a growing list of military customers including the Defense Logistics Agency (DLA), US Navy, US Army and more. Operating through two divisions, CTG and Triman, the Company provides a broad range of solutions including distribution, program management, obolesence management, counterfeit avoidance, kitting and engineering services in support of mission critical components and systems across a wide variety of long-life military programs. This combination of solutions is supported by the Company’s proprietary, industry leading SEDNATM Analytics platform which drives data-informed decisions and outcomes while keeping fleets operational, ready, and safe.

Job Description Are you seeking a challenging position that provides for personal and professional growth? Do you want to work with mutually supportive colleagues in love with technology and solutions that help organizations succeed? Are you gratified when clients appreciate your work? Do challenges energize you. Do you want to keep learning and not sit on a help desk working remotely all day? Then you are our candidate. We are seeking an experienced field Technology Support Technician to join our team! You will implement and support a diverse range of network solutions from on premises, hybrid, and cloud-based solutions for our clients as a member of a mutually supportive team. We are a Microsoft focused shop with primary commitment to MS365, Azure, and Windows Virtual Desktop. We are especially focused on security with SSO, PIM and conditional access methodologies a must. BUT we also work with clients that use Apple Macs and work with Gsuite and need a strong centralized management partner. You will resolve issues in a methodical way using the best online tools and documentation systems. You will have the full support of a committed and diverse team of I.T. professionals. You must be experienced, knowledgable about Entra and on line SharePoint. We will provide you every opportunity to learn, grow, and move up as our organization continues to grow. We have an amazing staff retention over 8 years. We are hiring for the long term. Responsibilities: • Provide end user technical assistance with computer hardware and software, • Assist in designing new solutions for client organizations with video, streaming, and ingenuity, • Administer AD and AAD domains for organization clients with deep knowledge of Security using EPR, MDR, EPP and SIEM technology., • Experience configuring Microsoft Azure Conditional Access, Privileged Identity Management. SharePoint security/ permissions configurations, and Intune., • We do support Mac and Gsuite clients with a commitment to Addigy remote management tools., • Resolve issues for clients via phone, in person, or remote help desk., • Recommend hardware and software improvements., • Utilize cloud ticket and document systems to track and manage proactively customer issues and resolutions., • have excellent documentation skill: writing, formatting, logic., • Capable of producing detailed Scopes of Work for projects such as migration of Ad to AAD, migration of shares, et al., • Previous experience in IT, customer service, or other related fields., • Must be totally committed to the job and fulfilling customer needs, • MUST be an aggressive Self-Learner, • Must be a TEAM player with ability to receive feedback (criticism) and debriefing commitments., • Knowledge of Active Directory, Azure Active Directory and Microsoft Security, • A VERY strong ability to relate to end users on a one-to-one basis., • Hands on experience with Microsoft M365, Azure virtualization,, • Knowledge of routing valuable, especially VPN with SonicWALL Firewall routers, • Knowledge and keen interest in Cyber security, • Ability to build rapport with clients., • Strong troubleshooting and critical thinking skills. Writing documentation a must., • Strong ability to research solutions from the Internet on demand., • Positive and professional demeanor, • College Degree or equivalanet required., • Excellent written and oral (English) communication skills Powered by JazzHR OZq9jbKLuC