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  • BDC Representative
    BDC Representative
    hace 15 días
    $45000 anual
    Jornada completa
    Elmhurst, Queens

    This is your chance to be part of a thriving business where your skills will be rewarded, your ambitions supported, and your potential unleashed. If you have a passion for cars, enjoy building relationships, and thrive in a competitive setting, we want to hear from you! Our car dealership, located in the heart of Queens Blvd, NY & is seeking a motivated and customer-focused BDC Representative to join our growing Business Development Center team. This role is a critical entry point in the customer journey, responsible for managing inbound and outbound customer communications, setting appointments, and supporting sales volume and service through consistent, professional follow-up. The ideal candidate is energetic, articulate, process-driven, and comfortable communicating via phone, email, text, and digital platforms while delivering a premium customer experience consistent with our brand. Responsibilities: • Handle all inbound phone calls, internet inquiries, and digital leads promptly and professionally., • Respond to internet leads through the CRM in accordance with dealership response-time standards., • Engage prospective customers via phone, email, and text to identify needs and schedule showroom and service appointments., • Maintain a positive, professional demeanor and represent the Novo Motors with confidence and integrity., • Effectively set, confirm, and reschedule sales and service appointments to support showroom traffic, sales volume and service., • Conduct outbound follow-up calls to unsold leads, orphan customers, repairs and prior inquiries per BDC processes., • Ensure all customer interactions, notes, and outcomes are accurately documented in the CRM., • Verify lead source and lead type accuracy within the CRM for reporting and performance tracking., • Meet or exceed daily and monthly outbound call, appointment, and contact goals., • Maintain consistent follow-up on all assigned leads to maximize conversion opportunities., • Work closely with the Sales Team, Sales Managers, Service Manager's to ensure smooth handoff of appointments., • Communicate appointment details clearly to the sales and service teams to ensure a seamless customer experience., • Participate in training, coaching, and process improvement initiatives to continuously improve performance Qualifications: • Prior experience in customer service, call center, BDC, or dealership environment preferred., • Strong phone presence with excellent verbal and written communication skills., • Comfortable handling high call volumes and digital communications., • Organized, detail-oriented, and able to manage multiple leads simultaneously., • Ability to work both independently and as part of a team., • Professional appearance and positive attitude., • Bilingual (English/Spanish) is a plus. Benefits: • Competitive base salary plus uncapped commission opportunities., • Comprehensive training and mentorship to help you succeed., • A supportive and energetic team atmosphere. Ability to Commute: • Elmhurst, NY 11373 (Required) Work Location: • In person Job Type: Full-time Pay: From $45,000.00 per year Experience: • Business Development Center: 1 year (Preferred), • Automotive Dealership: 1 year (Preferred) Language: • Spanish (Preferred), • English (Required) Ability to Commute: • Elmhurst, NY (Required) Work Location: In person

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  • Driver Fleet Manager
    Driver Fleet Manager
    hace 2 meses
    Jornada completa
    East Williamsburg, Brooklyn

    Full job description Healthy Heart Foods is seeking an experienced, hands-on Fleet Manager to oversee our commercial delivery fleet. This is an operational position, not a desk-only management role. We are looking for someone who understands trucks, drivers, maintenance, and the day-to-day challenges of keeping a busy delivery fleet on the road. Candidates must have commercial truck driving experience and be willing and able to drive company trucks when needed. Responsibilities Manage the day-to-day operation and readiness of the company vehicle fleet. Take full ownership of all vehicle maintenance, repairs, breakdowns, towing, and rentals. Develop and manage preventive maintenance schedules for every vehicle. Coordinate repairs with mechanics, dealerships, body shops, refrigeration technicians, towing companies, and other vendors. Track vehicles that are out of service and actively manage their return to operation. Arrange rental or replacement vehicles when needed to prevent interruptions to deliveries. Review repair estimates, recommendations, and invoices. Monitor tires, brakes, oil changes, inspections, liftgates, refrigeration systems, and other vehicle maintenance requirements. Maintain an accurate record of the condition and status of every vehicle. Work closely with dispatch and operations to ensure enough trucks are available for daily routes. Drive company delivery trucks when operational needs require it, including emergencies, driver call-outs, moving vehicles, or other situations. Collaborate with management and HR in interviewing and evaluating driver candidates. Participate in road tests and help determine whether prospective drivers have the appropriate driving skills and judgment. Assist with driver onboarding, training, and safety procedures. Coordinate driver schedules with dispatch and operations, and monitor driver hours, attendance, overtime, and Hours of Service compliance where applicable. Monitor driver performance, accidents, violations, vehicle care, and compliance with company procedures. Ensure drivers properly complete pre-trip and post-trip inspections. Maintain vehicle registrations, inspections, insurance documentation, permits, and other required records. Help ensure compliance with applicable DOT, DMV, insurance, and commercial vehicle requirements. Investigate accidents and coordinate documentation, insurance claims, towing, and repairs. Monitor GPS/fleet-management systems, mileage, vehicle utilization, and driver behavior. Monitor fleet expenses including repairs, maintenance, rentals, towing, fuel, and other costs. Identify opportunities to reduce vehicle downtime and unnecessary fleet expenses. Recommend when vehicles should be repaired, replaced, rented, or removed from service. Qualifications Commercial truck driving experience required. Must be willing and able to drive company trucks as needed. Valid driver’s license and acceptable driving record. CDL preferred where applicable. Previous fleet management, fleet maintenance, transportation management, or similar experience. Strong knowledge of commercial vehicle maintenance and repair. Experience working with mechanics, repair shops, dealerships, towing companies, and rental companies. Experience supervising, interviewing, training, or evaluating drivers. Knowledge of DOT, DMV, commercial vehicle, and driver safety requirements. Strong organizational and follow-up skills. Comfortable using GPS/fleet-management software, spreadsheets, and other technology. Ability to troubleshoot problems and make decisions quickly in a fast-paced environment. Who We’re Looking For We want someone who takes ownership of the fleet. The right person knows which trucks are operational, which need service, when inspections are due, which vehicles are in the shop, when they are coming back, and whether a rental is needed. When a truck breaks down, we don’t want someone who simply reports the problem. We want someone who takes responsibility for solving it and keeping the operation moving. Our goal is simple: safe, reliable trucks available every day so our customers receive their deliveries on time. Pay: $85,000.00 - $105,000.00 per year Work Location: In person

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