Technical Sales Account Manager
5 days ago
Corona
Job Title: Technical Account Manager (TAM) Location: Southern California (Hybrid – On-site and Remote) Industry: Technical Services and Infrastructure Support Overview Our client, a fast-growing organization in the Technical Services and Infrastructure Support industry, is seeking a Technical Account Manager (TAM) to join their team. The TAM will act as the primary point of contact for a portfolio of clients, ensuring exceptional service delivery, technical alignment, and business growth. This hybrid role combines strategic relationship management with hands-on technical expertise, requiring both virtual collaboration and regular in-person engagement with clients across Southern California. Key Responsibilities Account Management • Manage and nurture relationships with an assigned portfolio of clients, ensuring satisfaction, retention, and continued partnership growth., • Act as the primary technical contact for your clients, providing insight and recommendations related to IT infrastructure, cloud technologies, security, and managed services., • Develop a deep understanding of each client’s business operations and technology environment to identify opportunities for improvement and innovation., • Partner with internal teams across engineering, support, and sales to ensure client needs are met quickly and effectively., • Identify new business opportunities within existing accounts, including renewals, upsells, and cross-sells., • Maintain active and consistent communication with clients through regular check-ins, on-site visits, and relationship-building activities., • Track and report on client engagement, account health, and key performance indicators (KPIs)., • Provide regular updates to leadership on client satisfaction, risks, and opportunities. Qualifications Experience • Strong understanding of IT infrastructure, network security, and cloud services., • Proven success managing accounts, driving client retention, and identifying revenue opportunities through consultative engagement., • Excellent verbal and written communication skills with the ability to explain complex technical concepts to business stakeholders., • Self-motivated, organized, and capable of managing multiple priorities independently in a hybrid work environment., • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred., • Salary: Competitive base salary commensurate with experience, • Commission: Performance-based incentive structure, • Benefits: Comprehensive health, dental, and vision coverage; paid time off; retirement plan; and additional benefits package