Alarm, CCTV & Life Safety Technician (Field Service)
11 days ago
Corona
Job Description Alarm, CCTV & Life Safety Technician – Commercial and Residential Systems Role Hercules Systems & Services is seeking a technically capable and detail‐oriented technician to support both our commercial subcontracting division and our residential Hercules Direct (DTC) operations. This role requires professional proficiency in modern intrusion, fire alarm, CCTV, and smart‐home systems, along with the ability to work in a structured, code‐driven environment. The ideal candidate demonstrates strong analytical skills, disciplined workflow, and the capacity to carry out complex system integrations across diverse project types. Responsibilities Alarm & Fire Systems • Install and program Bosch, Honeywell/Resideo, DMP, Silent Knight, and Fire‐Lite platforms used throughout commercial subcontracting sites. • Interpret and execute subcontracting customers device layouts, labeling standards, test requirements, and documentation procedures with accuracy., • Diagnose and resolve system failures involving NAC circuits, addressable loops, Class A/B wiring configurations, communicator faults, and panel programming logic., • Troubleshoot intrusion system devices including motion sensors, door/window contacts (wired and wireless), glass break detectors, shock sensors, and keypad or bus‐communication issues., • Identify and correct wiring faults such as opens, shorts, reversed polarity, ground faults, and data‐loop integrity issues on both fire and burg systems., • Perform point‐by‐point testing, loop resistance checks, EOL value verification, battery load testing, and power‐supply diagnostics., • Conduct AHJ‐related testing, site inspections, and verification procedures in accordance with industry regulations and local code. Smart Home & CCTV Systems • Install IP cameras, NVRs, doorbell cameras, smart locks, WiFi modules, and integrated CCTV devices across residential and light‐commercial applications. • Complete Hercules Direct ProSeries installations including panel programming, system configuration, Total Connect 2.0 integration, and full user onboarding., • Troubleshoot network‐related issues including device connectivity, IP conflicts, bandwidth limitations, and video transmission failures., • Integrate Control4 smart‐home systems within structured residential environments, ensuring proper communication between subsystems. General Technical Duties • Interpret plans, blueprints, schematics, and device maps while installing organized low‐voltage cabling in attics, warehouses, rooftops, and confined spaces. • Produce clear, accurate service reports, installation notes, and closeout documentation that meet internal and external requirements., • Communicate with the Operations Manager regarding job progress, scheduling needs, and site conditions., • Use Timeero for all timekeeping and Housecall Pro for documentation related to Hercules Direct residential installations. Qualifications • Minimum of three years of verifiable experience in alarm, fire, CCTV, or low‐voltage technical work. • Applied knowledge of Bosch B8512G/B9512G, DMP XR series, Resideo ProSeries, Silent Knight, and Fire‐Lite system architecture., • Proficiency working with POPIT modules, addressable devices, NAC circuits, communicators, and commercial retail security layouts., • Ability to diagnose system faults using structured troubleshooting methods that isolate wiring, programming, device, and communication failures., • Strong cable‐routing practices, labeling precision, and adherence to operational standards., • Valid driver’s license, reliable transportation, smartphone, and a standard field tool kit., • BSIS Alarm Agent registration required for residential installations (or the ability to obtain it within 60 days)., • Capacity to manage a dynamic workload independently, maintain productivity in varied environments, and meet project deadlines. What We Offer • Competitive pay based on experience. • Performance bonuses and completion incentives for subcontracting commercial work., • Paid training on Bosch RPS, Resideo ProSeries, Silent Knight, and related manufacturer platforms., • Clear advancement opportunities leading to Lead Technician or Project Supervisor positions., • Consistent weekly scheduling across both residential and commercial divisions.