Jr. Customer Service Representative
23 days ago
Corona
Job Description Immediate opening for our Inside Sales Department for a Window/Door Manufacturing Co. About the Role Premier manufacturer of energy-efficient vinyl and aluminum windows and doors seeks a motivated Junior Customer Service Representative to assist contractors, builders, dealers, and architects. Support product inquiries, process orders, track fulfillment, and help resolve basic customer issues in a fast-paced manufacturing environment. Key Responsibilities • Respond to customer inquiries via phone, email, and portal with product details on configurations, sizes, glazing, finishes, energy ratings, and basic specs., • Enter and update customer records, orders, and notes in CRM/ERP system accurately., • Build foundational knowledge of vinyl/aluminum product lines, options., • Assist Outside Sales with routine customer/dealer questions, order status, and minor concerns., • Work with Production, and Shipping to monitor orders, communicate lead times, and help ensure timely delivery., • 0–2 years customer service, sales support, or related experience (entry-level welcome; building products/manufacturing a plus)., • Ability to build positive relationships with contractors, dealers, builders, and clients., • Good organizational skills and ability to multitask in a busy environment., • Positive, professional attitude with strong work ethic., • Clear verbal/written communication for sharing product info., • Basic proficiency in Microsoft Office, CRM/ERP systems, and order entry tools., • Accurate data entry & 10-key., • Solid math skills for basic pricing, quantities, and measurements., • Tape measurement reading and understanding simple plans/specs., • Customer service mindset with focus on helpful, timely responses., • Quick learner adaptable to manufacturing processes and team environment., • Strong attention to detail to maintain accurate records and orders.Company DescriptionInternational Window is a long-time Manufacturer in the window & door industry. We offer a wide array of products both in aluminum and vinyl. We have authorized dealers that have remained loyal customers for 30 + years and we continue to grow!International Window is a long-time Manufacturer in the window & door industry. We offer a wide array of products both in aluminum and vinyl. We have authorized dealers that have remained loyal customers for 30 + years and we continue to grow!