Corona
Job Description Join Miguel’s Family! Do you believe food is more than just a meal? At Miguel’s, we're passionate about creating memorable experiences through delicious food and genuine hospitality. We're searching for an Area Coach (Area Manager) who shares our Why value: to share the love with everyone we serve. We're looking for someone who: • Is an enthusiastic leader who develops his/her team, while creating opportunities for growth and development., • Has a contagious smile & a passion for leadership., • Excellent communicator with team members, executives, vendors, and other partners., • Great Compensation (DOE), • Paid Time Off (PTO) & (PSL) Paid Sick Leave, • Low-Cost Insurance benefits (Medical, Dental, Vision Plans), • Company Paid Life Insurance, • 401(k) Plan with up to 4% Company Match Position Summary: This position oversees a varying number of restaurants, General Managers, and teams which comprise his/her Area of Responsibility. This includes direct operations execution, P&L and people management (recruitment, development, and retention) responsibilities for that group of restaurants. Role Qualifications: • Bachelor’s degree in hospitality and/or Business preferred or the business experience equivalent., • Current compliance with Food Handler, Food Safety, and all local/state/federal certifications for hospitality/restaurant operations management requirements., • 5+ years of Ops leadership at or having graduated to multi-unit responsibility within a midsized, preferably multi-concept, organization. At least one year-over-year multi-unit oversight is required., • Leadership style demonstrates the ability to work through making others successful and insightful to their business; incorporates proven ability to both support and hold his/her direct reports accountable, • Role requires highly developed collaborative relationship building skills with internal strategic support partners such as HR/Training, Accounting/Finance, and Marketing. Provides visibility to risks and opportunities within his/her market, along with mitigation strategies to resolve them., • Leverages company and past industry best practices and tools to ensure execution of field initiatives are completed efficiently, on time, and within budget., • Role models operations excellence, general management/business acumen, and acts as a mentor/coach to all direct and indirect reports throughout his/her region and across the operating group. Essential Duties and Responsibilities Manage several key responsibility areas while overseeing assigned restaurants within a geographic area and is also part of the greater operations and company leadership teams on an ongoing basis. • People Management and Development– S/he represents the company’s Why Vision Values (WVV) and is a positive face of company leadership both internally and externally., • Direct Reports and Teams, • Areas of responsibility include:, • Deliver performance reviews to management team, • Coaching, counseling, and taking disciplinary actions when needed, • Provide support and guidance to peers and their teams, • Serve as a mentor to their teams as part of development and training, • Responsible for recruiting, staffing, training, and developing managers and team members to create high performing teams within their area, • Develop succession plans for key roles, • Recognize achievements of managers and their teams to reinforce a culture of appreciation and high performance across all locations., • Ability to recognize, challenge, and facilitate critical conversations with direct and team members within his/her area to sustain best brand performance for our guests, communities, and teams., • Guests, • Coaches and holds accountable direct reports to enhance and sustain the guest relationship and community presence of our brand promise. S/he should role model positive interactions and experiences with guests and demonstrate personal commitment in position., • Business Management – S/he is the key monitor and facilitator of financial performance within his/her area; guiding his/her team with key metrics (Business Scorecard), HR, Payroll and other Operational systems, and reports (weekly, by period, quarterly, and YTD)., • New Restaurant Openings (NRO), • Successfully orchestrate new restaurant openings within their area., • Topline Sales, • This position, whether in comparative (comp) store or NRO (New Restaurant Opening) environment, is the driver behind this key growth focus within his/her area through company programs and local store efforts., • Cost Control, • This position, whether in comp store or NRO environment, is responsible to role model, educate and delegate so each store’s performance within his/her area meets/exceeds budgeted sales-to-profit flow through parameters., • Compliance, • Ensure all restaurants comply with health and safety regulations, legal compliance, as well as company policies and procedures”, • Project Management & Strategic Planning – S/He is a key liaison role between Miguel’s Commissary (Mary’s Kitchen) , MSC, and Operations to ensure maximum execution of company sales driving marketing, people, and financial initiatives and rollouts within his/her area. Contribute to the development and execution of strategies to improve overall restaurant performance and guest satisfaction. Core Competencies • Must have excellent verbal and written communications skills with the ability to communicate to all levels of the organization and in diverse settings with guests, vendor partners, and employees. His/her behaviors and decisions must always represent Why Vision Values (WVV) to all parties., • Must be able to maintain flexible work schedule including working evenings, weekends, and holidays to meet business needs., • Ability to be mutually comfortable and successful in working autonomously with limited supervision and collaboratively with various strategic support leaders and teams within the organization., • Maintain a high degree of confidentiality with guest and employee information and key business decisions which must sometimes yield sensitive and confidential consequences, such as continued development., • Ability to organize workload, adapt quickly to change, and deliver multiple projects while meeting agreed upon deadlines., • Set the standard through your actions, coach others effectively, and ensure accountability to all policies and procedures. Must have professional appearance and be a team player., • Proficiency with Microsoft Office Suite software (Word, Excel, and PowerPoint)., • Competitive Compensation (DOE), • Paid Time Off (PTO) & Paid Sick Leave (PSL), • Health Insurance benefits (Medical, Dental, Vision), • Company Paid Life Insurance, • 401(k) Plan with Company Match, • Bonus Eligible, • M – Card (Meal Benefit) Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • Physical demands: While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, and feel objects, reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, and crawl; talk and hear; taste and smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus., • Work environment: While performing the duties of this job, the employee is exposed to customary conditions of both Field and Miguel’s Support Center (MSC) locations prevalent at the time. The noise level and physical requirements (ex: temperature) are customary to restaurants’ usual work environment. In addition, this position will be in the Commissary and at the MSC, as needed.