Alumni Mentoring Manager
2 days ago
Saint Louis
Job Description 2025 Employee Job Description Position Title: Alumni Mentoring Manager Position Purpose: The Alumni Success Specialist supports young adults (ages 18–25) in achieving success in one of the three E's - Employment, Enrollment, or Enlistment - by maintaining consistent engagement, coaching toward goals, fostering meaningful relationships, and connecting alumni to resources, opportunities, and caring adults. This role ensures alumni have the tools, guidance, and encouragement they need to thrive as they transition into adulthood. Outcomes/Goals Consistent Alumni Engagement & Relationship Building • Maintain contact with assigned caseload using multiple methods (text, call, video, email, in-person) according to each Alumni's personalized Contact Plan., • Build and sustain relationships with alumni who are active in Big Futures., • Implement strategies to ensure at least 80% of active alumni are engaged in one of the 3E's (employment, education, enlistment)., • Celebrate milestones and achievements while addressing barriers in a timely manner., • Work collaboratively across teams to identify alumni in transition, those at risk of disengagement, or those needing specialized support (e.g., young parents, new graduates)., • Maintain accurate and timely data in electronic and paper files., • Document all contacts, next steps, and support notes in a timely manner., • Track program outputs and outcomes including high school graduation, enrollment status, employment updates, life events, and young parent status., • Career & College Readiness Support: Facilitate alumni participation in college visits, career fairs, mock interviews, and resume/FAFSA workshops., • Alumni Engagement Events: Plan and participate in group workshops, alumni mixers, and speaker panels to keep alumni connected to Big Futures and to each other., • Data-Driven Coaching: Use data to identify trends (e.g., alumni struggling with retention in school or employment) and propose solutions. Job Competencies Problem Solver- Can quickly find common ground and solves problems effectively for the good of all with minimal noise; encourages collaboration. Asks good questions and probes all sources for answers; can see underlying or hidden problems and patterns and doesn't stop at the first answer. Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources efficiently and effectively; arranges information and files in a useful manner. Knowledgeable about all aspects or an organization; knows how to get things done both through informal and formal channels and the informal network. Interpersonal Savvy – Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; truly values people; can diffuse even high-tension situations comfortably. Time Management/Priority Setting – Spends his/her time and the time of others on what's important; quickly zeros in on the critical few; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Monitors process, progress and results appropriately. Delivers timely details on projects. Is able to maintain a focused and consistent work effort toward priorities. QUALIFICATIONS, EXPERIENCE, & SKILLS Education and Experience • Bachelor's degree with a minimum of 4 years of experience in related field; or Associate's Degree with a minimum of 6 years of experience in a related field., • Experience working with adolescent to young adult population, • Knowledge and experience working in secondary and/or post-secondary institutions preferred., • Experience in program and project management, youth program development, career services, and/or workforce development, strongly preferred., • Strong problem-solving and creative thinking skills, with a track record of identifying and implementing effective solutions, • Strong project planning and organization skills, • Ability to work independently and collaboratively within a team, • Effective cross-cultural communication skills, • Must values diversity in all forms and maintains sensitivity to the culture and demographics of our service region, • Event coordination experience, • Effective communication skills, including written communication, • Ability to manage multiple projects and work with a variety of staff, volunteers & families, • Excellent interpersonal skills both in person and via phone interactions, • Strong documentation skills for maintaining system and process records, • Self-directed and proactive work style, with the ability to manage tasks and projects independently while seeking guidance when needed WORK ENVIRONMENT/PHYSICAL REQUIREMENTS • Technology/computer skills needed. Proficient in the following platforms: MS Office Suite (specifically Word, Excel, & Teams); Outlook, & Zoom., • Flexible work hours to meet the needs of youth and young adults, may include nights and weekends., • In person visits are a required part of the job (at school, at home or in community), • Must have reliable transportation, valid driver's license, and meet state required automobile insurance minimums Big Brothers Big Sisters of Eastern Missouri Agency Values • We Center Youth (the Individual and their Family), • We Progress and Grow Intentionally, • We Cultivate Belongingness, • We Commit to Access and Opportunity for All, • Someone who knows how to make things happen., • A thinker who can participate in a team environment to create and execute new projects and goals., • A self-starter who isn't afraid to work hard., • Someone who understands what it means to "take ownership" and run with it., • A planner who can map out the steps to success and follow through., • Someone who is adaptable and quick on their feet., • Salary will be based upon professional and academic experience (salary range $44,000-$46,000)., • 401(k)-3% match per year following first year of employment., • .625 cents reimbursement on business miles and 100% of out of office parking for business meetings, etc., • Immediate and 100% coverage on health and dental insurance., • Life insurance, short-term and long-term disability insurance following the first ninety days of employment., • 100% employer paid daily parking in covered garage., • After 90 days, staff will receive 5 days of paid vacation and 10 days of paid vacation after one year of service., • Accrue 1 day per month of sick leave (can also be used for family illnesses)-can carry up to 30 days of sick leave., • 2 personal days per year following the first ninety days of employment., • Annual raises based on performance, culture, and agency's ability. BBBSEMO provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. - Find on Facebook, Twitter, and Instagram at @bbbsemo.