SVP Account Director
26 days ago
New York
We’re looking for an Experience Transformation Partner to lead some of our most important brand relationships. This is a senior client‑facing role for someone who lives at the intersection of creativity, experience design, and modern marketing. You’ll partner directly with CMO/CDO‑level leaders to shape multi‑year experience roadmaps while owning the health, growth, and day‑to‑day leadership of the account. This role blends client partnership, experience strategy, and cross‑disciplinary orchestration — guiding teams across design, content, CRM, digital marketing, and product to deliver work that moves brands and customers. What You’ll Lead Client Leadership & Relationship Ownership • Serve as the primary partner for senior marketing, digital, and experience executives., • Build and deepen trusted relationships across brand, digital, product, and customer teams., • Understand client ambitions and translate them into solutions that drive brand, business, and customer impact., • Own relationship health, expectation‑setting, and long‑term strategic alignment., • Navigate complex stakeholder environments with clarity, confidence, and diplomacy., • Advocate for the client internally while ensuring teams stay aligned to the vision. Experience Strategy & Marketing Transformation • Advise CMOs, CDOs, and experience leaders on customer experience, digital marketing, content ecosystems, loyalty, and self‑service., • Translate brand strategy into connected digital experiences that drive acquisition, engagement, and retention., • Shape multi‑year transformation roadmaps across CX, CRM, analytics, and MarTech., • Guide clients through the evolution of their marketing and experience operations. Cross‑Disciplinary Orchestration • Bring together design, content, CRM, analytics, engineering, and product teams to deliver cohesive, high‑performing experiences., • Partner with internal capability leads to craft integrated solutions and own the narrative for the client., • Ensure work is strategically aligned, creatively elevated, and flawlessly delivered., • Oversee programs end‑to‑end — from insight to concept to execution to measurement. Commercial Growth & Portfolio Expansion • Own revenue growth and account expansion across your portfolio., • Identify new opportunities across CX, digital marketing, content, loyalty, and self‑service., • Lead pitch efforts, shape proposals, and build a strong pipeline., • Be accountable for growth targets and long‑term account performance. Leadership & Delivery Excellence • Lead multidisciplinary teams with clarity, empathy, and high creative and strategic standards., • Ensure programs run smoothly with strong communication, documentation, and stakeholder alignment., • Apply consulting and agency frameworks to diagnose problems and shape solutions., • Share best practices and elevate ways of working across teams., • Foster a unified, collaborative culture across internal and client teams. About You • 12–20 years in digital marketing, CX, design, or transformation roles within agencies or consultancies., • Proven experience partnering with CMOs, CDOs, and senior marketing leaders., • Deep understanding of digital design, CRM, CX strategy, analytics, and modern marketing operations., • Skilled at translating complex business needs into actionable experience strategies., • Confident, articulate, and comfortable leading senior stakeholders., • A natural orchestrator who thrives in cross‑functional, creatively driven environments., • Strong client services instincts: relationship management, expectation setting, communication hygiene, and proactive issue resolution.