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Job DescriptionMISSION STATEMENT Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent. POSITION OVERVIEW Under the direction of the Director of Operations, the* Site Manger* oversees the day-to-day operations of a multi-service primary care center in New York City. The Site Manager is responsible to the provision of effective administrative, financial and operational aspects of the health center, including both front-end and back-end operations. This position will ensure the delivery of a patient-centric primary care experience, foster a safe, trauma-informed care environment where staff are engaged, developed and invested in the vision and mission of the organization. This is a supervisory position. KEY ESSENTIAL FUNCTIONS Operations • Direct oversight of Front Desk staff and other non-clinical support staff., • Oversight of schedule for all site staff (i.e. front desk staff, MA/LPNs, RNs, care coordinators, providers, etc.) to ensure seamless and adequate coverage., • Develop and monitor trends and provides action plans for Key Performance Indicators (KPIs) within the practice operations, • In collaboration with the Director of Operations, responsible for the financial performance of the site. Monitor the budget, site expenses to project revenue and execute plans for budgeting variances., • Maximize patient throughput and review of cycle times by managing ongoing daily front and back office operations., • Reconcile site encounters on a daily basis to ensure accurate billing and encounters are closed in a timely fashion., • Oversight of cash collections relating the patient billing and AR at the center level., • Responsible for the overall appearance of the facility by conducting regular walk-through, filling out work orders, arranging routine and emergency maintenance visits for the building’s facilities., • Ensure facility is adequately stocked with necessary supplies and par levels are maintained., • Organize work around repeatable processes rather than one-off projects and takes a continuous improvement approach. Updates and develops new department standard operating processes (SOPs)., • Collaborate with Medical and QI leads to drive clinical quality measures, population health initiatives, and reduce the cost of care., • Recruit, supervise, manage, develop and evaluate performance of all staff on an ongoing basis in accordance with applicable performance standards (with the exception of the doctors)., • Collaborate with the HR team to formalize a development plan for staff as well as manage employee relations issues such as provide employees with formal write-ups and suggestions for improvement, and administer terminations as needed., • Perform tasks to maintain employee/payroll records including check and audit of timekeeping records for compliance with established standards by maintaining time and attendance records. The Administrative Assistant will oversee timekeeping for providers., • Conduct daily huddles and monthly staff meetings to communicate policy, operational and health care environment updates., • Oversee patient satisfaction surveys, review trends and implements interventions to strive for excellence. Disucss results and trends during QI/QA meetings., • Execute and maintain compliance with all established processes, procedures, and performance metrics. Conducts routine trainings with competency assessments., • Coordinate and ensure that all records of the facility, equipment, and logs are maintained properly and are up to date., • Ensure staff maintain and adhere to all HIPAA requirements in accordance with the policy and procedure., • In collaboration with Compliance Officer, investigate, monitor and keep leadership abreast of regulatory/complinace issues, deficiencies, or potential problems that may have financial impacts, personnel concerns, or involve regulatory intervention., • Conduct and participate in internal and external meetings, conferences and seminars as a representative of Primary Care, including the Board of Directors meetings held afterhours and on weekends., • Perform other appropriate duties as requested by supervisor., • Undertake special projects and assignments as directed. REQUIREMENTS: • Master's degree in health administration, public health in healthcare management, business administration, public administration, nursing or equivalent strongly preferred. BA required., • Three (3) years progressively responsible management and supervisory experience with specific knowledge, experience, and demonstrated ability in the areas of management, personnel development and management, organizational evaluation, professional staff development and leadership skills in an ambulatory medical care setting preferred., • Two (2) years' experience in Community Health Centers*, • Exceptional emotional intelligence and interpersonal skills. Able to effectively deescalate, communicate and navigate highly sensitive and challenging situations with a sense of calm reassurance., • Good judgment in a) seeking and using information to support decision-making; b) anticipating the consequences of decisions and actions; c) communicating information; d) interacting constructively with others both within and outside the organization; e) maintaining confidentiality, as appropriate; and f) choosing actions that are beneficial to, and consistent with, the mission, goals, culture and style of the organization., • Strong qualitative, quantitative and analytical skills, demonstrated by ability to identify and use information and data to set goals and priorities, make decisions and measure performance, Strong coaching philosophy focused on observation and feedback model, • Demonstrated history of managing people to meet/exceed established Key Performance Indicators, • Demonstrated ability to consistently meet deadlines, • Excellent oral and written communication skills, • Strong organizational and planning skills with excellent attention to detail, • A compassionate and trauma-informed care approach to patients is essential Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally. As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.

Job DescriptionDescriptionBy applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team and will be reviewed by a professional recruiter who will contact you soon if your qualifications meet our requirements for this position. As the world's leading cruise line, our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate. Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. Key Responsibilities • The Activity Manager is responsible for leading a team in providing a safe, fun, and consistently elevated guest experience in all activities within the entertainment and activity area. They actively train and support Activity Staff, DJ, and other entertainment teammates, and collaborate with fellow Entertainment leaders and shipboard and shoreside partners to maximize the onboard activity program and overall guest experience., • The Activity Manager takes ownership of a consistent product delivery, ensuring each guest interaction meets or exceeds brand standards for the guest experience. They lead the delivery and hosting of all activity programs in alignment with the Cruise Director, emceeing activity events to the elevated standards of PCL. They champion the Service Excellence philosophy and First Contact Resolution, log service recovery interactions and Guest Experience Moments (GEMS) in the Service Excellence platform, and regularly meet with Activity Staff to collect feedback on guest experience., • In collaboration with the Cruise Director, they ensure that all entertainment, activity, and recreation spaces operate in alignment with guest needs and complement the overall Entertainment programming, production standards, and operations schedule. They maintain organized and thorough records of all safety and maintenance-related items for areas of responsibility, and ensure all Activity Staff are trained and fully understand protocols., • The Activity Manager identifies and implements the most efficient guest flow throughout all activity and entertainment venues, adjusting and pivoting whenever necessary to continually optimize efficiency and guest experience. They also observe and support the Cruise Director at events to ensure an engaging, entertaining, and informative execution in their absence., • The Activity Manager collaborates with all accountable parties to ensure activity venues are safe to operate and in good working order. They audit and inspect all recreation spaces and attractions, maintain compliance with all internal and external regulations and policies, and promptly create Service Orders in AIMS to remedy any damaged equipment. They ensure all areas are staffed with a safe number of appropriately trained team members and know Activity Staff's role descriptions and deliver them to all team members., • Candidates for the role of Activity Manager must demonstrate an understanding of the fundamental principles of guest experience and hospitality operations. They must also exhibit a commitment to providing exemplary guest service and a willingness to lead others in the delivery of the same., • Those who are successful in their candidacy must demonstrate a comprehensive knowledge and enthusiasm for the organization and implementation of an engaging and high-quality activity program, with a commitment to providing experiences for individuals of all ages and abilities., • The candidate must possess a stage style that is confident yet charming, charismatic and energetic. The delivery must be controlled, natural and easy to watch, yet engaging, humorous and endearing., • Additionally, successful candidates must possess robust leadership abilities and demonstrate the capacity to oversee large, diverse, and multicultural teams., • A comprehensive curriculum vitae is essential. It is important to provide a concise and easily readable overview of one's professional experience. However, if we may offer a suggestion, it is often preferable to present a minimalist approach., • A competitive salary package., • Your own comfortable single cabin - your private space to relax and recharge., • Company-paid travel to and from the ship, so you can focus on the journey ahead., • Access to exclusive areas and benefits onboard (depending on the rank and occupational group)., • A vibrant recreation and welfare program designed to support your well-being and work-life balance., • Access to exceptional learning and development opportunities to grow your skills and advance your career., • The chance to travel the world, exploring exciting destinations while doing what you love., • A welcoming, inclusive, and dynamic work environment where your contributions are valued.Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.

Job Description Essential Job Functions Assists in Providing Clinical Services: • Based on a written treatment plan received from the Interdisciplinary Treatment Team (ITT), identifies those aspects, which can be integrated into residence activities., • Provides clinical oversight of implementation of all phases of residents' treatment plans. Assigns staff to implement services., • Observes the delivery of services to assess reaction/progress and to evaluate the quality of the service. Discusses results with staff and makes any modification deemed necessary (if appropriate) or presents recommendations to the ITT., • Discusses with other managers any incidents or circumstances which could be taken into consideration in planning and carrying out activities., • Informs staff to the types of clinical services and recreational activities available., • Reviews crisis intervention of residents with staff, reviews nonverbal and verbal crisis intervention techniques to be used with each individual resident, and staff-actions during a crisis., • Informs staff of community resources and ensures that staff are accompanying residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with treatment or assistance for residents., • Establishes and maintains work schedules in accordance with agency policy. Responsible for managing the completion of time clock edits within the deadline established by the Human Resources Department., • Maintains and posts work schedules and adjusts assignments based on availability of staff, the abilities of specific staff members, and the particular requirements of the resident(s)., • Instructs mangers and/or staff on the specific tasks to be performed and provides written guidelines if necessary., • Periodically meets with staff individually and/or as a group to discuss observations, deficiencies, new techniques, administrative matters, and circumstances that might have a bearing on the effective and efficient functioning of the staff., • Evaluates staff competencies and deficiencies; meets with subordinates on an individual basis to discuss their job performance’s strengths and weaknesses, suggestions for improvement, and follow-up as appropriate., • Supervises staff in appropriate reactions to emergency or crisis situations., • May attend centralized training programs designed to “train-the-trainer.”, • Responds to work related questions, problems, and complaints from staff., • Ensures that shift has attended required in-service training and schedules employees to attend both in-service training and training provided by vendors. Conducts training on clinical subjects, charting, fire safety plan, fire drills, emergency plans and procedures, building security, volunteers and interns, and site-specific exposure control plan., • Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment and informing the Director of Residential Services and the Human Resources Department., • Provides oversight in the area of administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies., • Manages of the orientation of new personnel and the sponsorship program., • Ensures that all Federal and State health and safety standards are met, deficiencies are handled according to agency policy., • Ensures that the performance of various housekeeping duties to provide a clean, neat, and safe environment are met., • Initiates requests to repair/replace worn furnishings, floor coverings, etc.; alerts the Director of Residential Services of any major structural problems., • Conducts and records health and safety drills., • Maintains accountability and serviceability of all ICL property assigned to the program to include vehicles. Reports lost stolen, missing, or damaged property to the Residence Manager. If directed, conducts initial investigations of property that is lost, stolen, missing, or damaged., • Recommends the purchase of supplies and equipment; properly secures all property and equipment. Conducts regular inspections of vehicles and property to ensure cleanliness, accountability, and serviceability., • Conducts regular inspections of resident rooms to ensure property accountability and serviceability. Establishes key control procedures., • Ensures internal program compliance with federal, state, city, and agency regulatory requirements. Monitors the quality of the services provided to residents., • Develops a residence mission statement that supports the division and agency mission statements., • Maybe directed to coordinate with the Quality Management Department and the Administration Division for staff assistance in the preparation for an audit., • Reviews plans of corrective action, incident reports, and program evaluation reports and recommends action that needed for improvement., • Educates staff in the benefits of resident and family involvement, levels of resident and family involvement, types of resident and family involvement, nature of resident and family involvement, and issues of working with the resident and family., • Develops a resident strategy for working with residents and families and develops activities that foster residence-resident and family cooperation and coordination., • Promotes Mental Retardation programs in local communities., • Educates staff and residents on the importance of a constructive relationship with local elected officials, community boards, and community citizens., • Cooperates with other organizations in development of understanding and interest participating in long-range plans for mental retardation program development., • May be responsible for facility maintenance and reports needed repairs to the Director of Facility Maintenance., • Knowledge of the policies and procedures of OPWDD, as well as state and federal regulations as they apply to the care and treatment of the developmentally disabled., • Knowledge of active treatment programs as they related to the developmentally disabled., • Knowledge of sound supervisory practices; ability to lead a multi-disciplinary staff of professionals and paraprofessionals and make decisions quickly in a variety of situations., • Knowledge of the characteristics of the mentally retarded and developmentally disabled; knowledge of active treatment and individual program plans., • Ability to manage multiple projects, delegate tasks, and check on the completion of assigned tasks., • Ability to manage resources, which includes money, material, time, and people., • Serves as a role model to staff and residents., • High School Diploma or GED plus 3 years of experience providing direct services to people with IDD, that includes supervisory experience. Bachelors or Associates in Human Services may be substituted for up to 2 years of general experience. AMAP, SCIP-R, CPR/First Aid required. Clean, valid NYS Driver’s License.

Job Description JOB TITLE: Solution-Based Casework (SBC) Case Planner EMPLOYMENT TYPE: Full-Time LOCATION: Hybrid – 2-3 days in office (Queens Location) REPORTS TO: Solution-Based Casework Supervisor SALARY: $60,356.30 Annually ABOUT AAFSC: For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrant, refugee, and marginalized communities across New York. Community is at the heart of AAFSC's work; we help families navigate government benefits, learn English, prepare for the citizenship exam, secure affordable housing, and access mental health counseling. We're also here to strengthen family bonds through parenting workshops and help young people succeed in school with academic support, social activities, and a safe space to share their experiences. We build brighter futures, one family, one story, and one community at a time. JOB OBJECTIVE: To provide high-quality case planning, case work, and case management services to at-risk families referred by the Administration for Children’s Services. These families may be experiencing a wide range of challenges, including personal/marital/relationship problems, financial stressors, acculturation issues, family destabilization, and/or parent/child conflict. The Case Planner provides intensive preventive services to avoid foster care placement and ensure the safety and welfare of children in the home. He or she provides the family with services according to ACS standards and requirements. The Case Planner follows a Solution Based Casework (SBC) practice model. SBC is based on three theoretical foundations: family life cycle theory, relapse prevention/CBT theory, and solution-focused family therapy. Partnership with families in each and every case is critical to reducing risks and solutions should utilize prevention skills to achieve those goals. PRIMARY DUTIES & RESPONSIBILITIES: Case Management & Advocacy * Ensure timely completion of SBC training & certification. * Conduct home visits and office visits to assess child safety and risk elements, complying with ACS requirements. Face-to-face contacts should be conducted twice per month, at a minimum and includes home visits (two home visits must be conducted if children 0-2 years old are present) and office visits (e.g., school, doctor’s office, AAFSC), as well as other out-of-home visits (e.g., park). More visits may be required. * Provide case work/case management services to families receiving Preventive Services (12 cases); which includes but is not limited to providing supportive casework, focusing on service goals, and child welfare laws, improving family relationships and bonding, coping skills, parenting, etc. * Ensure joint-home visits are conducted within 5 business days from the date of referral. * Evaluate and assess the current family functioning including child safety and home safety (e.g., assessing other adults in the home, ensuring safe sleep, working fire alarms, window guards, etc.). * Work in partnership with the family to formulate outcomes & service plans with the family. * Ensure all initial intake documents (AAFSC intake, Domestic Violence screening, child trafficking) are completed and processed accurately using AAFSC internal database (i.e., Apricot). * Advocate for the family by linking them to needed services in the community: medical, mental health, entitlements, day care, home health aide services, substance abuse treatment, anger management, etc. and follow up to monitor participation and progress. * In collaboration with the Conference Facilitator, support the facilitation of Family Team Conferences and Service Termination Conferences, as well as other relevant ACS-led conferences. Family Team Conferences must be conducted within 4 weeks of the FASP due date. * Ensure FASPs are launched 30 days prior to the due date and submitted to Supervisor 3 weeks prior to the due date. * Complete Initial, Comprehensive, all Reassessment FASPs, and Plan Amendments for all Advocate Preventive Only (ADVPO) cases offline. * Complete and Submit Child Trafficking Screening for Child Welfare Services and ADVPO cases. * Evaluate walk-ins and community referrals for needed services and potentially for advocacy cases. * Provide case coverage in the absence of a co-worker (as needed). * Schedule and coordinate monthly visits with FSU workers (applicable to FSU cases only). Quality Assurance, Communication, and Documentation * Complete all documents required by ACS in a timely manner (5 business days) including but not limited to progress notes and FASPs using templates in a manner that reflects the progress or lack thereof, including the reaction of the family to services during the review period or contact. * Complete all ACS and internal forms required for case opening and closing as well as obtain consents and forms needed for other case activities. Obtain and maintain collateral contacts with all other service providers including school and medical reports on a regular basis. * Comply with all data entry requirements for database systems including inputting information in a timely manner (PROMIS, Connections, etc.). * Compile and organize appropriate client intake paperwork, surveys, and forms. Maintain casefiles, database entry, and record keeping in compliance with ACS, OCFS, and AAFSC requirements, in alignment with the Solution Based Casework Model guidelines (as needed). * Appropriately follow incident reporting procedures (as needed). * Maintain relationships with ACS personnel, including DCP workers, joint home visit ACS staff, and FSU workers, for ongoing ACS supervision. * Regularly collaborate and communicate with PPRS staff by responding to emails, maintaining an up-to-date Outlook calendar, participating in supervision meetings, and scheduling office days. * Perform other job-related duties as assigned. Trainings, Meetings, and Audit Preparation * Attend training provided by ACS, Solution Based Casework, and other organizations as required (minimum of 42 hours/6 days each fiscal year) and log training by submitting certificates to the Director of Training and Development. * Attend internal meetings as scheduled, collaborating with the multidisciplinary team (e.g., monthly supervision). * Assist in preparation of internal and external audits (COQI, PAMS, safety alerts, etc.) related to the program operation and delivery of services. BACKGROUND & POSITION REQUIREMENTS: A successful Case Planner at AAFSC is one that is both compassionate and objective. The candidate must be a good communicator and problem solver who is able to quickly respond to unforeseen challenges. In addition to these general skills and traits, AAFSC is looking for a candidate with the following skills: * Bachelor’s degree from an accredited college or university required. * Familiarity with using PROMIS and Connections. * Computer skills in Microsoft Office suite and excellent writing skills are required. * Bilingual or multi-lingual fluency required. Arabic, Bangla/Bengali, Hindi, or Urdu skills strongly preferred. * Experience working with under-served students in urban schools, child welfare system, and/or community-based settings a plus. * Exercises discretion regarding sensitive personal and legal information. * Job contingent on pre-employment background check and fingerprint clearance. * U.S. Work authorization required. We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Powered by JazzHR 5mwN6Ad6br

Job Description Position Description Harlem United is seeking an Administrative Assistant to provide essential data entry support and coordination duties that ensure smooth program operations. Under the direction of the Managing Director, the candidate will be responsible for initiating and coordinating the program and administrative functions required for the effective functioning of the Harlem United - 330 West 95th Steet - Housing Program Essential Job Functions The following duties are mandatory requirements of the job: Serve as Administrative Assistant with respect to all logistical matters affecting the 330 West 95th Steet Housing Program: • Perform accurate and timely data entry of client information including, but not limited to, housing applications, entitlements status, moving dates, 2010e applications, and other related information specific to housing efforts., • Accurately enter completed 2010e HRA applications into the NYC Coordinated Assessment and Placement System and other designated data system., • Maintain organized digital document and physical records., • Assist with preparation of weekly and monthly reports of program data using programs systems., • Provide general administrative support to program staff including but not limited to data entry, organization of files, directing calls, outgoing correspondence, and other program activities., • Collaberate with various internal and external departments to support efforts to secure entitlement and permanent housing., • Assist in preparation of Case Management Supervision Logs – for Managing Director, • Participate in bi-weekly HRA meetings, as needed, to discuss program issues., • Office supply ordering and inventory control, • Where needed, complete ordering for program inventory and apartment furnishing., • Attend staff meetings as directed., • Maintenance of all office equipment (i.e., copy and fax machines, printers), • Petty Cash custodian of metro cards, gift cards, food cards Establish and maintain files, binders, and records for the 330 West 95th Steet - Housing Program • Manage office expenses on expenditure spreadsheets, as directed., • Maintaining programs’ files (contracts, vouchers, etc.), • Update EI Care database (including entering of new clients into this system), • Data Entry responsibilities, • Coordinate special projects as needed., • Assist Managing Director and staff in Audit preparation. Education and Certification Bachelor’s Degree preferred and 2 years’ administrative experience, proficiency in Microsoft Applications, or 5-7 years of administrative experience and a High School Diploma. Special Skills and Knowledge In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all the following: • The candidate will have a commitment to quality work in a community-based organization environment (experience working in a congregate of shelter setting) with an ability to work independently and when needed, a willingness to work in a collaborative atmosphere., • Superior organizational skills with the ability to problem solve., • Ability to organize, prioritize and meet deadlines while working on several on-going projects simultaneously., • High-energy, people-oriented, engaging individual with exceptional people skills capable of exemplifying the organization’s mission and collaborative culture., • Demonstrated ability to communicate effectively with all levels of the organization, including senior executives as well as clients and community members., • Exceptional written, verbal, organizational and people skills (including excellent telephone communication skills), • Impeccable tact and discretion required in dealing with confidential information., • Flexibility and willingness to work in situations of flux; ability to work in a fast turn-around environment., • Ability to work independently with minimal supervision and exercise sound judgment in making decisions., • Resourcefulness and ability to work proactively - thinking ahead on the calendar., • Strong work ethic and willingness to take ownership for wide-ranging responsibilities., • Knowledge of standard office practices and procedures to include ability to compose and format correspondence, business proposals, legal documents, and presentations., • Extensive knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Job DescriptionDescriptionBy applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team and will be reviewed by a professional recruiter who will contact you soon if your qualifications meet our requirements for this position. As the world's leading cruise line, our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate. Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. Key Responsibilities • The Activity Manager is responsible for leading a team in providing a safe, fun, and consistently elevated guest experience in all activities within the entertainment and activity area. They actively train and support Activity Staff, DJ, and other entertainment teammates, and collaborate with fellow Entertainment leaders and shipboard and shoreside partners to maximize the onboard activity program and overall guest experience., • The Activity Manager takes ownership of a consistent product delivery, ensuring each guest interaction meets or exceeds brand standards for the guest experience. They lead the delivery and hosting of all activity programs in alignment with the Cruise Director, emceeing activity events to the elevated standards of PCL. They champion the Service Excellence philosophy and First Contact Resolution, log service recovery interactions and Guest Experience Moments (GEMS) in the Service Excellence platform, and regularly meet with Activity Staff to collect feedback on guest experience., • In collaboration with the Cruise Director, they ensure that all entertainment, activity, and recreation spaces operate in alignment with guest needs and complement the overall Entertainment programming, production standards, and operations schedule. They maintain organized and thorough records of all safety and maintenance-related items for areas of responsibility, and ensure all Activity Staff are trained and fully understand protocols., • The Activity Manager identifies and implements the most efficient guest flow throughout all activity and entertainment venues, adjusting and pivoting whenever necessary to continually optimize efficiency and guest experience. They also observe and support the Cruise Director at events to ensure an engaging, entertaining, and informative execution in their absence., • The Activity Manager collaborates with all accountable parties to ensure activity venues are safe to operate and in good working order. They audit and inspect all recreation spaces and attractions, maintain compliance with all internal and external regulations and policies, and promptly create Service Orders in AIMS to remedy any damaged equipment. They ensure all areas are staffed with a safe number of appropriately trained team members and know Activity Staff's role descriptions and deliver them to all team members., • Candidates for the role of Activity Manager must demonstrate an understanding of the fundamental principles of guest experience and hospitality operations. They must also exhibit a commitment to providing exemplary guest service and a willingness to lead others in the delivery of the same., • Those who are successful in their candidacy must demonstrate a comprehensive knowledge and enthusiasm for the organization and implementation of an engaging and high-quality activity program, with a commitment to providing experiences for individuals of all ages and abilities., • The candidate must possess a stage style that is confident yet charming, charismatic and energetic. The delivery must be controlled, natural and easy to watch, yet engaging, humorous and endearing., • Additionally, successful candidates must possess robust leadership abilities and demonstrate the capacity to oversee large, diverse, and multicultural teams., • A comprehensive curriculum vitae is essential. It is important to provide a concise and easily readable overview of one's professional experience. However, if we may offer a suggestion, it is often preferable to present a minimalist approach. Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.