Housing Eligibility Specialist
8 days ago
Orlando
Job Summary: Tryfacta is seeking an Eligibility Specialist for our client in Orlando, FL 32801. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now! Position Title: Eligibility Specialist Location: Orlando, FL 32801 Duration: Long Term Work Schedule: 8 hours, some overtime when needed Under general supervision, performs various administrative and clerical tasks to screen initial applicants and existing tenants to determine eligibility for HCV program housing in accordance with pre-defined regulations and requirements. Major Responsibility: • Effectively manage an assigned caseload of HCV participants. Conducts annual recertifications within required time frames., • Maintain accurate and complete applicant/participant files., • Determine housing assistance payments and tenant rent calculations within guidelines. Responsibilities for this position include, but are not limited to: • Performs screening to determine eligibility of new applicants to fill program vacancies; receives applications; enters data into the computer; schedules and conducts interviews., • Conducts appropriate re-certification/screening of rent increases; conducts existing tenants' re-certification to determine interviews; continues downloads eligibility and from the mainframe computer; requests unit inspections and compares the rent reasonableness of proposed rent to comparable units in the community information, previous, • Reviews financial/personal documents/information of all clients and compares to pre-established standards; verifies applicant income, child care, medical care, disability, court orders, citizenship status, housing assistance, and related information; requests credit reports, criminal background checks, voter registration cards, tag verifications, or other documentation to verify information; makes/maintains processes status changes; copies prepares of pertinent documentation; correspondence, notices, updates packets, information leases, and contracts, agreements, and other documentation. list, makes, • Qualifies or denies eligibility of new applicants; accordingly, selects the most qualified applicants from waiting housing assignments to appropriate bedroom-sized units; calculates rent payments and deposits for applicants; types agreements for new applicants; and explains documents to applicants., • Qualifies or denies continued eligibility of existing tenants; accordingly, changes contract rent and utility allowance as needed; notifies tenants and landlords of new data; ensures leases/contracts are signed according to administrative plan; records changes in data for families who move., • Refers clients to other subsidized housing agencies, shelters, or other social services agencies., • Contact site managers to confirm vacancies, rent calculations, and security deposits. Maintains vacancy log, transfer log, and waiting list. letters, denial letters, transfer letters,, • Prepares or completes various forms, reports, correspondence, logs, orientation letters, assignment change reports, income statements, worksheets, check requests, processing summaries, certificates/vouchers, termination notices, or other documents., • Receives various forms, reports, correspondence, logs, charts, surveys, police reports, credit reports, vacancy reports, move-in reports, verifications, maps, drawings, regulations, policies, procedures, administrative plans, manuals, directories, reference materials, or other documentation; reviews, completes, processes, forwards, or retains as appropriate., • Operates a computer to enter, retrieve, review, or modify data; verifies accuracy of entered data and makes corrections; utilizes word processing, spreadsheet, database, desktop publishing, time management, or other software programs., • Prepares, maintains, and purges files/records., • Answers the telephone; provides information, guidance, and assistance; takes and relays messages or directs calls to appropriate personnel; returns calls as necessary., • Communicates with supervisor, employees, other departments, clients, site managers, employers, childcare facilities, government agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. time to time,, • Assists at the front desk as needed; provides information and assistance to walk-in visitors and to telephone callers., • Attends hearings as an impartial witness. Assists in training other staff members., • Makes visits to homebound tenants as needed., • Provides assistance to other employees or departments as needed. Minimum Education and Experience: • Requires a 4-year bachelor's degree., • 3 to 4 years of previous experience and/or training involving general office, customer service, leasing, social services, caseload work experience, or personal computer operations, or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job., • Need more than 3 years of experience in case management, • Possession and maintenance of a valid Florida driver's license. Knowledge of Job: Has thorough knowledge of the methods, policies, and procedures of the Orlando Housing Authority as they pertain to the performance of duties of the Eligibility Specialist. Has thorough knowledge of the laws, ordinances, standards, and regulations pertaining to the specific duties and responsibilities of the position. Has thorough knowledge of the principles of service and public housing management. Has excellent administrative, organizational, clerical, and interpersonal skills. Has knowledge of modern office practices and equipment. Has knowledge of proper English usage, vocabulary, punctuation, and spelling; has knowledge of basic mathematics. Is able to type accurately at a rate sufficient for the successful performance of assigned duties. Has knowledge of how to operate and maintain a variety of office equipment as necessary in the performance of daily activities. Skilled in applying responsible attention to detail as necessary in preparing reports and correspondence. Is able to read and interpret various materials pertaining to the responsibilities of the job. Is able to take the initiative to complete the duties of the position without the need for direct supervision. Is able to use independent judgment in performing routine and non-routine tasks. Is able to plan, organize, and prioritize daily assignments and work activities. Is able to offer assistance to fellow employees as necessary. Is able to learn and utilize new skills and information to improve job performance and efficiency. Is able to effectively communicate with persons in confrontational situations. Is capable of working under stressful conditions as required. Has knowledge of how to react calmly and take quick precautions on the job. emergency situations. Has knowledge of the occupational hazards and safety to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Has knowledge of how to personally demonstrate appropriate customer service skills.
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