Miami Beach
Job DescriptionDescription: I. Job Summary The Bartender is responsible for supporting the seamless running of the bar, by providing a highly efficient and effective service, ensuring standards are maintained and customer needs are anticipated. II. Essential Job Functions Job Activities Customer Service • Ensures that all customers receive the best possible service and care., • Maximizes sales opportunities through good service., • Makes side dish or appetizer tableside for any customer., • Runs drinks from the service bar if needed to the customer., • Cuts any meat tableside if needed., • Makes meat tartar or tuna tartar tableside if needed., • Runs food to any table as needed., • Provides friendly, courteous and professional service at all times., • Provides quick and efficient service., • Promotes sales and builds rapport with regular customers., • Ensures courteous and professional service is provided at all times., • Is responsive to any guest’s request., • Has a clear understanding of guest expectations., • Works with restaurant staff to create a positive dining experience for guests., • Greets customers and answers any and all questions., • Alert team members when tables are in need of attention, if they are not present assist them in helping with their tables., • Has knowledge of the menu, with the ability to make suggestions., • Ensures tables are enjoying their meals and takes action to correct any problems., • Has a thorough knowledge of all menus, wine, and beverage list offerings., • Communicate any issues or ideas to the management team., • Becomes a professional, valued member of the team with a flexible approach to improving customer experience., • Demonstrates a high standard of personal appearance, always wearing the full and correct uniform and ensuring good personal hygiene., • Arrives at work for scheduled shifts and is punctual, always following company absence, and lateness procedure if unable to do so., • Ensures that all liquor stock levels are maintained, and correct ordering procedures are carried out., • Ensures that the bar area is kept clean and tidy at all times., • Monitors standards and supply of all bar equipment, ensuring management team is aware of any needs., • Treats company property with due care and attention., • Attends meetings/training sessions as required by the management team., • Is fully aware of current legislation regarding hygiene, licensing laws, weights, and measures as they apply to the restaurant., • Adheres to and maintains cleaning checklists., • Is aware of restaurant/company skills and standards, ensuring these are followed., • Implements bar order of service., • Inform managers of any complaints/comments / perceived issues., • Supports and is fully aware of the Squirrel POS system, ensuring no food or beverage is issued without registration on Squirrel., • Ensures that unannounced diner scores are consistently above 80% ., • Ensures drink orders are dispensed accurately, with minimum wastage., • Ensures that the area is clean and well stocked at all times., • Cleans tables and removes dishes after the customer leaves, or as needed., • Carries loads of soiled dirty dishes to the dishwasher to be cleaned., • Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials., • Resets tables when customer leaves for next customer party., • Is able to remain focused and on-task. These describe the behavior you will need to demonstrate to carry out your job effectively: • Maintains a high customer awareness by approaching your job with the customers always in mind., • Is financially aware of costs involved in the operations and are responsible to control costs., • Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance, • Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities., • Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues, • Performs other job-related duties as directed., • High School Diploma., • Good communication and organizational skills., • Ability to handle stressful situations and be able to prevent and/or handle emergency situations., • A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure., • Responsible, neat and clean in appearance., • Strong communication skills with supervisors and team members., • Must be able to read, write and speak English.Requirements: