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Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview: The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's. Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards. Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. Assist in maintaining and controlling all housekeeping equipment. Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). Ensure that large guestroom turns are managed efficiently. Ensure consistency with departmental opening and closing procedures. Carry a pager at all times. Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's. Develop employee morale and ensure training of Housekeeping personnel. Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis. Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival. Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis. Ensure guest privacy and security through correctly following Highgate Hotel procedures. Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. Conduct pre-shift meetings for room attendants and housemen. Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available. Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies. Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Ensure sign off of all Service Standards by Position competencies for Housekeeping staff. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Manage and organize large turn days (including group check-ins or check-outs). Monitor out-of-order, out-of-service, discrepant and show rooms. Must maintain constant communication with Guest Services. Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards. Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. Maintain key control system for house keys. Ensure participation within department for monthly Highgate Hotel team meeting. Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores. Monitor all V.I.P.'s, special guests and requests. Review Housekeeping log book and Guest Request log on a daily basis. Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Use the telephone and computer system for reporting and verifying room status. Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned. Properly store, secure and issue supplies as needed to meet business demands. Ensure completion of regular maintenance and cleaning projects on a biannual basis. Ensure overall guest satisfaction. Qualifications: At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience. Supervisory experience required. Must be proficient in Windows, Company approved spreadsheets and word processing. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Would you like to join our team? We keep growing! With headquarters in Malaga (Spain) and branches in Albufeira (Portugal) and Cancun (Mexico), Paraty Tech is a technology company specializing in the development of solutions and tools aimed at boosting direct sales for hotels, hotel chains and other tourist accommodation. The Business Development Manager will play a critical role in selling and developing business at regional level across new markets. Success for the Business Development Manager will open up opportunities across the hospitality industry business with the potential to move into new markets. Responsibilities: Perform market prospecting for new markets to identify and analyze the feasibility of expansion opportunities. Develop the market in new strategic regions. Elaborate strategic plan. Permanent control of results, budgets and business development within this region. Partnership proposition, support, cooperation and maintenance in the region. Active search for new sales opportunities and acquisition of new clients. Develop and implement new strategies in cooperation with the team, focused on client requirements. Preparation of statistics and reports and permanent maintenance of the CRM (Salesforce) as well as market research. Brand awareness and visibility through participation in trade fairs, roadshows and events to represent the company. Providing sales forecast, reports and market research. Contribution to the creation of documentation for promotion and sales support. Collaborate and work with the expansion manager in the expansion strategic plan, after analyzing the potential market and based on the company's needs. Monitor all existing lease contracts and renegotiate their expiration conditions, as well as draft and secure their signatures. Active and effective cooperation with the relevant departments in our headquarters. Target markets: United States of America California Texas Miami South Carolina Hawaii Bahamas Requirements: University degree in Tourism. Proven essential knowledge and experience in the tourism / hotel industry. Have a strong network of business contacts in the tourism / hotel sector / technology companies. Proven experience in business development in new markets. Strong skills in budget estimation. Geographical flexibility for both national and international travel. Business-to-business sales experience in professional services and technology solutions is strongly preferred. English (native American). Skills: Negotiation skills: Your strong negotiation skills and situational awareness are excellent. Excellent English: You were born in the United States of América or have been living there for a long time and you have exceptional English-speaking and writing skills. Quota achievement: You have a proven ability to meet sales quotas, negotiate effectively, and solve problems. Building relationships: You understand the importance of building credibility-based relationships with clients and stakeholders. Results-oriented: You focus on achieving the objectives and are driven by results. Commercial mindset: You possess the ability to think commercially and effectively interact with people in commercial roles. Active listening: You excel in active listening, understanding client needs, and providing tailored solutions. Resilience and persistence: You are resilient, diligent, and persistent, never shying away from challenges or tough conversations with prospects and clients. We offer: Attractive salary and bonus. Flexible working hours. Independence at work and possibility to implement own ideas. Possibility of professional development, fast-growing company. A well-coordinated team (no rotation!). Friendly working atmosphere. Lack of micromanagement, flexibility at work. Team events. Job Type: Full-time Work Location: Remote
Full job description Citywide Mobile Response is a fast-growing Ambulance Company with over 50 years of operation. Based in the Bronx and servicing the 5 Boroughs of NYC. We are looking for a dynamic, strong, caring dispatcher to join our team. Job description Monitor, update, and control the location and movement of field units Act as a resource point for healthcare facilities and other agencies utilizing the services of Citywide Ambulance Ascertain proper levels of response and allocate resources to match dynamic system demands Monitor and document response times of units, investigating and reporting all response time exceptions Maintain excellent knowledge of company policies, procedures, and medical protocols. Demonstrate extensive knowledge of all Communication Center equipment, including telephones, radios, and computers and tracking mechanisms Obtain insurance or managed care authorizations Communicate and document service delays Actively work with customers and or ancillary providers to meet the customer service demands Determine medical necessity for ambulance services Follow the deployment plan appropriately and consistently Maintain a calm atmosphere, non-emotional, professional tone throughout the Communication Center Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events Assist responding units with routing instructions to scenes when necessary; relay efficiently and accurately utilizing all map resources Performs all duties with the utmost professionalism, reliability, and integrity Required to sit for long periods of time Job duties are often performed at high stress levels requiring employee to function effectively and independently while maintaining good working relationships with partners, patients, and customers WE OFFER · A great salary commensurate with experience · As well as an excellent benefits pkg & · A great work environment Job Type: Full-time Pay: $18.00 - $21.00 per hour Expected hours: 40 per week Benefits: 401(k) matching Health insurance Paid time off Experience: Dispatching: 1 year (Preferred) Ability to Relocate: Bronx, NY: Relocate before starting work (Required) Work Location: In person
The Sales lead is passionate about Cannabis, provides product knowledge to our customers and explains the benefits of buying specific products. The Sales Lead delivers the Company’s retail promise to every customer visiting the Dispensary. Provides supervisor customer service and education guidance to registered patients and Designated Primary Caregiver (“DPC”). Take patients orders, record sales in the Inventory Control System (“ICS”), and handle cash, and debit card transactions. Maintain an organized environment and facility appearance. The Sales Lead or Cannabis Advisor Lead collaborates with the Assistant Manager, Dispensary Manager and leadership team to develop, document and implement practices, policies, and strategies that support a performance and results-driven culture. This role is a developmental opportunity in preparation for a management position. Duties/Responsibilities/Tasks Greets patients and DPC’s and escorts them from the waiting room to the secured sales dispensary. Provides orientation and tours for first-time clients. Follows the Company’s selling standards to meet the team and individual sales goals and metrics. Drives sales and customer experience by maintaining a tidy, safe, and well-merchandised store environment with all medical Cannabis and related products, except samples, secured and behind a counter. Models best-in-class service experience that consistently strives to exceed customers’ expectations. Make sales and prepares approved sales from the client. Calculates sales price and enters into the cash register. Collects the amount due from the client in cash or via a cashless debit transaction. Packages order, checking to ensure each product is appropriately labeled, including warning as required by law. Deliver sales from ICS agent for entry. Escort client waiting room to exit. Escort next client to secure sales area. Inspires customer confidence and creates loyalty to Company brand. Promotes a work environment that is positive, customer-service oriented, and compliant with established laws and regulations and Company policies and procedures. Is accountable for accurately utilizing the Company’s Point of Sale system. Communicates with the patient coordinator to maintain patient traffic flow and maximize sales and customer satisfaction. Responds to in-person patient requests, compliments, and resolves simple complaints, through e-mail, or by the phone requesting supervisor support as needed. Maintains organization of dispensary and through daily upkeep and light cleaning. Maintains quality and appearance of the product by removing shake and stems, while checking for mold, mildew, expiration or sell-by dates, or defective products, and keeping samples clean and in order. Maintains knowledge of all medical Cannabis, and related products and services offered, as well as applicable state and local laws and regulations and industry news. Educates patients and DPD’s on medicating options and methods, strain information, medicine effectiveness for specific ailments, and cultivation methods. Provides education materials and resources for patients and DPCs as needed. Records specific request, preferences, and notifications for patients and DPCs using the internal Electronic Verification System (“EVS”) and ICS and follow up as needed. Maintains awareness of patient input and suggested changes to improve service or product, invites clients to use the suggestion box in the waiting room. Discusses inventory levels with patient coordinator and Manager or Assistant Manager to maintain accurate online menus and update menus and checklist as needed. Coordinates supply orders with the dispensary manager as needed. Other responsibilities and duties assigned by the Manager or Assistant Manager. Job Requirements 2+ years of retail or customer service experience required. High School Diploma or GED preferred. Knowledge of recreational Cannabis policy and law is preferred but not required. Must be able to ensure accurate data-entry and record keeping. Ability to work in a fast-paced, changing, and challenging environment is required. Proficiency in Windows-based and other software and Internet navigation is required. Point of Sale software and cash handling experience is preferred. Additional Requirements: Must be at least 21 years of age. Physical and Mental Demands: While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 20 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position. Working Environment: Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position. EEO Statement: We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities. Job Type: Full-time Pay: $21.00 per hour Shift: 10 hour shift 12 hour shift 8 hour shift Day shift Weekly day range: Monday to Friday Weekends as needed
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