Service Account Manager
3 days ago
Houston
Job DescriptionSalary: $100K - $110K DOE Job Summary: We are seeking a proactive, relationship-driven Account Manager to support and grow our Electrical Service Division in Houston, TX. This role is responsible for managing client accounts, coordinating service requests, building long-term partnerships, and ensuring high-quality service delivery on commercial electrical projects. The ideal candidate has strong customer-service skills, a solid understanding of electrical service operations, and the ability to manage multiple service calls and client needs in a fast-moving environment. Specific Responsibilities: • Serve as the primary point of contact for assigned commercial service accounts., • Build, maintain, and grow strong client relationships through consistent communication and service excellence., • Conduct site visits, client meetings, and walk-throughs as needed, • Understand client needs, priorities, and upcoming project opportunities., • Manage renewals, proposals, and service agreements., • Expand service Client Base by face to face, phone, and email., • Providing customers with product information and availability, estimated time of arrival of goods and product recommendations, • Deliver prompt, professional solutions to service customer inquiries., • Work to meet immediate goals of customer needs withing the service department., • Provide customer feedback on performance., • Suggest customer service improvements to management and set performance and financial goals for technicians you manage and help them attain those goals through team direction and management., • Assess, evaluate, and report on overall team and individual team member performance., • Prepare and allocate budgets., • Research and identify new business opportunities., • Collaborate with other senior leadership regarding business strategies within the Service Department, • Evaluate job profits and revenue and calculate risks for your projects., • Ensure compliance with company policies and local, regional, and federal regulations. Work closely with Service Foremen/Technicians to schedule, dispatch, and monitor service calls., • Ensure all work orders, service tickets, and client updates are completed accurately and on time., • Provide job cost tracking, change order management, and budget oversight for service projects., • Collaborate with estimating to prepare and deliver quotes and proposals., • Ensure safety compliance and adherence to company policies during service operations., • Track KPIs such as response times, ticket completion, client satisfaction, and revenue targets., • Resolve client issues quickly and professionally., • Support invoicing accuracy by coordinating with accounting on completed work, materials, and labor., • Identify opportunities within existing accounts to expand service offerings., • Assist the sales/estimating team with proposals for recurring maintenance, repairs, and small projects., • 5+ years of experience in account management, service coordination, or project support (electrical or construction industry preferred)., • Understanding of electrical service work, materials, and terminology., • Strong communication and customer-service skills., • Ability to manage multiple accounts, service calls, and priorities simultaneously., • Proficient in scheduling tools, CRM, or service management systems., • Close knit, team-oriented work environment, • Medical, Dental and Vision Insurance, • 401K, • Bonus opportunities, • PTO, • Continuing Education Opportunities and Resources Enterprise Electrical Core Values: • Safety First, Safety Always (Safety), • Committed to Excellence (Greatness), • Plan it, Do it, Own it (Accountability), • Learn it, Know it, Teach it (Mentorship), • One Team, One Goal (Teamwork), • Positive Attitude Required (Positivity)