Delivery Driver
18 days ago
Toledo
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off, • Training & development, • Vision insurance General Purpose Deliver, install, relocate, service, and retrieve merchandise in a timely and professional manner. Protect company property and money while in the field, maintain strong customer communication, and uphold company standards. Essential Duties Delivery, Service & Retrieval • Install merchandise correctly and safely at customer homes., • Complete all deliveries, service calls, relocations, and retrievals on schedule., • Handle all merchandise with care during loading, transport, and installation., • Make minor repairs when needed; transport items needing major repairs to the service department and return them promptly once repaired., • Verify that item, model, and serial numbers match the rental agreement before delivery., • Retrieve returned items and relocate merchandise when customers move., • Inspect returned items and refurbish them to like new condition quickly. Customer Service & Communication • Answer incoming calls by the third ring in a friendly, professional manner., • Follow the Premier Rental Purchase Pledge to provide excellent customer service., • Resolve customer issues politely and promptly., • Maintain clear communication with customers, coworkers, and management.Operational Support, • Help maintain the store's Standards of Operation., • Safeguard all company money collected in the field., • Assist with receiving new merchandise., • Keep the back room and assigned vehicle clean and organized., • When possible, help with customer order forms and verifications., • Assist with store cleaning and help meet daily, weekly, and monthly goals., • Support efforts to grow customers and revenue.Requirements, • High school diploma, GED, or equivalent experience., • Valid drivers license with a good driving record., • DOT certification (if required by state law)., • Completion of training program and one year of customer-service experience., • Ability to lift and carry up to 75 lbs.Required Skills, • Strong attention to detail and accuracy., • Ability to understand written and verbal instructions., • Ability to read, write, and perform basic math quickly and accurately., • Good decision-making and problem-solving skills., • Ability to handle customer interactions professionally., • After training, solid knowledge of all products in inventory.Efforts, Demands, and Conditions, • Work occurs in changing environments with frequent standing, walking, bending, lifting, and carrying., • Must handle multiple tasks, adapt to changes, and work under pressure., • Extra hours before or after business hours may be required., • Frequent travel between stores may be needed., • Must manage the emotional and mental stress of working with customers and varying situations., • Must use a hand truck to move merchandise., • Work takes place in the store, in customer homes, and in the field, often involving:, • Uneven, icy, dirt, or gravel surfaces, • Stairs, tight doorways, wet or slippery floors, • Heat, cold, dust, and various weather conditions, • Must be able to drive safely in all weather conditions., • Attendance at company or Premier Corp. training sessions may be required.Relationships, • Frequent interaction with customers, coworkers, and management., • Occasional contact with suppliers and service partners., • Must communicate clearly and professionally with supervisors and peers.