Patient Services Representative I
12 days ago
Toledo
Job Description Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed. Schedule: M-F 8-5 Opener: Open-4:30p (open roughly 715am-745am) Closer: 8:30a-Close (close roughly 500pm-600pm) Must be open to travel to other SEI locations- Adrain for training What you will be doing • Greet and check in patients in a friendly, courteous, and professional manner., • Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs., • Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration., • Prepares paperwork for patient visits., • Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution., • Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes., • Acts as a liaison between patients, guests, back office staff and providers., • Reconciles cash against daily charge and cash reports., • Schedule and confirm patient appointments as needed., • Create, distribute, and file new patient charts/medical records., • Perform clerical tasks such as copying, sorting, scanning, and faxing., • Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc., • Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies, • Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook., • Perform any other duties as assigned What you knowRequired • High school diploma or GED, • Telephone operator or high call volume experience, • Entry LevelWhat you will receive, • Competitive wages, • Robust benefit package including medical, dental, life and disability (short- and long-term) insurance, • Generous paid time off (PTO) program, • Seven (7) company paid holidays, • 401(k) retirement plan with company match, • An organization focused on People, Passion, Purpose and Progress Job Posted by ApplicantPro