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We are seeking a dedicated and detail-oriented Order Processor to join our team at our retail store in Queen, New York. The ideal candidate will be responsible for managing customer orders, printing shipping labels from the WordPress backend, and packing orders for shipment. The role requires experience in e-commerce order processing and familiarity with WordPress-based systems. The Order Processor will play a crucial role in ensuring timely and accurate order fulfillment, maintaining the flow of operations, and providing exceptional service to our customers. Key Responsibilities: Order Processing: Review and process incoming orders via our e-commerce platform (WordPress-based). Ensure all order details (products, quantities, shipping addresses, etc.) are accurate. Communicate with the customer service team to resolve any order discrepancies. Label Printing: Access and print shipping labels through the WordPress backend (knowledge of WooCommerce is a plus). Ensure labels are accurate and match the order details. Organize and attach the correct shipping labels to each package. Packing Orders: Pack orders securely and efficiently, ensuring all items are carefully handled and protected during transit. Select the appropriate packaging materials and boxes for each order. Prepare and organize orders for shipment by using the correct shipping carrier and service. Inventory Management: Track inventory levels and communicate with the team if items are low or out of stock. Assist in maintaining accurate inventory records. Customer Service Support: Respond to any shipping or order-related inquiries from customers promptly and professionally. Ensure all orders are shipped out on time, meeting customer expectations. Order Tracking: Monitor the shipment status of orders and provide tracking information to customers as needed. Follow up on any shipping delays or issues with the shipping carrier. Qualifications: Previous experience in order processing, shipping, or related fields, preferably within a retail or e-commerce environment. Strong experience with WordPress (WooCommerce) for managing and processing orders. Ability to print and manage shipping labels through WordPress backend. Detail-oriented with strong organizational skills and the ability to manage multiple orders at once. Basic knowledge of inventory management practices. Ability to work in a fast-paced environment and meet deadlines. Excellent communication skills, both written and verbal. Must be able to lift and move packages as needed. Experience with shipping carriers (USPS, UPS, FedEx) and basic shipping procedures is a plus. High school diploma or equivalent required; additional certification or training in logistics or e-commerce is a plus.

Job Title: Bookstore Manager Department: Events and Visitor Experience Reports to: Senior Manager of Events & Visitor Experience Position Type: Full time Position FLSA Status: Non-Exempt Overtime: Eligible Pay Rate: $20/hour Virtual/Remote or In-Office: On-site effective January 2025 Job Description created/updated on: 11/19/2024 The Center for Jewish History (the Center) is the collaborative home of five in-house Partner organizations – American Jewish Historical Society, American Sephardi Federation, Leo Baeck Institute, Yeshiva University Museum, and YIVO Institute for Jewish Research – whose collections comprise over seven linear miles of archival documents in dozens of languages and alphabet systems, over 500,000 volumes of books, over 10 million digital items, and thousands of artworks and objects, all spanning 5,000 years. The Bookstore Manager will be in charge of all aspects of running a profitable retail operation, ensuring that it meets or exceeds sales plans, profit objectives, operating budgets, customer service standards, and merchandising objectives. The Manager will be responsible for all primary buying and merchandising decisions, including pricing and re-ordering, as well as overseeing the Store’s financial reporting, retail accounting, and analyzing trends. The Retail Manager will collaborate with the marketing leadership to develop strong relationships with the local community, local media, local publications, etc. Responsibilities include, but are not limited to: · Provide overall merchandise leadership and strategic direction to support the Store’s mission and profitability. · Develop and implement strategic and annual financial plans to achieve and exceed sales and profitability goals. · Plan, prepare, and monitor the departmental budget, profit and loss (P&L), and analytics to measure and report on retail store performance. · Ensure the Store adheres to policies, procedures, and maintains a positive image in the marketplace. · Manage point-of-sale (POS), purchase order, and inventory management systems to align with the retail operational plan and financial goals. · Build and maintain relationships with vendors to ensure appropriate stock levels and pricing advantages. · Supervise and guide the merchandising and visual presentation of products to meet Store standards. · Collaborate with the Center’s Marketing and Graphic Design teams to create, develop, plan, and execute the Store’s marketing materials. · Work with Store web leadership to support e-commerce activities and online presence. · Train, mentor, and supervise Store staff to ensure smooth operations and excellent customer service. · Provide accurate information on artists and products to staff and customers to enhance visitor experience. · Perform additional tasks and support the Visitor Experience team as assigned by management as needed. Qualifications: · High school diploma or equivalent (required). · Previous experience in customer service, retail, or sales management (preferred). · Strong interpersonal and communication skills, with the ability to engage visitors professionally. · Basic computer skills, including experience with point-of-sale systems (preferred). · Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously. · Attention to detail and accuracy in maintaining records and transactions. · Flexibility to work varying hours, including weekends, evenings, and holidays as needed. Physical Requirements: · Ability to stand for extended periods and perform tasks in both office and public-facing environments. · Comfortable with light lifting (up to 25lbs). · Ability to thrive in a high-traffic environment and interact with a diverse range of of visitors. Benefits: · Comprehensive Medical, Dental, Vision insurance for employees and families · Mental health support- access to counseling services, and Employee Assistance Program (EAP) · 403b Retirement Plan- including employer matching to help save for retirement · Life and disability insurance · Paid vacation, sick and holiday time (20+ holidays per year) · Inclusive and diverse workplace Center for Jewish History is an Equal Opportunity Employer.