Payroll Coordinator
13 days ago
Long Beach
Payroll Coordinator\n \n Location: The Queen Mary, 1126 Queens Hwy, Long Beach, CA 90802 \n Employment Type: Seasonal, ASAP through November 29 \n Reports To: General Manager \n Compensation: $1,625 per week, exempt \n Dark Harbor is seeking a highly organized, proactive, and professional Payroll Coordinator to provide on-site payroll, timekeeping, workforce, hiring, onboarding, and employee-support coordination in a fast-paced seasonal environment. \n \n This is a highly visible, employee-facing role. The Payroll Coordinator will be present on site, accessible to employees and managers throughout each shift, and responsible for helping keep payroll, timekeeping, schedules, hiring activity, employee onboarding, and location rosters accurate and up to date. \n The ideal candidate is detail-oriented, approachable, dependable, and comfortable resolving routine issues in real time while knowing when to escalate matters to Human Resources, Payroll, or operational leadership. Prior hands-on experience using Paycom is required for this position. \n Payroll and Timekeeping Support\n\n • Provide daily, on-site support to employees, timekeepers, and seasonal managers.\n, • Lead the daily employee check-in process and maintain an accurate check-in roster.\n, • Review timecards in Paycom, identify missing or inaccurate punches, and support employees and managers in resolving timekeeping discrepancies.\n, • Assist employees with clock-in and clock-out issues, missed punches, incorrect punches, and punch-correction requests.\n, • Follow up on outstanding timecard corrections and approvals to help ensure payroll information is accurate, complete, and submitted on time.\n, • Monitor worked hours and schedules for potential overtime exposure, unplanned hours, employees approaching expected-hour limits, and employees working without appearing on the schedule.\n, • Communicate timecard, scheduling, overtime, and coverage concerns to seasonal managers and operational leaders.\n, • Help ensure that employees reporting to work are correctly reflected on the roster, scheduled appropriately, and cleared to work. \nHiring and Onboarding Coordination\n\n • Maintain the location hiring tracker and ensure candidate, offer, onboarding, and start-status information is accurate and current.\n, • Track candidates through the hiring process, including offer status, onboarding progress, background-check or clearance status, start-date confirmation, and readiness to begin work.\n, • Prepare and send approved offer letters in accordance with established company processes and direction from HR or authorized hiring leaders.\n, • Follow up with candidates regarding offer acceptance, onboarding steps, required documentation, deadlines, and anticipated start dates.\n, • Guide new hires through the hiring and onboarding process, including completion of required Paycom tasks and pre-employment steps.\n, • Coordinate with hiring managers, HR, and operations regarding open positions, hiring needs, candidate progress, and expected new-hire arrivals.\n, • Identify incomplete onboarding, delayed clearances, or employees who are not authorized to begin work, and escalate concerns promptly.\n\n Paycom and Employee Support\n\n • Use Paycom daily to support employee onboarding, timekeeping, timecard review, employee profile updates, and payroll-related coordination.\n, • Provide first-level, on-site support for employee Paycom access, login, navigation, and common self-service questions.\n, • Assist employees with Paycom clock-in and clock-out questions, onboarding tasks, profile navigation, and basic employee self-service updates.\n, • Help employees understand how to update permitted personal information, including direct-deposit details, phone numbers, email addresses, and employee profile information.\n, • Track unresolved payroll, Paycom, onboarding, or employee-system questions and escalate them to HR, Payroll, or the appropriate internal contact for resolution.\n, • Maintain professionalism, discretion, and confidentiality when handling employee information.\n\n Roster and Workforce Coordination\n\n • Maintain an accurate, current location roster reflecting employee status, including active, pending offer, pending onboarding, cleared to begin work, inactive, terminated, or not cleared to work.\n, • Update employee rosters as seasonal staffing needs change, new employees are hired and assigned, employees complete onboarding, or employment status changes.\n, • Verify that employees working on site are active, properly onboarded, assigned to the location, and authorized to work.\n, • Partner with operational leaders and seasonal managers on staffing levels, schedule coverage, employee start status, and workforce changes.\n, • Flag employees who are not onboarded, are inactive, are no longer authorized to work, or otherwise should not be scheduled.\n\n What We’re Looking For\n\n • Required: Prior, hands-on experience using Paycom for payroll, timekeeping, employee self-service support, onboarding, or related workforce administration.\n, • Demonstrated ability to navigate Paycom confidently, troubleshoot common employee access and timekeeping issues, review timecards, and support onboarding workflows.\n, • Experience supporting payroll and timekeeping in a high-volume, hourly, seasonal, hospitality, entertainment, events, retail, or similar operational environment strongly preferred.\n, • Strong organizational skills and exceptional attention to detail.\n, • Ability to manage multiple priorities accurately in a fast-paced, live operational environment.\n, • Strong written and verbal communication skills, with the ability to communicate professionally with employees, managers, and HR partners.\n, • Comfort providing friendly, real-time support to a diverse seasonal workforce.\n, • Experience with payroll, timekeeping, scheduling, employee records, onboarding, hiring administration, or workforce coordination.\n, • Proficiency with Microsoft Excel or Google Sheets, including maintaining trackers and reviewing workforce data.\n, • Sound judgment, discretion, and the ability to handle confidential employee and payroll information appropriately.\n, • Ability to recognize issues that require HR, Payroll, or management escalation rather than independently making policy or employee-relations decisions.\n, • Ability to work fully on site and remain visible and accessible during assigned shifts.\n\n Important Role Boundaries\n The Payroll Coordinator supports payroll accuracy, timekeeping, employee onboarding, hiring administration, and workforce coordination. This role does not make final employment, compensation, payroll-policy, employee-relations, disciplinary, or HR decisions. The Coordinator is expected to identify concerns, document relevant details, and escalate issues promptly to the appropriate HR, Payroll, or operational leader. \n Why Join Dark Harbor?\n This role is ideal for someone who enjoys directly supporting employees, solving problems quickly, keeping details organized, and helping a seasonal workforce succeed. You will play an important role in ensuring employees are properly hired, onboarded, scheduled, paid, and supported throughout the Dark Harbor season at The Queen Mary.
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