Senior Director, IT
5 days ago
Los Angeles
Description Position Overview The Senior Director of IT leads enterprise IT operations, infrastructure, and strategy to support a distributed workforce of 1,500+ employees and more than 2,000 active devices across multiple facilities and remote settings. This leadership role ensures the stability of day-to-day operations while defining the roadmap for long-term technology innovation with a focus on hardware and core applications. The position combines strategic vision with oversight of a helpdesk and/or outsourced resources for device management, server maintenance, and network support. Compensation: Starting at $160,000 This position reports to: SVP, Technology Strategic Impact & Primary Responsibilities • Oversee facilities IT infrastructure (Wi-Fi, broadband capacity, access controls) across centers, conducting regular capacity/performance assessments and managing national vendors (e.g., Granite, Call One) with clear SLAs for quality, scalability, and response time., • Oversee IT helpdesk / technology support infrastructure ensuring the field organization has consistent and reliable access to all technology required to complete their roles as well as best-in-class support for these products., • Lead the design and implementation of a Global Single Sign-On (SSO) architecture using Microsoft Entra ID, overseeing a SCIM integration between ADP and Entra to automate employee lifecycle management, defining policies and workflows for identity provisioning, MFA enforcement, and managing additional integrations across 12+ systems to standardize authentication and reduce administrative overhead., • Plan and execute IT support for multi-site/state expansion, guaranteeing readiness of infrastructure, networking, and vendor capacity., • Partner with carriers (T-Mobile) and telephony vendors (Vonage VBC/VCC) to ensure scalable solutions, while establishing processes for monitoring and escalating service quality issues., • Lead device lifecycle management across 2,000+ tablets, laptops, and phones, ensuring seamless onboarding and offboarding for 1,500+ employees., • Implement ITSM and project management rigor, ensuring ticket throughput, visibility, and structured execution across IT initiatives., • Define and execute the IT vision, aligned with organizational goals and the Technology roadmap., • Partner with leaders across Finance, Clinical Operations, HR, and Compliance to ensure IT enables growth and compliance., • Serve as a senior advisor on IT, cybersecurity, and systems integration with visibility to executive leadership., • Direct AWS server and cloud infrastructure management, including cost optimization., • Establish and enforce cybersecurity policies aligned with HIPAA and other compliance frameworks., • Optimize Microsoft 365 environments for collaboration, productivity, and security., • Oversee enterprise integrations across HRIS, CRM, telephony, and core systems. Required Qualifications, • 10+ years of progressive IT experience, with at least 5 years in leadership., • Proven success managing enterprise-scale MS365 environments., • Strong expertise in networking, AWS infrastructure, and enterprise device management., • Demonstrated success managing multi-site infrastructure deployments (networking, wiring, broadband, access systems)., • Strong experience with project/program management tools and methodologies (e.g., Jira, ServiceNow, Smartsheet)., • Experience with outsourced resources and managed service providers., • Familiarity with telecom carriers (T-Mobile) and telephony platforms (Vonage VBC/VCC)., • Deep understanding of cybersecurity best practices, compliance, and risk management., • Track record of building and leading IT teams in distributed organizations., • Excellent stakeholder and vendor management skills, including negotiating national broadband, wiring, and access provider contracts., • Experience with Agentic AI solutions a plus. Technical Skills & Competencies, • Expert: Microsoft 365 administration, enterprise device lifecycle management, networking fundamentals., • Advanced: AWS (server configuration, monitoring, cost optimization), vendor and partner management., • Working Knowledge: ITSM tools (Jira, ServiceNow), mobile carrier platforms (T-Mobile)., • Strong strategic thinking and business acumen., • Excellent communication skills with ability to translate technical concepts for non-technical stakeholders. Additional Expectations & Benefits, • Remote position with 1 day in a center each week, and ability to travel to other centers as needed., • Must work Pacific Time Zone hours (8:30 AM – 5:30 PM PT)., • Benefits package includes medical, dental, vision, 401(k), and paid time off. Success in This Role Looks Like, • Reliable infrastructure: Consistent broadband, Wi-Fi, and access control performance across all centers, with vendors meeting SLA targets., • Operational excellence: Clear project tracking and throughput metrics visible across leadership, with IT initiatives delivered on time and within budget., • Cost and compliance: Optimized AWS/vendor spend with measurable ROI and zero major compliance or cybersecurity incidents., • Strategic alignment: A clear IT roadmap that supports organizational growth, innovation, and expansion., • Day 1 readiness: New hires have fully functional devices on their first day.