Engagement manager jobs in Buffalo, New York - Page 2Create job alerts

Customer Engagement And Retention Marketing Senior Manager.M&T Bank's Growth Marketing team is seeking a highly motivated and experienced senior manager to lead the Customer Engagement & Retention Marketing team.This role is responsible for leading strategies that deepen customer relationships, incr

Product Manager, Provider Scheduling. PerfectServe offers best-in-KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. Domain knowledge in Clinical Communications and Collaboration, Clinical Mobility, Clinical Workflows, Patient and Family Communica

The Digital Marketing Manager will lead the development and execution of Guest Supply's digital marketing strategy to drive customer engagement, brand visibility, and sales growth. Strong proficiency in digital analytics tools (Google Analytics, GA4, Google Tag Manager) with the ability to translate

The Growth Marketing Manager will build, manage, and optimize multichannel marketing campaigns to drive interest, consideration, and engagement among key district partners and school-leaders. Support SMB and expansion segments with targeted campaigns that enable account managers to drive incremental

Oversee end-to-end execution of multi-channel campaigns (email, web, direct mail, digital media) ensuring timely delivery and compliance. Managerial/Supervisory Responsibilities:. Customer Engagement & Retention Marketing Senior Manager.

Job Description Join Our Innovative, Independent Medical Practice as a Healthcare Marketing and Communication Manager! Our Healthcare Marketing and Communication Manager is responsible for helping to grow the practice by developing and implementing strategic marcom plans for highly competitive healthcare service lines. The ideal candidate has successful business-to-consumer marketing experience; excels at working independently and “rolling up their sleeves” to get the job done; and has experience managing a full- service marketing agency relationship. We are looking for someone to who can develop into, or immediately join, our senior leadership team responsible for growth and reputation management. Position reports to the Chief Executive Office and Chief Operating Officer. Duties and Responsibilities Strategy and Plans: Develop and execute comprehensive marketing and communication strategies and plans to highly targeted audiences to grow the physician practice across priority service lines. Agency Interaction and Management: Articulate physician/leadership vision and business goals and communicate them effectively to our agency partner. Collaborate with and manage agency account/project manager and creative team to ensure alignment and successful execution of campaigns; provide continuous reporting and feedback to both the agency and practice leadership. Social Media: Execute social media strategies, create daily content and monitor channels to increase brand awareness, engagement and lead generation on targeted social media platforms. Email Marketing: Develop and implement email marketing and nurture campaigns, including segmentation, automation and A/B testing. Events: Organize promotional events and coordinate day-of deliverables and staffing as needed. Public and Media Relations: Oversee public and media relations strategies and campaigns that lean into both traditional and non-traditional media (podcasts, short-form video, etc.) to enhance physician’s reputation as an international medical thought leader and first-in-class integrative medicine and concierge medicine provider. Internal Communication and Staff Engagement: Ensure practice team members are excellent brand ambassadors through development of talking points, marketing materials and training sessions. Support internal communication by promoting staff achievement, success stories, events and company culture. Measurement and Reporting: Develop, track and report key performance indicators (KPIs) to measure the success of marketing efforts for continuous improvement. Experience and Knowledge • A minimum of 3-5 years of retail marketing and communication experience o Ideal candidate will have marketing experience in a competitive healthcare industry • Demonstrated experience in marcom strategy, planning and implementation, • Demonstrated experience interacting with a full-service marketing agency o Ideal candidate will have managed an agency relationship • Experience with integrated marketing and communication campaigns including targeted digital marketing campaigns; organic and paid social media campaigns; public and media relations; website design best practices; and analytics and reporting o Ideal candidate will have experience with paid influencers, thought leader development, and developing physician referral relationships o Ideal candidate will display in-depth knowledge in CRM, loyalty, digital marketing and social media Education, Qualifications and Skills • Bachelor's degree in marketing, communication or related field of study or equivalent work experience, • Proficient computer and technology skills: Microsoft business suite (e.g. Word, Excel, PowerPoint); social media planning and development; project management (e.g., Trello, Basecamp, etc.); basic design (e.g., Canva, InDesign); AI content tools (e.g.,ChatGPT), • Effective, demonstrated written and verbal communication skills, • Professional appearance and comfortable public speaking at in-person marketing events, • Critical thinking skills, and ability to make recommendations to improve any aspect of the team process, practices and tools Job Type, Compensation and Benefits This is a full-time and on-site position (hybrid schedule may be an option in the future); some evening and weekend events and travel may occasionally be required. Compensation: $75,000 - $90,000 per year, plus annual bonus based on achievement of SMART goals. Benefits include: Medical/Dental/Vision, Paid Time Off, Paid Sick Leave, 7+ Paid Holidays, 401k w/ Safe Harbor Contribution, Various EE Discounts.

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive, inclusive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARY Care Coordinators work in collaboration to ensure that Health Home consumers receive comprehensive care coordination. As part of the Children’s Health Home Team, the Care Coordinator is responsible for managing all aspects of care for child & family Health Home consumers which includes tracking and arranging appointments, working in partnership with treatment providers, offering consumer advocacy and education, and coordinating other aspects of the consumer's community services. RESPONSIBILITIES & DUTIES A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services. • Coordinate all services for assigned children’s caseload dependent on assessment of needs (High, Medium, or Low)., • Conduct home visits with clients and travels into the community to meet with clients in other community-based settings, including medical provider appointments, hospitals, residential settings, and other community service provider offices., • Administer CANS and utilize HCS (Health Commerce System), (MAPP & UAS) assessment tools and utilize results to link to additional needed services (Level II)., • Regularly obtains and documents consent on the DOH 5201 and DOH 5055 forms as appropriate., • Promote client rights and access to social service, social security, mental health, and other support services., • Conduct comprehensive assessment and develop a patient-centered Plan of Care to address client needs. Assist clients with achieving their goals, in accordance with the Plan of Care., • Complete crisis plan with all client on assigned caseload and review with client and their caregivers at least annually., • Conduct regular case review with client and members of the client’s care team to review the Plan of Care and address barriers that prevent client from meeting their Plan of Care goals., • Complete the monthly Children’s Billing Questionnaire for each client on their assigned caseload by the last business day of each month., • Coordinate care across the system including help in utilizing resources, accessing health related services, and overcoming barriers to clients obtaining needed medical care and social services., • Work directly with clients, family/caregivers, and discharge planners to assist in transition planning., • Assist client and caregivers with coordination of appointments including but not limited to scheduling, rescheduling, providing appointment reminders and arranging transportation., • Work closely with the interdisciplinary care team including primary care providers, MCO, medical specialists, mental health providers, residential services, substance abuse treatment program, etc., • Work collaboratively with schools and other educational providers to ensure client’s needs are met., • Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program., • Conduct timely follow-up with inpatient facilities and local emergency rooms upon client admission, coordinate with discharge planners, and ensure client linkage to after care with primary care provider and specialists., • Provide culturally appropriate and sensitive care coordination services to our diverse population, including the use of language line and other translation services and advocate for language access with providers., • Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client encounter., • Effectively utilize electronic systems, including Netsmart, HEALTHeLink, PSYCKES, and ePACES., • Maintain on-going communication with program manager about their assigned caseload and seek out supervisory support when needed., • Attend agency and department in-service training and staff meetings as well as any other agency related activities as required. Education and Experience: • Bachelor’s Degree in relevant discipline required; social work or other behavioral related area preferred., • Experience in care coordination/ care management highly preferable., • Familiarity with electronic health record management system a plus., • Familiarity with community linkage resources helpful., • Ability to effectively provide care management services, responding supportively and with persistence to the client families and demonstration of an understanding of the community and available resources., • Willingness to work within the community, complete home visits and directly transport clients., • Ability to occasionally work outside normal work hours to meet client / outreach needs., • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities, • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services., • Must have access to a reliable vehicle, possess a valid, clean NYS driver’s license and be sufficiently self-insured with liability insurance in the amount of $100,000/$300,000., • Light physical activities and efforts required working in an office environment., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff and others by phone and in person., • Competitive salary of $23.00 to $25.00 per hour, commensurate with experience and qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually. Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description Human Resources Generalist Facility: Buffalo General Description The Human Resources Generalist is responsible for overseeing all aspects of the HR function at the Buffalo location, reporting directly to the Vice President/General Manager. This includes recruitment, employee relations, benefits administration, policy development, procedure implementation, and compliance with labor laws and regulations. The HR Generalist plays a key role in shaping the organizational culture, employee engagement, and supporting the business goals through effective management. Specific Duties • Ensure that Environmental, Health, and Safety (EHS) is an integral part of the management process., • Lead recruitment and full onboarding for hourly and salaried employees., • Manage employee relations, conflict resolution, and disciplinary procedures., • Ensure compliance with federal, state, and local labor laws and regulations., • Maintain and update HR policies and procedures in the employee handbook., • Collaborate with the management team to develop and maintain job descriptions, and determine the skills and competencies required for specific jobs., • Support employee engagement and retention., • Conduct investigations, including complaints and harassment allegations, in accordance with legal and ethical standards., • Manage HRIS systems., • Maintains all personnel and benefit-related records to comply with State and Federal laws and regulations., • Manage the termination process and conduct an exit interview to assess the overall success of the employment relationship initiative and opportunities for improvement., • Manage discretionary leaves of absence, including paid-time-off, FMLA, NY FLA, for employees according to policies outlined in the employee handbook and to ensure compliance with applicable State and Federal laws and regulations., • Manage benefits, including enrollment, problem resolution, and compliance for Medical, dental, life insurance, COBRA, and other voluntary benefits., • Monthly benefit billing audits., • Responds to unemployment claims. Other Duties This position involves responsibilities with elevated exposure to compliance risks, including potential corruption, fraud, and violations of TotalEnergies’ Code of Conduct. The role requires strict adherence to Hutchinson Internal Controls, ethical standards, active risk identification, and timely reporting of any suspected misconduct. Duties include applying compliance procedures, participating in mandatory ethics training, and ensuring proper due diligence in decision-making and interactions with third parties. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications • Bachelor's degree in Human Resources, Business Administration, or related field., • 5+ years of HR experience, preferably in a manufacturing or industrial environment., • Strong knowledge of employment laws and HR best practices., • Excellent communication, leadership, organizational, and problem-solving skills., • Knowledge of all State and Federal laws, wage and hour, legislation, and regulations (ADEA, ADA, EEOC, COBRA, ERISA, FLSA, FLA, FMLA, HIPAA) is required., • Previous experience in manufacturing is preferred., • Excellent communication, leadership, and problem-solving skills., • Proficient in HRIS systems, Microsoft Office Suite, and data reporting tools., • SHRM-CP or SHRM-SCP highly desired. Work Environment This job operates in a professional office and manufacturing plant environment and requires traveling. This role routinely utilizes standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. The employee frequently is required to sit, walk, talk, and hear. The employee is occasionally required to climb or balance; stoop, lift, and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision for viewing a computer terminal, distance vision, peripheral vision, depth perception for driving, and the ability to adjust focus. This position is not substantially exposed to adverse environmental conditions. Personal Protective Equipment The following list of PPE is required while in the manufacturing area. • Safety Glasses conforming to ANSI Z87.1 or higher, • Steel Toe Safety Shoes conforming to OSHA General Industry Standards 29 CFR 1910, • Hearing protection conforming to OSHA General Industry Standards 29 CFR 1910 Hutchinson Industries, Inc. is an equal opportunity employer. This position is exempt. Hutchinson Industries, Inc. reserves the right to modify the job description and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between Hutchinson Industries, Inc. and the employee. Either party may terminate employment without notice at any time.