Human Resources and Operations Generalist
5 days ago
Atlanta
Job Description Human Resources and Operations Generalist Role Summary: The HR & OPS Generalist (Office Manager) oversees all administrative functions and office operations, exercising independent judgment on matters of significance affecting business operations, facility management, and vendor relationships. This role serves as a key liaison between leadership and staff, with authority to enforce policies, manage budgets, and make decisions regarding office management and administrative services. The position also provides support to benefits & leave administration, HRIS data management, HR change management, HR policy creation and management, and learning and development. The HR Generalist operates with substantial autonomy. Visit to learn more. The HR & OPS Generalist (Office Manager) role reports to the Organizational Development & HR Compliance Manager. When you say YES to something bigger: • Premium Free Hubber-Health Insurance, • TireHub funded Health Savings Account, • Additional benefit options including TireHub paid short/long term disability and life insurance benefits, • Paid vacation and holidays, • Parental leave programs, • Build your financial future with 401(k) including TireHub match, • Access to tire discounts, perks, and so much more!, • Enjoy access to the TireHub headquarters location in Ravinia Plaza including free parking, free gym, convenient restaurants, outdoor spaces, special events and more. The individual must exhibit the following core TireHub commitments: • Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships., • Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique., • Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end., • Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast. Role Specifics Office Management Office Operations & Budget Management: • Manages Hub office budget with independent authority to allocate resources, approve expenditures within assigned limits, and make purchasing decisions for events, meals, office supplies, and maintenance., • Develops and implements business continuity and emergency preparedness plans, making independent decisions regarding protocols, resource allocation, and response procedures., • Manages Hub related special projects on behalf of executive leadership, exercising judgment in determining project scope, timelines, resource needs, and implementation strategies., • Ensures timely office mail distribution, package shipping/receiving, and phone system support., • Serves as executive leadership’s representative for office-related inquires and promptly resolves issues., • Ensures efficient and professional office operations including mail distribution, package shipping/receiving, and phone system support., • Coordinates company promotional items, to include business cards.Compliance & Risk Management, • Ensures compliance with office-related regulations, including OSHA workplace safety requirements, ADA accessibility standards, and local building codes., • Conducts risk assessments of office operations, identifying potential liabilities and implementing corrective measures., • Manages access security and coordinates with building management on security badges, access tracking, and facility needs. Facilities & Vendor Management: • Serves as the primary point of contact and authorized company representative for building management, landlords, and property services., • Evaluates and recommends facility space planning decisions, including office layouts, expansion needs, and workspace allocation, with authority to implement approved plans., • Manages seating arrangements for employees and visitors, including workspace assignments and reconfigurations., • Maintains office cleanliness through vendor management and ensures immediate resolution f facility issues., • Independently resolves vendor performance issues including determine whether to continue relationship, impose penalties, or seek alternative providers., • Establishes and maintains inventory management systems for office supplies, proactively ordering necessary items., • Welcomes and assists visitors and employees while maintaining professional demeanor., • Manages check-in/check-out systems and employee/visitor badge processes., • Plans and executes company events including employee celebrations, meetings, and special occasions., • Coordinates logistics for offsite corporate events and gatherings., • Manages all catering needs including, weekly office lunches, executive board lunches and meetings, training sessions and employee events, Dietary restrictions and special requests. Employee Relations & Support: • Assists with employee inquiries regarding HR policies, benefits, leave of absence, and workplace concerns and have the autonomy to escalate as appropriate., • Processes personnel actions including promotions, transfers, and salary changes, as needed., • Supports the HRBPs with change management workflow approvals within the HRIS system., • Assists with time management audits in Workforce Ready., • Supports compliance initiatives including required postings, I-9 verification, Equifax/Department of Labor (DOL)responses and HR audits., • Maintains knowledge of federal and state employment laws and regulations., • Understands and helps update and answer questions for HR policies and procedures., • Coordinates onboarding logistics including workplace setup, technology provisions, and first-day coordination., • Schedules and coordinates in-person employee training at the Hub., • Tracks training completion using learning management systems., • Adheres to all TireHub policies, procedures, and guidelines., • Participates and maintains ongoing training requirement through in-class, in-person, or computer-based learning modules as assigned., • Action Oriented: Approach challenges with energy and a sense of urgency., • Communicates Effectively: Seeks clarity until they believe in the mission. Develops and delivers communications that convey a clear understanding of the unique needs of different audiences. Owns the message of any communication and does not "pass the buck." Accepts and acts on facts, not feeling. Effectively communicates down and up in the organization. Communicates quickly and doesn’t wait on a solution to communicate an issue. Knows what’s broken, not working, and can be improved., • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives., • Customer Focus: Understands and develops relationships with customers to take advantage of Actionable “Yes” moments. Delivers customer-centric solutions. Keeps promises to our customers. Leads team that delivers exceptional service., • Drives Results: Consistently achieves results personally, even under tough circumstances. Team achieves but rarely exceeds goals. Holds teams accountable for results, good and bad. Facilitates a say “Yes” mentality in span of control. Identifies, records, and tracks useful measures and uses them to manage the performance of the team and individual Hubbers. Provides initial and ongoing training to teams. Does not accept mediocrity., • Manages Ambiguity: Operating effectively, even when things are not certain, or the way forward is not clear., • Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Experience and Education: • Bachelor's degree in Business Administration, Human Resources, or related field preferred., • Minimum of 3-5 years of experience in Office Management HR support, HR administration, or HR generalist role. Required Knowledge, Skills, and Abilities: • Experience in office management or administrative coordination., • Proficiency with HRIS systems, applicant tracking systems, and benefits administration platforms (UKG, Workday, ADP, or similar platforms)., • Strong ability to build and maintain relationships with vendors, customers and employees., • Excellent interpersonal, verbal and written communication skills with ability to handle sensitive situations professionally., • Strong customer service orientation with ability to build trust-based relationships., • Event planning and coordination experience., • Demonstrated ability to work independently and as part of a team., • Proficiency in office software (e.g., Microsoft Office Suite, Google Workspace) and familiarity with technology platforms such as SharePoint., • Ability to maintain a neat, clean, and professional appearance. Preferred Knowledge, Skills, and Abilities: • Strong understanding of HR practices, employment law fundamentals, and compliance requirements., • HR Certification (PHR, SHRM-CP) or actively pursuing certification., • Working knowledge of HR functions including benefits, leave administration, recruiting, and employee relations., • Experience managing budgets, vendor relationships, and event coordination., • Experience with leave of absence administration (FMLA, ADA, STD/LTD)., • Experience with benefits enrollment and vendor management., • This role is based in TireHub’s headquarters office in Dunwoody, GA, and requires a strong in-person presence 5 days per week from 8a-5p, additional hours may be required during peak periods for events., • This is a fast-paced and dynamic working environment requiring flexibility and adaptability., • Occasional lifting up to 25 pounds (office supplies, event materials, catering items)., • Most of the time is spent sitting, constantly viewing monitors with the ability to frequently move around the office to support various needs and conduct office tours., • Must be able to travel up to 10% to company events, with some overnight travel.