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Are you a customer-service pro fluent in English and Mandarin (Cantonese is a plus)? We're seeking a bilingual Office Administrator/Customer Service Representative to join our dynamic team at Melody Benefits. This role involves helping clients resolve issues efficiently, with a customer-first approach, and contributing to a collaborative and supportive work environment. If you’re a problem-solver with great communication skills and enjoy a fast-paced office environment, this could be the perfect opportunity for you. Why Join Us? Competitive Pay: Earn between $35,000-$45,000 annually Benefits: 401(k), Health Insurance, Paid Time Off Stability: Full-time position with regular hours Work Location: In person, collaborative work environment Growth Opportunities: Develop your skills in a dynamic, supportive setting Key Responsibilities: Manage high volumes of incoming calls, addressing customer needs and resolving issues efficiently. Identify customer concerns and provide accurate, complete information using our resources. Handle customer complaints professionally, offering timely solutions and follow-ups. Keep accurate records of customer interactions and processes. Follow established communication guidelines and procedures. Go the extra mile to ensure customer satisfaction and engagement. Skills You’ll Need: Proven experience in customer support or client service roles. Strong phone communication skills, active listening, and adaptability to various customer personalities. Customer-centric attitude with excellent multitasking and time-management abilities. A positive attitude, willingness to learn, and a desire to grow within the role. Requirements: High school diploma required; some college education preferred. Bilingual: Fluent in English and Mandarin (Cantonese is a bonus). Strong verbal and written communication skills.

WHAT WILL BE YOUR IMPACT AND EXPERIENCE AT CAMP: - Immerse yourself in a vibrant and positive camp environment; foster an inclusive camp culture for all. - Demonstrate leadership skills, train the next generation of camp professionals, and make a lasting impact on camp staff and campers. - Bring innovative and creative programs to life, promoting daily physical activity, skill development, inclusive sports & games, and creative play. - Build strong connections with parents, staff, campers, and partners. Become a familiar face and someone our communities can rely on. - Be part of a passionate, committed team that goes the extra mile to make programming fun and impactful, to make families and staff feel supported, and provide safe spaces for kids to play and build friendships. WHAT YOU’LL BE DOING We're seeking enthusiastic and experienced individuals ready for a summer adventure. As the Greenpoint Camp Director, you'll be the heart of our camp, overseeing all aspects of camp management and creating a safe, memorable experience for the staff and campers Your summer duties will include: - Dedicate in-person and remote time during the preseason to coordinate camp logistics with key departments (e.g. Marketing & Development, Operations, People & Culture, Program Management). - Attend pre-camp orientations hosted by the Department of Healthy and Kids in the Game staff, and help to structure and coordinate training for your camp staff before and during camp. - Participate in weekly Camp Director meetings and trainings from April-June to be fully trained in your camp administration and supervision responsibilities. - Oversee the day-to-day operations of the camp, including hiring, training, scheduling, and supervising staff members. - Assign staff to camp groups, assess their ability to work with different age groups, offer regular feedback to continuously improve staff performance, and administer staff evaluations twice per summer. - Keep staff personnel files up-to-date and compliant with Department of Health regulations, and ensure that staff certifications are valid and on-site at all times. - Ensure that all necessary forms are in place before a child enters any program, including up-to-date physicals, immunization records, registration forms, waivers, etc. - Monitor daily camp enrollment and maintain accurate attendance records for staff and campers. - Organize and support the implementation of the Kids in the Game summer camp schedule & programming, including weekly themes, team time & group games, structured arts, sports, movement, and STEM activities, swim schedule, field trips, and special events - Notify parents/guardians of children about session dates, camp trips, theme days and schedule changes well in advance, and remain accessible to parents throughout the summer. - Ensure that all program equipment and supplies are ordered, available and properly maintained during the summer. - Maintain and enforce all camp safety rules and policies; recognize, prevent and correct safety hazards; monitor the health and safety of all campers and staff. - Act as a key player in problem solving staff/camper issues and parental concerns; be able to identify camper behavior issues and respond with corrective steps. - Communicate regularly with the Camps Supervisor and other key leaders from internal departments to ensure compliance with camp operations, supervision, and administration procedures. Pre-Summer & Summer Work Schedule: Pre Summer Camp Expectations: Part time in-person & remote work from January to June dedicated to training, staff interviews, family outreach, info sessions & orientations Summer Camp Expectations: Full time in-person camp administration for a camp with 80-130+ campers and 25-35+ staff members June 14 – August 22, 2025

This is an evening post from 4pm or 5pm until 11pm. It is primarily Tuesday-Friday but as we get closer to holiday season some weekend days may be required. We are a fresh and trendy bar in Midtown Manhattan (31st & Park Ave). The ideal candidate will have a bubbly personality and welcoming appearance. They will be flexible when required and willing to go the extra mile to accommodate customers and ideally have hospitality experience.