Regional Site Director
7 days ago
New York
Job Description:\n\nJob Description Title: Regional Site Director Reports To: Chief Executive Officer (CEO) and Chief Operating Officer (COO) Department: Executive / Operations FLSA Status: Exempt, Full-Time Location: Multi-site role covering POP shelter sites and the community resource room in the Bronx and Queens, NY; regular travel between sites required Direct Reports: Chief Operating Officer Salary Range: $90,000 – $110,000 annually Position Summary Practice of Peace Foundation (“POP” or “the Organization”) is a New York City-based nonprofit corporation operating four (4) shelter sites and a community resource room across the Bronx and Queens in service of individuals and families experiencing homelessness. The Organization integrates transitional housing with mental health services delivered through the principles of the Health Realization Approach. The Regional Site Director is a senior, exempt, full-time leadership position responsible for the operational, programmatic, regulatory, and fiscal oversight of all POP shelter sites and the community resource center across the Bronx and Queens. Reporting jointly to the Chief Executive Officer and the Chief Operating Officer, the Regional Site Director serves as the senior on-the-ground representative of executive leadership across the regional portfolio and is accountable for ensuring that all sites operate in accordance with the Organization’s mission and policies, the requirements of the New York City Department of Homeless Services (DHS) and other funders, and all applicable federal, New York State, and New York City laws and regulations. The Regional Site Director provides direct supervision to site-based program leadership (including Site Directors, Program Directors, and equivalent positions), monitors program performance and quality, supports continuous improvement, and serves as a primary liaison between site operations and executive leadership. This position operates within a regulatory environment governed by DHS Case Management Guidelines, 18 NYCRR Part 491 (single-adult shelters) and 18 NYCRR Part 900 (family shelters), as applicable to each site. Essential Duties & Responsibilities The following duties are essential functions of the position within the meaning of the Americans with Disabilities Act (ADA) and the New York State and New York City Human Rights Laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions, except where doing so would impose an undue hardship on the Organization. The list below is representative and is not intended to be exhaustive. Multi-Site Operational Oversight Provide direct, day-to-day operational oversight of all POP shelter sites and the community resource center, including regular and unannounced on-site visits to each location to assess facility conditions, program delivery, staff performance, and client experience.Establish and maintain a consistent site-visit schedule that ensures regular executive presence at each location, and document site-visit findings, observations, and corrective-action recommendations.Serve as the senior on-site authority across the regional portfolio in matters involving programmatic, regulatory, or client-safety concerns, escalating to the CEO and COO as appropriate.Coordinate facilities, security, food services, maintenance, and vendor relationships across sites to ensure safe, clean, and dignified living environments at all times. Staff Leadership & Supervision Directly supervise site-based program leadership (Site Directors, Program Directors, or equivalent) and, through them, the broader site-based workforce, including Social Workers, Case Managers, Housing Specialists, and operations and support staff.Set clear performance expectations, conduct regular one-on-one and team meetings, complete timely performance evaluations, and provide ongoing coaching, mentorship, and professional development.Partner with Human Resources on recruitment, onboarding, retention, employee relations, performance management, and disciplinary matters across the regional portfolio, ensuring all employment actions comply with POP policy and applicable law.Promote a workplace culture that is trauma-informed, respectful, inclusive, and aligned with POP’s mission and the Health Realization Approach. Regulatory Compliance & Quality Assurance Ensure that all sites operate in compliance with DHS contract requirements, 18 NYCRR Part 491 and/or Part 900 (as applicable), HIPAA, 42 CFR Part 2, New York Mental Hygiene Law, applicable building and fire codes, and all other applicable federal, state, and local laws and regulations.Oversee site readiness for DHS site visits, audits, inspections, Quality Assurance reviews, and Local Law inspections; lead the development and implementation of corrective action plans and ensure timely closure of findings.Monitor case management quality, documentation in the DHS Client Assistance and Rehousing Enterprise System (CARES), Independent Living Plan (ILP) completion and updates, and housing placement performance against contractual targets.Ensure timely and accurate reporting of critical incidents, serious incidents, and reportable events in accordance with DHS protocols and POP policy, and oversee incident review and follow-up.Ensure mandated training requirements (DHS Absorb Learning Management System or successor system, POP Health Realization Approach training, and other required trainings) are completed by all site staff on schedule. Fiscal & Contract Management In coordination with Finance and the COO, monitor site-level budgets, occupancy, staffing ratios, and expenditures; identify variances and partner with executive leadership on corrective action.Support contract negotiation, renewal, and amendment processes with DHS and other funders by providing operational input, performance data, and programmatic narratives.Oversee site-level data collection and the timely submission of programmatic and contractual reports. Client Experience & Community Relations Champion a client-centered, trauma-informed service experience across all sites, with particular attention to dignity, safety, cultural responsiveness, and adherence to the Health Realization Approach.Oversee client grievance processes, ensuring fair and timely resolution and appropriate escalation.Represent POP in interactions with DHS, other government agencies, community boards, elected officials, neighborhood stakeholders, partner providers, and the public, in coordination with the CEO and COO.Support crisis response and emergency operations across sites, including after-hours response as required. Strategic & Administrative Provide regular reporting to the CEO and COO on site operations, programmatic performance, compliance status, staffing, and risk.Contribute to organizational strategy, growth, program design, and continuous improvement initiatives as a member of the senior leadership team.Maintain confidentiality of all client, personnel, and proprietary information in accordance with HIPAA, 42 CFR Part 2, DHS requirements, and POP policy.Perform other duties as assigned by the CEO or COO. The Regional Site Director may be required to provide on-site coverage at any POP location and to assume additional responsibilities based on organizational needs. Minimum Qualifications Candidates must satisfy the qualifications set forth below. POP reserves the right to determine, in its sole discretion, whether a candidate’s education, credentials, and experience satisfy the requirements of this position. Education Bachelor’s degree required in Social Work, Public Administration, Nonprofit Management, Human Services, Business Administration, or a related field.Master’s degree preferred (e.g., MSW, MPA, MBA, or equivalent). Experience Minimum of five (5) years of progressively responsible management experience, including supervision of supervisors and management of multidisciplinary teams.Minimum of two (2) years of experience in shelter operations, homeless services, social services, or a closely related field.Demonstrated experience overseeing multi-site or multi-program operations is strongly preferred.Demonstrated experience working within DHS-funded shelter operations, including familiarity with DHS contract requirements, CARES, CityFHEPS, NYCHA, Section 8, HUD-VASH, SOTA, and the broader NYC homeless services system, strongly preferred. Knowledge, Skills & Abilities Working knowledge of 18 NYCRR Part 491 and Part 900, DHS Case Management Guidelines, HIPAA, 42 CFR Part 2, New York Mental Hygiene Law, and applicable employment, building, and fire safety laws.Demonstrated ability to lead audits, inspections, and Quality Assurance reviews and to develop and implement effective corrective action plans.Strong leadership, supervisory, and team-building skills, with the proven ability to manage through other managers.Strong analytical, fiscal, and operational management skills, including the ability to interpret performance data, monitor budgets, and identify trends and risks.Excellent written and verbal communication skills, including the ability to communicate effectively with executive leadership, government agencies, funders, staff, clients, and community stakeholders.Cultural and linguistic competence; demonstrated ability to lead and serve diverse populations with respect and integrity.Proficiency with Microsoft Office and electronic case management and reporting systems; familiarity with the Absorb Learning Management System (or successor) and CARES strongly preferred.Maturity, integrity, sound judgment, discretion, and the ability to maintain confidentiality in matters involving clients, personnel, and Organization affairs.Valid New York State driver’s license strongly preferred (the position requires regular travel between sites in the Bronx and Queens). Work Environment & Physical Demands This is a multi-site, on-site leadership position. The Regional Site Director is expected to spend the substantial majority of work time physically present at POP shelter sites and the community resource center in the Bronx and Queens, including regular and unannounced visits to each location. A modest portion of work time may be performed at an administrative office or remotely, subject to operational needs and the discretion of the CEO and COO. POP shelter sites operate twenty-four (24) hours per day, seven (7) days per week. Although the Regional Site Director is exempt and not assigned to a fixed shift, the position requires availability outside of standard business hours, including evenings, weekends, and holidays as necessary, to respond to operational matters, emergencies, critical incidents, and after-hours events. On-call availability is required. The position’s assigned scope, portfolio of sites, reporting relationships, and specific duties are subject to change in the sole discretion of the Organization, in response to programmatic needs, funder and contractual requirements, organizational growth, or other operational priorities, with or without prior notice. Reassignment among POP sites and programs may be required. The physical demands described below are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations will be considered in accordance with the Americans with Disabilities Act and applicable state and local laws.Ability to travel regularly between POP sites in the Bronx and Queens by public transportation, personal vehicle, or rideshare, including in inclement weather.Ability to traverse shelter facilities, including climbing stairs to access multiple floors and walking extended distances within and between buildings.Ability to sit and use a computer workstation for extended periods to review reports, prepare documentation, and conduct virtual meetings.Ability to occasionally lift, carry, push, or pull up to twenty-five (25) pounds (e.g., files, supplies, equipment).Ability to respond physically to crisis and emergency situations, including standing, walking, or moving rapidly through a facility as required.Ability to communicate clearly in person, by telephone, and in writing in English, including in high-pressure or emergent situations.Reasonable likelihood of exposure to shelter environments serving individuals with complex behavioral health, substance use, and medical conditions, which may include occasional exposure to verbal conflict, emotional distress, or communicable illness. Use of universal precautions and personal protective equipment is required as appropriate. Conditions of Employment Employment in this position is contingent upon, and continued employment requires ongoing compliance with, the following:Pre-Employment Screening. Successful completion of a criminal background check, fingerprinting (in accordance with applicable DHS and New York State requirements), reference checks, and any other screening required by law or by POP’s funders.Child Welfare Clearance. For positions involving direct contact with children or with families with children, clearance through the New York Statewide Central Register of Child Abuse and Maltreatment (SCR), pursuant to Section 424-a of the New York State Social Services Law.Work Authorization. Verification of identity and employment eligibility in accordance with the Immigration Reform and Control Act and the federal E-Verify program.Mandated Reporting. Pursuant to New York State Social Services Law §§ 413 and 473, the Regional Site Director is a Mandated Reporter and shall report, and shall oversee site-level compliance with the reporting of, suspected child abuse or maltreatment to the Statewide Central Register, and suspected abuse, neglect, or financial exploitation of vulnerable adults to Adult Protective Services (APS), in accordance with applicable law and POP policy.Confidentiality. Strict maintenance of the confidentiality of all client, personnel, contractual, and proprietary information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), 42 CFR Part 2 (confidentiality of substance use disorder records), New York Mental Hygiene Law, DHS confidentiality requirements, and POP’s Confidentiality Policy.Policy Compliance. Compliance with all POP policies and procedures, including without limitation the Gift Acceptance Policy (POP-GOV-002), Conflict of Interest Policy, Code of Conduct, Anti-Harassment Policy, and all applicable federal, New York State, and New York City laws and regulations.Training. Timely completion of all DHS-mandated trainings (via the Absorb Learning Management System or successor system) and all POP-mandated trainings, including training in the Health Realization Approach.Credentials. Maintenance in good standing of any credential or license required for the position, and prompt notification to POP of any change in cre
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