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Job DescriptionBenefits: • 401(k), • 401(k) matching, • Competitive salary, • Dental insurance, • Health insurance, • Paid time off BUSINESS CONTRIBUTIONS: The role of the Student Account Manager is to provide ongoing remote and on site support for training, compliance and policy adherence while assisting Financial Aid to manage and ensure student cash payments, working closely with student financial services to better assist students regarding their funding and account status. This role is to ensure compliance with the college, state and federal regulations and standard accounting procedures through: Student payment plans and payment methods are arranged. Monitor that Student payments are up-to-date and on campus collections, cash counseling and reconciliation processes are adhered to Communicate with students and Financial Aid regarding outstanding payments, revenue and cash accountability and reconciliation is performed on an ongoing basis. Managing the college relationship with the 3rd party collection agencies Supervise the potential graduate listing and attend Cash Flow Meetings Ensuring accuracy and refunding of Title IV Credit Balances and overall student credit balance handling. Ensuring Ledger card adjustments are accurate per tuition billing policies for all fees including programmatic, enrollment and registered credits. Invoice 3rd party entities for tuition payment as needed. Working directly with management at the Office of The Executive Director through the Student Financial Operations and Accounting departments to develop, strategize and disseminate policy and procedural changes and updates. Provide support and assistance to Student Financial Operations during internal and external audits and when directed to do so by the Director of Student Financial Operations or designee. ESSENTIAL FUNCTIONS: Work with the Student Financial Operations and Accounting departments. Review the employee portal to ensure Daily Cash Reports are uploaded on a regular basis. Be on location at the Miami Lakes campus and West Palm Beach campus once, weekly. Work with Financial Aid and the Campus President to track A/R by assisting with the review of in-school balances. Work with Financial Aid to ensure appropriate counseling for students to arrange payments. Ensuring collection, tracking and reporting of payment plans. Oversee Tuition Billing: Review transaction registers to ensure the process of enrollment and application payment collection. Send monthly billing statements. Run weekly balance reports to monitor credit and debit balances. Run past-due reports to check on outstanding payments and expected funds to track and complete requirements for funds disbursement. Assess student status changes for returning students tuition billing, adjustments and documentation to ensure compliance and accurate revenue recognition. Complete and Monitor the posting of monthly tuition and educational fees for current and prior terms. Train on the overall A/R management of in-school and out of school past-due accounts and determine strategy for collecting past-due payments. Management: Oversee Front Desk staff on processing enrollments and posting payments correctly. Provide technical assistance as needed both on site and remotely. Attend regular scheduled Cash Flow meetings and at the Office of The Executive Director. Provide support to the Accounting Department and Student Financial Operations for special projects and business development activities. PHYSICAL DEMANDS: The physical demands are those required in a professional office setting: sitting, working on a computer, using a telephone, communicating with coworkers and getting to and from appropriate campuses. There is an approx. once weekly travel to the West Palm Beach campus location, which will require the physical demands associated to travel which includes and is not limited to train, car and air. WORK ENVIRONMENT: Professional office setting: moderate noise levels and controlled indoor climate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. LOCATION: This position is an on-site position with the Office of the Executive Director unless otherwise determined by the Director of Student Financial Operations and/or designee. Any changes must be reviewed by the Director of Student Financial Operations and all final approvals must come from the Director of Student Financial Operations and/or designee. Note: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position. Job Specification Student Account Manager Knowledge, Skills, and Experience: The Student Account Manager oversees and handles the payment of tuition balance and compliance with College and state and federal policies and regulations. The Student Account Manager should have experience in working with clients and customers on financial issues. Managers must also be organized and detailed in their approach to work and have a customer service communication approach. Below is an inclusive but not exhaustive list of various knowledge, skills, and other characteristics that are necessary for effective performance in the Student Account Manager position. -Knowledge: Must be familiar with a broad range of general accounting principles such as billing, reconciliations, and accounts receivable Must be an effective communicator in writing, in person and over the phone Must have basic negotiating abilities Ability to read, analyze, prepare and understand financial reports, procedural manuals and financial documents. Must be familiar with regulatory and compliance associated business practices and standards. -Skills: Technical Skills Must be proficient of Microsoft programs such as Word, Excel, and Outlook; familiarity working with third party applications and databases. Written Communication Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information Oral Communication Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; contributes to round table discussions. Time Management The ability to complete assigned tasks in a timely manner. Organize data using a detailed and analytical approach, develop and follow an approach, and organize time efficiently. Assess, prioritize and reprioritize; notify appropriate person with an alternate plan when needed. Problem Solving Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions, and uses reason even when dealing with sensitive topics Initiative The ability to independently evaluate a situation and initiate recommendation and/or solutions. Confidentiality Maintains confidentiality at all times Team Orientation Skills Must be comfortable working in a competitive team environment Goal setting setting reasonable, yet high targets, and creating a plan for attaining those targets Education, Experience, and Training: At Southeastern College, The Student Account Manager must lead and assist Associate and Assistant Bursars. The Student Account Manager must also monitor and assit with tracking down delinquent student payments. Thus, it is critical that the Student Account Manager have a minimum of a Bachelors Degree in Accounting, Finance, or related business degree (advanced degree is preferred) and a minimum of 5 years billing/accounting and supervisory experience, and the willingness to work with students. Masters in Finance, Business Administration or in a related field preferred. Note: Nothing in this job specification restricts managements right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

Job Description Job Title Service Desk Analyst II Banesco USA is seeking a Service Desk Analyst II for our Service Desk unit. Primary Job Duties: • Responsible for addressing and resolving basic incidents and requests made by the customer in a timely manner., • Responsible for logging and keeping track of all incidents and requests in the service desk software with relevant information in order to track the metrics of the area., • Analyzes and resolves incidents and requests regarding use of application software or hardware., • Ensures the end-to-end customer experience and provides a single point-of-contact for the customer incident or request., • Creates a positive customer support experience and builds strong relationships through understanding the problem, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a exceptionally professional attitude., • Follows-up with other support staff involved in resolution of incidents to ensure request are completed and resolve and the end-user is notified of resolution., • Documents resolutions and updates the wiki knowledge base., • Ability to response to Service Desk call outside the normal work schedule to ensure service to all customers is available as necessary., • Ensures that bank’s policies and procedures are adhered to., • Maintains and protects confidentiality with regard to all aspects of customer information and employee information., • Responsible for provisioning, maintaining and removing security access and privileges for all end-users., • Responsible for constantly communicating issues and incidents to the Service Desk Manager to ensure the area provides the necessary support to the end-users., • Assists in the IT projects and initiatives as assigned., • Responsible for the installation of application software, desktop O/S and encryption to the respective users., • Provides remote, telephone, email and in-person support to all customer requests or assistance., • Responsible for completing annual training program assigned., • Performs other functions and/or duties as assigned. Job Requirements: • Education: Associate degree in Information Technology or equivalent experience., • Experience: Three (3) years of experience in Information Technology, preferably in Service Desk., • Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.), • CompTIA A+, Network + certification or relevant IT tertiary qualification and /or equivalent training., • Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.), • Strong technical knowledge across the following: application support, windows servers, active directory and desktop support., • Technical experience and knowledge in the following applications: MS Office Suite, Windows 7, 8 & 10 and mobile device configurations., • Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages., • Strong verbal and written communication skills, ability to communicate at all levels of the organization., • Knowledge of related State and Federal banking compliance regulations., • Strong attention to detail and accuracy., • Ability to multi-task, with strong organization, time-management and prioritizing skills., • Customer service skills, ensuring satisfaction of both internal and external customers., • Ability to work under pressure and independently with the ability to make decisions according to established guidelines and accomplish tasks accurately and on a timely basis., • Ability to convey technical concepts and ideas to non-technical people., • Strong problem solving and analytical skills in order to resolve problems and clearly identifies root cause and preset recommendations to management. Benefits: • Competitive Salary., • Generous paid time off plus federal holidays., • Hybrid Work Model (remote and on-site work), • Tuition Reimbursement., • Paid Parental Leave., • Medical, Dental, Vision., • 401k., • Life Insurance., • Supplemental Insurances., • Short-Term & Long-Term Disability ., • Free parking. About Us: Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 14 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today’s world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us. #LI-HYBRID

Job Description Atlantic Pacific Companies is a dynamic industry leader, with a growing and diverse portfolio of properties throughout Florida, Georgia, Texas, California, North Carolina, and Washington, D.C. We are looking for passionate people who enjoy challenges and helping others. Does this sound like you? Join us! Our Company is seeking: An experienced and highly motivated Assistant Property Manager for our Affordable communities Island Living and Washington Square of 159 units in Miami, Florida. Schedule: Mon-Fri, 8am-5pm. Job Type-Full-Time Job Description Summary The Assistant Property Manager is responsible for assisting the Property Manager in the overall operation of the property, and the day to day implementation of policies, procedures and programs that ensure a well-managed, well-maintained building. The Assistant Manager will be asked to assume greater responsibilities, as well as knowledge of all aspects of property management. An Assistant Property Manager must display maturity and good judgment. The Assistant Property Manager will be well versed in LIHTC and Affordable Housing operations with proven success in turnaround or renovated properties. Responsibilities • Answer telephones and provide leasing information, schedule appointments for tours, take maintenance requests, assist residents with needs, etc., • Works closely with the Property Manager in learning all aspects of management, including administrative and financial duties., • Assist in the handling of resident service request and various concerns as required., • Manage the collection of rent and submit notices as required., • Physically walk and inspect property on a daily basis, checks on vacant apartments., • Assists with creating monthly reports including but not limited to renewals, rents, leasing, traffic and resident retention programs HUD/LIHTC compliance paperwork accurately and timely., • Associate degree preferred but not required., • One year of LIHTC/Affordable housing experience required., • Proficient in internet software; systems software Microsoft Office (Excel, Word, Power Point, and Outlook)., • Industry Software Bluemoon, Yieldstart preferred Follow Us: Facebook LinkedIn Twitter Atlantic Pacific Companies is a drug-free workplace. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Disclaimer: The tasks and responsibilities listed are not the only ones applicable to the positions

Job Description Position Overview: The Financial Aid Advisor provides excellent customer service and guidance to financial aid applicants and their families throughout the financial aid application process and determines eligibility within the parameters of institutional, state and federal requirements. Key Responsibilities: • Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally., • Policy Adherence and Ethical Compliance: Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities., • University Engagement: Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies., • Special Projects: Execute special projects assigned by the President or supervisor., • Compliance Adherence: Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules, and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations., • Assigned Duties: Undertake other assigned duties as required. Position Responsibilities: • Provides advice throughout the financial aid process to prospective, new, and current students and their families., • Ensures students and their families receive the best possible student-focused support and service., • Must have a thorough knowledge of available types of financial aid, scholarships, and general student eligibility criteria., • Exercises independent judgment in the management of operational details of financial aid process including but not limited to:, • Reviews incoming financial aid application and any supporting documentation needed to determine the accuracy of the financial and household information reported on the FAFSA. This requires knowledge of not only federal financial aid regulations but IRS tax laws relate to federal student financial aid., • Completes assigned duties with a high degree of accuracy to ensure compliance while experiencing multiple interruptions., • Exercises great attention to detail when completing assignments as error in judgment or calculations could result in unintended consequences for the student and/or the institution such as under or over funding of a student, loss of student eligibility, audit findings, fines, damage to school’s reputation or loss of institutional eligibility., • Has the authority to recalculate and make adjustments to financial aid awards when student’s eligibility changes., • Maintains knowledge of policies of other departments (admission, registrar, student account, etc.) and understand the impact of them on a student’s financial aid eligibility., • Must utilize conflict resolution skill set to pacify disgruntled students and parents, helping them to understand the situation and identify potential solutions to issues., • Maintains student confidentiality in accordance with FERPA regulations., • Attends and completes financial aid webinars, courses, conferences assigned by the FA Director/Assistant/Officer., • Keeps up to date with the FSA handbook; electronic announcements, and Dear Colleagues letters at IFAP website., • Reads, interprets, and ensures compliance with federal and state regulations, deadlines, and school policies as they apply to federal, state, and institutional student aid., • Attends and participates in the Financial Aid Annual Meeting. Department of Defense Responsibilities: • Guide service member students through the federal funds application process, ensuring a clear understanding of FAFSA procedures and eligibility criteria., • Provide comprehensive financial counseling to address budgetary constraints, exploring options beyond military benefits to support the student’s educational journey., • Stay abreast of changes in military educational policies, ensuring institutional compliance with relevant regulations affecting active-duty students., • Develop workshops aimed at empowering military students to navigate and maximize non-traditional financial aid, such as military benefits (e.g., GI Bill, Tuition Assistance)., • High School - associate degree preferred., • Financial Aid experience, • English / Spanish Key Competencies • Numerical, literacy, organization, and planning skills, • Work management and prioritizing skills, • Verbal and written communication skills, • Problem solving ability, attention to detail., • Monday - Thursday: 2 days from 8:00am to 5:00pm and 2 days from 12:00pm to 9:00pm, • *Fridays alternate (campus closes at 7pm) (8:00am to 5:00pm or 10:00am to 7:00pm) Job Type Full-time

Job DescriptionPOSITION PURPOSE: Provides the Managing Director/Executive Committee Member with administrative support including, typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements and other general office duties. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Opens incoming mail, dates stamps and distributes accordingly. Sends outgoing mail, both interoffice and outside of the hotel. Routes mail, faxes and other printed matter., • Prepares and types correspondence and fairly complex numerical/financial reports, as directed. Prepares correspondence on behalf of management. Duplicates, copies and distributes and mails materials for the department/office., • Orders and maintains office supplies and equipment. Maintains files and equipment in an orderly and professional manner., • Uses the property’s email system and maintains their email box, as is policy. Additionally, this position may or may not have access and/or control over the email box of their supervisor(s)., • Uses the property’s email system and maintains their email box, as is policy. Additionally, this position may or may not have access and/or control over the email box of their supervisor(s)., • Appropriate business use of telephone and voice mail system., • Greets internal and external guests in a friendly and professional manner. Announces visitors and/or handles requests, as appropriate. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort. Regular attendance in conformance with the standards, which may be established by Doral Golf Resort & Spa from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Maintenance of filing system in accordance with the Record Retention policy., • Preparation of special reports or projects, as requested., • Attend all required meetings, • Knowledge of and compliance with all Emergency procedures. Reports unsafe conditions, as appropriate., • Maintain a professional and friendly relationship with other departments, associates and guests., • Maintains work area in a neat and orderly fashion, • Other duties as assigned by management SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Ability to read listens and communicates effectively in English and in writing, using correct grammar, spelling and sentence structure., • Prepare official correspondence on behalf of management for both external and internal communications verbally and in writing., • Ability to sit for extended periods of time and continuously performs the essential job functions., • Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy., • Ability to type 60 wpm., • Ability to effectively transcribe information from handwritten memos and recordings. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Constant Walking Frequent Climbing stairs Occasional Crouching/Bending/Stooping Occasional Reaching Frequent Grasping Frequent Pushing/Pulling Occasional Near Vision Frequent Far Vision Frequent Hearing Constant Talking Constant Taste Never Lifting/Carrying (#15 lbs) Occasional Travel Rare OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High School graduate or equivalent preferred. Additional training and education is highly desirable. EXPERIENCE Requires 5 years administrative support experience. Experience with MS Office applications and Outlook required. Previous work experience should include working in a high-volume environment. LICENSES OR CERTIFICATES None required. GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description THE COMPANY: Since 2003, Cargo International has been a top international freight forwarder and consolidator specializing in shipping cargo to the Caribbean and Central America. We offer an exciting and dynamic workplace where you can grow your career and feel like you are making a difference. We are dedicated to three winning principles – integrity, honesty and teamwork – and they give us the edge to continually meet and surpass the expectations of our amazing customers. If this sounds like a place for you, we want to talk to you. THE POSITION: We are seeking a full-time Accounts Receivable Administrator who will work with others who take pride in their duties and strive to serve our customers. This position reports directly to the Accounts Receivable Supervisor, Director of HR and Finance and supports the accounting staff as well as our operations team. The schedule is Monday – Friday with business office hours 8:30am – 5:00pm. Candidates must be highly detail-oriented and able to succeed in a fast-paced environment that must meet the changing needs of our customers. Occasional overtime is required to meet business needs. JOB RESPONSIBILITIES: Experience in the following areas will help as they are part of the daily administration of the position: • Process and post customer payments accurately and timely., • Monitor and maintain aging reports to ensure timely collections., • Reconcile customer accounts and resolve discrepancies., • Generate and distribute invoices based on service delivery or contractual terms., • Ensure billing accuracy and compliance with company policies., • Maintain billing schedules and support recurring invoicing processes., • Follow up on outstanding balances and communicate with clients regarding payment status., • Assist in negotiating payment arrangements and escalating delinquent accounts when necessary., • Prepare AR reports to support month-end close and financial forecasting., • Provide data and insights to help improve cash flow and support strategic planning., • Work closely with the AR Supervisor and other finance team members to streamline processes., • Accurately process invoices and payments., • Coordinate collections with destination agents and ensure timely remittance., • Support CargoWise implementation and adapt AR workflows accordingly., • Maintain organized customer records and assist with forecasting and month-end close., • Excellent oral and written communication skills., • Strong problem-solving, time management, and customer service abilities., • Highly organized and detail-oriented with strong planning skills., • Professional, service-oriented demeanor with a proactive attitude., • Bilingual (English and Spanish) required., • Ability to work independently with accountability and initiative., • Proficient in Excel, QuickBooks, and standard office equipment (e.g., adding machine)., • Experience with Magaya software is a plus; CargoWise experience is highly preferred as we have just transitioned to this software., • Minimum 3 years of Accounts Receivable experience, including billing and collections. Here at Cargo International, we value those who make our success possible! We are proud to offer a comprehensive benefits package including medical, Gap, vision, dental, and life insurance. Your dedication will not go unnoticed! You will also be eligible for annual bonuses. Join us and look ahead…we will be implementing competitive retirement benefits at the end of this year! Benefits will be effective after a 60-day probationary period. Cargo International Consolidators is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, or protected veteran status. Cargo International Consolidators is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

Job Description Job Summary: We are looking for an experienced Director of Hotel Operations to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you! Qualifications • Bachelor’s degree in Hospitality Management, Business Administration, or a related field; Master’s preferred., • Minimum of 10 years of progressive hotel operations experience, with at least 5 years in a senior leadership role within a luxury hotel or resort., • Proven ability to lead diverse operational teams and manage large-scale hotel functions with a focus on guest satisfaction., • Strong financial acumen, budget management, and revenue optimization experience., • Exceptional interpersonal, leadership, and communication skills., • Proficient in hotel property management systems (e.g., Opera)., • Be able to work indoors and be exposed to various environmental contaminants including smoke, • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives, • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner, • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness Responsibilities The Director of Hotel Operations is a strategic and hands-on leader responsible for overseeing the daily operations of key hotel departments including Housekeeping, Front Desk, Revenue Management, Transportation Services, and Pool Operations. This role ensures the highest standards of guest satisfaction, operational efficiency, and profitability are met across all touchpoints, while upholding the service excellence expected of a luxury property. • This position requires a seasoned hospitality professional with a minimum of 10 years of progressive experience in luxury hotel operations, proven leadership, and a passion for delivering exceptional guest experiences., • Direct and coordinate the activities of Housekeeping, Front Office, Pool, Transportation, and Revenue., • Ensure seamless interdepartmental collaboration to deliver a consistent and elevated guest experience., • Maintain a visible presence across the property to engage with guests and employees, promptly addressing any issues., • Uphold the highest standards of luxury service and cleanliness throughout the property., • Monitor guest feedback and implement improvement strategies to enhance satisfaction and loyalty., • Ensure consistent delivery of standards, operating procedures, and service protocols., • Work closely with the finance department to develop and achieve annual budgets, forecasts, and performance metrics., • Monitor labor costs, supply usage, and departmental expenses to ensure profitability., • Identify revenue opportunities and operational efficiencies to drive top-line growth and margin improvement., • Recruit, train, mentor, and evaluate department heads and staff, promoting a culture of accountability, respect, and excellence., • Implement training and succession plans to ensure staff readiness and retention., • Foster a collaborative, guest-focused, and results-driven work environment., • Partner with the General Manager and senior leadership to align operational goals with the casino and resort's strategic vision., • Oversee the implementation of initiatives that enhance operational performance, guest satisfaction, and brand positioning., • Lead service innovation, sustainability efforts, and technology enhancements within operational departments. This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions association with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino & Resort Team Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct. The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.