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Coordinator, Volunteer Programs

hace 28 días

Los Angeles

Job DescriptionABOUT THE LUCAS MUSEUM OF NARRATIVE ARTOpening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career. Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces. POSITION SUMMARYThe Coordinator of Volunteer Programs will support all aspects of the development and implementation of the Lucas Museum's inaugural volunteer program. This position requires a creative, resourceful and critical thinker with strong organizational and communication skills who can provide logistical and administrative support to a dynamic volunteer program with DEIAB (Diversity, Equity, Inclusion, Accessibility and Belonging) at its core. The successful candidate will support our inaugural Lucas Museum volunteer base and all aspects of museum operations and engagement both inside and outside the museum, in compliance with regulations. They will also have demonstrated experience developing volunteer management systems and working in start-up work environments. This position is highly collaborative, partnering with all museum departments to administer a volunteer program that enhances the museum experience, supports staff and strengthens community partners. Reporting to the Manager of Volunteer Programs, this position will work closely with colleagues across the People & Culture and Revenue & Engagement teams including recruitment, training, scheduling and volunteer communication. RESPONSIBILITIES· Support Manager of Volunteer Programs, People & Culture and Community Engagement with volunteer recruitment, development, scheduling, communication, and assignment management, ensuring desired outcomes for both the museum and our guests· Partner with cross-functional teams including Retail, Security, Visitor Services and others including coordinating Volunteer recruitment events, leading or supporting volunteer Orientations, and facilitating volunteer trainings· Maintain volunteer database system, Giftpulse for volunteer recruitment event management, vetting, and scheduling assignments. Utilize Giftpulse to readily identify volunteer skills, hours, recognition, and other information needed to effectively partner with each department· Coordinate all volunteer onboarding activities including badging, access, ensuring volunteers are entered in systems, distributing necessary first day information and equipment, and leading Orientations· Foster a culture within the volunteer program that recognizes and values the volunteers and helps them feel connected to the museum and its mission, creating a high-level of satisfaction with their role· Assist the Manager, Volunteer Programs with volunteer assessment and evaluation plans; identify other opportunities for feedback and idea sharing, as appropriate· Present ideas for continuous improvement and support project implementation team as needed· Maintain volunteer communications that keep volunteers informed of museum business, enabling positive guest and volunteer experience· Support key relationships with community partners and peers· Attend trainings, workshops, etc., as appropriate, to maintain current knowledge base related to volunteer management, best practices, and trends· Represent the museum effectively to outside constituents when required· Listen for and proactively resolve problems, concerns or conflicts within the team CORE COMPETENCIES Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision. Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible. Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders. Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity. Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely. Building Trust & Relationship Management: Accountable Ownership and clearly shares information and the "why" behind decisions. Asks for and values the opinions of others. Displays empathy when listening. Acknowledges when trust has been broken and focuses on rebuilding. Relates comfortably with people across levels, functions, cultures, and geographies. Identifies interpersonal and group dynamics and reacts effectively. Accountable Ownership: Takes ownership of outcomes, positive or negative, without blaming others within the team or cross-functionally. Recognizes when they are not approaching a situation with accountability but instead with a blame mindset. Takes accountability for assigned tasks and executes on deliverables in a timely manner. Strategic Alignment & Execution: Contributes to the organization by understanding and aligning actions with the organization's goals, core functions, needs, and values. Seeks out and incorporates multiple perspectives, experiences, and industry trends to develop a holistic perspective. Operationalizes ideas within the business model. Displays critical thinking when faced with a challenge by asking probing questions and looking for connections. QUALIFICATIONS· At least two (2) years of prior experience working with and coordinating volunteers is preferred· Experience working for an art or non-profit organization is preferred· Experience in project management and program development· Previous experience working in partnership with HR on volunteer deployment practices adhering to all state and federal regulations· Deeply motivated, enthusiastic, eager to take initiative and able to think critically· Experienced working in a fast-paced environment with the ability to quickly assess and respond to change· Highly organized with solid organizational skills· A collaborative team player with highly developed interpersonal skills, who can relate to diverse internal and external audiences· Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution· Exceptional written, oral, interpersonal, and presentation skills· Advanced computers skills, particularly with Microsoft Office· Systems experience with Giftpulse or similar volunteer management system; Elite calendar management or other administrative scheduling system· Thorough knowledge of volunteer deployment practices working in conjunction with HR· Expertise in developing, implementing, managing, and reporting from volunteer management database systems· Demonstrated commitment to DEIAB (Diversity, Equity, Inclusion, Accessibility and Belonging) in application to program development and participant engagement· Ability to offer constructive feedback, discuss sensitive topics, and maintain privacy of individual volunteers· Multi-lingual fluency not required but highly preferred· Ability to work a schedule that regularly includes evenings and weekends· A positive attitude that promotes teamwork and drives results· Ability to collaborate with other teams, staff and volunteers in a professional manner in a variety of tasks· Ability to work under high-stress conditions and work effectively with competing priorities and tight deadlines· Ability to work independently as well as part of a teamEQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIBThe Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged. The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job. *** The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society. VALUES Our internal and external practices are shaped by the following beliefs and behaviors. People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art. Inspired: We believe that art can move you to feel, think, reflect, and act. Collaborative: We believe that nimble thinking and working together yield exponential results. STRATEGIC PRIORITIES Narrative Art: Amplify the social impact of storytelling and illustration. Community: Connect to a broad and diverse public. Operational Excellence: Create a healthy and durable institution. All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve. Salary and titles will be assigned commensurate to the successful candidates’ education and experience. An attractive compensation package will be offered to the successful candidate(s).

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