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- Lincoln Business Machines Inc.
IT Helpdesk2 months agoFull-timeManhattan, New YorkWe are an IT consulting company/MSP based in Manhattan, and we have been providing IT support for small to medium size businesses since 1992. We are looking for a self-motivated and well-rounded IT Specialist who has 3+ years of experience working for a Managed Services Provider (MSP) or IT Services firm. This is a Tier II/Tier III role that sets you on a path to become a senior level network engineer. We are a service-based company, so the ideal candidate must have not only solid technical skills but also the ability to interface with clients, communicate in a clear, professional manner and provide them with impeccable service on the daily basis. Responsibilities and Duties: You will be the first point of contact and work directly with our clients to resolve various technical problems via phone or email Respond to tickets, run diagnostic programs, isolate problems, determine and implement solutions Must be able to resolve 20 tickets daily Occasionally you might be asked to go to client’s site Troubleshoot issues related to applications, workstations, servers, networking, wireless, VOIP Perform account management and maintenance for various applications and systems (create or modify user accounts and permissions, reset passwords, install/reinstall applications, printers, check for updates, monitor backups) Follow-up with end users to provide status updates Communicate with customers at all levels of technical and non-technical skills sets We are looking for someone who has: Hands on experience supporting PC & Mac workstations, servers, networking devices Solid working knowledge of Windows servers/Active Directory/Group Policy High level of proficiency in the implementation and support of Office 365 environments Advanced networking knowledge (DHCP, DNS, VPN) A calm and focused approach to high-pressure situations in a client -driven environment Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality of service Sound understanding of customer support, operations, processes and ticketing Experience working for a Managed Services Provider (MSP), Outsourced IT company, or other IT Consulting Services Enthusiasm to serve customers Qualifications and Skills Must have at least 3 years of MSP experience Must have 5+ years of Help Desk experience Desktop support (Windows 7, 10 and Mac) Server support (Windows 2008/2012/2016/2019) Mobile support (iOS and Android) Windows domain environments Business cloud solutions (Office 365/ Dropbox / Google / AWS) Routing, Switching, and Firewall VLAN, DNS, DHCP, WiFi, VOIP, VPN Microsoft 365/Active Directory VMware, Hyper-V, Azure
Easy apply - Rich Ventures Marketing
Business-to-Business Sales2 months ago$16 hourlyFull-timeManhattan, New YorkRich Ventures Marketing is a Subscription-as-a-Service (SaaS) marketing agency aimed at helping small businesses and startups promote their company. Our team will take care of all the marketing and digital presence needs for our customers - building and managing the website, syncing all digital presence data (Yelp, Google My Business), creating content and executing social media strategy and postings, SEO, and paid ads/media. Our unique payment model allows for predictable budgeting, ongoing services, and no billable hours - $999/mo annually. If you have an idea for some extra marketing, we’ll cover it! We truly make the relationship with our clients feel more like a partnership. We are looking for full-time sales consultants hungry to close sales and willing to do business-to-business canvassing for lead generation. We pay $16/hr + $200 per closed client - we expect that you can reach 10-12 businesses per hour. STILL INTERESTED? Tell us about your door-to-door sales experience Why do you want to work for us? What is your marketing experience?
Easy apply
