JOB TODAY logo

Guest experience manager jobs in New York, New York - Page 2Create job alerts

Are you a business? Hire guest experience manager candidates in New York, NY

  • Brooklyn(Park Slope) Japanese restaurant, Friendly Server
    Brooklyn(Park Slope) Japanese restaurant, Friendly Server
    1 month ago
    Part-time
    Bushwick, Brooklyn

    Join the Wasan Brooklyn Team Where hospitality, culture, and community come together. Wasan Brooklyn is more than just a restaurant — it’s a place where people gather to feel welcomed, nourished, and inspired. Our guests return not only for our food, but because they feel seen, remembered, and cared for. We believe that a restaurant is not only a workplace — it’s a place to grow, connect, and shape your future. If you love people, hospitality, and meaningful service, you may find that Wasan Brooklyn feels like home. Location Wasan Brooklyn 440 Bergen Street, Brooklyn, NY 11217 Who We’re Looking For If any of these describe you, we’d love to hear from you: At least 1 year of serving experience Interested in Japanese cuisine and culture Friendly, confident, and enjoys engaging with guests Values teamwork and mutual respect Fluent in English (Japanese language skills are a plus) Positive mindset and willingness to learn Someone who wants to accomplish something meaningful in New York Someone who wants to contribute to the community through hospitality Interested in sake education or becoming a Sake Sommelier Someone with future goals in restaurant, hospitality, or management Experience is important — but we hire based on attitude, passion, and potential. Access 5-minute walk from 2 / 3 / 4 / 5 / Q / R / N / B / D subway lines and LIRR Only 2 blocks from Barclays Center Easy commute. Great neighborhood. A lively dining scene. Job Type: Part-time Pay: From $11.00 per hour Work Location: In person

    Easy apply
  • Deli Manager
    Deli Manager
    2 months ago
    $18–$20 hourly
    Full-time
    South Slope, Brooklyn

    Deli Managers are responsible for managing the deli department operations to enhance guest satisfaction, achieve sales goals, and achieve profitability goals; while providing excellent guest service. This position is responsible for maintaining open communication on the status of the department with the General Manager, Clerks, and Supervisor. Will be expected to set and re-set priorities, distinguish between the urgent and the important, solve problems, hold and reconcile ideas and lead program development as well as advancement strategies from conception through cultivation to completion. Must be available weekdays, weekends, and holidays for various shifts. May work at another store location based on company needs. Should have at least 3+ years of experience. JOB RESPONSIBILITIES: • Ensures clerks exemplify superior guest service with a friendly, helpful, and courteous attitude, using product knowledge and information to answer all questions guests may have about products, • Supervise, develop, train, and manage deli department team members, • Contribute to store sales and profitability by effectively managing labor expenses, accurate pricing, stock levels, inventory, and merchandising, • Maintain compliance with all company policies and regulations pertaining to safety, sanitation, merchandising, and food quality, • Ensure product integrity through proper storing, handling, proofing, planning, and breaking out of all deli goods, • Responsible for inventory control, ordering, and maintaining proper merchandise levels, • Prepare sales and inventory report, • Communicate and work cooperatively with General Manager, other Department Managers, and team members to maintain standards and exceed guest expectations, • Ensure equipment is maintained and properly serviced, • Advise General Manager of equipment repair or replacement needs, • Ensure productivity standards are met without compromising product quality, • Make regular announcements to inform guests of freshly prepared deli products and current sales, • Maximizing sales through excellent guest service and minimizing shrink through proper utilization of procedures, • Display a nice, energetic, creative, and motivated attitude at all times, • Assists all department team members with daily responsibilities while leading by example to help ensure a safe, clean, and productive operation, • Thorough knowledge of the retail food business and perishable department operations, • Previous food service and management experience preferred, • Ability to make timely and effective decisions, • Ability to deal tactfully and effectively with guests and associates, • Thorough understanding of all safety requirements and company safety policies, • Excellent guest service skills, • Must greet the guests and respond to their questions and requests in a courteous, fast, and helpful way, • Proven leadership ability to exercise sound judgement in interpreting, communicating, and applying policy., • Courage to make and implement hard decisions in a timely manner., • Ability to demonstrate trustworthiness and integrity in daily activities, • Ability to work effectively with a broad diversity of individuals and backgrounds, and generational differences, all with the intent to support the core values of the BFL company., • Excellent oral and written communication, organizational, interpersonal, advocacy, and time management skills., • Individual will be exposed to extreme heat from ovens and fryers, and cold from freezers and coolers, • Visual acuity sufficient to read recipes, product labels, company manual, department policies, and reports, • Must be able to lift a minimum of 45 lbs. frequently, • Ability to bend, reach, kneel, and squat, • Able to push or pull heavy loads

    Easy apply
  • Shift Manager
    Shift Manager
    2 months ago
    Full-time
    New Springville, Staten Island

    Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & internal career growth that lets your talents shine! One of the largest US Taco Bell Restaurants & Growing Annually Our Leaders teach & inspire their teams to deliver our flavorful products with fast & friendly service while guiding each associate on their Career Path. We do this by executing daily on detail & delivering excelling financial performance driven by guest satisfaction. Contact us today to start your Path to Success! You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed, and are willing to help and guide others. Key responsibilities include making sure Team Members complete all assigned duties and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for Team Members to work and customers to visit. Shift Lead behaviors include: Solving customer complaints quickly and with a smile. Providing feedback to Team Members in a positive manner. Communicating openly and honestly with the Restaurant Management team. Following cash, security, inventory, and labor policies and procedures. You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. HAZA Bell is an equal opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job. Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work in this country. Job Title: Restaurant Shift Manager Overview: As a Restaurant Shift Manager, you will oversee the operations during your designated shift, ensuring efficient and smooth functioning of the restaurant. You will lead a team of restaurant crew members, maintain high standards of food quality, cleanliness, and customer service, and uphold company policies and procedures. Key Responsibilities: Leadership and Team Management: Supervise and coordinate the activities of restaurant crew members during your shift. Delegate tasks effectively and ensure team members understand their responsibilities. Provide coaching, training, and performance feedback to team members to foster a positive and productive work environment. Customer Service Excellence: Ensure outstanding customer service by greeting customers, resolving complaints, and ensuring all customer inquiries are handled promptly and professionally. Monitor service quality and address any issues or concerns raised by customers to maintain high levels of customer satisfaction. Operational Oversight: Oversee the opening and closing procedures of the restaurant, including cash handling and reconciliation. Ensure adherence to food safety and sanitation standards, including proper storage, handling, and preparation of food. Monitor inventory levels and order supplies as needed to meet operational demands. Shift Scheduling and Staffing: Create and maintain shift schedules to ensure adequate staffing levels to meet customer service and operational needs. Coordinate with the restaurant manager or assistant manager to address staffing gaps and schedule adjustments. Training and Development: Train new hires on restaurant policies, procedures, and job responsibilities. Conduct ongoing training sessions to develop team members' skills in customer service, food preparation, and safety protocols. Financial Accountability: Monitor sales performance and expenses during your shift to achieve financial targets and control costs. Implement strategies to maximize profitability and optimize operational efficiency. Communication and Collaboration: Communicate effectively with the restaurant management team, including managers, supervisors, and other shift managers, to ensure alignment on operational goals and priorities. Collaborate with kitchen staff, servers, and support personnel to coordinate operations and deliver seamless service to customers. Requirements: Proven experience in a supervisory or managerial role within the restaurant industry, with a strong understanding of restaurant operations. Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members. Knowledge of food safety regulations and best practices in food handling. Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities. Flexibility to work various shifts, including evenings, weekends, and holidays as required. Education and Certification: High school diploma or equivalent (required); college degree in Hospitality Management or related field (preferred). Certification in food safety (e.g., ServSafe) is advantageous. Physical Requirements: Ability to stand, walk, and move around the restaurant environment for extended periods. Lift and carry objects weighing up to 25 pounds. Work in a fast-paced and sometimes stressful environment. Benefits: Medical, Dental, Vision Health Plan options 401(k) Retirement Plan STD, LTD, and Life Insurance options Opportunities for career advancement within the restaurant management team. Employee discounts on meals and beverages. Training and development programs to enhance leadership and management skills. Paid Time Off in the First Year Monthly Performance Bonus Annual Awards for Top Performers Conclusion: As a Restaurant Shift Manager, you play a critical role in ensuring the operational success and customer satisfaction of the restaurant during your shift. Your leadership, organizational skills, and commitment to excellence contribute to the overall success of the restaurant and the satisfaction of both customers and team members. Compensation: $18.00 - $19.00 Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

    Easy apply
  • Host / Hostess
    Host / Hostess
    2 months ago
    $18–$22 hourly
    Full-time
    Manhattan, New York

    Job Details L'Adresse NoMad is a modern American restaurant located in the heart of the NoMad district in New York City. We are looking for an experienced host who: Has excellent communication skills and a friendly personality. Is able to create a warm and welcoming atmosphere for our guests. Has at least one year host experience in a busy restaurant setting. Is ready to work in a dynamic environment and be part of a friendly team. What you'll do: Manage reservations and walk-ins to maximize covers. Ensure smooth service flow between server sections. Escort guests to their tables and communicate any special reservation notes to the service team. Handle inquiries about large party and private room reservations. We offer: Opportunities for professional growth and development in the hospitality industry. A friendly and supportive working atmosphere. Flexible work schedule. Free meals and coffee drinks. If you want to become part of our team and contribute to creating an unforgettable experience for our guests, feel free to send your application for the position. Compensation Details Compensation: Hourly ($18.00 - $22.00) plus tips Benefits & Perks: Dining Discounts Required Skills Ability to Create a Warm and Welcoming Atmosphere Customer Service Orientation Ability to Work Under Pressure Teamwork Team Collaboration Adaptability Attention to Detail Time Management Interpersonal Skills Problem Solving Skills Positive Attitude Conflict Resolution Professionalism Organizational Skills Multitasking Cultural Awareness Ability to Handle Stress Flexibility Ability to Create a Welcoming Environment Willingness to Learn Collaboration

    Immediate start!
    Easy apply
  • Event Promoter
    Event Promoter
    2 months ago
    $40000–$150000 yearly
    Part-time
    Manhattan, New York

    Pay: $40,000.00 - $150,000.00 per year Job description: Event Promoter Job Description: We’re looking for outgoing, connected, nightlife-loving Club Promoters to help bring energy, crowds, and top-tier vibes to some of New York City’s hottest clubs and lounges. Expect high-energy nights, celebrity sightings, packed dance floors, and unforgettable experiences. If you thrive in nightlife and love being the person who “knows where the party is,” this job is for you. Event Promoter Responsibilities: Bring guests, groups, and VIPs to partnered NYC clubs Promote weekly events, parties, and special guest appearances Network with partygoers, influencers, and nightlife regulars Create hype around events through social media and personal connections Host and guide your guests at the venue to ensure a top-level experience Work alongside DJs, performers, and occasional celebrity guests Maintain a fun, professional, energetic image at all times Event Promoter Requirements: High school diploma or equivalent. Prior sales, advertising, or marketing experience. Must be 21+ Outgoing, confident, and great at meeting new people Active social network preferred (in-person or social media) Comfortable working late-night hours (10pm–4am) Reliable, responsible, and able to manage guest lists No experience required — training can be provided Must be able to commute to Manhattan nightlife districts Perks: Access to high-end NYC clubs and VIP areas Opportunities to work events featuring celebrities and well-known performers Commission on every guest you bring Bottle-service bonuses Free entry + possible complimentary drinks (depending on venue) Big networking potential in NYC nightlife, entertainment, and influencer scenes Schedule: Nights & weekends Flexible — work as many or as few events as you want How to Apply: Your name and contact info A short description of your personality Your Instagram or social media (optional but helpful) Any previous nightlife, promo, or hospitality experience (not required) A little bit about our team: Delivers curated, high-end nightlife experiences with a focus on luxury and unique atmospheres. Job Types: Full-time, Part-time, Contract, Temporary, Internship Benefits: Employee discount Referral program Experience: Customer service: 1 year (Preferred) License/Certification: Driver's License (Preferred) Work Location: Hybrid remote in New York, NY 10017

    Immediate start!
    No experience
    Easy apply
left arrow iconPage 2right arrow icon