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Job Description We are seeking a courteous, professional, and detail-oriented team member to deliver an exceptional guest experience from arrival to departure. In this role, you will serve as a primary point of contact for all hotel guests, providing helpful information, efficient service, and a welcoming atmosphere that reflects the highest standards of hospitality. What You Will Do • Greet guests warmly and assist with check-in and check-out procedures., • Respond to guest inquiries, requests, and concerns in a timely and professional manner., • Process reservations, room assignments, payments, and other front desk transactions accurately., • Provide information about hotel amenities, local attractions, dining options, and transportation., • Coordinate with housekeeping, maintenance, and other departments to help ensure guest needs are met., • Handle incoming calls, messages, and internal communications with professionalism., • Maintain accurate records and follow hotel policies, procedures, and service standards., • Support a safe, clean, and organized front desk or guest services area. What We Are Looking For • Excellent communication and customer service skills., • A positive, polished, and professional demeanor., • Strong attention to detail and the ability to manage multiple tasks at once., • Comfort using computer systems, reservation platforms, and standard office equipment., • Ability to remain calm and solution-focused in a fast-paced environment., • Flexibility to work varied shifts, including weekends, evenings, and holidays as needed. Preferred Qualifications • Previous experience in hotels, front desk, guest services, or a related customer-facing role., • Familiarity with hotel property management systems or reservation software., • Experience handling payments, cash transactions, or basic administrative tasks., • Ability to communicate clearly and professionally with diverse guests and team members. What We Offer • A welcoming and team-oriented work environment., • Opportunities to build hospitality and customer service skills., • Training and support to help you succeed in the role., • The chance to contribute to memorable guest experiences every day. About the Role This position is ideal for someone who enjoys helping others, takes pride in creating a positive first impression, and thrives in a service-focused environment. If you are organized, approachable, and committed to delivering excellent guest care, we encourage you to apply. Benefits: • Competitive salary and performance-based incentives., • Health, dental, and vision insurance., • Paid time off and holidays., • Opportunities for professional development and career advancement. Equal Opportunity Commitment: We are committed to building a diverse and inclusive workplace and welcome applicants from all backgrounds. Employment decisions are based on qualifications, experience, and business needs.

Job Description Overview Opportunity: Bell Person Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services. Your Growth Path Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager Your Focus • Load and unload luggage carts., • Tag and store luggage., • Escort guest to hotel rooms., • Provide an overview of guest room, hotel services and amenities., • Make deliveries to guest rooms., • Assist guest with room changes., • Stock pantry when necessary., • Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc., • Perform house attendant functions when staff shortages occur., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skills • High School diploma preferred., • Previous customer experience required or equivalent training. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Overview Opportunity: Night Auditor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Your Focus • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits., • Keep records of room availability and guests' accounts, manually or using computers., • Prepare and distribute daily reports., • Audit and reconcile cashiers., • Audit, reconcile, consolidate, and transmit all credit cards on a timely basis., • Input and update financial information into the BRAINS network., • Check guests in/out and perform Guest Service Agents tasks., • Respond to guest inquiries and resolve complaints., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits and wear protective safety equipment., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skills • High School diploma or equivalent preferred., • Previous night audit/accounting experience or equivalent training required., • Computer knowledge/Excel and arithmetic skills required., • FSD is a plus, required within 90 days of employment. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, and weekends., • Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionAbout Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Location: 225 N. 13th Street in Center City, Philadelphia Time Commitment: approximately 32-40 hours Anticipated Schedule: Flexible - including nights, weekends, and holidays. Purpose of the Property Operations Lead position The Property Operations Lead (Hospitality) role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Property Operations Lead you are an important part of the Philly market, supporting efficient and successful operations for the East market portfolio. You will be the face of Kasa during the guest's stay, interacting with guests face to face, providing assistance and recommendations and address any concerns that arise. You will be knowledgeable of property operations and be an extension of the Guest Experience team. Through regular in-person unit inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in. Like many operations roles, there is no "typical day" but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to: welcoming guests, facilitating guest relocations, planning + strategizing for next-day operations, enhancing VIP experience, hosting guest engagement events, and providing guests with local area recommendations. A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours. Unleash your career potential at Kasa We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners. Required Attributes • Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit., • Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work., • Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks., • Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners., • Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends., • Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department., • Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs., • Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development., • Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.Required policy information:, • This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance. Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply. Expected Results • Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics., • Key Initiative: Identify and communicate on-site issues., • Key Initiative: Maintain appropriate supply inventory levels based on provided guidelines., • Key Initiative: Participate in preventative maintenance program., • Role Objective 2: Complete tasks that drive productivity within the operation., • Key Initiative: Complete brand standard inspections to gather property-level data., • Key Initiative: Decrease the number of after-hours calls and inquiries.Save when you book on kasa.comBenefits Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family. • The Pay: The hourly base pay range for this role is $22.00 - $28.00 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits. Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure. Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage. Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need. Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here. Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team. A Note on Recruiting & Job Scams The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

Job Description Overview Opportunity: House Person Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards. Your Growth Path Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager Your Focus • Greet and acknowledge guests in a courteous and friendly manner., • Inspect assigned areas and perform cleaning tasks accordingly., • Collect trash from the service landings and dispose of in outside trash dumpsters., • Vacuum and dust guest corridors., • Pick up bed and other linen from hotel floors and transport to the laundry collection site., • Deliver clean linen to assigned sections., • Report maintenance issues., • Maintain cleanliness and organization of guest areas., • Respond to guest inquiries and assistance., • Work as a room attendant when staffing shortages occur or during peak periods., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma preferred., • Previous housekeeping experience required or equivalent training preferred. Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas., • Usage of cleaning chemicals. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Weekends & Holidays are a MUST Prior HOTEL experience is a Plus Selected candidate must be customer conscience, outgoing, reliable, positive attitude & dependable. Customer Service is so important. We are in the top 5 on TripAdvisor and we must stay in the top 5! Shift hours - 11pm-7am Job Summary Supervises front desk operations during the 11pm - 7am shift. Will prepare daily report for the General Manager. Also will assist or perform general front desk duties. Work Performed 1. Lock down hotel., 2. Check reservation system for lost messages or reservations., 3. Review all correction, phone, paid out, and laundry vouchers for correct posting., 4. Post room charges., 5. Post credit card charges., 6. Balance register readings with total charges for the day., 7. Run all management reports., 8. Assemble reports and file audit., 9. Perform the function of a Guest Service Representative/Agent; a. Greets the guest in a friendly and professional manner. b. Performs check-in and check-out of guests. c. Serves as an information agent for hotel guests and handles their needs or directs information to satisfy guests’ needs. d. Posts payments, charges and credits. e. Confirms, Changes, Cancels and makes reservations. f. Deal efficiently with customer complaints. g. Will be dressed in proper uniform. h. Ensure good public relations. i. Receives monies in payment for hotel services and posts the information. j. Check the credit of guests. k. Any other task assigned by General Manger l. The physical appearance of the front desk, lobby & public areas are maintained and presented in a safe, secure, clean and attractive manner and are organized in a manner which allows for efficient operation. m. Ensure that all policies, procedures, federal, state and local ordinances with regards to personnel, security, cash handling, guest relations and safety are complied with. 1. Prepare groups and transient arrivals that day by blocking rooms and special requests. Qualifications 1. Good basic education with emphasis in accounting, bookkeeping and other forms of record keeping. Pleasing personality with good attitude and good reasoning ability. 1. Clerical skills with some background in use of computers would be preferable., 2. Interpret a variety of instructions furnished in written, oral and diagrammatic form., 3. May, on occasion, lift up to 50 pounds., 4. Must be able to reach, handle and feel., 5. Talking: must be able to express and exchange ideas by means of the spoken word., 6. Hearing: Must be able to perceive the nature of sounds by the ear., 7. Seeing: Must have clarity of vision at 20 feet or more, must possess three-dimensional vision, and be able to identify and distinguish colors., 8. Works inside in a controlled climate., 9. Must be able to make arithmetic calculations involving fractions, decimals and percentages.

Job Description Overview Opportunity: Accounting Clerk Verify, obtain approvals and pay invoices; bill and collect outstanding revenue in a timely, accurate manner in accordance with accounting policies and procedures. Your Growth Path Staff Accountant/Guest Service Agent – Regional Accountant – Controller Your Focus • Prepare cash discrepancy reports., • Retrieve and process deposits in accordance with hotel standards., • Maintain house bank and conduct transactions according to established processes and policies., • Issue and redeem cashier banks and conduct audits as needed., • Process petty cash receipts and reimbursements., • Assist with credit-related activities, including processing of credit applications., • Provide customers with accurate and timely invoices, statements, and schedules., • Maintain an efficient collection process to include an organized filing and tracing system., • Monitor guest ledger, advance deposit ledger and any other related ledgers to ensure proper internal control., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits to ensure safety., • Perform other duties as requested by management. Your Background and Skills • High School diploma required., • Previous accounting experience or equivalent training required., • Proficient in using Excel., • Knowledge of PMS/accounting systems preferred. HHM Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include occasionally working on holidays, weekends., • Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Overview Opportunity: Breakfast Attendant Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards. Your Growth Path Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager. Your Focus • Carry food, dishes, trays, or silverware from pantry to serving counters., • Set up attractive food displays and maintain cleanliness to ensure food safety., • Wipe tables or seats with dampened cloths., • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning., • Clean up spilled food, drink or broken dishes and remove trash., • Maintain adequate supplies of items such as clean glassware, dishes, or trays., • Fill beverage and ice dispensers., • Stock cabinets or serving areas with condiments and refill condiment containers., • Locate and provide items requested by guests., • Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Follow sustainability guidelines and practices related to HHM’s EarthView program, • Practice safe work habits and use required safety equipment., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skills • High School diploma or equivalent preferred., • Food sanitation certification a plus and required within 90 days of employment., • Previous food and beverage experience preferred or equivalent training. HHM Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Mitigate customer complaints as needed, • Perform regular bookkeeping duties: make sure hotel guest information is current and correct, • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers, • Work with the housekeeping staff to ensure rooms are ready for new guests, • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Qualifications: • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred, • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills, • High school graduate, GED recipient, or equivalent, • Has previous experience or working knowledge of Microsoft Office and reservation management systems, • Well-versed in taking telephone calls and handling stressful situations About Company Stylishly renovated and well-located, Delta Hotel by Marriott Philadelphia Airport is the perfect destination for your Philly adventure. You will find our hotel less than one mile from Philadelphia International Airport and a short drive from the city's downtown district. Grab a hot breakfast and lunch to go at the Market, or sit down for breakfast, dinner, or a beverage at Lounge 1643. Host flawless meetings, weddings, and social events in one of our 15 elegantly appointed venues, enhanced by expert planners and custom catering. In the mood to explore. Head into downtown Philadelphia and get to know some of the city's most noteworthy attractions, from the Liberty Bell to the University of Pennsylvania. Whatever your reason for visiting, Delta Hotel Philadelphia Airport offers all the essentials you need for your stay in the City of Brotherly Love.

Job Description Located in the nation's first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city's expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more What We're Looking For: A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you'll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You'll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference. Who You Are: Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs. Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism. Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests. Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals. Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries. Veterans and military spouses encouraged to apply. What You'll Do: Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience. Assign rooms that meet guest preferences and special requests. Obtain and verify credit and payment information in accordance with hotel policies. Promote hotel services, amenities, and local attractions to enhance the guest experience. Respond to guest inquiries and resolve issues promptly and effectively. Maintain knowledge of upcoming events, group bookings, and banquet orders. Perform check-out procedures and handle cash transactions accurately. Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area. Handle emergencies with professionalism, prioritizing guest and team member safety. Regular attendance in conformance with standards. May be required to work varying schedules to reflect business needs. Required to attend all mandatory training sessions and meetings. Perform other duties as assigned. Your Qualifications Include: Minimum of one (1) year guest service experience in hotel hospitality preferred. Experience with previous Property Management System, preferred Opera System. Ability to stand and walk for long periods of time required. Ability to work weekends, evening, holidays as necessary/required. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job DescriptionDescription: Our Company: Fitler Club is a first-of-its-kind urban social club for socially conscious, forward-thinking Philadelphians, combining world-class dining, fitness, social, business, hotel, and event offerings all under one roof. As home to the leaders and organizations shaping the present and future of Philadelphia and beyond, we are grateful for the opportunity to enrich the lives of our members and guests and we strive to deliver world-class hospitality. At Fitler Club, we hold employees to high standards in how they treat members, guests, and each other, and we hold our organization to high standards in how we care for our employees. Free meals, snacks, and beverages seven days/week, complimentary fitness classes, employee appreciation events, professional headshots, and wholesale pricing on designer retail products are just a few benefits available to all employees, in addition to a long list of traditional benefits such as wide-ranging health insurance options, company-paid short-term disability and paid parental leave, 401k with a company match, generous PTO policies and company-sponsored holidays, and more. Employees receive annual performance reviews with opportunities for career development and wage increases. Fitler Club employees work in a high-design center of art, culture, and economy, amidst modern facilities and amenities, a museum-worthy art collection, and state of the art technology. (This is apparent even before entering the space, as both members and employees can access the building via fingerprint scanner.) We are committed to driving social impact in Philadelphia, offering members, guests, AND employees opportunities to attend events featuring renowned impact leaders and volunteer alongside one another for a variety of causes throughout the city. Hospitality is a team sport, and every employee is integral to our success. All employees are encouraged to share feedback, be solution-oriented, and seek out opportunities to show those in our care how deeply we value them as members of our community. We are extremely fortunate to have a diverse, dynamic, civically engaged, and generous membership - people you’ll be excited and privileged to meet, greet, and serve. There’s no better customer base anywhere in Philadelphia. If Fitler Club sounds like the right place for you, we welcome you to apply to join us in our pursuit. We hope to have the opportunity to work alongside you, learn from you, develop you, care for you, and succeed with you. Thank you for your interest in joining our team. Position Overview: The Member Services Agent is responsible for providing a superior experience to each member and guest and to serve as an ambassador for Fitler Club. They will make the first impression upon our members and guests by extending a warm welcome, providing information about the Club and local area, directions, and offering our full range of amenities and services. The Member Services Agent will anticipate member needs and manage all requests with a sense of urgency and will maintain a proactive approach to providing solutions. Responsibilities: • Consistently following the Club’s Guest Service procedures and standards while assisting guests at all reception locations, • Develop familiarity with members and their families, learning and using member names, • Provide a superior arrival and departure experience in a confident, professional and friendly manner, • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information, • Monitoring and coordinating Club Driver upon member request, • Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift, • Communicate pertinent member information to designated departments/personnel (i.e., special requests, amenity delivery), • Maintain confidentiality of all members and Club information, • Attention to detail in order to ensure the security of Club and guest room access., • Understand and execute Club’s accounting standards ensuring accurate settlement of folios, member accounts, routing of charges and adjustments following cash handling policies, • Document all guest requests, concerns, or issues immediately and notify designated department/personnel to resolve the situation and follow up to ensure completion and member satisfaction, • Performs all other duties as directed by immediate supervisors, • Work as a team, effectively communicating with management, housekeeping team, the Field House team, and all other departments in order to fulfill and address any issues or needs requested by members and or other associates, • Ensure that member and associate areas are maintained in a safe and secure environment, • Maintain confidentiality of all members and Club information, • Follow grooming and uniform standards established for this role, • Work as a team, effectively communicating with management and co-workers, • Perform all other duties as directed by immediate supervisors Qualifications: • Previous hotel, private club, fitness center or similar hospitality Front Desk/Reception experience preferred, • Excellent telephone etiquette and guest recovery skills, • Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook, and hospitality software, • Requires strong communication skills, ability to multi-task, and attention to detail, • Ability to follow directions well, make quick decisions, and keep organized while under pressure, • Move, bend, lift, carry, push, pull, and the ability to lift weights, plates, dumbbells, kettle-bells, etc., • Stand or walk for an extended period or for an entire work shift. It requires repetitive motion., • Must be dependable and available to work within the club on weekends, nights and/or holidays based on business demands, • Punctuality and regular and reliable attendance Fitler Club uses e-verify for employment eligibility verification Requirements:

The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. Check in and out hotel guests in a confident, professional and friendly manner. Conduct pre-assignment of hotel roo

Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Be aware of guest satisfaction scores and work toward increasing departmental an

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive. Summary: • Provide exceptional customer service, creating a positive first impression for guests, • Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency, • Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy, • Assist guests with recommendations and information about local attractions, dining options, and hotel amenities, • Collaborate with other departments to ensure seamless guest experiences, • Maintain a clean and organized front desk area, • Handle cash and credit card transactions accurately, • Demonstrate a strong attention to detail and a proactive approach to guest satisfaction Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service! Qualifications: • Previous experience in a customer service role, preferably in a hotel or hospitality environment, • Excellent communication and interpersonal skills, • Previous cash handling experience required, • Strong problem-solving abilities and the ability to remain calm under pressure, • Proficiency in computer systems and knowledge of hotel property management software, • Outstanding organizational and multitasking skills, • Availability to work flexible schedules, including evenings, weekends, and holidays, • High School diploma or equivalent Benefits: Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. • Multiple Tiers of Medical Coverage, • Dental & Vision Coverage, • 24/7 Teledoc service, • Free Maintenance Medications, • Pet Insurance, • Hotel Discounts, • Tuition Reimbursement, • Paid Time Off (vacation, sick, bereavement, and Holidays)., • 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Input and update financial information into the BRAINS network. Perform other duties as requested by management.

Verify, obtain approvals and pay invoices; bill and collect outstanding revenue in a timely, accurate manner in accordance with accounting policies and procedures.Staff Accountant/Guest Service Agent Regional Accountant Controller.Prepare cash discrepancy reports.Retrieve and process deposits in a

Verify, obtain approvals and pay invoices; bill and collect outstanding revenue in a timely, accurate manner in accordance with accounting policies and procedures.Staff Accountant/Guest Service Agent Regional Accountant Controller.Prepare cash discrepancy reports.Retrieve and process deposits in a

Allied Universal - JobID: 1539831 [Guest Service / Front Desk Agent] As a Front Desk Security Guard at Allied Universal, you'll: Be responsible for the Security and Safety of the client's property and personnel; Know all site-specific policies and procedures, and implement emergency response activit

Allied Universal - JobID: 1540336 [Guest Service / Front Desk Agent] As a Front Desk Security Guard at Allied Universal, you'll: Be responsible for the Security and Safety of the client's property and personnel; Know all site-specific policies and procedures, and implement emergency response activit

Opportunity: Guest Service Agent. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Responds to telephone and in-person inquiries regarding reservations, hotel information and guest co Front Desk, Agent, High School, Reservations, Customer Service, Hotel.

Job Description We are seeking a Hotel Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: • Register and assign rooms to guests, • Confirm phone and online reservations, • Respond to guest needs, requests, and complaints, • Collect payment from departing guests, • Keep records of occupied rooms and guests, • Communicate pertinent guest information to designated departments Qualifications: • Previous experience in customer service, front desk service, or other related fields, • Ability to build rapport with guests, • Strong organizational skills, • Excellent written and verbal communication skills\nCompany Description We are a brand-new Radisson Hotel in Philadelphia looking for a great team to grow with! We are a brand-new Radisson Hotel in Philadelphia looking for a great team to grow with!

The Guest Service Agent (Overnight) is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. Knowledgeable of immediate area, services, attractions, and events. We are committed to creating a cult

Opportunity: Guest Service Agent.Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager.Immediately greet guests and offer to assist with their

What You'll Do** The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. Knowledgeable of immediate area, services, attractions, and events. We are committed to creating

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: + Review arrivals noting special requests, blocking rooms as needed. + Check in and out hotel guests in a confident, professional and friendly manner. + Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. + Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. + Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. + Follow established key control policy. + Ensure proper credit policies are followed. + Submit all lost & found articles accompanied by a completed lost & found report. + Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. + Verify credit limit report. + Monitor room availability throughout the day. + Review daily the selling status of the hotel using yield management system. + Attend department meeting once a month. + Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet. What You Bring + High school diploma or general education degree (GED) required. + Previous experience in a Front Desk or customer-facing role is preferred. + Knowledgeable of immediate area, services, attractions, and events. + Flexible schedule, able to work evenings, weekends and holidays. + Work well under pressure, dealing with many arrivals and departures within a short period of time. + Familiar with hotel systems and operations, and the ability to enter in information accurately. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) . Be Yourself. Lead Yourself. Make it Count.

Opportunity: Guest Service Agent. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationshi

Opportunity: Guest Service Agent. Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

Opportunity: Guest Service Agent. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

The Guest Service Agent (Overnight) is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. Knowledgeable of immediate area, services, attractions, and events. We are committed to creating a cult

Opportunity: Guest Service Agent. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

AKA University City is hiring for an Overnight Guest Services Associate with 1+ years’ guest services experience!. Minimum of one year of Guest Service experience. Demonstrated strong resident service skills.

Kimpton Hotels - - Responsibilities: Register and check out hotel guests in a confident, professional and friendly manner; Answer all phone calls promptly and knowledgeably, providing complete and accurate information; Review arrivals noting special requests and block rooms as needed; Open, secure,

Kimpton Hotels - - Responsibilities: Register and check-in/check-out hotel guests; Answer all phone calls promptly and knowledgeably; Handle mail and messages for guests; Open, secure, and balance shift bank; Coordinate with Reservations, Sales, Housekeeping, Bell Staff, and Valet.

Kimpton Hotels - - Responsibilities: Register and check-in/check-out guests in a professional and friendly manner; Answer phone calls promptly and knowledgeably, providing complete and accurate information; Maintain and balance daily shift bank and cash/credit transactions; Coordinate with Reservat

Job Description Overview Opportunity: Valet Parker Greet guests upon arrival and departure and park and retrieve guests’ vehicles in accordance with established guest service and sustainability standards. Your Growth Path Guest Service Agent – Bell Captain– Guest Service Manager Your Focus • Park guest vehicles and retrieve valet-parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicles., • Grasp, lift and/or carry or otherwise move packages, luggage or boxes up to 75 lbs. from cars, buses and vans, placing packages and luggage onto baggage carts or in a secure area for retrieval by bell staff., • Read luggage tags and provide claim tickets to ensure appropriate delivery., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Perform other duties as requested by management. Your Background and Skills • High school diploma or equivalent., • Previous related experience a plus. HHM Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Overview Opportunity: Host Greet and escort guests to restaurant tables in accordance with established guest service and sustainability standards. Your Growth Path Food Server or Guest Service Agent – Restaurant Supervisor or Front Office Supervisor Your Focus • Meet and greet guests as they arrive, offer choice of seating, escort to the dining table and present menu., • Read, maintain and make daily entries in the log book to coordinate communication between shifts and management., • Maintain proper set-up of the dining room., • Assist as needed or requested with service., • Receive records and make any necessary arrangements for reservations and special functions in the restaurant., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Perform other duties as requested by management. Your Background and Skills • High school diploma or equivalent ., • Previous customer service experience preferred. Work Environment and Context • Work schedule varies and will include working on holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

We are looking for a Guest Service Agent to join our team at Hotel West & Main!. As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:. Maintain a high level of service and hospitality.

We are looking for a Guest Service Agent to join our team at Hotel West & Main!. As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:. Maintain a high level of service and hospitality.