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Thatkraftymama is a vibrant crafting company that specializes in creating unique and personalized handmade items. We pride ourselves on our creativity, attention to detail, and commitment to customer satisfaction. As our business continues to grow, we are seeking a dedicated and organized KraftyMama Assistant to join our team. **Position Summary** The KraftyMama Assistant will play a crucial role in supporting our daily operations. This position requires excellent communication skills, attention to detail, and the ability to work effectively in a dynamic environment. The ideal candidate should be fluent in both English and Spanish and have a passion for crafting. **Duties and Responsibilities** 1. Bilingual Communication: - Speak and write fluently in English and Spanish. Communicate with clients, vendors, and team members effectively in both languages. 2. Client Interaction: - Answer Calls, Emails, and Texts: Respond promptly to inquiries from clients, addressing their questions, concerns, and requests. - Provide Excellent Customer Service: Ensure a positive experience for clients by being friendly, helpful, and professional. 3. Scheduling and Event Coordination: - Schedule Events and Meetings: Coordinate crafting workshops, classes, and other events. Manage calendars and ensure smooth scheduling. - Assist in Event Planning: Help organize and execute crafting events, including logistics, materials, and participant coordination. 4. Workspace Organization: - Maintain a Clean and Organized Workspace: Keep crafting supplies, tools, and workstations tidy and accessible. - Inventory Management: Assist in tracking inventory levels and restocking materials as needed. 5. Child-Friendly Environment: - Work Around Children or Interact: Our crafting space often includes children during workshops or events. The assistant should be comfortable interacting with kids and maintaining a positive atmosphere. 6. Professional Appearance: - Dress in a Work-Reasonable Fashion: Present a neat and professional appearance while representing Thatkraftymama. 7. Additional Responsibilities (Optional): - Social Media Support: Assist with social media content creation, posting, and engagement. - Creative Input: Share crafting ideas, contribute to product development, and brainstorm new projects. **Qualifications** - Fluency in English and Spanish if possible : Ability to communicate effectively in both languages. - Organizational Skills: Detail-oriented and capable of managing multiple tasks. - Friendly and Approachable: Excellent interpersonal skills for client interactions. - Passion for Crafting: Familiarity with various crafting techniques and materials. - Flexibility: Willingness to adapt to a dynamic work environment. **How to Apply** If you're enthusiastic about crafting and ready to be part of our creative assistant team, please submit your resume. We look forward to hearing from you!
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. Help customers shop, locate products, and provide them with solutions Provide a fast and friendly checkout experience; execute cash handling to standards Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments Educate customers on the Voice of Customer (VOC) survey Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Participate in the truck unload, stocking, and planogram (POGs) processes Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store Perform Store In Stock Optimization (SISO) and AD set duties as assigned Support shrink and safety programs Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members Cross trained in Custom Framing selling and production Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires Retail and/or customer service experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.
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