Commercial Relationship Manager in New Hampton, NY
10 days ago
New Hampton
Job DescriptionJob Title: Commercial Relationship Manager Location-New Hampton, NY Salary-$130000 annuallySummary / Objective The Commercial Relationship Manager is responsible for developing and maintaining long-term business relationships to drive sales growth within commercial markets. This role focuses on generating new business while strengthening existing relationships with commercial facility directors, property managers, general managers, C-suite decision-makers, and other industry leaders. Target industries include commercial real estate, hospitality, healthcare, education, municipal governments, and other large-scale commercial facilities. Experience in the restoration industry is required. The position emphasizes cultivating strong referral and trade partner relationships through market analysis, targeted outreach, and a consultative sales approach to convert prospects into long-term clients. Essential Duties and Responsibilities * Develop and manage a portfolio of commercial accounts with a high likelihood of utilizing services during damage events or environmental disasters * Build and maintain relationships with key decision-makers, including facility executives, property managers, and commercial clients * Manage the full sales cycle, from prospecting through closing, ensuring a seamless customer experience * Conduct in-person sales meetings using a consultative approach to assess client needs and provide tailored solutions * Schedule and manage client appointments and interactions efficiently * Maintain clear, professional communication with internal teams and external partners * Provide exceptional post-sale support to strengthen customer satisfaction and retention * Meet or exceed monthly sales targets and performance goals * Prepare and maintain detailed sales activity and performance reports * Identify new business development opportunities and growth strategies * Establish and strengthen relationships with insurance professionals, facility managers, real estate professionals, and other referral sources * Collaborate closely with project managers and operational teams to ensure service excellence * Participate in industry trade organizations and networking events to promote company services * Deliver presentations to small and large groups as needed * Uphold company values while maintaining a professional and positive demeanor Competencies * Proficiency with computers, mobile platforms, MS Office (Word, Excel, PowerPoint), and Google Workspace * Excellent verbal and written communication skills * Strong interpersonal and customer service abilities * Effective time management and organizational skills * Strong analytical and problem-solving capabilities * Ability to manage multiple priorities in a fast-paced environment * Self-motivated and results-driven Job Requirements * Bachelor’s degree or equivalent professional experience * Minimum of 2 years of B2B sales experience, preferably in a service-based industry * At least 2 years of experience managing repair projects in the insurance and restoration industry * IICRC certifications in Water, Fire, and Mold Restoration (required) * Project Management certifications or training preferred * Proven experience developing and managing commercial accounts, particularly in real estate, healthcare, education, or hospitality * Strong marketing and customer service skills * Professional appearance and demeanor * Ability to work flexible hours, including occasional evenings and weekends * Willingness to travel outside the immediate operating area as needed * Must be able to pass a background check Compensation & Benefits * Competitive base salary plus commission * Medical, dental, and vision insurance * Aflac and Long-Term Disability (LTD) * 401(k) retirement plan * Company-provided uniform, vehicle, cell phone, and laptop Powered by JazzHR DX29bMDsfG