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Customer Solutions Leader – Heavy Equipment Solutions Faris Machinery Co | Branch Location (Colorado Springs) Drive Results. Build Relationships. Keep Projects Moving. Faris Machinery is seeking a Customer Solutions Leader to own the customer experience and drive disciplined execution across our service operation in Colorado Springs. This is a senior, hands-on service role for someone who thrives at the intersection of customers, technicians, parts, and leadership—and who takes pride in keeping work moving efficiently while delivering best-in-class service. If you’re energized by accountability, communication, and operational follow-through, this role is built for you. What You’ll Do Customer Experience & Communication • Serve as the primary point of contact from first call through job completion, • Set clear expectations on scope, timing, and cost—and proactively communicate changes, • Translate customer concerns into actionable repair plans and technical findings into clear, customer-friendly language, • Build long-term customer relationships through trust, follow-up, and responsiveness, • Own daily service workflow, work-in-process (WIP), and job prioritization, • Coordinate closely with technicians, parts, and shop leadership to keep work moving, • Monitor estimate aging and approval cycle times; intervene to prevent stalled jobs, • Balance customer urgency, shop capacity, and business priorities, • Provide day-to-day functional leadership over service execution standards, • Reinforce best practices for communication, documentation, and estimating, • Support technicians and service staff with guidance and escalation support, • Ensure work orders, estimates, invoices, and warranty documentation are accurate and timely, • Maintain clean, current records in the service management system, • Support customer-pay, internal, and warranty work per company standards, • Pitch in across branch responsibilities as needed to meet customer and business needs What We’re Looking For Required / Strongly Preferred Qualifications • 10+ years of hands-on experience as a heavy equipment mechanic or service technician, • Engineering degree or equivalent technical expertise gained through extensive heavy equipment service, diagnostics, and field experience, • Deep understanding of heavy equipment systems, repair processes, and service operations, • Proven ability to translate technical issues into clear, customer-facing explanations, • Experience working closely with technicians, parts teams, and service leadership What Success Looks Like • High customer satisfaction and repeat business, • Healthy service workflow with minimal aging or bottlenecks, • Accurate estimates and billing with minimal disputes or rework, • Proactive, consistent communication throughout the service lifecycle, • Strong alignment between customers, technicians, parts, and leadership Bonus Points For • Experience with heavy equipment, construction, or related industries, • Familiarity with CRM and sales tracking tools, • Certifications in equipment management, safety, or related fields What We Offer • Competitive base salary + performance incentives, • Full benefits: medical, dental, vision, 401(k) with match, PTO, holidays, • Supportive, family-owned company culture with real growth opportunities Since 1953, Faris Machinery has been a trusted partner to Colorado’s construction industry. Join us as we build on our legacy with innovation and growth. Equal Opportunity Employer We value diversity and are committed to creating an inclusive environment. Veterans and service members are strongly encouraged to apply.

NOTES: All candidates MUST be US Citizens. All candidates MUST be able to obtain a Secret clearance Logistics Specialist II Colorado Springs This is a 6 month contract position. Extensions are frequent, and conversion to Full-Time is possible Duties: • As a Logistics Specialist III, you prepare our logistics documentation to assist in establishing the pipeline for spares, tools, test equipment, materials, and related manuals needed are available to be deployed and stocked., • You'll be responsible for routing, documenting, and coordinating shipping logistics, maintaining our records of equipment, components, repair parts and related manuals, and tracking logistics materials and parts for proper allocation of our storage facilities., • You'll ensure shipping activities adhere to state, federal, and global regulations and import/export requirements., • Physical/Mental/Emotional Requirements: Frequently walk, sit, stand, climb stairs and steps., • Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity., • Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors., • Occasionally requires hearing abilities to include discerning different tones and volumes., • Frequently lifting or carrying up to 50 lbs., • Working Conditions: Occasionally exposed to outdoor elements (high/low temperatures, sun, rain/snow, etc.), • Rarely exposed to fumes or hazardous chemicals/materials., • Occasionally exposed to loud noises., • Safety Sensitive Position: Responsible for the safety and security of people or property., • Inspects, handles or transports explosives, dangerous or hazardous materials., • Inspects structures, equipment or vehicles., • Performs aviation related duties., • Operate or supervise vehicles, heavy or dangerous equipment or machinery Skills: • Must-haves: Microsoft Word and Excel skills Understanding and experience with the practical application of Inventory and Supply Chain/Logistics principles and techniques, • Familiarity with AvPro or similar aviation maintenance tracking systems, • HazMat Training/Certification Ability to operate a Forklift, • Experience with shipping databases, such as FedEx, DHL, UPS, • Current Commercial Driver's License (CDL) and clean driving record, • Understanding of Shelf Life, • Background in the Aerospace and Defense Industry, the US Department of Defense or US Military Education: • Must-haves: High school diploma or GED equivalent and typically 4 or more years of relevant experience, • A higher level degree may substitute for experience Related experience may be considered in lieu of required education

Do you thrive in a fast-paced environment where you can troubleshoot complex problems and keep heavy machinery running smoothly? Faris Machinery Company is searching for a skilled Heavy Equipment Technician to join our team! About the Role: In this role, you'll be responsible for the installation, repair, rebuild, and service of various construction equipment. You'll utilize your expertise in hydraulics, engines, electrical systems, and welding to diagnose and fix issues, ensuring our equipment operates at peak performance. Responsibilities: • Install, service, and repair a wide range of construction equipment systems, including hydraulics, brakes, engines, and electrical components., • Rebuild and repair motors, engines, and various equipment systems., • Utilize arc welding and oxy-acetylene equipment for metal fabrication and repair., • Complete service reports documenting work performed, parts used, and time spent., • Maintain a clean and organized work area., • Adhere to all safety regulations and report any equipment malfunctions., • High school diploma or equivalent technical training., • Minimum 10 years of experience as a Heavy Equipment Technician or equivalent technical school education., • Strong understanding of diesel and gas engines, hydraulics, and electrical systems., • Proficient in the safe and efficient use of hand and power tools., • Welding experience (arc and oxy-acetylene) preferred., • Excellent written and verbal communication skills in English., • Ability to read, understand, and interpret technical manuals and schematics., • Must obtain a Colorado Class B CDL and possess a valid Colorado driver's license with a clean driving record., • Ability to work independently and as part of a team., • Competitive salary and benefits package., • Opportunity to work with cutting-edge equipment., • Please note: This position requires the ability to work outdoors in various weather conditions, travel, and occasional overnight stays.

Job Title: Logistics Specialist ll Pay Rate: $28.50/hr. Location: Colorado Springs, CO ZIP Code: 80916 Job Type: 12-month Contract Start Date: Right Away This role requires that you are able to obtain a Secret Clearance Duties: As a Logistics Specialist II, you prepare our logistics documentation for spares, tools, test equipment, materials, and related manuals to be deployed and stocked. You'll be responsible for routing, documenting, and coordinating shipping logistics, maintaining our records of equipment, components, repair parts and related manuals, and tracking logistics materials and parts for proper allocation of our storage facilities. You'll coordinate shipping activities which adhere to state, federal, and global regulations and import/export requirements. Physical/Mental/Emotional Requirements: Frequently walk, sit, stand, climb stairs and steps. Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity. Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors. Occasionally requires hearing abilities to include discerning different tones and volumes. Frequently lifting or carrying up to 50 lbs. Working Conditions: Occasionally exposed to outdoor elements (high/low temperatures, sun, rain/snow, etc.)Rarely exposed to fumes or hazardous chemicals/materials. Occasionally exposed to loud noises. Sensitive Position: Responsible for the safety and security of people or property. Inspects, handles or transports explosives, dangerous or hazardous materials. Inspects structures, equipment or vehicles. Performs aviation related duties. Operate or supervise vehicles, heavy or dangerous equipment or machinery. This role is customer service specific and will require interaction with Production, Planning, and the Warehouse. You will have the opportunity to work directly with these departments as a liaison to ensure the safe, accurate, and compliant flow of materials throughout the production process. Skills: • Basic Microsoft Word and Excel skills, • Must be able to obtain a Clearance, • Basic understanding of Inventory and Supply Chain/Logistics principles and techniques, • Experience with inventory databases Preferred: • Familiarity with AvPro or similar aviation maintenance tracking systems, • HazMat Training/Certification, • Ability to operate a Forklift, • Experience with shipping databases, such as FedEx, DHL, UPS Understanding of Shelf Life, • Background in the Aerospace and Defense Industry, the US Department of Defense or US Military Education: • High school diploma or GED equivalent and typically 2 or more years of relevant experience, • A higher-level degree may substitute for experience Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

The Salvation Army (Western) - 824 Yuma Street - Responsibilities: Maintain property and equipment in a clean and orderly condition; Clean and polish interior common areas; Maintain exterior areas (parking, sidewalks, patios, grounds); Move heavy objects and perform minor maintenance tasks; Respond

US Department of Defense - - Responsibilities: Troubleshoot, repair, modify and maintain a variety of heavy mobile equipment, such as construction, industrial, combat, tactical, and powered support equipment. Remove and repair major systems or components of equipment to include power packs, transmi

The employee is responsible for operating heavy equipment used for moving or grading earth, applying concrete, asphalt or other materials to road beds or equipment used for tamping gravel, dirt or other materials. The incumbent will need to operate in a safe and efficient manner following all person

Efficiently operate heavy equipment, including but not limited to snow blowers, dump trucks with snowplows and sand spreaders, magnesium chloride tanker (trailer-mounted), front-end loaders, backhoes, motor graders, skid steers, CDL trucks, and related equipment. Heavy Equipment Operator Certificati

The employee is responsible for operating heavy equipment used for moving or grading earth, applying concrete, asphalt or other materials to road beds or equipment used for tamping gravel, dirt or other materials. Education/Experience required includes High School or Degree or GED, must be at least

Efficiently operate heavy equipment, including but not limited to snow blowers, dump trucks with snowplows and sand spreaders, magnesium chloride tanker (trailer-mounted), front-end loaders, backhoes, motor graders, skid steers, CDL trucks, and related equipment. Heavy Equipment Operator (Snow Remov

This worker operates and inspects machines or equipment to diagnose defects, dismantles and reassembles equipment, using hoists and hand tools, examines parts for damage or excessive wear, using micrometers and gauges, replaces defective engines and subassemblies, such as transmissions, and tests ov

Troubleshoot, repair, modify and maintain a variety of heavy mobile equipment, such as: construction, industrial, combat, tactical, and powered support equipment. To meet the screen out element, applicants should document experience or show the ability to do the following: troubleshoot, maintain and

Simple Application, Immediate Hire.All Experience Levels Encouraged to Apply.Full Time, Part Time & Seasonal Openings Available.