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Position Summary: The Operations Intern will assist with the daily functions of a boutique hospitality and property management company. This role is essential in supporting a smooth guest experience, coordinating team communications, and maintaining operational efficiency across multiple properties. The intern will be involved in both front desk support and backend administrative tasks, working approximately five shifts per week Key Responsibilities Front Desk & Morning Operations Support daily property routines and guest readiness Assist with guest inquiries and resolve minor issues during shift hours Monitor digital platforms (email, booking channels, messaging apps) for overnight activity and respond as needed Update and distribute cleaning schedules to housekeeping teams via internal communication channels Process reservation payments and coordinate with the central reservations team on payment follow-ups Daily Operational Support Manage check-in and check-out workflows for assigned properties Respond to booking inquiries and guest messages on major platforms (e.g., Airbnb, Expedia) Coordinate with housekeeping staff to ensure daily turnover accuracy Maintain and update occupancy, revenue, and guest experience metrics Assist with updating property management tools and task trackers Order and document purchases needed for housekeeping staff Weekly & Monthly Administrative Tasks Prepare weekly performance reports (e.g., occupancy, ADR, guest ratings) Submit recurring orders for guest amenities and supplies Draft and send guest communication templates (arrival reminders, review requests, etc.) Participate in light research for property design and improvement projects Post guest reviews and feedback on appropriate platforms Requirements Strong verbal and written communication skills Highly organized with attention to detail Ability to work both independently and collaboratively Comfortable navigating multiple platforms and tools (e.g., property management systems, project management apps, guest messaging platforms)
Job Overview We are a fast-growing restaurant management company with a vision to expand across the U.S. market. We are seeking an experienced and bilingual Marketing Manager who is fluent in both English and Chinese. The ideal candidate will have a strong background in brand strategy, market research, and promotional campaigns, with the ability to lead a team and align marketing efforts with our company’s growth objectives. Responsibilities As the Marketing Manager, you will be responsible for developing and executing strategic marketing plans to enhance brand influence, improve customer experience, and drive business growth. Key responsibilities include: Brand Strategy & Development – Create and implement marketing strategies aligned with company goals, ensuring consistent brand messaging. Marketing Campaigns – Plan and execute digital and traditional marketing campaigns to boost brand awareness and sales. Team Leadership – Manage and mentor the marketing team, conduct performance evaluations, and foster a collaborative work environment. Market Research & Analysis – Monitor industry trends, analyze competitor activities, and adjust strategies to capitalize on market opportunities. Cross-Functional Collaboration – Work closely with sales, operations, and other departments to align marketing initiatives with business objectives. Customer Experience Enhancement – Continuously improve restaurant guest experiences to strengthen brand loyalty. Qualifications Bachelor’s degree or higher in Marketing, Business Administration, or a related field (preferred). 5+ years of marketing management experience, with a proven track record in brand strategy and campaign execution. Prior experience in the restaurant or hospitality industry is a plus. At least 2 years of team leadership experience. Fluency in both English and Chinese (verbal and written), with strong negotiation and communication skills. Proficient in market research, data analysis, and competitor benchmarking. Ability to independently plan and execute marketing initiatives. Creative, results-driven, and able to thrive under pressure. Job Type: Full-time Pay: $100,000.00 - $120,000.00 per year Benefits: 401(k) Employee discount Health insurance Paid time off Schedule: Day shift Application Question(s): Have you been involved in the operation and growth of at least one successful brand? State how many commercially successful F&B brands you’ve directly built or operated. For your highest-impact case: 1. What was your precise role and core responsibilities? (Specify reporting structure), 2. What quantifiable outcomes did you drive? (Use %/$/time metrics) Language: Mandarin (Required) Work Location: In person